from CC Carignan
November 12, 2023
Sani Dental was recommended to us by a neighbor whom had extensive dental work and seemed happy with the results.
We were quoted a price in CA for some implant work extractions and a couple of crowns. We decided to give Sani a look at and see what their diagnosis would be and what work they felt needed to be done.
The office was large and had small doors off this long hallway. There was many employees front and back offices and many patients waiting to be seen, seemed positive Right ?
Well we felt Wrong, Yes they charged for the X-rays and Scan 150.00 which is fine because you can get the chip of them and it's yours to keep should you go else where. OK thats good.
Once your done with that you sit in the long hallway again and wait to be called in to one of the many little exam rooms where the examiner doctor sits on one side and the assistant sit on another side and then documents what he was about to report from the exam.
The doctor if that is what he even WAS never said hello never introduced himself never explained what he was going to do. He took a quick look exam told the assistant what he thinks showed a few pictures on the screen from our scans and then proceeded to print out the quote and price all done in less than 15 minutes. We spent longer in the hallway waiting 1 hour then with this so called doctor which we kinda think again was not even a doctor.
We looked over the quote and said thank you and we will think about it. The feeling we both got from this dental office is it's a Cattle Call office, done by volume and not patient quality care and service.
It was really quite disappointing and disturbing at the lack of customer service as there is so much competition there in LOS to choose from, but looking at the reviews here and seeing the good and the bad you can tell that their follow up care is not all that, and thats a valuable asset to have for patients willing to come back again and again. This office gave us the impression that they like being One and Done, take your money in and out you Go, Goodbye.Adios
We realized standing there as we left its just not at all what
we are looking for in excellent dental care which you CAN find in LOS ALGODONES.
On top of all that the quote from Sani Dental was 800.00 more than the quote from our dentist in CA, and that came as a surprise to us, we had to LAUGH. Also there seemed a LOT of misc added charges included, really?
We decided to have lunch in the plaza next door where the hotel was that they also own as well and the restaurant. We sat down and waited for 20 mins with no hello no menu no nothing, we finally left and went some where else to eat.
As we left and walked out we see the Doctor ???? whom did our exam out side across the street we made eye contact smiled at him and he never even acknowledged we had been there 20 minutes ago, very strange.
Conclusion for us is Sani Dental is Very disappointing. When you're going to invest 10K in dental work the feeling of being comfortable with any office should be very important.
In fact while walking to the appointment, someone asked us where are you going we said Sani Dental, and I quote the man said there good but they use a lot of training doctors and you never see the same one. We found that interesting but still went with an open mind.
OUR ADVISE Go with your gut do your homework and find the best dental group for you, and trust me there out there we found an excellent implant specialist just blocks away that showed a completely different patient experience and HA guess what ?? ALOT less money too.
from Kayla Lynn
October 26, 2023
I did my research before coming down from Arizona and felt really confident with choosing this place to do the work I needed. (My dentist in AZ told me I needed two fillings and a deep cleaning before I could get braces put on.) When I arrived in Mexico at the location the building and front desk people were all great, they did the consultation and told me I actually had 5 cavities. Okay let's fix them all. However once I sat in the chair it ended up being a nightmare. I don't believe I was numbed properly because I kept feeling pain in all spots she did my fillings but I sucked it up. I also now have a tooth she worked on that has been hurting me since that's never hurt prior. I was also supposed to receive a deep cleaning on all 4 quadrents, it's what I paid for but she never even touched the left bottom side of my mouth. Today I went to my regular, trusted dentist here in AZ and turns out the two cavities he wanted me to have filled were never even touch. He also told me that the 5 cavities I supposedly had were actually teeth stains &didnt need to be touched. ALSO turns out they didn't do the deep cleaning, all that was done when comparing my photos from before Mexico to after was they removed tarter. Very disappointing all around. I'm sure some dentist within this establishment are amazing however not the one I got put in a room with. I paid $640 to have fake cavities filled, a tooth ache & some tarter removed from my bottom front teeth.
from JUN OBRERO
September 16, 2023
Nothing but 5 stars for Sani Dental! Excellent patient care and satisfaction is assured all the way! Thank you to Dr Mendoza Sotto for taking care of my dental needs!
