4 Neurosurgery clinics in Costa Rica

Awful receptionists. Completely useless. I've called them multiple times in a week. And they always pretend they don't hear me. But I've called another hospital right after, and another hospital always hears me. So it's just lazy receptionists lying about line issues. The CIMA website says to call reception for details about the doctor. But reception says that I have to find out the details by myself. Rude service. Doctors are good tho. But getting an appointment is a pain.

My bad Experience was basically with the emergency service admission. I have very good insurance coverage thanks to company where I work, and suppose to cover up to 500$ for emergency's Well after the emergency passed and when I was on going to do insurance paperwork. Due to laziness of the workers at frontdesk instead make the regular paperwork so I do not have to anything to pay....they choose the easy way and just direct to pay from my pocket and to do the reimbursement and more beyond than just do paperwork as its name says this is an emergency, is not money is that is at my budget I already get rejected once due wrong paperwork provided by the hospital...still waiting for solution

(ANONYMOUS) This is my experience in Cima after surgery. It really pains me to write this review. The care is either pretty good or awful. I was hoping to like the staff, I truly was. Some staff were very attentive. But I had some horrible/unacceptable experiences. I press the call button for service. I watched the red light activate on the handheld and I can hear my room alarm go off at the nurses station, the alam sound seems to get reset and alarm light on my room handheld clears but no one comes. This happened on more than one occasion, but not every time. I suggest administration monitors response time to call for service to eliminate this problem. I assume there cameras above the nurses station that monitors the Control Board (or whatever it’s called). Or maybe the Call for Service equipment has a database for when request for service was made. The hall cameras show when someone entered the room. This data can be utilized to eliminate bad staff members. If there is a problem with the Call for Service equipment, it needs to be investigated and repaired immediately but honestly it appears to be a lack of dedication in very few staff members. A few bad apples are making the entire basket bad.

Very good service and support. I called them one day before for an appointment. Nex day At 11 am I met the doctor (on time!). Very good conversation in english, very fast service. You have to pay in advance. People were very friendly and helpful! Appointment costs about 80 dollars, other things on demand. you can pay by credit card easily. i highly recommend the clinic.

Our children's pediatrician, Dr. Nora Padron sees them here. She has been their doctor since they were born. There is no other pediatrician anywhere that can measure up to this great, kind, caring and thoroughly knowledgeable professional.

Thanks to the doctors at emergency services. I was have to wait at reception, but the services were running quick and effective.

Great Parking... large buildings... clean... cozy. A very good experience... very well cared for... by Doctor Mario González... Urologist. Excellent place👌✅ Recommended.

Very happy with my experience, all the staff are very friendly

The hospital is too good. The super friendly staff and the primary attention of the super ins

This place deserves a 5 star review! As a foreigner needing emergency surgical care in a different country, we were a bit terrified. My mom had to have an emergency appendectomy and we were rushed to this hospital from 5+ hours away. The facility was very clean and professional. The staff were absolutely phenomenal. Her nurses went out of their way to make it a comfortable experience. Many of them spoke English well, most others were patient with using google translate. They ordered us food on Sunday when the cafeteria was closed, and even gifted us bracelets when we were leaving. The nurses were exceptionally kind. Her surgeon Dr. Herrera was also phenomenal -- very communicative and kept things light hearted. He brought us a deck of playing cards on his day off to help with the stir crazies (we were there for 5 days). He also gave me his personal WhatsApp so I could ask any questions if I had concerns. Overall WAY better experience than I've had in US hospitals. The only downside is that you have to pay on the spot -- so call your creditor for a credit line increase....

I must speak about the emergency service and care my wife received Sunday evening. She was complaining of headaches for several days. The staff, (who spoke English) was very professional and courteous. We just moved to Costa Rica a little over a month ago. We have great insurance in the states. We did have to pay in advance and will submit the bills for reimbursement. Dr. Melendez in the emergency room was awesome, great sense of humor and all! She even recommended a primary care doctor for us. CT scan, doctor's exam, medication, under $700. In and out in under 2 hours! Go figure! We are happy to know that we will be having a doctor affiliated with this hospital.

I have been a costumer for the last 30 years. However today am ashamed to say that to get promp costumer service about an existing appointment I had to dial for the English speaking option and request help in English to get attention!; this after 45 minutes attempt at getting a warm body in the Spanish option; noone was available to answer there this morning !. What's going on here. Are we costarrican citizens not deserving the same costumer service or medical atention and respect ?we are paying high and same prices for such services as the northern visitors ... Additionally my appointment got canceled today , and was notified this morning so , had to reschedule for later and not my fault ,but the doctor office had overbooked appointments , so I was faced with having to wait for over 3 hours , not good at all...this is a private clinic and not the socialize hospital were people have to wait in line for hours for service...not good at all. It seems clinica biblica is getting bigger and its costumer service is going down the hill...Not good !

I had hernia surgery by Dr. Kluftinger July 2022. Great surgeon and staff. Highly recommend OHSC.

