2 Cardiac surgery clinics in Recife

Today, April 13, 2023, I went to the emergency room at Hospital Santa Joana and was not seen. The triage nurse was next to the service totem and immediately asked about my health plan, I replied You Saúde, she asked the symptoms and took the paper from my hand, saying that since yesterday the hospital only treats serious cases, that is, I didn't even go through the triage, she didn't see my vital signs, I asked to speak to someone in charge, they told me to knock on the door next to the receptionists, saying that the plan is no longer accredited, I asked to speak with the ombudsman, I went received by Vanessa, who said she was going to register my complaint. When contacting my broker, I was informed that Hospital Santa Joana says it no longer accepts You Saúde in emergencies, as You Saúde customers are overcrowding the emergency room, which is often a case of elective consultations and not emergencies. , when contacting You Saúde, you will be registered with the hospital for appointments and emergencies. I went to the emergency, because I was feeling sick, as I wasn't bleeding and I wasn't attended to. This is a disgrace, I requested formalization in writing, but the hospital refused to give me a statement stating the non-accreditation. The hospital is a place to welcome patients, no one goes to an emergency for a walk. I came out worse than I went in. I do not recommend this hospital. On the website of Hospital Santa Joana, the You Health Plan is listed as an accredited network.

I will evaluate based on the following criteria: Location and accessibility, service and structure. Located in the neighborhood of Graças and close to Av. Agamemnon. Hospital Santa Joana has a very central location, being far from the extremes of the RMR and at the same time with access roads. Due to its location in an extremely urbanized area, it has problems with parking, a small place of considerable value. The attendants are polite and smiling, however, I was with my grandmother, an 83-year-old woman who did not have access priority, as we would be the second to be attended by the doctor, I thought it unnecessary to raise questions, but I confess that the lack of attention to this detail it was really uncomfortable and rude. The structure of the hospital is good and comfortable. It has an air-conditioned environment with comfortable armchairs and chairs, as well as self-service machines for coffee and quick snacks, which accept both cash and credit cards. Overall I would recommend the hospital again.

I really like the hospital because when I go I'm always very well attended, but yesterday, 11/25/2022, on duty from night to dawn, I had a bad experience, the doctors on duty had absolutely zero empathy with the patient. The first doctor who attended me was doing everything in a hurry I reported what I had and she did not pass the exam and only administered the medication into a vein, observation because I asked because her question was should you take medication here or at home then I preferred it into a vein because I was taking it at home and my pain had not gone away. When I went to look for her, I found out that I was her last patient, and that explains the rush in the appointment. When I took the medicine given by the doctor I felt bad (I got dizzy) the nurse went to check the pressure and it was 15x9 he went to look at the file and when I had entered with 14x9 my husband when he questioned and asked to call the doctor what they said was that the internal order was only to call if the pressure is 17x0 up. In short, I went home and no one came to see if the pressure had dropped (since I reported pain only on the left side of my body and face and in my left arm) Honestly I was shocked, in short the other doctor only asked for a blood test because my husband demanded it and in the end my pain didn't go away I went home still in pain but I preferred it that way because what's the point in an emergency and the doctors don't care and don't solve it my pain is better at home. I think they think that the person goes to the emergency room for a walk! They have to understand that no one goes to an emergency just to go, I avoid going to the emergency as much as possible to avoid several things, but at that moment it was the last option for me, but if I knew that I would have such bad service, I would stay at home anyway. Observation, it wasn't just me who was in this situation, there wasn't a lady there who was also indignant because she had been waiting for an assessment only by a cardiologist for 3 hours, she got tired of waiting and left. From the heart more empathy for patients.

I would like to thank everyone, in this hospital very well treated by everyone, nurses, technicians, part of the cleaning, the kitchen, finally everyone. Thank the doctors Dr Peter excellent doctor very attentive to his patients and the vascular Dr Thiago. It's already the third time I've been admitted to the hospital, very well attended by the team on the fifth, sixth and eighth, and right now I'm admitted to the sixth floor, very well attended by everyone 👍

Thank you very much to the triage nurse, she insisted that I was having an anxiety attack, when in fact I had pneumonia, not breathing properly, fever and pain. Sensitivity note 0, lack of sense. If I hadn't insisted, it could have made my case worse.

