1 Neurosurgery clinic in Belém

Good service. Hospital with a great number of medical specialties. Some sectors of care very comfortable. However, it leaves something to be desired in the reports of the service sectors, because, due to being a large hospital, there are few indications in the corridors and floors.

I have been to the Porto Dias hospital many times since it was just an office and exams. It grew a lot. It turned out beautiful!! But my last few times with a family member as a patient have not been good. The first was with my husband. He went to an emergency consultation and ended up hospitalized… due to the application of a medication in the vein through the serum… he had a shock and started to feel sick. Because the doctor had recommended the application slowly and the nurse at the time, let it drip quickly … Now, recently my mother had to be hospitalized due to a bacterial infection… it was very high. It took a while for emergency care and also for hospitalization. But we did. The doctor who took care of her was very nice!! Very helpful, went right behind a wheelchair for my mother. What I didn't expect was to stay with her in a ward in a precarious situation, with water leaking into the room from the air conditioning itself, and the fact that the bathroom was also wet, a danger for everyone, especially since they were elderly patients. Also, the air was right towards my mother's bed. I asked her to change the bed because she coughed even more and she also has allergies. She was like pneumonia, the infection was very high. What worried me a lot... My request was not heard nor my complaint. She only left the ward for another because a patient and companion tested positive for COVID. That's when they moved my mother to another room. (detail, they didn't wear masks inside the room or outside, unfortunately). They didn't even charge them to use it. Absurd! I can also say that there is a lot of bureaucracy for the family member to follow the daily bulletin, the medications to be taken and those that were added during the hospitalization… As it was not direct, I always asked, sometimes the nursing station would give me information, other times they said that only the doctor could inform… When a relative of the internal people, we want respect, attention and a little humanity with our elderly people... because they were also servants, they served in some specific area... and in the moment of pain and suffering, we want them to have a recovery with dignity... And those things failed at times. Still, thank you so much because she came home, I thank the professionals who are dedicated to each patient in that ward on the 9th floor. I hope these glitches are fixed!

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Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

I arrived at 11 pm with my 88-year-old grandfather with lung cancer, already at the entrance to the door the security guard said that the service was taking a long time, that the waiting time was around 6 hours, he said that to see if I would give up and look for another hospital , so I said I was going to wait the same, then he sent me to the triage. The nurse already arrived "armed" saying that it would take a long time for the service that was full and such, again to see if I gave up. I said I was going to wait even if it took a while, so they had to answer us because they saw that I wasn't going to give up. We were attended to at 7:30 in the morning and there was only us and two other people waiting for the service. The male nurses seem like brutes without any delicacy to draw blood from elderly people, they have to guide them better.

I had a gallbladder removal operation a week ago, a lot of attention from Dr Cinthia's medical team and more to the nursing technicians in the postoperative period, several times coming to check if everything was ok or in need of something. Bathroom in the patients' room also everything ok, well-structured room.

My 15-year-old son was received at the hospital with severe abdominal pain, on the same day he was medicated, examined and the medical team performed exploratory laparoscopy surgery, removing 50cm of intestine, all on the same day I arrived with him without a precise diagnosis . He was hospitalized for 6 days after surgery. Absolutely ALL professionals were extremely cordial, attentive, careful and most importantly, LOVING, both with him and with me and my wife who accompanied the entire period. I have nothing but praise and thanks for the entire HCPA team, from their welcome at the outpatient clinic's entrance to the moment we passed the gate to discharge them, simply all the blessed people that God has placed in our path were exceptional professionals. I rated everything full marks as there was no 11 or more! I wish this institution a long life and my deepest gratitude to everyone who took care of my most precious asset! If possible, the administrator of this area of ​​opinion, transmit to the professionals who treated the patient Otávio Mirailh Seehaber, who stayed in room 925c our eternal gratitude the desire for more and more success in their lives! Franz Seehaber son and Elen Mirailh, responsible!

Emergency services won’t take a sick 13 years old child as a patient. So please beware of this strange rule and don’t take your youngsters there. Very strange rule. Should be advertised widely so one wouldn’t waste their time on a case sensitive situation. Be good to communicate this on company’s website.

Please dont ever seek treatment here you are better of at a veterinary. Went here cause my girl friend got an bladder infection and it was hurting more than it normally would. They scared us to death with all these possible rare conditions she might have and do everything they can to do as many scans and tests possible. After all the ultrasounds and MRI they tell us they did not find anything and they give her a prescription with a rare intramuscular antibiotic(she was already 2 days in to a normal penicillin cure) the doctor tells us to stop taking the cure she was on and get a shot everyday of the intramuscular one she prescribed. The fun part is after that i went with my sick girlfriend around rio to try and find a place that has this medicine and can inject her with it but no pharmacy or public hospital was willing to do it. So she went without antibiotics for 2 days, only for us to go back to this hospital for them to change it to an oral one. So long story short we spent more then a 1000 euro's and 2 days trying to get her help and she only got more sick and ended up with the normal antibiotics we started our journey with

I'm only impressed by the price. My doctor was inexperienced, replied badly to my questions. They hardly speak any English. They did not give me the x-ray I payed for. Unprofessional, but overpriced.

Nice hospital

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I was in the emergency room on Monday 01/17 at night. Although few people when I arrived, the mess was widespread. Dirty and cramped medication rooms. Employees' cell phone ringing during work hours. Delay in service and lack of information. Many employees with part of the uniform. I have been going to the hospital for over 20 years and the situation has never been worse.