Had surgery today at OHSC can't say enough good was looked after extremely well from the moment I walked in and through the surgical process from staff-nurses-Anthesiologist Bruno and Doctor O'Brien. Thank you to all for the best surgical experience I could hope for. Highly recomment OHSC

I went here to ask for Lazer skin care surgery for moderate to medium severe unknown facial scarring… I paid $6,000 for 1500 Needles to be punctured into my skin with some sort of medicine that must have just been sterile water… it actually looks ten times worse than it did before I started; had I not mentioned I had an inheritance; I might not have been sent to a random room…. They might have actually given me the first possible treatment too work for my skin, instead they figured I’d go back for the rest of the 14 other rooms of mechanical devices they had to offer for skin care. WHEN I SPECIFICALLY ASKED FOR LAZER TREATMENT… when I arrived she just grabbed this huge machine with a needle device (PUHHHWOOOPHTSHHHHHUUUUHHHGHAHGHAGHA) it was a retarded puncture device with a huge needle going in and out of your cheeks and such, completely missing my nose which was half of my worry to begin with. I’m thinking of sueing concidering that treatment isn’t even listed on their website!!! I’m very upset. It looks way worse and with more puncture marks than before :,( HANDS DOWN THE STUPIDEST PLACE TO GO FOR ACNE TREATMENT IN THE WORLD… have fun guys. Get ripped off then!!!

I had foot surgery Nov 10 and everyone at this clinic was absolutely fabulous. My surgery was on time, all staff were efficient and wonderfully warm and empathetic. All of my pre-surgery anxiety was erased with the professionalism and pleasant staff. If all surgery clinics could be as civilized as this one it would be amazing! Thank you to all of the lovely staff and of course to my incredible surgeon for a successful surgery!

I went in for my first surgery a few days ago and everyone at the surgical centre was great. I felt well taken care of from the moment I walked in. I was extremely anxious and they did everything they could to make me comfortable, and followed up the next day. Thank you to the whole team that worked with me! And an extra thanks to the nurse who held my hand when I was scared 💜

Great staff, everyone was so nice! After a terrible experience 10 years previous at a surgical centre downtown on Burrard, I was expecting the same terrible treatment. Instead, I was so pleasantly surprised! The anesthesiologist, Demitri, gave me a local anesthetic before putting the intravenous needle into the back of my hand which I very much appreciated! All the nurses were kind to me. From start to finish, everyone was so great and treated me well.

Only ten days from diagnosis to surgery to repair my Inguinal Hernia. Dr. Scudamore and his team were amazing. The entire process with False Creek was a pleasant experience largely due to Dr. Scudamore’s ability to listen and understand my concerns, recovery objectives and how I wanted the surgery performed. Open surgery, no mesh, used my own fascia to repair the tear and he also took the time to tie off vessels rather then cauterization. Minimal tissue damage! Can’t say enough good things!

Do not go here if there is something seriously wrong with you. They're nurses are 90% horrible. Literally had one nurse come into a family members room gave the pills to another family member and said here give him these. They did not bring him ice chips or water when he desperately needed them. The doctors all gave wrong diagnosis, and when we requested a transfer they told us there was no room anywhere and after that day the help we got was less and less. Then when he finally got discharged we went to Mount Sinai the doctors there could not believe the stupidity at this hospital. They said there was room here for you we were expecting you and you never came. They did the tests and now we'll wait for a proper diagnosis within the week. We were forced to stay there for 3 weeks and had nothing done for us and we went to this hospital and everything done in a week. Humber river seems to only care about the money they receive for "caring" for you nothing else. These people should be ashamed of themselves.

This is the worst hospital you could ever go to. My father went here late November because he wasn’t feeling well, his whole right side from his head to feet were cramping and in pain bad, they said he was “fine” and sent him home. At around 4 am my father could not talk or move and an ambulance was called. When the ambulance arrived they said he has been having stroke symptoms for a while now. He was sent to Western Toronto Hospital, great hospital, where he was recovering amazing. Then he was sent back to this disgraceful place because they said he was recovering good and was ready for therapy. When he arrives here his room isn’t even ready and had my father waiting for over 30 minutes outside. There were patients yelling for help and the nurses wouldn’t do anything that my sister had to tell one of the nurses people are calling for help and all the nurses say is “oh they are fine” and go back to the computers. Few days of my father being in this place, he goes back to worse and not improving, but when he was in Western he was improving. This hospital would not clean my dad. My dad was days without being cleaned. My father the later passed in this hospital. Please avoid this hospital at all time.

Amazing hospital and hospitality. The maternity staff is very good and helpful. I gave birth to my loving daughter in 2021. Very Clean place . I was spend 2 nights here. Great experience 💕

I had spinal surgery with Dr. Shahideh. He was so wonderful with me before and after my surgery., he was very kind and patient with me. He answered all my questions and made me feel very comfortable to do my procedure. It’s been 6 weeks since my surgery and I feel good, healing nicely. Thank you so much .

Dropped to meet Dr Sumit for my back injury and he is very knowledgeable and explained me everything about surgery or injection. Clinic itself is beautiful .

Had my aviation medical exam with Dr. Duncan earlier today. I felt healthy, but I was understandably nervous having not known what to expect from the test, but Dr. Duncan made sure to explain the process in detail, and was very nice about my mild anxiety towards the test. I left the test much calmer, and he was super nice as well. Thank you Dr. D.

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!