Arterial switch operation (ASO) in 1 Cardiac surgery clinic in Khobar

I’ve made an appointment with Dr. Mohammad Badr, a gastroenterologist. While scheduling, I confirmed multiple times with the person handling appointments that the doctor would be available on time, ensuring there wouldn’t be any last-minute issues since I’m traveling from Bahrain. She advised me to arrive 10 minutes earlier. However, upon my arrival at the hospital 20 minutes early, I discovered that the doctor had already left, demonstrating a lack of punctuality and leaving before his scheduled hours. The customer staff was very rude and unhelpful. When I questioned them about the doctor leaving before my appointment, they claimed ignorance and mentioned that his duties were finished. Despite having my appointment time visible in the system, they couldn’t assist me and attributed the mistake to the call center staff. Frustratingly, they refused to call the doctor or take any action to rectify the situation. Their unprofessionalism extended from the doctor to the call center and customer service staff. I strongly advise against visiting Dosary Hospital or consulting Dr. Mohammad Badr, as my experience was highly unsatisfactory.

Need to express my concerns about the lengthy and frustrating insurance approval process we encountered at Dossary Hospital. We only visited due to Dr Javed because the doctor is good. We observed that only one staff member is available at the tiny insurance counter, with the main counter closed. This lone staff member is handling a long queue in the middle of the walkway, contributing to the overall inconvenience and adding to the challenges faced during the insurance approval process. Unlike our experiences in other hospitals, the insurance approval process at Dossary Hospital has been exceedingly time-consuming. The rejections, coupled with the necessity to repeatedly seek additional information from the doctor and endure prolonged waiting times, have been incredibly inconvenient. This repetitive cycle occurred three times, leading us to the decision to pay cash for the test, which was priced at a reasonable 230 riyals. It is disheartening to note that our Class A insurance, which is promptly approved at other medical facilities, consistently faces challenges at Dossary Hospital. Despite our attempts to address these issues with the hospital staff, we feel our concerns have not been adequately addressed. The constant blame on our insurance company and the lack of resolution only added to the distress of navigating this process as sick patients. As patients, we find it unacceptable to endure such a cumbersome and disorganized procedure, having to navigate multiple floors to resolve the matter. We urge you to review and improve your insurance approval process to ensure a smoother experience for patients who rely on your services. We DO NOT RECOMMEND DOSSARY ANYMORE.

The facility is good. But, a lot to be improved. Very slow process starting from reception, insurance approval to pharmacy. Don't go if you are for a quick checkup for your kids.

Nice and clean beautiful hospital 🏥

I recently had a very disappointing experience at this hospital while trying to donate blood. the staff at the blood donation department had a bad approach to donors, which made me unwelcome and uncomfortable. they seemed to lack basic communication skills in English. They were dismissive of my concerns and did not seem to appreciate the fact that I was trying to do something good for others by donating blood.

I am almost every 2 months donating blood there, they’re so professional and kind team

Very nice and bigger hospital in the kingdom Saudi Arabia...and many ofw Filipinos work here...

Best professional medical staff (DSU)I’ve seen, honestly they were treating me sooo kindly. So Proud of you.

I worked in this hospital form 2012 to 2021 as electrical foreman and I got good experience from this hospital and i bleev as per my knowledge this is the number one hospital in Gulf.

The dental care at this clinic was impeccable, and every monthly session for our daughters' braces was consistently smooth and painless. If you're contemplating braces, I wholeheartedly recommend this dental clinic. Special thanks to Dr. Eram for handling our case with utmost professionalism.

Actually, i availed their services since dec. 2020 with dr. Yamin, he was very professional and very accomodating. Until he exit in saudi arabia december 2022. His replacement is Dr. Eram. She was very accomodating and professional of her services. She's handle carefully like me as a patient. Same also in dr. Yamin. Thanks for your services. I will recommend for my fellow filipinos to visit their office in khobar in front of mcdonalds.

I booked an appointment for a routine hygiene visit. When I showed up for the appointment I was checked in by the receptionist and told to wait in the waiting area. After 10 minutes I was told that the doctor didn’t show up for the appointment and that they have to reschedule. This was completely unprofessional and didn’t show any respect or regard for the patient’s time. If the doctor called in sick or wasn’t available, then I should have been notified before arriving to the clinic. What’s even worst is that they had me wait for 10 minutes before they realised that the doctor is not in for the appointment.

I gave it 2 stars because It’s my second time visiting the clinic and I don’t understand what’s the use of taking an appointment if every time you have to wait for 30min to 1 hr .

Did a cleaning on my teeth with Dr.motaz, quick and easy

I am following with Dr Rania in Nutrition Clinic. I was suffering frm HYPERTHYROIDISM & was facing so many issues becoz of it... But alhumdulillah after losing weight my so many issues solved automatically... My face swelling is gone. My hands, fingers, Feet pain is completely gone... I feel vry active in work as I hve more energy. I spend alot time on my feet. My periods r regular now. Weight loss helped like magic for me in hyperthyroidism. In this journey of weight loss, Dr Rania have been one important person without whom this would not have been possible. Her diet plan and motivation made it all so easy for me. Dr.Rania.. you are more of a friend. I express my gratitude to her for all that she did.🙏🙏🙏💕

My experience at clinic was truly outstanding.clinic is modern and well equipped ,creating comfortable environment. Dr.KausarBanu is Expert Absolute professional .she also took time to listen to my concerns ensuring I felt comfortable throughout the process.Thank you Dr Kausar for your service .I would highly recommend you to all for seeking specialised dental care.

Dr. BHAVITHA is one of the best doctors I’ve visited. She has an angel’s hands. She did teeth cleaning for me and gives me a clean and beautiful smile. She did deal professionally with my teeth sensitivity, also she’s a very nice person. I highly recommend her..

I was referred from other clinic to visit Dr kausar in celebrity smile dental I must say dr kausar is highly professional my root canal treatment went very smoothly with out any pain I highly recommend dr kausar and clinic is also well organised thankyou

Very professional and nice Dr., Dr. Ashraf tawfiq very satisfied on the procedure he do.

Very good dr.ashraf tawfiq, really he has soft hand and I did treatment with him really without pain

Professional & friendly staff, Dr yasmin alswirky is a talented dentist whom you can chat with in order to fully understand your options and decide on treatment plan ..i very recommended