from Arch Soma
November 29, 2023
I've had an incredibly frustrating experience with this dental clinic. The procedures were painfully slow, and their lack of proficiency left me exasperated.
Despite waiting anxiously for over two months, the shocking news came that they couldn't operate on my case, despite the initial insistence by the doctor to take my case in.
In June, I visited for a wisdom tooth check, and they offered a deal for checking and cleaning at around 689. However, the cleaning felt inadequate, barelycleaning the 4 front lower teeth.
The process dragged on with various x-rays, ( many smaller and one panaromic) and again on a different day a 3D scan, only for them to later say they couldn't procced. I felt scammed, having paid over 4000 with no solution. And felt like my time was being wasted, having to visit the clinic times and times again. ( despite the above it is worth mentioning the staff were nice on my visit and that is the only good part of my experience)
Next
Transferring my X-rays to another clinic turned into a maddening ordeal. After at least 8 frustrating calls, the reception claimed not to know how to transfer the X-ray. They never showed concern for my case, even during rejection.
(one call the reception claim it cannot be transferred - another she claimed it cannot be sent to me… among other unproffesional answers) before figuring out it can be sent to my post address!
Today, discovering an error in sending my information to the new clinic pushed my frustration to its peak.
When I called about the process, the receptionist callously said, "There's nothing you can do about it, bye," abruptly hanging up. It's not just bad customer care; it's a deeply disappointing situation.
I plan to review this experience, after I am completely done.
from Олег Ш
August 22, 2023
disgusting. Pulpitis was treated, it was very expensive and the filling fell off in a month. We called the clinic and it turned out that there was no guarantee. For such a huge price, I now have fragments of a tooth in my mouth. I do not recommend!!
from Sara F
June 22, 2023
I was booked on a free 15 min consultation for a chipped tooth. But when consultation was over I was told I had to pay 656kr. I was advised of this after the consultation was over. Luckily I was carrying money on me!!
Didn't like the dentist's attitude at all. He felt the need to tell me I had a lot of dental work as if I didn't know it whilst I just wanted advise about one single tooth not my whole mouth but he felt the need to point it out.
It wasn't a good experience...very unpleasant.
The clinic is dealing with my review by lying and this is extremely unprofessional.
Responding to the clinics reply. THE DENTIST DID NOT ADVICE ME OF COST UNTIL MY CONSULTATION WAS OVER.
I was only told by him that the clinic booked me onto the wrong consultation...he asked me where I was registered and that was it. No advice on cost.