Heart transplantation in 1 Cardiac surgery clinic in São Paulo with additional parameter

Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS

One of the best hospital in South America

Huge hospital with many specialties, including non-invasive cardiology, urology, oncology, orthopedics, among others. It is well located in the city of São Paulo, close to Vergueiro station. There are two other hospitals close by, including the BP hospital.

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I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...

I was at the Oswaldo Cruz Vergueiro unit on 11/24/23 at 8 pm. The service was for my mother and it was reasonable, however I witnessed the arrival of a girl with an injury to her head. The family in panic with the girl on their lap. The security guard and triage nurse were so quick that I didn't even see where they came from. The medical team was also quick and I saw the stabilized girl being taken to the upper floors. Of all this, what caused surprise was the apathy of the receptionists. They didn't help at all. Not even the family seeing the issue of documents to open the file. Even the nurse on duty was irritated with the receptionists. There was a lack of empathy, there was a lack of humanity in the service. Reception grade zero. Security and medical team, grade 1000

This hospital it’s unclean and the service are very bad we was waiting over 8 hours just to see the doctor

Hospital increasingly abandoned. Bad mood from reception to service floor. Doctor, thank God, he treats me well. Dr Alexander. So abandoned that there's no one to even pick up the token... 🤦🏻 (3rd floor) Sadly.

Clean and sophisticated hospital, sympathic and skilled people and doctors English speaking doctors Very good experience Recommend 100%

Don't go there if you don't have a brazilian plan, they will force you to pay for unnecessary insurance that is 3x the normal price.

Stellar. professional, humaine, attentive, caring and loving. My mother was admitted 3 times and used the hospital almost daily after discharged. From the valet parking to the doctors, cleaning to nursing staff, everyone was efficient albeit friendly.

Terrible hospital! The reception on the first floor is the worst I have ever seen. Disgraceful service and attitude from employees. I spent almost an hour waiting to be seen by reception and it was after the exam time. The receptionist told me very harshly that I wouldn't be served and I showed her the time I got the password, 58 minutes before! She got up, stamping her foot and only answered me because she had no choice. The service for booking exams is even worse, if anything.

Failed to admit me, despite my being covered by my international insurance. It seems they are pricey for walk-ins, and the experience is not exactly awesome. I went over to Hospital Beneficiencia Portuguesa for a way faster, cheaper, more attentive care. Recommend you do the same.

Very good hospital!! From parking, reception and emergency room service. Polite and willing people to help and practice their profession well. My father was in the ICU surrounded by a multidisciplinary team who welcomed him very well. Everything clean and organized. It wasn't difficult to talk to the doctors, as they were there when they visited the ICU and then in the room. Dr. Giaseni (sorry if I got the name wrong, cardio), Adriana, psychologist (I suggest she explain it to the companions in the auditorium, she is great)., Gildazio, Bruna, Rodrigo, Fernanda (proactive nurse on the 6th floor), Adriana (a nurse affectionate and very professional on the 6th floor), Dr Flávia and Dr Luiz Fernando among other names that I did not identify. They were precious, attentive and precise. May you continue your missions and be rewarded accordingly. My father left and will continue his appointments with a neurologist at the hospital. I hope that the hospital preserves this organizational climate and focus on the well-being of those who seek health and human comfort there.

Caring

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Very bad service, almost two hours waiting at reception, at the time they said to be here, and there is no one in the department. They like to make the patient a clown

In March 2023, stay in the room at Jaime da Forte hospital for 5 days. Note thousand. All very good. From the cleanliness, the nurses, tasty food, for both patients and companions, the nurses score 1000. Thankful for everything.

Hospital and team of muquiranas, they are truly starving. My wife was starving from 4 pm until 8 pm, due to mistakes made by the planting team. There is a very arrogant and arrogant nurse there.