Recurrent shoulder dislocation treatment in 13 Orthopedic surgery clinics in Czech Republic

If you're a tourist, for your safety please DON'T go there. No English, not helpful, non professional and most of all they insisted that I pay although I was explaining to them that I have a proof that I have a European insurance card. After a lot of time, they called the only doctor that could speak English and he explained to me that there was a misunderstanding because they didn't believe that I was a citizen of the European union. How is that possible while I gave them many time my ID with belgian nationality and proof of European insurance??? The second doctor also gave me pain killers and apologized that the first doctor didn't give me any and didn't explain me what happened. I will file a complaint mentioning the name of the incompetent nurse and doctor because it's not normal to be so incompetent while having a big "European union" flag in front of the hospital while not knowing the applicable rules. I had to stay there until midnight to solve it while I was I pain. My attempt to give them my phone with Google translate where useless because they didn't want to help. A big thanks to the second doctor.

Was treated with much care and professionalism. In 5 minutes the procedures had alread started and everyone did their best to overcome language barriers. Thanks!

We have been unable to find a doctor who will accept English-speaking patients and I HAD to use the hospital emergency today. My daughter was ill. I didn’t know which area to take her - adult or children’s - she is 15. The intake clerk downstairs was obviously a bit irritated that I didn’t understand her but she was willing to use her phone to translate and instructed me to go upstairs to the children’s ward. I was a bit confused because there isn’t a check-in window in what appears to be a waiting room. You must press a buzzer next to the closed door. I had to watch someone else who came in after 🫣 to see what to do. The nurse didn’t speak English but the PA (or perhaps she was a doctor) spoke well enough that we managed. (I got the impression that if we had been Ukrainian, we would have had to go somewhere else for treatment. But we’re American and have foreigner’s insurance.) We were treated kindly and well. Fortunately it wasn’t a busy morning so my daughter was seen immediately. I was also pleased by how nice the lady at the pharmacy downstairs was. She spoke English and made sure I understood how to take the medicine prescribed and also that I had a copy to give to insurance for reimbursement. I didn’t know to ask for that and am grateful.

Prumer

Emergency on sunday morning, professional servis, all in one place, x-rays, ultrasonic, labs, all pretty fast, nice nurses. Do not use nearest first toilet at ground floor, use the other one, check out the paper, otherwise... In general, best solution, if you need a help urgently.

Ok

The worst hospital I have ever visited, the staff is thinking that they can figure what problems are important and which are not. They just thought I have nothing important to work with, so just said to visit another doctor. The next day morning another doctor said that I should have come earlier 🫠 I hope they will be treated like they treat other people!

No complaint about medical stuff. They are kind and very professional as always, however woman at reception with red hair at that info point kiosk at entrance is very arrogant and rude not only to us but while i was waiting there same behavior with all other patients.

The worst hospitalization I've ever had. Mean nurses, no one wants to help, one time I was yelling for help from 16:00 to 20:30 to only be said to shut up. BIG THUMBS DOWN

As a foreigner travelling to Prague, this hospital was very helpful. When I got there, the foreign reception was closed and it was hard to communicate with the late at the emergency. Once I was admitted, the doctors and nurses were very competent professionals during my 3 days stay there.

SKIP THIS PLACE! Hospital with old school doctors who see the need to question you inappropriately and then chastise you for coming in after hours with “nothing major.” The attitude in this hospital reflects a pre 1989 mentality when staff were unaware that ever patient is PRIMARILY a client! Go somewhere else; anywhere!!!

Omg! After living in CZ as English speaker for almost 3 years, I finally found the best hospital here. I was here mostly at the cardiology department. Most of the nurses can speak English. Even if they are not, they still try to communicate with you. And ofc, all doctor can speak English. All of them are so patient, nice, and friendly. I was super surprise that I had some chitchat with some nurses during the waiting times. The waiting time is logically make sense. I can simply say, they love their jobs. I can’t recommend anywhere else rather than here :) Best one 😊

Doctors are quite busy but friendly. On the other hand, outside staffs are rude they dont speak english , if you are foreigners or without appointment its gonna terrible .

If you come here be prepared. I came for an infusion and left whit a thrombophlebitis. I waited 11 hours in the emergency and did not get any painkillers. I am working with my lawyer to sue them, don't go here.

