1 Oncology clinic in Manila

the front desk secretary at child neurology department is very rude, i also saw her before going inside how she talked to someone on phone with a smirking face. its like she doesnt happy doing her job when i talked to her, she feel annoyed. worst experience ever.

Admitted in this Hospital from 25th-28th feb. And my insurance paid 123,386 pesos for my bills. Very Disappointed! Don't deserve any star on the hospital. Employee's are very arrogant! (Except few nurses are nice)others Feels like they are just there because they need a JOB. Price are Very unreasonable the way they handled there patient. -very arrogant employees -they dn't care with there patients at all - harsh! -unhappy employee's! -i have sleepless night on my last night due to miscommunication of nursing stations and doctor. I ask medicine but no medicine to give. Financial dept are not nice all,amateur. Recommend to train them on how to handle customer service not just local but international payment. They are too lazy talking like palengkera! Specially Beth Legazpe credit inhouse department. Bastos! She Need to send for a training on how to handle digital payments. As she is very slow. arguing like she is not working in Hospital industry.

Medical employees ( Doctors, Nurses, Attendants, Security) are accommodating and helpful around the facility. Today I visited for a check-up. The only not good thing is the restroom, dirty with lots of toilet paper and napkins on the floor and around the sink. Restroom is dirty🙁 Not enough seat especially for elderly and pwd's who are coming for check up🙁

It's easy to go at Philippine Heart Center. It's so clean.

We arrive at about 1200h to donate blood. We feel out papers at blood bank division then passed it to them. 1535h we have no idea what's going on to our papers. It's almost 4 hours of waiting but we have no idea on what's going on to our papers filled up. Please provide more personnel to accommodate volume of blood donors. Your personnel I saw accomodating us only 1 at the reception area. Maybe you can request to BBM for more staff for better access to health for the public.

One of the best specialty hospitals in the country. The room that I was in, though semi-private was very clean and looked like a private room. A/Cs were super duper cold that will give you the chills. Downside is they have a one companion policy whereas the companion cannot leave the building he is in. Even just to go to the 7-11 inside the compound is prohibited. They will ask you to pass through a long maze of bridgeways instead of a one hop elevator down the lobby. Parking is always full and charges exorbitantly.

My go to hospital. I have confidence in their doctors, nurses, lab results. I feel that I am well taken cared of and will leave the hospital healed. We jokingly call it Asian Hospitel, hospital feeling like no other plus literaly the rooms has a personal kit. Thank you

For 4 consecutive sessions it has been difficult and hard to understand the process that they have in this hospital. I'm sure they have their reasons but they consistently forget to put HMO approvals properly delaying us with a minimum wait time of 2.5 hrs, they will remember only when you ask after an hour seeing your paper not touched by anyone. Note that we only need a rabies shot that will not take longer than 3mins.. Very awful experience when you have child with you, there's no sense of urgency and prioritization. I value that there are other patients who require urgent attention but the TIME of others IS VALUABLE too. Dont give me a reason that you only have 1 person processing requests, if this have been a problem, why not add more people to fix it. With only 1 person plus us in the photo and has been waiting for 1.5 hrs already. Please tell me if I am being unreasonable.

Had a stress-free pre-natal care and best CS birthing experience here despite the complications of my pregnancy. My OB Doc Aina and Doc Michael took good care of me and my baby well. Appointments were also systematic and they are quick to respond whenever I have questions/ concerns. The nurses and the staffs were also extra-caring. The facilities are clean and equipment are well- maintained. Thankful also to my baby's pedia who's doing a great job in taking good care of my baby. Best quality healthcare that's worth our hard-earned money. : )

The MRI department customer service or any call center with their viber cell no. and telephone no. Is not available. I am dissapointed with the service. I called them since morning until evening. No one is answering their phone. Is this how a St lukes treat your customer with your center of excellence tag name as the premier institution in the country? The medical arts building and the adjacent building are old. The main building is new. They need to renovate the other buildings. I am suggesting to put an app or a good customer service for all departments concern to get their utmost care.

