1 clinic in San Isidro

Treatment from the nurses and doctors were great. Very attentive and helpful. But the dark long-haired woman in the reception for the pediatric section was very ignorant. We live in the US so the stuff she insisted from us Made no sense since we don't live there. We purchased insurance in the states before our travel and made it seems as if our services was not covered. Overall our insurance was great and took care of it all including the prescribed medicine. They sent the hospital a letter of guarantee of payment and we paid not one dime.

This review pertains to the hyperbaric chamber unit in this clinic. Ricardo Palma Clinic is deemed a high-end medical center; however, based on my experience, its hyperbaric clinic unit does NOT provide the basic elements needed from a top-notch medical center. I had to leave without getting the services. Mayor observations:. 1. Bad facility (no privacy - 3 chambers, 3 patients, the nurse and a doctor sharing a 6x4 meters room where the patients undress and dress, plus a smelly bathroom in the tiny waiting area - 2 chairs) 2. Bad patient care (no instructions on how to come prepared to the session - like...pls only wear 100%-cotton clothes), does not provide adequate clothes when the patient comes unprepared, and no privacy to undress and dress. 3. Uncleanliness - No time between one patient to the next to properly clean the chambers. They sprayed peroxide inside the chamber in the confines of that small room and without any waiting time to remove the odor of the peroxide and the sweat / odor of the previous patient, they pretended to insert me into the chamber that smelled like feet sweat. I could take being in that little chamber but I could NOT take being in the tiny space smelling that foul-odor... I left without getting the service. It was a extremely disappointing and disgusting experience for a medical facility that claims to be a top-clinic in Lima Peru. Certainly La Clinica Ricardo Palma is NOT a high-end clinic.

This is supposed to be one of the top private health centers in Lima and yet doesn't feet the expectations. First, the place is neat and follow all the covid protocols and the staff is kind. The doctor who attended me was very professional and kind. However, punctuality wise is extremely bad: I scheduled an appointment the day before for a specific time (considering the "Peruvian time") because I had an important meeting after that (which I also told the person on the phone), nevertheless, I had to wait over an hour and a half for my appointment. Extremely disappointed, hope the management team works on that in order to be an even better place.

I see quite a bit of negative reviews which made me nervous going here, and I know it’s all subjective but I had a good experience. Although I do have international insurance so I’m sure that played a part. They got me in fast and the doctor was very friendly & helpful. She was gentle with my hurt shoulder and even offered pain meds in hospital although I declined. it may be a bit expensive in Peruvian standards but if you are coming from North America it is still a small fraction of what you would pay back home( just the X-rays alone in the US would have been significantly more than my total bill here) All in all not a bad experience at all just make sure you have cash or insurance because you pay at the time of visit not like in North America where you can do a payment plan

Simply THE WORST!!! I do not recommend this place at all, don’t even bother to call them because Janet (the secretary or receptionist) will transfer you or hang up. Don’t try to explain them why are you feeling sick because she will yawn and laugh at you. Bad bad experience!!!

As Russian that speaks English but not Spanish I thought this hospital would be the easiest to reach out to; I was mistaken. If you speak English, this is not the hospital for you. They are very angry and rude unless you speak Spanish. Within seconds of calling they went on tirade as if they’re surprised people would think the British American hospital would know English. The name of the hospital should be “We hate English speakers hospital”

Service on level 4 is racist. This place does not welcome foreigners. Avoid.

I just needed a very simple medication before taking a flight back home - had to wait forever to talk to a doctor, who then proceeded to conduct various useless tests and in the end charged four times the European price for the medication. Avoid.

Horrible experience. I had an appointment with Dr. Cano (otorringologa) 7:45 pm. I even showed up early at 7:30 pm as instructed. Last appointment of the day. But surprise the doctor escapes out the back door and leaves me sitting there. A total lack of formality and lack of respect for their patients. What a joke!

The delay in attention is terrible. For the pure they give you an appointment. The worst designed parking lot. All the walls scratched from the poor cars and trucks that barely pass. Mine was no exception and now I have to take it to be fixed. It ends up being a terrible experience and a physical, mental and emotional exhaustion to go to this clinic. On top of that they charge very expensive and it is the first thing that matters to them.

Admission 4th floor on Saturdays; it is torture; no one moves ; patients waiting their turn; they don't call; batteries are only put when we claim. Cardiac procedure... no one notified that he had arrived 30 minutes ago to prepare it.

The slowest emergency care I've had in any clinic. And the doctors all listless and with a bad face. If you do not claim that they attend to you or call you. They don't even deign to explain the care recommendations to you. They give you a piece of paper and that's it. I had to ask them to come over and explain to me what they wrote on the paper. Appalling.

Excellent care from the doctors. Very bad attention from admission ladies, very bad grace.

Ok

Good infrastructure and attention from the staff. All environments are clean and well marked and there was a cordial treatment at least in the clinical laboratory and blood bank areas.

Smiles Peru always offers amazing service and quality of care. I have been traveling from New York to receive care here for 5 years. Smiles Peru has always given be fantastic results and I have recommended them to my family and closest friends. They have all had similar experiences and rave about the staff’s expertise and efficiency. The clinic itself is also very modern, clean and in a safe tourist-friendly area.

The Doctors and all Staff at Smiles Peru were amazing!!! I had to have very extensive dental work done in a very short period of time, and literally was in the Dentist chair from 9 am to to close in order to get everything perfect before I had to travel. From Lab work, crowns , root canals , oral surgery, and much more , they were so professional and had a plan of action everyday which they succeeded at every given turn. Every single person I came into contact with from the door men, taxi driver that they sent to pick me up, to everyone else I came into contact with throughput the week , I can not express how grateful I was for their patience with getting everything exactly perfect!!! They were so kind and gentle and very concerned with how I was doing and all wanted to make my goal happen, which was accomplished on this trip! They also have very nice apartments that you can rent, right next door to their office so when youhave breaks to go eat , it’s right next door. Thanks again for everything!!! See you in 6 months!!!! Bets Smith

My experience with smiles Peru was an amazing. I’ve done several different treatments. Implants, root canal, crowns. Every dentist was very caring and kind, they did their best, excellent team. The facility is very clean and modern. I’m very happy with the dental work, I highly recommend smiles Peru.