Retroperitoneal sarcoma treatment in 166 Oncology clinics in Asia

Internal medicine dept מחלקת פנימי Staff barely gave me and other patient in my room attention. Room was filthy !!!! I hope I never return to this department. And ! 0nly 2 out of 5 elevators in one section of the hospital building was working !

Avoid this place if you care about your health, time and nerves. Unprofessional, filthy and show u attitude when you complain for waiting 3 hours for a 2 minute procedure. Simply terrible.

Absolutely disgusting, overall horendous people which gets worse the higher the rank of the staff. I come from a family with a background in medicine and am no stranger to hospitals and I already have a son in Holland so am familiar with the ins and outs of childbirth and a C-section. Now when my daughter was born my wife had her water break 38 weeks without going into labor. They kept trying to induce labor over and over and my wife ended up severely weakened and depressed. Only when I pointed them to their website that boasted their percentage of natural labour and put my foot down stating that my wife is not a statistic for the hospital they decided to proceed with a C-section. Now with my second son this only became a bigger joke. my wife have false labour for weeks on end she spent almost all her time going in and out of hospital because of that. through all that the decision to do a C-section at 38+5 was upheld. Also a lot of staff kept reminding her that natural birth was still a good option even though she mentioned roughly 20 times before that she was not interested. On top of that, by now Corona is a thing so children aren't allowed in the maternity ward. Well... That just depends who you really talk to because depending on who's working they really don't give a flying f#ck or start screaming at you. But meanwhile the room is covered in black mold which is apparently better than Corona and not an issue. Meanwhile they have no good solution for meeting the mother's kids except for 4 chairs outside the ward. Well I can't find any babysitter right now so we'll have to juggle who goes in and who watches my daughter. Get it together guys, your hospital and hospitality is horrendous.

Great experience every time I do my routine follow-up with Dr. Taori and his team. Nurse Minci always ensures I am well attended and the process is smooth until I am completed, and Nurse Pinku Ann has a tender care hand when collecting blood samples especially in my case, she performs skillfully in a way I will always feel secured. Dr. Taori has been my doctor for more than 5 years who not only has outstanding knowledge of my treatment options but also provides the quality of medical care I require. He has the ability to connect so you know where you are, leaving no fear what the next steps look like. Highly recommended.

I trust this message finds you well. Im writing to express my sincere appreciation for the outstanding service and care I received during my recent visit to aster hospital Al Qusais. I had seen by Dr arun (orthopedic) he is excellent doctor a down to earth person and the level of professionalism, compassion, and efficiency exhibited by the hospital staff was truly commendable. It is apparent that the positive and supportive environment fostered by the management team plays a significant role in ensuring such high standards of care. I got a huge help from Ms Saloni Her seamless coordination among different departments, the attentiveness of the medical and administrative staff, and the overall dedication to patient wellbeing have left a lasting impression on me Dr arun and Ms Soumya (physiotherapist )Your expertise, professionalism, and compassionate approach have been instrumental in my journey toward recovery. Your ability to diagnose and explain the intricacies of my condition in a clear and supportive manner has made a significant impact on my understanding and confidence. Please accept my heartfelt thanks for outstan Service your dedication to field is commendable and I’m grateful for the pod impact you’ve on my health Special thanks to Dr arun (orthopedic) Ms soumya (physiotherapist ) Ms Saloni (patient experience department) Warm regards

I am so grateful for the excellent care that I received at your hospital. Everyone was kind, knowledgeable, and professional. The facilities were clean and modern, and I felt completely safe during my stay. I am truly thankful for all of the hard work your staff has done to provide quality care to us and our baby.

Even if you have appointment, you wait too long. This is ridiculous. Time is precious.

Visit the hospital for a dermatologist that was recommended by a family member. Transaction was smooth, the doc gave all the information I need and explained what was going on. The hospital nice an clean and looks like a 5 star hotel more than a hospital. I paid $120 for the examination and they accept cc. You need to book an appointment ahead of time. Their mobil app is a hustle and has bugs. Book through website or call them for an appointment. This is why I give them 4 stars. After you book they call you for reminder and inform you the amount you will be paying. Arrive at least 15 minutes early as the building is big you need to walk and take elevator to get the section where you will have your examination. There will be paperwork before the doc examine you.

