from Chris Du Fall
December 01, 2023
This has been a fantastic journey/experience for me. I have wanted for nothing that you’re wonderful staff haven’t been able to provide me with. Special mention goes to the lovely Wendy, Tony, Victor, Dr Orawan, Nida - and all those others who made my experience so very memorable. Your work on my teeth has already done wonders for my self esteem.
from Khamilah Jalil
November 09, 2023
I took the Laser Teeth Whitening service. Ask further on Instagram, fast response from them, followed by email and Whatsapp. The process took me 2.5 hours. 30 mins waiting to be called up, 1.5 hours the process and the rest was waiting to pay and waiting for our transport sending back to hotel. Overall, it was worth it!! and Dr Chi was handling my teeth with care and she's beautiful tooo..
from Catherine Balakhnina
May 12, 2023
I have been to this clinic once and my impressions are terrible. My story is that I needed a technical appointment for my aligners, as I am abroad now, and my doctor is still in the country I live at. What you need to know before visiting this clinic:
1. Even if you text them in advance, they will not understand your request.
I asked my Thai friend to text to them and to explain my situation: to have a technical appointment for my aligners. When I came to them, first I was waiting for 1 hour and then after the reviewing of my teeth the « doctor » asked me why I needed the RETAINER, if my byte is still unwell. So, I needed to explain my situation once more.
2. When you ask for a consultation with the orthodontist, they will first let you talk to someone else.
Yes, in the point 1 I did not talk to the actual doctor. It was an assistant.
3. You can be reduced to tears in this clinic without any dental tools.
I was waiting for more than 1 hour again and so the young Indian man came to the lobby and invited me to one of the rooms. He asked me to sit, but he was standing up while talking to me. He said it was not possible to help me with my case. I asked why, he explained - and I realised that my request was misunderstood again. The young man started to be very angry and rude, he was interrupting me, he was even yelling. I was trying to stay calm and said that I need to see the DOCTOR, as she would understand what I need. He said that I have already seen the doctor, but I insisted, so when we came to the doctor she said: «Nice to meet you!» - which confirmed that I have not seen her. I felt absolutely exhausted after those several hours of waiting, so I just started to cry.
4. They don’t have the dental fillers in the clinic 😁 and this is true!
The doctor definitely didn’t know anything about my situation. So, I explained it to her once more. I showed her my aligners, the template. And she understood what I needed! And agreed to take me! She said clearly: «I will do it for you!».
I felt very happy, and they asked me to wait again in the lobby, as «they needed to check the schedule». I agreed, even though I was hungry, tired and still exhausted. The rude young Indian came in half an hour again and said that they would call me later to update me, as they needed to confirm something.
I was very happy, but a week later nobody contacted me, so I contacted them by myself. The rude young Indian man said that they need some material for me appointment. Dear reader, here you need to understand that my technical work is done just with the dental filler! The one they use for caries. I also need to put the special hook for the teeth, but I have it already with me, as my doctor gave it to me before I left.
But I decided to wait for them, as they confirmed they would take my case. Maybe, the dental filler was out of stock or something, also the holidays… that’s what I thought.
Well, in a month the rude young Indian man called me after my reminder and said that they didn’t find the material they needed for me. I asked again, what was the material. He lost his patience in a second and started to be rude, interrupting me and having a high voice tone again. So, I said that I would leave this review and stop the phone calling.
To conclude. I am pretty sure that there was some miscommunication again. Of course they have all the materials I need, because there is just one material needed. But the young rude Indian man didn’t want to organise the normal communication. He just wanted to yell and to be rude. I don’t think it’s a feature of a good administrator or manager. He was very, very rude to me. I have not heard this tone addressed to me ever in my life.
Photo and video are to confirm that I was there.
P.S. Yes, they’re really proud of the cases you can see on the second picture. Any person who had a smile treatment (not only a professional) can see that the job is awful, but my case is very simple, so I was waiting for them anyway. But please, don’t trust them your bite. They don’t see the asymmetrical occlusion.