Spinal cord injury (SCI) treatment in 1 Neurosurgery and Spine surgery clinic in Kenya

The pharmacy is the most annoying place in Aga Khan hospital, you have so many counters which actually are doing nothing or no work. I hope you can improve on the rate of service in the pharmacy especially for out patients. Thank you

Parking.. Hectic Reception takes over an hour to just register and pay. Then waiting for triage is another headache. The only smooth part is being at the Doctor's office. Which takes WAAAY less time than everywhere else btw. Then the pharmacy is the absolute ghetto to say the least. That system is definitely NOT WORKING. Only reason I come back is because the Doctors are amazing. The 3 star is solely for the Doctors. If you're planning to go there, just clear your calendar for the day.

This used to be a very great patient-centered hospital. Today the hospital has joined the bandwagon of substandard business healthcare providers. Why? 1. Why is the hospital charging fresh consultation on lab results review and medication? 2. How can you wait in line for over one hour for billing when you are barely 3 people online?

Went into the ER at about 00:40 this morning with severe period cramps. It was so bad that I was shaking. The nurses were really kind but the doctor that saw to me was quite rude telling me “this isn’t an emergency”. We come to hospitals because there is something wrong and we don’t know what to do. As a young woman I felt very uncomfortable having a man tell me that MY cramps weren’t an emergency when he could clearly see I was in pain. He also made my boyfriend wait outside the room but asked me the exact same questions the nurse did - who allowed my boyfriend to stay in the consult room with me. I will never go back it was quite a disappointment especially since most Mediclinics are very good and have kind staff. The only thing that made me feel somewhat at ease was the nurses were very kind to me and didn’t make me feel uncomfortable.

That hospital is terrible I lost my pragnancy due to their neglec the mem babrains where out and I came with the Abulance bur no doctor attend me on time Am even thing of suing the hospital their doctors are unprofessional and rude

Always clean & neat, their service from the gate until to the wards is perfect. Staff is friendly & greets everyone passing including security and they are all helpful.

The most greedy hospital I have ever been to. I don't think that there is a more expensive hospital in the world! I was admitted for 1x day at Sandton Mediclinic while my son was admitted the same time, in a Life hospital. Mediclinic charged my medical aid 4.2 times more than what Life charged and my son was in hospital for a day more than me. Do you guys want to become rich overnight, how far does your greed stretch?

I had an exceptional experience at Sandton Mediclinic. I can only send a huge thank you to all the staff from the administrators to the health care workers for going above and beyond to make my stay so comfortable and pleasant at a time when I both needed surgery and I was struggling with my mental health. The admission process was seemless. I had an excellent radiology team and two world-class surgeons who took the time to answer all my questions and advocate for me. The nursing staff was attentive, kind and experienced; the cleaning staff friendly and efficient. Overall, I am just so grateful to everyone at Sandton Mediclinic who ensured I had the best possible care for my physical and mental health.

I'm so grateful that we could have medical cover for my 95 year old Mom to be treated her. Your nursing staff are amazing, empathetic people. So grateful you took care of her when she was so out of her comfort zone. So grateful that you managed me with such grace when i was stress and demanding. You understood to the Doctors, you were amazing too. thank you. My Mom is home.

Thanks to all the day clinic staff! Everyone was thorough, kind and absolutely caring. The rooms are pristine.

I went for my pre admission on Tuesday and received excellent service from Sister Cleo Hendricks and Admin supervisor Kirwin. I went to Busamed in Strand last year in July and they need to learn about quality service from these two individuals! Well done and many thanks!

Worst experience ever I have ever had at a hospital with admin staff. I went into labour a month before my due date. While in active labour the hospital kept on pulling my husband out of the room for payment!!! Our first child, 12 midnight on a Saturday, early labour, stressing so much about our child and all these people care about is money. Wanted full payment 12 midnight while I was in labour. Pathetic service from admin staff. I mean God forbid they waited until Monday morning. As if I had control over the whole experience. Such a pity, nurses and doctors are amazing. But the hospital admin staff has zero tact or empathy. Cherry on the cake, when it came time to be discharged and make final payment for my baby who had to stay an extra few days, the finance lady was on lunch and we were told....oh its ok...you can pay LATER!!! Will 100% without a doubt never in my life go back there again.

