4 clinics in Costa Rica

This place deserves a 5 star review! As a foreigner needing emergency surgical care in a different country, we were a bit terrified. My mom had to have an emergency appendectomy and we were rushed to this hospital from 5+ hours away. The facility was very clean and professional. The staff were absolutely phenomenal. Her nurses went out of their way to make it a comfortable experience. Many of them spoke English well, most others were patient with using google translate. They ordered us food on Sunday when the cafeteria was closed, and even gifted us bracelets when we were leaving. The nurses were exceptionally kind. Her surgeon Dr. Herrera was also phenomenal -- very communicative and kept things light hearted. He brought us a deck of playing cards on his day off to help with the stir crazies (we were there for 5 days). He also gave me his personal WhatsApp so I could ask any questions if I had concerns. Overall WAY better experience than I've had in US hospitals. The only downside is that you have to pay on the spot -- so call your creditor for a credit line increase....

I must speak about the emergency service and care my wife received Sunday evening. She was complaining of headaches for several days. The staff, (who spoke English) was very professional and courteous. We just moved to Costa Rica a little over a month ago. We have great insurance in the states. We did have to pay in advance and will submit the bills for reimbursement. Dr. Melendez in the emergency room was awesome, great sense of humor and all! She even recommended a primary care doctor for us. CT scan, doctor's exam, medication, under $700. In and out in under 2 hours! Go figure! We are happy to know that we will be having a doctor affiliated with this hospital.

I have been a costumer for the last 30 years. However today am ashamed to say that to get promp costumer service about an existing appointment I had to dial for the English speaking option and request help in English to get attention!; this after 45 minutes attempt at getting a warm body in the Spanish option; noone was available to answer there this morning !. What's going on here. Are we costarrican citizens not deserving the same costumer service or medical atention and respect ?we are paying high and same prices for such services as the northern visitors ... Additionally my appointment got canceled today , and was notified this morning so , had to reschedule for later and not my fault ,but the doctor office had overbooked appointments , so I was faced with having to wait for over 3 hours , not good at all...this is a private clinic and not the socialize hospital were people have to wait in line for hours for service...not good at all. It seems clinica biblica is getting bigger and its costumer service is going down the hill...Not good !

Very good service and support. I called them one day before for an appointment. Nex day At 11 am I met the doctor (on time!). Very good conversation in english, very fast service. You have to pay in advance. People were very friendly and helpful! Appointment costs about 80 dollars, other things on demand. you can pay by credit card easily. i highly recommend the clinic.

Our children's pediatrician, Dr. Nora Padron sees them here. She has been their doctor since they were born. There is no other pediatrician anywhere that can measure up to this great, kind, caring and thoroughly knowledgeable professional.

Thanks to the doctors at emergency services. I was have to wait at reception, but the services were running quick and effective.

Awful receptionists. Completely useless. I've called them multiple times in a week. And they always pretend they don't hear me. But I've called another hospital right after, and another hospital always hears me. So it's just lazy receptionists lying about line issues. The CIMA website says to call reception for details about the doctor. But reception says that I have to find out the details by myself. Rude service. Doctors are good tho. But getting an appointment is a pain.

My bad Experience was basically with the emergency service admission. I have very good insurance coverage thanks to company where I work, and suppose to cover up to 500$ for emergency's Well after the emergency passed and when I was on going to do insurance paperwork. Due to laziness of the workers at frontdesk instead make the regular paperwork so I do not have to anything to pay....they choose the easy way and just direct to pay from my pocket and to do the reimbursement and more beyond than just do paperwork as its name says this is an emergency, is not money is that is at my budget I already get rejected once due wrong paperwork provided by the hospital...still waiting for solution

(ANONYMOUS) This is my experience in Cima after surgery. It really pains me to write this review. The care is either pretty good or awful. I was hoping to like the staff, I truly was. Some staff were very attentive. But I had some horrible/unacceptable experiences. I press the call button for service. I watched the red light activate on the handheld and I can hear my room alarm go off at the nurses station, the alam sound seems to get reset and alarm light on my room handheld clears but no one comes. This happened on more than one occasion, but not every time. I suggest administration monitors response time to call for service to eliminate this problem. I assume there cameras above the nurses station that monitors the Control Board (or whatever it’s called). Or maybe the Call for Service equipment has a database for when request for service was made. The hall cameras show when someone entered the room. This data can be utilized to eliminate bad staff members. If there is a problem with the Call for Service equipment, it needs to be investigated and repaired immediately but honestly it appears to be a lack of dedication in very few staff members. A few bad apples are making the entire basket bad.