I arrived at the emergency room just over 2 hours ago I asked for a cookie because I haven't eaten all day because of diarrhea that I was denied. The claim is that to eat you have to be diabetic or elderly for more than three hours in the emergency room. I thought that was absurd.

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

I will only speak about the doctor who treated my husband, who underwent neck surgery on 04/10/2023, leaving in this space my thanks to him. doctor LEONARDO KRUSCHEWSKY, I could not fail to register my enormous and pleasant surprise when I came across a doctor of your professional competence and sensitivity. I just have to thank Dr. Glória Bonfim for reading it indicated me to perform my husband's surgery. It is in these moments of extreme fragility that the good doctors we find make the whole recovery process easier. You Dr. Leonardo is a professional of extraordinary competence, in addition to being an incomparable human being. All your phone calls and messages will be recorded, not just on the cell phone, but in my affective memory, letting me know about my husband's condition, the course of the procedure he was undergoing, and all your recommendations. Thank you for your care, attention, support and concern. Your medical knowledge is extraordinary, but being dedicated and knowing how to deal with patients and their families, as you know, is a gift! May your competence, respect, and kindness be an example and inspiration for many other doctors. May God bless you always ever. ever. if and may your daily effort be amply rewarded. Marcia Telma Bittencourt

Excelent reception. Now think of a signaling Babel. I went to take my wife to the emergency, from the avenue I saw the totem indicating Emergency and I went straight. When the employee arrived, he did not let us in because it was an emergency only for the ambulance. Good thing my wife wasn't having a heart attack. It was a deep cut on the lip, which is to say, it could be expected. I thought, wasn't it more sensible to write Ambulance instead of Emergency? Is there an ambulance without an emergency? I had to go back to the avenue for a long walk, until I reached the entrance again. Once, in the courtyard, I went to the huge emergency sign. Again I was returned. Ambulance patient only. In our case it was through reception. As my wife could walk, she got out of the car and went to the reception. I got in and went to park. I parked, went to the counter there was, registered and went to the elevator. I didn't. Poor signage. I went back and asked for help. The very polite employee escorted me to the elevator and sent me to the ground floor. Whoa!!! On the signboard it indicated emergency on the first floor. Well, by then I was also in need of medical attention. The service was excellent. Please take care of this signage.

I didn't have a good experience when I was seen, the doctor was totally indifferent, cold, I paid for a very expensive consultation believing that I would be well taken care of, but from the look on her face I believe she didn't even want me to be there. Very disappointed.

I arrived at 11 pm with my 88-year-old grandfather with lung cancer, already at the entrance to the door the security guard said that the service was taking a long time, that the waiting time was around 6 hours, he said that to see if I would give up and look for another hospital , so I said I was going to wait the same, then he sent me to the triage. The nurse already arrived "armed" saying that it would take a long time for the service that was full and such, again to see if I gave up. I said I was going to wait even if it took a while, so they had to answer us because they saw that I wasn't going to give up. We were attended to at 7:30 in the morning and there was only us and two other people waiting for the service. The male nurses seem like brutes without any delicacy to draw blood from elderly people, they have to guide them better.

I had a gallbladder removal operation a week ago, a lot of attention from Dr Cinthia's medical team and more to the nursing technicians in the postoperative period, several times coming to check if everything was ok or in need of something. Bathroom in the patients' room also everything ok, well-structured room.

My 15-year-old son was received at the hospital with severe abdominal pain, on the same day he was medicated, examined and the medical team performed exploratory laparoscopy surgery, removing 50cm of intestine, all on the same day I arrived with him without a precise diagnosis . He was hospitalized for 6 days after surgery. Absolutely ALL professionals were extremely cordial, attentive, careful and most importantly, LOVING, both with him and with me and my wife who accompanied the entire period. I have nothing but praise and thanks for the entire HCPA team, from their welcome at the outpatient clinic's entrance to the moment we passed the gate to discharge them, simply all the blessed people that God has placed in our path were exceptional professionals. I rated everything full marks as there was no 11 or more! I wish this institution a long life and my deepest gratitude to everyone who took care of my most precious asset! If possible, the administrator of this area of ​​opinion, transmit to the professionals who treated the patient Otávio Mirailh Seehaber, who stayed in room 925c our eternal gratitude the desire for more and more success in their lives! Franz Seehaber son and Elen Mirailh, responsible!