I've consistently chosen this hospital for several years, and it consistently excels in all aspects. I particularly want to highlight the excellence of Dr. Harika Bodur Öztürk, a caring and patient-centered professional who maintains her professional boundaries impeccably. I also received the Gardasil 9 vaccine and am happy to report that I experienced no side effects. Furthermore, I highly recommend Dr. Mete Dalbeler as a dentist for his professional and efficient approach.

My friend went there and she got frauded with a lot of money. She discussed all the price over call but when she reached there, the prices were completely different. I will not recommend this place to anyone

We would like thank you for best care. And a special thanks for dr Haluk Sirin and MELIKE OZDEMIR . We came from Israel for a trip and and needed and emergency surgery We are so happy that we got to the best place and got the best treatment Thanks a lot Batia and albert

We have been there for my sister’s problem . She was in great pain and she was struggling a lot for a long time . We have paid a great amount of money for the doctor and for the most basic blood tests. Doctor woman was so rude , she did not even look at our face and in the middle of the conversation when my sister was trying to explain the situation about her pain , the Doctor just stood up and left the room .She does not even want to listen to what the patient says. My sister was begging for painkiller medicine . A rude doctor said that she does not want to give painkillers today. Doctor name is Pınar. Treating her patients without respect. After they charged great amount of money , She does not even think about a solution to kill the patient’s pain she did not say anything just left the room and and just give the message to us that ‘if you paid us go to another hospital to find your cure because doctors in this hospital are incompetent and greedy They do not care about your health , they only want your money. Doctors and employees are rude , not knowledgeable and respectless . I do not recommend it at all. If you care about your health do not go there.

Excellent place to give treatment and care for patients ,had distinguish staff and I'm proud to be one of the specialty hospital staff 🤍

The staff is very good and take care of all details , the room is clean and always there is a follow up all over the day . Catering staff is very nice and provide on time and well -prepared meals that fulfill patient expectations.

A thoroughly professional and pleasant service during my 3-day stay at The Specialty. The staff in Level 1 wards were exceptional and the hygiene and care brilliant. Lovely cafe, too. Prices better than most.

King Abdullah University Hospital (KAUH) is a pioneering medical institution located in Irbid, Jordan. It stands as a symbol of advanced healthcare, cutting-edge medical research, and comprehensive patient care. With a commitment to excellence, KAUH plays a pivotal role in shaping the medical landscape of the region. State-of-the-Art Medical Care: KAUH is renowned for offering state-of-the-art medical services across a wide range of specialties. Its exceptional medical staff, advanced facilities, and sophisticated equipment ensure that patients receive the highest standard of care. Medical Research Hub: KAUH is not only a healthcare provider but also a hub for medical research and innovation. Its research centers and collaborations contribute to advancements in medical science, paving the way for improved treatment modalities and patient outcomes. Multidisciplinary Expertise: The hospital's team of skilled physicians, nurses, specialists, and researchers collaborate across various disciplines to provide comprehensive and personalized care. This multidisciplinary approach ensures that patients receive holistic treatment tailored to their specific needs. Quality Patient Experience: KAUH places a strong emphasis on patient experience. From admission to recovery, the hospital is committed to providing a compassionate and supportive environment that eases patients' journeys and ensures their comfort. Global Recognition: KAUH's commitment to excellence has earned it recognition on an international level. Its high standards of medical care, research contributions, and affiliations with esteemed institutions position it as a global healthcare leader. Community Engagement: KAUH is deeply rooted in its community. Through health awareness campaigns, educational programs, and community outreach, the hospital actively contributes to promoting health and well-being in the region. Teaching and Training: As a university hospital, KAUH plays a crucial role in training the next generation of medical professionals. Medical students and residents gain valuable hands-on experience under the guidance of experienced practitioners. Technological Advancements: KAUH is at the forefront of adopting the latest medical technologies and techniques. This commitment to innovation ensures that patients have access to cutting-edge treatments and interventions. Emergency Care: KAUH's emergency department operates around the clock, providing critical care for urgent medical situations. Its prompt and skilled response ensures that patients receive timely and efficient treatment. In summary, King Abdullah University Hospital stands as a beacon of advanced medical care and research. For those seeking top-tier healthcare, innovative medical solutions, and a commitment to patient well-being, KAUH is an institution that comes highly recommended. It's a cornerstone of healthcare excellence that leaves a lasting impact on patients, medical professionals, and the broader community.