So I contracted COVID in this place 😂 Anyway they admitted me in 1-West because apparently I had dengue at the same time 🤦🏻‍♀️ I wasn't mad because they didn't charge me for anything, I got a nice private room with AC, Wi-Fi and the food was goood! Then after 3 days they discharged me already 😂

I had a great experience at St. Luke's Medical Center. The staff were all incredibly compassionate and professional, and they made me feel safe and well taken care of throughout my stay. The facilities were also clean and modern, and the doctors and nurses were very knowledgeable and thorough in their care. I would highly recommend this hospital to anyone in need of medical attention.

From the second I came through the door. Cleanliness, friendliness, helpfulness and organized fashion. Something not used to here in the Philippines. I am blow away by the quality of care. Better than some places in the USA. A+++ Dr. Michael Lucy and nurse Zelai amazing

Made an appointment at 2:00 pm to meet doctor for consult. As I am under high fever 40 degree Celsius upon checking. Doctor was late for 20 minutes and the process was long. I tried to talk to receptionist that my feet’s and hand are so cold. If they have a blanket to spare and I even mentioned that I’m going to fainted due to high fever and been waiting for an hour. However, they didn’t take any action as if they don’t care. So are they going to allow me to be fainted? Interval patient time is too long. Room 308.

The place is good, no question about it but it sad because my sister has no chance to leave and were not rich people, social worker took my sister on the list to be a member for charity. I know shes now discharge and staying with sister to look after her , Why can you wait till she's gone, she still need a medication contact to her doctor, show some care at least.I don't get it. Like we never pay you guys, we all do our best to help our sister and you guys do the same to help the patient for her last time to be on this world, no empathy at all...doctors make the family and patient confused. Hope and pray treat everyone with respect and give some empathy, remember everything in this world is not permanent, it's temporary....be kind to one another. Thanks to all who help and been there with my sister appreciated a lot, specially the housekeeping staff, great job! Regards, Dolly

“ I wish to thank the doctors, nurses, and other medical professionals and staff who each and collectively made my experience at your facility as easy and successful as it could be.”

For me. Emergency room fees, in particular, can come as a shock to patients like us. This hospital has an ER with very slow and poor service. How can they not attend immediately to my son's condition? I was expecting a good service here. I went to the ER and everything was slow — the doctors seem not to care and were incompetent. My son has severe stomach dilemmas but instead of attending to my son's situation, the nurse is explaining the billing statement that was going to pay before admitting the patient. It's a money machine for those who can afford it, but not the world-class hospital experience that they claim. Hospitals and doctors keep sending patients to surprise bills because they make money by doing so, Instead of saving patients' lives. This place is underwhelming and disappointing. Don't be deceived by how fancy this hospital looks from the outside. This hospital just wants to trap as much care as they can while bankrupting people. This is an expensive hospital with terrible service.

We understand that security staff are doing their jobs. But disallowing relatives to stay around to make crucial decisions or make payments & not pressure the caregiver into a procedure that he/she won't or can't be able to decide on. A little common sense people. But other than that, the hospital is doing an outstanding job.

replying to Chris Wake's review, my mom also got admitted here and after 2 weeks she died. The doctor knows that her condition was already severe but instead she was sent home - they gave us a false hope that she will get better at home even though we were not convinced, the following day after she got discharged, she died. This happened years ago but I can't forget the sleepless nights and the bills we had accumulated, only to know that they are truly in business and not in business of treating patients with respiratory ailments, calling themselves Lung Center of the Philippines. If you can't pay, they will not treat you properly.

The admition process for patients to ER is really long and arduous. We went there around 4pm and was sent to our room past twelve already. The admitting Dr small lady was not nice at all. And private duty nurse (PDN) is forced even if you have another companion who knows caregiving. They charge an extra 6K for PDN. The PDN they gave us was not even efficient and doesn't know how to give proper care to our patient. So we requested another one who knows how to give proper care. So, while waiting for another PDN, masungit mga nurse aide nila except the nice Santiago guy, when we ask assistance for diaper change. And some staff here are not trained to be courteous enough to greet the people in the room, they come and go.

Attention all Senators & Congressman please help our all govt hospital to provide additional funds to use for renovation or built additional hospital like lung center & give a good salary to all health worker like Doctor, Nurse & other health worker benefits. God bless you all