1 Orthopedic surgery clinic in Lajeado

The service from reception, guards, TEC in nursing, nursing, doctors, very clean rooms. I am very grateful to Dr. Luiza who assisted my father with great affection, professionalism, clarification, support. My father Sr Alvicio da Rosa rested.

We are always very well attended, we are Unimed customers, the call center has become an extraordinary differential, the new hospital facilities are above expectations. Clinical staff attentive and concerned with well-being.

Great professional with excellent dental services! I highly recommend!!!!!

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I loved Google

Before anything else or complain, I want to praise the super helpful reception staff, the 2 stars are for them because I would give 10 but I would give *0* to the doctor I saw on duty today, in short, I stopped by the Ipiranga unit in the orthopedics emergency room at 6 pm :30 on 01/05/2023 a super rude doctor on duty attended to me because my left hand was hurting below the indicator since early on , I am allergic to AAS Sodium dipyrone, Ibubrophene and non-hormonal anti-inflammatory drugs that had already been mentioned in the screening and also Identified with the red allergy bracelet that I believe would be for the doctor to pay attention to something that the doctor did not notice, and even so the doctor wanted to medicate me with anti-flamatory. I sent it to the doctor and she said the following: "It gets difficult". I asked about the need for an X-ray on the hand, she said that there would be no need and said if the pain persisted at the site for me to go to a clinic specializing in orthopedics. In short, I didn't understand what I was doing at your hospital, the only thing I was sure of was that I was very irritated, unhappy with the terrible and rude service of the doctor, and detail she had her mask down the whole time. Reaffirming that the reception staff were super helpful from the beginning of the service until the moment I opened the written complaint at the reception that I could barely express myself because I was so angry. I only come back to this hospital really in an extreme case.

I want to start by saying that, if it were possible, I would do the review without giving even 1 star. It is not today that I realize the decadence in which this hospital finds itself, however, with each visit, it is getting worse. The day before yesterday, on the day (02/11/2022), I went to the same one because I had been feeling very ill since the morning. Upon arrival, I went through the screening, reception and consultation — which I have nothing to complain about, as they were extremely helpful professionals — but my problem (as always, by the way) started in the medication room. As I settled into the chair, the nursing technician came to talk to me to inform and administer the medication, however, she came to me super rude, without even saying her name. He confirmed my data and, when he found my vein, he put the needle in everything - to the point of making me scream in pain and ask to apply it to the other arm. I then asked if she could get a finer needle, but I think it was even worse. I felt even more pain, but it worked and she administered the medication. Before the medication runs out, Dr. had already passed and talked to me to see how I was doing. As he was still in a lot of pain, he said he would administer another medication and did so. When the first measurement was over, I tried—unsuccessfully—to call the professional to exchange the empty container for a full one. I waited more than 15 minutes until another patient arrived and could ask the technician who was medicating this same patient to administer the new medication. After a few minutes, he came back with the same. After some time, I noticed that the medication was not going down and I spent a few more minutes calling someone, until the cleaning lady who was in the room answered my request and called the 'professional' who initially attended to me. She came, opened the medication and returned to her post to talk to the other colleagues. The Doctor. passed again and discharged me, but I was only able to leave after almost 1 HOUR of the doctor's last visit because I was completely ignored and my mother had to look for me inside the medication room. A total disregard for the patient who is already in a vulnerable state and in a lot of pain. If possible, stay AWAY from this 'hospital' 😉

Ok

Former IBCC The guy at the counter Lucas was very attentive and friendly. The doctor took a long time to perform the service (more than an hour), but he was very solicitous. I hope they always serve the patients well and improve more and more. Ahhh… a tip for the IBCC… patients who undergo blood tests and need fasting… please always leave tea or coffee with biscuits!!! Downgraded one star... I would like to report another experience I had in this same place, the attendant is solicitous but lacks “humanization”. Patients are already going through a difficult phase, so treat them with more care and attention. A classic example, in the first consultation I went with the doctor and already on the same day I already scheduled the return. However, this last time, they asked to call instead of booking directly at the venue, but it doesn't hurt to book directly… because I was already there. Another problem I noticed was that in the first appointment when I went to book a return appointment... the doctor didn't have a schedule because he had a full schedule, but as he asked for a return visit in 2 months, the attendant then called directly to see how he should proceed, in the which the doctor ordered fitting. This time, the attendant… did not insist on calling. He just asked me to go to the doctor to check. Another IMPORTANT detail that I checked was when handling the vacuum blood collection adapter, I had the impression that the material was reused. I sincerely hope this does not happen, as we patients are at risk of contracting other diseases. It takes a long time at the counter to schedule an appointment.

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The place is too big, and nobody can explain how you move around there. I really didn't like it

Great place for medical emergency

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