My dad had died yesterday due to pure negligence. My dad was awake and alive but very exhausted. His blood was 6.5. What killed him was the 8 hours of waiting for the doctor to arrive and make a decision. When that happened, it was too late, and I lost my dad, for ever. I was told that the hospital is broke, and don’t pay salaries. I highly recommend everyone to NOT consider any hospital in Irbid.

The hospital is a large and major medical edifice in northern Jordan, serving a large segment of citizens, providing comprehensive medical services of high quality. There is no doubt that the large number of auditors affects the quality of service administratively. Large parking is available. There is more than one prayer room, but more attention is needed in the cleanliness inside the prayer room. The WC public health facilities are unfortunately not clean, and most of the reason is the misuse of patients and companions, and some of them smoke in them!! And the facilities do not have toilet paper! However, there must be a comprehensive program for the cleanliness of these facilities by the cleaning authority.

Special thanks Arjun Rajeev❤️ Wonderful experience with Badr Al Samaa Hospital ruwi. Dr Rakesh was a wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery,and follow up. I am so glad I choose Badr Al Samaa Hospital,ruwi and would highly recommend to anyone.

Dr. Thashli Thankachan has been our family doctor for the past 12 years, and I can't say enough about his exceptional care. His joyful and caring demeanor has made each visit a positive experience. From the moment you walk into his office, you can sense the warmth and compassion he brings to his practice. One of Dr. Thashli's standout qualities is his ability to explain medical conditions and treatments in remarkable detail. He takes the time to ensure that his patients fully comprehend their health concerns and the options available to them. His explanations are clear and delivered with patience, making complex medical concepts accessible to everyone. What truly sets doctor apart is his profound understanding of our health problems. he listens attentively, asks the right questions, and conducts thorough examinations. His diagnostic accuracy is impressive, and we've always felt like we're in capable hands. The trust we've placed in him is the result of his unwavering commitment to his patients. he has consistently demonstrated his dedication to our well-being, going above and beyond to provide the best care. His guidance has been invaluable in managing our family's health. Having Dr. Thashli as our family doctor has brought us peace of mind and confidence in our healthcare. His trustworthiness and dedication to his patients have created a lasting bond that we cherish. We're grateful for the care and support he has provided over the years, and we look forward to many more years with him as our trusted healthcare partner. Dr.Thashli truly exemplifies what it means to be an exceptional and compassionate healthcare provider.

Very rude behavior from receptionist. Two times i face like these.. That is the only reason iam sending now.Atleast keep some peoples they are talking politely. On 23/10/23 Mrng 8.30 am one lady call back for appmt booking that time.i ask just token number.. She is shouting wait... Wait.. Wait... Atleast she can tell i wl tell u sir.. Like that.. Is there any option for 0 rating i wll give that.. For the receptionist not for the hospital..

No enough parking space, bad reception experience, waiting 40 minutes while having a scheduled appointment, not clean, nurse interrupting the patient while talking to the doctor without knocking the door or asking and no stock of medication.

Horrible experience. They have advertised for early breast cancer detection offer,really nice promotion but when you get to the hospital nobody seems to be aware. The reception team at the emergency is friendly and professional. The reception at the radiology department is extremely un professional,completely clueless about the offer, I suppose simple phone call amongst the hospital team could have resolved the issue. Eventually they sent me to gynaecology department, here the nurses though seemed not to be aware of the promotion handled the issue professionally, but were not able to assist. Decided to visit a different hospital which was very professional and had screening comfortably without hassle. department Te

The service was ok. Doctors were friendly. But for a private hospital they should be ashamed of the facilities they have. The toilets are absolutely disgusting. Very old furniture. Not well maintained at all. There is a smell of mold. The rooms look like the 60s rooms. Everything was old and in very bad shape.

ATTENTION! With that such leader of the hospital definitely the customers can’t get good service. Very rude only thinks about how to get benefit from others even from the workers. Very disappointed of their service only working for money !

Very POOR quality of service for the price, lack of communication between doctors and nurses, wastes the customer's time, repeat visits to the doctor and paid tests. It's very difficult for the child, they have to cry for the blood test, the nurse can't even find the vein, and they have to do the test again and again because of their own fault.