Great Parking... large buildings... clean... cozy. A very good experience... very well cared for... by Doctor Mario González... Urologist. Excellent place👌✅ Recommended.

Very happy with my experience, all the staff are very friendly

The hospital is too good. The super friendly staff and the primary attention of the super ins

Without a doubt, the BEST hospital in NYC! Even the food was good. I was there for three days, and everyone was very nice, accommodating, polite, efficient, caring and professional. Even after I was released, the doctors called me at home to check on me, or called me straight back if I left a message. Really first rate treatment!

The ER room is a real joke. They have no system. They make you wait 5-6 hours before they even treat you. No one is taking charge. A true example of horrible medical attention. You’ll wait 8 hours to get a room if you need one. They discuss your medical condition in a waiting room next to everyone. It’s embarrassing. Never again to this place. Never. They should be shut for.

Horrible hospital, some of the older less funded hospitals really get a bad wrap compared to this place. It's supposed to be one of the best in the city but that's if you're in a particular tax bracket. The staff is just pure trash, unfeeling, uncaring...the list could go on. During the pandemic they were swept under an avalanche and rose to the occasion. This I will admit, but post pandemic we the patients are left to fend with burned out, inconsiderate service that needs an overhaul. I get it we're all suffering on both ends, but must patients suffer mistreatment and an absence of care coupled with life threatening illnesses when it isn't necessary?

Lorraine is the absolute best nurse who by the end of 2 weeks felt like family who truly cared for me and wanted me to get answers as much as I did. She is truly special. Susan, Nicole, and jasmine we're also amazing nurses always smiling I wish I could remember every single one but almost everyone I had was amazing, always smiling and was always asking how they could assist me. Every single member of the PT/OT team were like a family and is what happy co-workers look like always laughing and joking with one another. They push us to do what they knew we could do and let us rest when they see we're tired and they celebrate and are just as happy as us when we met our goals. Jennifer is hands down the best case manager you will ever get she will fight for you. Mrs. Lisa is the absolute best nurse practitioner, better then some doctors I have seen on my journey, she has the best bedside manner and actually cares, she will dig and research and give you her best. Dr. Ward is just the coolest doc around and never judged me for wanting to go slow on introducing new medications and hugged me and treated me like a family member every time he saw me. I 110% recommend PAM of covington. Not only was the medical staff amazing but when they found out I was basically allergic to everything they let me smell different cleaning supplies to see what would work for me, never making me feel like a burden, they made me a special bottle of just isopropyl alcohol AND placed a professional air scrubber In my room so I had the cleanest air possible. They went above and beyond for me and I will choose PAM OF COVINGTON every single time.

The staff here are great! Help is there when needed. The physical therapists are fantastic. I'm thankful for this place during my recovery. !

So far so good, the entire staff has been extremely friendly and attentive. They are easy to talk to and care about the patients that are here. At times they can be very busy and possibly bc of short staff but they take time w each patient and do not make them feel like a burden. The therapists are all extremely friendly and knowledgeable and make therapy fun. All of the nurses are so kind and treat them like their own family. We have only been here a few days but so far so good

Diane , Shawn, seoung , Ashley, Barbra, & all the wonderful folks here at Pam have treated me very well, & went well above the call of duty to make me feel comfortable in an extremely difficult time in my life, ,, thank all of you so very much, & may God bless each & every one of you 👍❤️😊😊😊

