1 Oncology clinic in Joinville

I made an appointment with Dr Marcela Lorentz at Hospital Dona Helena for yesterday, 12/06/22 at 5:20 pm to do my preventive exams, the hospital sent an email to confirm the presence, later they sent a text message with another request for confirmation, I confirmed twice. I always get ready to go to the doctor, do my nails, take a shower, I think it's a gesture of respect for the doctor who will examine us, I separated the previous exams, so that the doctor could evaluate. The hospital also advises to arrive 30 minutes in advance, I arrived at 4:45 pm, I went to a ward where there were several gynecologists attending, I saw that at all times most of the doctors were opening the door and calling their patients for the consultation, but when I was waiting for more than an hour and the appointment was 40 minutes late. I went to talk to the attendant because the only office that had not opened the door to call patients was Dr. Marcela. The attendant assured me that the doctor was in the room and that even she had a patient before me waiting to be seen and actually when returning to the seat the doctor finally opened the door to call the other patient. I took my things, canceled the appointment, paid for the parking and left because I needed to take my daughter to an appointment. These situations make me feel like garbage, as if my time, my dedication to being there had no value. I think that doctors are not obliged to attend any health plan, they can only attend privately if they want, it is their right, now, if they decide to attend through the plan then I think it is important that they are aware that the patient of the plan is so Be Human as the particular patient and therefore he deserves respect.

I would like you to know that receptionists and receptionists are treated like garbage, both by superiors - who yell and even hit the table, for things that are not their fault - and by patients, who take their frustrations out on the assistants who are tired by the devaluation and they can't take it anymore. Such a large company, with conditions to hire more people, make 1 employee work for 10. They prefer to keep the money in their pockets instead of hiring as many people as necessary to serve. For you to be aware, many employees end up being interned in psychiatry because of this pressure. In that place, you have to work in fear of bosses and patients. Think carefully before treating the person who assists you badly, complaining about rules that she didn't even impose. If you want to take your hate out on someone, talk to your superiors, ask them to hire more employees. You spend your money at this hospital, and you need to know how you are using your money to improve the staff. Only by charging patients can this change. Oh, by the way, the company is so bad that it forces employees to give a good rating here on Google to increase the grade.

Ok

Very good!

The hospital is good, but in my opinion it can improve more. There are doctors and others not so nice and thoughtful. The reception is good, some people (receptionists) are polite, friendly ... The same in relation to the security guards. There should be more integration, communication among the coworkers. As I told you it could be better, even in its standard procedure, being more effective,

Excellent service and support regarding many domains. We had a undergo and the whole staff was extremely supportive (from the first approach, passing by intensive care and ending on maternity domain). Its definitely one of the best hospitals in Sao Paulo.

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

Took us 3 hours to get treated with a basic appointment (ear infection) and sort out the insurance stuff, very slow

Hospital is not well equipped to attend cold symptoms at the emergency. You will have to wait for the arrival of an specialist at 10 AM so that he can look inside your ear canal with an otoscope. Even my throat was looked with a cellphone light. A disappointment. See images of equipments that should be part of the emergency below at the national manual of emergency.

Amazing professionals and staff. One of the best emergencies in Rio.

I used the HSVP emergency for years and received excellent service from the front desk. However, nowadays I DO NOT recommend this hospital to anyone who needs to be treated urgently, which is an emergency. Unfortunately, the employees are already used to poor management: triage without proper classification of the severity of each patient, disorganization of the service queue, priorities are always passed on regardless of which problem and give the same standard response of lack of organization. Meanwhile, employees and doctors are talking and some are still using social networks. Complete disregard for patients. My son with an open foot stayed for 5 hours to be seen with a fever above 40 degrees measured in the triage and he was not considered a priority. When attended to, they sent him home and said that the professional who would perform the ultrasound exams had already left and antibiotics would solve the problem. In another hospital, a bacterium was detected and he had to perform scraping and puncture and was hospitalized for observation for 2 days. Unfortunate. Congratulations to the new administration that is destroying a reference hospital with just one bad party. Beauty and reform does not mean good service.

I found the sorting a little confusing, but it all worked out. Attentive and helpful staff. Everything is very clean and has a wonderful view. I loved the parking service.

Came in with Zika and they weren't surprised

Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS

One of the best hospital in South America

Nice hospital

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