The doctors and other staffs were really nice, helping everyone warmly. The reception was great.

Whenever you go to the orthopedic section the doctors saying go to Bwaila hospital. In bwaila the orthopedic section is not functional... Why you guys are torturing patient what's your problem with consulting the patient who are coming to your hospital??? Is there no one looking after this?

Covid Test for travel: bring cash 75,000 Malawian kwacha. This is the only government testing center. They close for lunch hour, afternoon hours until 3:30pm. They said come back the following morning for results certificate. Can be busy, doctor said they do around 500 tests a day.

We was waiting in the 4th floor clinic to pay, for more than one hour. The staff told us that the person responsible for the payment is downstairs and he will come later ( 1 hour !!)

DO NOT GO TO THIS PLACE! I gave birth in this clinic since this is what my doctor recommended and work with, the receptionists weren’t so bad but the whole experience was terrible, when I got to the room, they were probably giving some students to practice on me and put the IV needle in my hand, they tried like 4 times and that was so painful ( I still have one of the scars until now on my hand ). And when they took me to the surgery room, the anesthesiologist though it’s not a good place to put the IV and he took it off roughly and put it somewhere else, and when he was putting it I reacted with my face ( I closed my eyes and pressed on them ) and he was like " you are not brave at all ". He was putting a needle in my hand and he wants me to not feel anything. And even how he was talking to the team and all he was so rude, he was too harsh with me until I told one of the nurses I think, and she told me " don’t worry you are with us ". So after I delivered the baby, they didn’t even give her to me ( not talking about the surgery room ). They put the newborns in the hallway and they don’t even have a room for them and I don’t like that. After that, they brought her and they come check on me sometimes, but they didn’t even help me with the baby, ( unless giving her some milk or changing sometimes ). So when we left ( I was having a C-section ) and my husband took the bill and our luggage to go pay, the manager told him no you go take her (me) back to the room and you pay, then she can go home ( and she saw how I barely move my legs, I was in pain not even able to walk properly and one step was already too much for me ). So I went back until he paid and left again. After few day, my hand start swollen, I went to the doctor, he told me this is a INFECTION from the IV needle that they left in my hand and didn’t take it off. Anyway, I do not recommend it to anyone I know or don’t know, that was horrible and I’ll never put my feet there again.

Been there for two c sections and it s been a breeze 😌 👌🏻 they took good care of me and my babies the staff was super helpful caring and understanding which made my healing journey easier i strongly recommended if ur looking for a good place to welcome your bundle of joy😊

The best experience I have had with a medical provider was at BASS. The entire staff are exceptionally friendly, pleasant, always ready to help and care for you like family. Dr Ogungbo is a wonderful neurosurgeon. I especially love how he allowed plenty of time for questions and really took his time to explain my conditions with me as well as my treatment options. They all ensured I had a smooth prep, spinal surgery, and excellent follow-up. I received an international standard care in our local environ😊. I am so glad I chose BASS and would highly recommend them to anyone.

All I can say is that God is always on my case. I found BASS on google map and went through their videos and photos. Never knew God was directing me to the best spine surgeon I would ever meet. Am grateful for their love and selflessness. I had faith in them from the first day I saw them on the map. And 3 days later I had an emergency surgery. Doctor Ogungbo saw my pain and operated me immediately without asking for a dime. Nigeria is truly going to be great with people like him. God bless your healing hands doctor. God bless the entire BASS team. NB: I was smiling during the procedure 😂

Team BASS are wonderful. Dr. Ogumbo is and his team did a great job for me when I had my spinal surgery early this year. It was a great outcome and they are good at following up with their patients. Great team indeed!