Full service private hospital in Ulaanbaatar. My son was delivered here and we use it for most doctors visits. They don’t do most trauma but they do most everything else. When I had appendicitis they took care of me quickly and safely. Good experience all around.

Like most of the reviews say, it's true they are all about making money. As for quality of care, I can't say. They scared me away with the price. Much higher prices than American hospitals. When they quote you a price, they say it's not much and it's unbelievably high priced. The positive is they are very organized and most of the staff is quite friendly and helpful.

I don't know what other people complain about. The service was good and the price was somewhat reasonable. The only issue I had was that the doctor was sick (coughing and sneezing), and my fiance caught it from him and then gave it to me. Now, she is in the hospital with a high fever. I am not sure why that guy was allowed to work in that condition and without a mask. But hey...🤔🤔

This review is due to a lack of knowledge that simple. As a foreigner I recommend that all other foreigners and locals stay far away from this hospital. That goes for anybody who may be sick, unless it's an emergency I would avoid this hosptial like the plague. I had a PET scan done at a different hospital that only has Vietnamese speaking doctors who cannot read me my results in English. My wife did research prior to the scan and she was told by FV Hospital staff that I could bring my PET scan to this hospital to have it read and relayed to me in English. I was warned that sometimes the CD Rom the other Hospital provides with the images works and sometimes it doesn't. I felt they've done several of these and were knowledgeable. That was until I tried to call today to make the appointment. I now have my PET Scan in hand and I called this Hospital back to set an appointment to have my results read to me. This morning my first point of contact was the operator who answered the phone. While I was delighted that a human answers, not a computer phone system, my call was answered by an unknowledgeable team member that has no idea the Hospital offers the above PET Scan reading service. When I explained the above, she asked me what area was scanned my hip, my neck, my back? I said, you are obviously unaware of what a PET SCAN is, it scans the entire body head to toe. Please get me someone who knows what a PET scan is, she instead asked me to go on your website and fill out a form. I declined and asked for her boss, she instead took my phone number and saying she will call me back. She did not call back, she had a Hospital interpreter call me back who said "I'm sorry we do not have a PET Scan here". I said I know that and I told the other lady that I do not need the skin I already have the scan from another hospital and all I want is your doctor to read it to me". She asked for another call back, I agreed and waited. While waiting for her second call, I went to their website and completed the appointment form which let's you book IMAGING Department no sooner than two days out. I completed the online appointment form. The interpreter called me back saying they can read my PET Scan from the other hospital but the doctor is abroad for the next 3 weeks and asked me to contact them again at that time. I said, Thank you and hung up. About 5 minutes later I got a phone call from my web submission which had a text box I could enter text " I would like a doctor to read my pet scan from another hospital" this was the last individual that called me back today saying "I'm sorry we do not offer a service that reads your PET SCAN service". I told her this unbelievable, so many unknowledgeable team members so this 1-Star review was coming and would remain here until Hospital management trains their employees properly on what services are and aren't offered. When management contacts me and informs me that training has been completed, I'll adjust this review. Otherwise it's well deserved and will remain here.

Thank you to the kind and heart-warming staffs in ED who had me when I got troubling stomach :). I really appreciate your help and kindness as I was feeling really sick and uncomfortable. I think I could not find any hospital which is better than Vinmec in HCM.

I am writing this to express my gratitude and appreciation for the excellent service and care that you provided for me and my family. You are truly a world-class hospital that deserves recognition and praise. From the moment we arrived at your hospital, we were greeted by your friendly and professional staff, who made us feel welcome and comfortable. Your facilities are modern and impressive, with state-of-the-art equipment and technology. Your doctors are highly skilled and experienced, who diagnosed and treated our conditions with accuracy and efficiency. Your nurses are caring and compassionate, who attended to our needs and comfort with patience and kindness. Your pharmacists are knowledgeable and helpful, who explained and dispensed our medications with clarity and convenience. You have exceeded our expectations and delivered the best quality of care that we could ever ask for. You have made a difference in our lives and we are forever grateful. Thank you for being such a wonderful hospital that we can trust and rely on. Sincerely, A happy and satisfied patient

My brother and his wife, my sister were in HCMC last month, they all came here to see the doctors by that time. We must admit that the medical service at Vinmec Central Park deserves a solid 5 stars. The staff , especially all nurses were so empathy and helpful. The doctors spent time to explain everything so clearly, addressing our concerns with patience. When we come to collect medication at the pharmacy, we were impressed by the organized and tidy of this place. The hospital facilities are so clean. Overall, the level of care and attention to patients' needs truly set this hospital apart, making it deserving of a top-notch rating.