My husband came to PAM 3 weeks ago after multiple recommendations by people within the hospital industry. We are leaving soon, and wanted to leave a review of all the wonderful staff at the facility. The therapy teams have been an absolute dream! John with physical therapy is patient, kind and funny. He pushes us to constantly strive for better, and is a huge asset to PAM. Kristen with occupational therapy is also the sweetest woman I've ever met. She is helpful, encouraging and a great listener. Irene with Speech therapy is so incredibly kind and also brilliant. She describes every step of the therapy and why it benefits you. It made us feel so much more at ease in an area of medical care that we had not ever participated in. Kelsey, Noe, Travis and Anika with Respiratory Therapy were wonderful to work with. They moved my husband quickly through all the stages of respiratory therapy, while making sure he was safe, but also pushing him to the next step. The nursing staff was exceptional during the day, we adored Bonnie, Jordan, Lydia and Matt, and Monica and Natalie were great night nurses. As far as CNA's, Madison, Abby and David were all fantastic! These staff treated us like family, loved on my husband, and gave exceptional service. They constantly asked if we needed anything, were thoughtful with the meds being given, and carefully curated his healthcare to fit the need at the moment. We could not have asked for a better experience! The administration dealt with any issues that arose quickly and efficiently. We did struggle slightly with some night staff that struggled to find the patience to understand his communication methods, but we brought this to the attention of administration, and they dealt with it immediately. He was given control of his healthcare, and this eased anxiety in so many ways. We are so incredibly blessed that we came to PAM and would highly recommend it to anyone looking for an LTAC in the future.

I want to time to give Mr. Garth a very big THANK YOU! I'd been wanting to get my haircut, and he came through for me. He even helped with my shaving kit....He helped end this week on a great note. God Bless him for being here when I needed it the most!

I stayed here for 3 weeks and it was Amazing! Very clean and well kept facility, the Staff is warm and welcoming, You can tell that the Nurses really care and that it's more than just a job to them. The Aides are just as caring and dedicated. And P/T & O/T were very committed to my recovery! Love and going to miss them all!! YW/24 & 14A

Post Acute Medical took excellent care of my mom. From the staff that greeted you, to the nurses, doctors, food service workers, nursing assistants and the front office staff, they were always willing to help and assist in any way. The facility is so clean. The case workers stayed in communication with me on a daily basis, and were so kind and patient with all the questions I had. Thank you all for taking care of my mom and helping her get the care she needed. It’s about the human connection and spirit that helps people heal. PAM’s staff had that plus more! Thanks again!

Great experience so far. Everyone is so polite and very helpful. It seems as if they are willing to do whatever it takes to get your loved one healthy and back home.

My husbands best friend has been in the Pam Unit for 2 months. Not once was the room cleaned. Floors were so dirty. They would leave their trash laying in the room and on his bed. There was one RN nurse who was meanest uncaring person I have ever seen! They have now moved him to a nursing facility over 4 1/2 hours away that has awful reviews. It is so sad how people treat sick patients 👎🏻 they don’t even deserve a 1 star

This place is a complete joke. I should of knew the first 10 minutes we were there that it was going to be a nightmare. We got my dad there at 10 pm and when we got to the room it didn’t even have a bed in it. The speech therapy/nutrition employees were one of the rudest people ever. They are unprofessional and not very caring. One day one speech therapist said he could use a straw and have ice and water and the next day another person said he couldn't. The lack of care and compassion by most of the staff is unacceptable and unnecessary. Dr. Motaz B Hossein is very unprofessional and not friendly at all. He is not very compassionate. He doesn’t listen to the patient or the family. He is very stuck up. I hope that Kettering network never recommends this place to anyone in the future. I was actually worried for my father’s well being. I wouldn’t recommend this place to my worst enemy.

Horrible experience for my father in law. It was dirty and people were zero help with his rehab. I would give this place zero stars if possible. I would never send anyone there. It was suppose to be a step down from hospital care but there was hardly any care at all. He was there for 2 weeks and he made zero improvements. This place should not even be an option to send people too.

I just want to say Veronica-CNA has given the best care. She’s is the number one person that goes above and beyond with her care for her patients. She stops what she is doing to helps me and makes sure I am okay. Thank you so much Veronica

Patient care was perfect and staff was very friendly and helpful. The doctors are informative and were available and there everyday. I Just want to give a big thank you to everyone at PAM Health Specialty Hospital! This is my second stay here and extremely thankful to the doctors and staff for their care, concern and professionalism. Happy to be gaining my health back to head home.

My daughter was in this place. It was horrible! They treated her so bad. They were mean people. They would tease & mock her. They rarely spent time with her. She had to beg to have someone help her. I witnessed 2 nurses standing in the door way laughing while my daughter was beging