Emergency services won’t take a sick 13 years old child as a patient. So please beware of this strange rule and don’t take your youngsters there. Very strange rule. Should be advertised widely so one wouldn’t waste their time on a case sensitive situation. Be good to communicate this on company’s website.

Please dont ever seek treatment here you are better of at a veterinary. Went here cause my girl friend got an bladder infection and it was hurting more than it normally would. They scared us to death with all these possible rare conditions she might have and do everything they can to do as many scans and tests possible. After all the ultrasounds and MRI they tell us they did not find anything and they give her a prescription with a rare intramuscular antibiotic(she was already 2 days in to a normal penicillin cure) the doctor tells us to stop taking the cure she was on and get a shot everyday of the intramuscular one she prescribed. The fun part is after that i went with my sick girlfriend around rio to try and find a place that has this medicine and can inject her with it but no pharmacy or public hospital was willing to do it. So she went without antibiotics for 2 days, only for us to go back to this hospital for them to change it to an oral one. So long story short we spent more then a 1000 euro's and 2 days trying to get her help and she only got more sick and ended up with the normal antibiotics we started our journey with

I'm only impressed by the price. My doctor was inexperienced, replied badly to my questions. They hardly speak any English. They did not give me the x-ray I payed for. Unprofessional, but overpriced.

Nice hospital

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I was in the emergency room on Monday 01/17 at night. Although few people when I arrived, the mess was widespread. Dirty and cramped medication rooms. Employees' cell phone ringing during work hours. Delay in service and lack of information. Many employees with part of the uniform. I have been going to the hospital for over 20 years and the situation has never been worse.

I had a surgical procedure and stayed at BLOCO E and was assisted at the admission reception by Maurício, who explained everything about how the hospital works and how my stay would be. Great service. To get to the block, very well signposted on the ground. Nursing team on the 7th floor, very attentive: Fabiana, Valéria, Beatriz and Alex. The room is very comfortable, with a sofa bed for accompaniment and the differential is a balcony with blinds that work by automation. Still in the room, they have a digital safe, minibar (not stocked) and television with a network of paid channels such as HBO, Telecine, in addition to a board with all the information on the patient and the care team. Bathroom equipped with safety bars and bath chair. Super recommended. Appropriate meals, according to the type of diet. I requested an extra meal during the night, as I had not had dinner after the procedure, and I was attended to, without any problems. I came back to edit the review, because today, after 24 days after performing the surgical procedure, I received a billing email stating that I was overdue with payment. I found it strange, since I was hospitalized for coverage by my health plan, so it was not a private hospitalization. At the admission reception, we are handed several papers for signature, including some pages of items that, according to the attendant, some plans do not cover. Values ​​from absorbent to other items. Products with symbolic values ​​from R$ 0.09 to much higher values. Among all the papers, to finalize the entry into your hospitalization, you must sign all of them. Behold, when I received the return of the e-mail from the billing area of ​​the Hospital, which I questioned what it was about, I was informed only today, after questioning, that my plan did not offer coverage for leg R$ 674.72 + anti sock thrombus R$ 224.00 + blue magnetized box with needle counter R$ 0.01 (yes, charge of R$ 0.01 one cent of a real), totaling R$ 898.73. At no time were we informed that my plan did not offer coverage for these items, much less did they go to the room to talk to my companion or much less at hospital discharge did the nurse or anyone else communicate with us about such charges. Ok, the plan does not offer coverage for any item, but the Hospital has an obligation to inform the patient in advance of the billing. The amounts they are charging me are relatively “low”, as they are just two items, but there could be a few more digits and there could be other items that the plan would not cover and would simply be taken by surprise with a charge for something that I was not informed. I was disappointed with the communication from the hospital, which until then, I had found everything wonderful and had rated it as a 5, because of that, it dropped to a 3.

I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...