Everyone spoke English, I felt very safe in their hands. Doctor Nguyen Vinh Toan explained everything and answered all my questions , super nice and also the pharmacy . The cost for consolidation is 1300k and after 5pm it's 1800k.

Big and beautiful clinic, but the tests are too expensive (compared to Russia or even South Korea). The doctor I visited seemed professional. She sent me my test results the email along with drug prescription. For the price of services, I don’t know why they are so expensive. Teeth cleaning is more expensive than in Spain. Why do they think it’s OK to rip off foreigners? Not every tourists comes from US, and not everybody is rich.

It’s horrible experience when my friend examined in Department of traumatic and orthopaedics surgery. This comes from the attitude of the main doctor who was responsible for examining my friend, just a cursory diagnose without any appointment for in-depth examination. Terribly, he not only did not find the result but also OUTRAGED my friend because she uses insurance. More detail about this case, my friend has had a backache for a week so she decided to examine in Vinmec Time City with an advance appointment. When she came, a doctor named Hùng treat my friend uúnatisfactorily. He just touched her back and gave a conclusion with a doubt. And then, he told my friend should move on another medical department for examining. She did followed by the guide. But, no result was found in this department, doctor in here brought my friend back to the first department. In the second meeting, Dr. Hùng still stated that my friend was fine, just need doing more exercises, and he gave my friend an impolite attitude with a blame on using insurance in examining. Thus, the result my friend gave through the examine was AN OUTRAGE instead of a medical conclusion.

My family got injured during the visit in Seoul unfortunately. As a foreign visitor, this hospital provide nice service , the people are very nice, we can communicate in English basically , the safety officer helped us to call the taxi back to hotel , thanks for their help. Basically , the basic charge is about 700k won (US$ 520) . There would be additional charges if you need to have further inspections. I hope all of you are healthy and not need to visit hospital during travel. God bless you 🙂

I would rate minus 8f I could. Worst ER experience ever. We had no choice but to come here as per the ambulance staff. The patient was in ER for 5 hours without any communication with the next of kin. No one let's the patient know where urinal was and no blanket available for 30kg patient who was shivering like a puppy. Very rude and blunt staff who were avoiding talking to the patient's family member. If you want to be treated with some dignity do not go to this hospital.

The international clinic was great. They are very organized, they will show you a map where to go and what order. They were helpful and very fast. I had the blood results in one day. The doctor was very kind and easy to talk with, and in perfect english.

It was the most unprofessional experience I’ve ever had anywhere in the world. The doctor was rude and was yelling at me. I do not recommend Dr Ivan Neuro surgeon or that hospital. I was expected to have injections in my back in a messy room with a patient eating and the smell was making me sick. They told me to take my money back. And leave

I would like to know if SEMA have specialist who can perform jaw fracture surgery Thanks

Nice personal and fast service.

Overall, it was a good experience. I am happy that my father had a good experience @ Max Saket. The Doctors, nurses, and the staff are very kind and cooperative. However, their billing team is very shrewd and insensitively money-minded. Cashless treatment here is NOT Cashless! Max Saket has a policy of requiring patients to pay the difference between the amount initially approved by the insurance company and the estimate provided by the hospital at the time of admission. While Max Saket did inform us of this policy upfront when we were taking the estimate, I am still concerned about the potential financial burden it may place on patients.

Best medical experience, staff is very friendly & professional and the same time They are always available for your query and concern. They also understand patients urgency. Special thanks to Gaurav kumar Singh, N Dharma & Duty Manager Usman ji from dialysis billing team.

Big problem in car parking and patient can suffer or any thing can happen 🤔 if you enter hospital entry gate 5 and 6 . Max hospital giving more facility for giving extra money for vvip parking 😑 . See photo 📸 and plz stop ✋️ money heist in your country There are no parking person in field or parking lot . Half hospital parking lot is empty because of no entry 🚫 but hospital staff is good

Today line for collection of report at radiology department was too much. The person responsible was either too slow or not experienced. At peak hours it is recommended to have assistance

Have been there twice (once for my wife and once for my father ) Very fast response and helpful team of doctors. The emergency room was clean despite being almost full and the doctors were very fast in attending to our problems. The support staff was also very helpful in assisting for all the required tests and formalities.