I had a surgical procedure and stayed at BLOCO E and was assisted at the admission reception by Maurício, who explained everything about how the hospital works and how my stay would be. Great service. To get to the block, very well signposted on the ground. Nursing team on the 7th floor, very attentive: Fabiana, Valéria, Beatriz and Alex. The room is very comfortable, with a sofa bed for accompaniment and the differential is a balcony with blinds that work by automation. Still in the room, they have a digital safe, minibar (not stocked) and television with a network of paid channels such as HBO, Telecine, in addition to a board with all the information on the patient and the care team. Bathroom equipped with safety bars and bath chair. Super recommended. Appropriate meals, according to the type of diet. I requested an extra meal during the night, as I had not had dinner after the procedure, and I was attended to, without any problems. I came back to edit the review, because today, after 24 days after performing the surgical procedure, I received a billing email stating that I was overdue with payment. I found it strange, since I was hospitalized for coverage by my health plan, so it was not a private hospitalization. At the admission reception, we are handed several papers for signature, including some pages of items that, according to the attendant, some plans do not cover. Values ​​from absorbent to other items. Products with symbolic values ​​from R$ 0.09 to much higher values. Among all the papers, to finalize the entry into your hospitalization, you must sign all of them. Behold, when I received the return of the e-mail from the billing area of ​​the Hospital, which I questioned what it was about, I was informed only today, after questioning, that my plan did not offer coverage for leg R$ 674.72 + anti sock thrombus R$ 224.00 + blue magnetized box with needle counter R$ 0.01 (yes, charge of R$ 0.01 one cent of a real), totaling R$ 898.73. At no time were we informed that my plan did not offer coverage for these items, much less did they go to the room to talk to my companion or much less at hospital discharge did the nurse or anyone else communicate with us about such charges. Ok, the plan does not offer coverage for any item, but the Hospital has an obligation to inform the patient in advance of the billing. The amounts they are charging me are relatively “low”, as they are just two items, but there could be a few more digits and there could be other items that the plan would not cover and would simply be taken by surprise with a charge for something that I was not informed. I was disappointed with the communication from the hospital, which until then, I had found everything wonderful and had rated it as a 5, because of that, it dropped to a 3.

I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...

Like many reports here, there is no way to give this hospital any stars. My son was seen in the emergency room on April 4 with chest pains. He had blood tests, X-rays and later a CT scan because the cardiologist could not find where the information was. Medicated and hospitalized. The next day, the 5th, I went to the hospital to be with a companion, and during the time I was there there wasn't even a doctor to go see him, ask how he was feeling or inform about your case. I was outraged by the lack of information and neglect and I went to the medical center to ask if the doctor would pay him a visit and the nurse's answer was that the doctors came by in the morning and in the afternoon. Around 4 pm and after I complained to Dr. Thaísa went to the room and talked to him, but she couldn't say what was happening to him, only that they were "suspecting" myocarditis and she didn't say anything else. Around 5 pm we went to the medical center again to ask questions and Dr. Thaísa informed that they had not found anything in the tomography and that neither in the lungs (according to her, the lung), there was no alteration and that they would do an MRI. I was very irritated by having to charge the doctors for a position, since it is their obligation to inform a patient or family of their diagnosis and they were medicating without knowing for sure what the problem was. The resonance was scheduled because I fought so much, one day for a blood test, X-ray, tomography and another day for another blood test and tomography. As I said to the doctor, this treatment is even acceptable in the SUS, but in a private hospital that carries a weighty name, it is unacceptable. He spent another night in the hospital not knowing what he had. The next day, April 6th, I arrived at the hospital around 12:00 and all hell broke loose at the reception. I am disabled and I use a cane to get around and when I arrived the receptionist was looking for something in a notebook, I think the person forgot something in the room and went to look for it. The receptionist didn't even look at my face even though I told her good morning, I stayed up for 5 minutes until I asked her to release me to go up to the room because I had a cane and I had been standing for some time and then she would continue to look for it, the answer was for me to wait because she was helping the woman and then she would help me. There are no chairs at reception and I stood for another 5 minutes until she finished what she was doing and not happy she threw my document and badge on the counter. I got to the room and my son was in the MRI. Soon after, Dr. Iven went to talk to us and said that he really had myocarditis but it wasn't serious and that one of his lungs was also inflamed, contrary to what Dr Thaísa said. 4 people passed by the bed next to my son and left quickly. The last patient in the next bed was a physiotherapist and the husband of a physiotherapist at the hospital who seemed to be dancing samba in a bar. If those who should set an example don't have the slightest composure, imagine the rest? The cleaning staff without the slightest ceremony, they speak loudly, talk on the cell phone, noise of messages like I don't care. In the end, the only things are the food and the nurses Amanda and Claudemir who had empathy with us. To be bad you still need to improve.

I arrived at 7:50 for my 8:15 appointment with the dermatologist. It was 9:00 and no one called me. When I asked why, it was because they had forgotten to let me know that I had arrived. The 9:15 customer was being served at 9:00 and I was still waiting. This happened on the 2nd floor with the receptionist Fernanda when I was going to visit the dermatologist. Total lack of respect for the patient, I was late at work for the appointment, I arrived half an hour before the scheduled time and was seen more than 1 hour late because they forgot about me. And if I hadn't gotten up to ask what time I would be attended to, I would simply have spent the day waiting without anyone saying anything. Willingness to come back here is zero!! It's not the first time I've been treated badly.

I arrived to be attended with a positive diagnosis for covid! The hospital is cramming people with respiratory symptoms into a room (diagnosed or not) and leaving everyone waiting for more than 2 hours. When we questioned it the receptionist says it's not her problem and she can't do anything. People in urgency getting worse and nobody does anything! No wonder this hospital is rated SO BAD! I'm low on urgency despite having significant symptoms, I understand. But, if I'm not sick enough to need hospital attention (even though I've been referred by the plan's medical team) I'd rather be sick at home where I don't contaminate anyone than being huddled in a hospital. TOTAL DISRESPECT!