I have got my father treated here a couple of times. The emergency here is very informative and helpful. The staff was responsive too. Except for some small instances. The emergency’s doctors are very trained and exceedingly empathetic. Cleanliness was well taken care of too. And in case of any complain there are contact details printed all around the hospital.

Dr. Seema Jain is a wonderful gynecologist. Empathetic, knowledgeable, patient, reasonable. Really listen to the patient. My husband and I would like to thank you for taking part in the birth of our little girl... We all know that the tension was high that day. We felt very comfortable and confident knowing that you would be able to handle any situation if one was to arise. You are amazing..... You knew when to be serious and when to make us laugh. We will never forget that day or you....

This is The Max Hospital Shalimar Bagh. The Hospital staff was good. The service was amazing. Today my mother's ultrasound was at 3:15pm but it happened at 4:30pm. So everyone has to understand that it takes time. And you have to be free from every work when you come here.

Poorest management. Hospital thinks that patients whole duty is to wait for the doctor. We took the online appointment for Dr. Anil Kumar Varshney, Urologist, but doctor was not available. I had to wait for more than 3 hrs and still there was no exact answer when the doctor will reach to attend. They charge fees before telling waiting time and then says there is no procedure to refund the amount so u are trapped with them with no other option left.

I had an good experience at Max Hospital Vaishali! The facility is pristine and well-organized. The doctors are highly skilled and listened to my concerns pataincely and explain the treatment options thoroughly. The nursing staff was attentive and caring throughout my stay, ensuring my comfort and well-being. I would highly recommend Max Hospital Vaishali to anyone in need of medical attention.

I had a very pleasant experience when I visited PHP lounge in the hospital. Mr. Jitender did a splendid job and he was very respectful and diligent.

From last 5 years I am coming here for PHP which is some time tough due to rush but PHP lounge is amazing where hospitality of Mr Jitendera is one of the reason I always comes here along with the brekfast quality is superb! PHP Coordinator Mr Anil Kumar is also another reason who gives his 100% to resolve and manage all issues.

Thank You Dr Bhushan Narainan and Team for making this Diwali super special for us, as my mother Room #7726, comes back home all fine. Its said Doctors are GOD, yes its true and no less is the team who ensures that you are very well taken care of. Dr Shivam and Dr Shubham, thank you for your unconditional support during my mothers tenure at BLK. God bless every staff member who ensured she is very well taken care of. You all ensuredwe have a Happy Wali Diwali, thank you from everyone at Home and wishing you all and everyone at your Home and BLK Max, a very happy and prosperous Diwali.

This is all show no go hospital, they are there for milking the money, specially the doctors in OPD 9. The attitude doctors have is one of the worst. They will make you feel like you are nothing and they are the god. They will make you roam around doctor to doctor and cabins to cabins. Please don't go to this hospital if you wanna save you or your loved ones.

Great experience with Dr. Bhushan Nariani and his complete Ortho and physio team. My mother who had knee joint problem since 4 years is feeling really relaxed and happy after the knee replacement surgery. All love and blessings to you Dr. Bhushan sir.

Everything is too good like doctor, housekeeping and official service and treatment and all everything is too good. And also like people said it's too costly hospital but it's not costly the money they are taking in behalf of your treatment is absolutely correct amount if look on the treatment and there facilities. So I would recommend to visit over there for any treatment. And the staffs and all doctors to to polite and very much helpful.

My mom was admitted in Max Saket for a gastro issue. I am really satisfied with how swiftly the process works there. Specially the care and service provided in the ward post surgery was impressive. I have to thank floor manager Ashish Arya on how well he manages all the services on this floor. He was always looking for feedback and ensured all the patients are well taken care of. He made regular rounds of the wards and made sure that any patient needs are immediately taken care of. The billing process was also smooth. Nurse Aarif also needs a special mention for his sincerity and going above and beyond his duty. He did his best to take care of his patients.

They sound to have a good service but in reality they just tend to be friendly. They cancelled the appointment saying that the apparatus is defective. In the other Buildung Smart it may take up to 4 hours.