One of the staff thought that I don’t know any czech and smiled at me while saying czech insults directed to me in the waiting area The worst hospital I’ve seen in my life The most disrespectful and least helpful staff team I have ever encountered They should focus on patient service, cleaning the hospital, and teaching their staff not to be absolutely disgusting and racist towards foreigners, Im really glad I didn’t get my treatment there in the end

Give a birth here on September. All employees were very professional, helpful and nice to me, during the birth and during the staying.

The Nurse Lady at the Evidence Pacientu was so rude, I was trying to speak in Czech even tho I understand just a little, she was literally shouting at me, while I asked how long after doctor is coming because I was going through a pain, She really doesn’t know how a nurse should talk with a patient who comes for a emergency treatment. It was such a bad experience.😕 No complains to the doctor, he was so helpful and Understanding.

The ophthalmology emergency service of the hospital, situated at floor 16, is quite bad,in the sense of the attention from the part of nurses and doctors, I went several times, and just two doctors from 6 where nice to me, I don’t speak czech perfectly and I was trying to make me understand talking in czech, majority of them didn’t want to understand me.... recommending sant Anne.. the crew there it’s seem more profesional and trying to find a solution to my health problem.

Hernia operation. I had a hernia for years. It started to be worst so i decided to go for operation. Waiting time to get operated was 4 months. Not great. Not great ... I read somewhere it is result of cutting staff. Experience with the doctors was however great. I was operated by a young Female doctor M B (thanks again you are great and talented) I stayed altogether 3 days in hospital (one day before operation and 2 days after ) they removed 2 hernias, one lomparoscopy and one net stitching. The nurses were great and helpers too. I would have liked being helped to the door for exit process. I walked out with spinning head. Very very very bad experience was front desk administrative nurse. miss J. She either hate people or her job. Who knows maybe both. Her approach and the words used were conflictual and distasteful even if i was nice. Pain was very manageable 3/10

Crazy person on the line. Just not normal to talk to people like that. Why do you work in the hospital if you hate them so much?

I went to this hospital several months ago to run some tests. Upon trying to reschedule an appointment for a checkup, I was told that they do not accept foreigners, despite the fact I have Czech residency, and was referred elsewhere. The level of unprofessionalism is frankly appalling; it appears the staff at this hospital has forgotten the fall of communism was over 30 years ago.

Got my Covid (#5) vaccine at this facility. Vaccination center is located in building/pavilion E next door from entrance E7. Hospital is easily accessible via public transport/trams. The service and staff are very efficient. Dr. Mankovecky (fluent in English) and his nurse are extremely friendly and pleasant. Appointment is required and recommended for the vaccination services. I recommend this facility!

This review is for the ULZ department in this hospital. I went several days to the hyperbaric chamber. The team was the best one I've ever encountered in Czech Republic, doctors, nurses, technicians, everyone was nice, positive, polite, helpful, and dedicated. They took the time to explain everything to the patients, are nice and smiling everyday. For the first time I felt they loved their job for both the medical part and the human contact. Special thanks to Mila, the nurse who took care about me all along the procedure. Please do not change anything! And for the hospital in general please take this department as an example!

It’s really a very good hospital. As I don’t speak Czech, it may be a problem in some places. But here it is very good. It’s like an international hospital. Everyone from the reception to the examination doctors all speaks good English. There is no problem with being treated. And the waiting time is not long at all.

a hospital has it's own aura decorum. the medical staff here are really powerfull not obeying the rules, wich is one of the main building blocks of great morale here and the overall success rate here, where you are in a care of true proffesionals

I tried to contact them for several days!!!! I sent emails, I called to the reception and she redirected me to a wrong department. There they gave me another phone number but they don't pick up for 2 days!!!! Hopefully their emergency department works faster.

Unfortunately we had to visit Stomatochirurgic department on Sunday evening in emergency with our kettle nephew who had an accident and the tooth got broken. The nurse was very nice to us whilst we were filling up all the paperwork. Meanwhile doctor A. Ščerbová arrived and told us her opinion about the necessity to take out the tooth. We were worried to make the decision quickly and she was so nice and patient that didn’t mind to explain everything to our family friend (dentist) over the phone. Whilst the procedure started she was communicating with our nephew, explained him everything and shortly it was done. Really amazing experience and lovely professional, but still kind attitude of the nurse and the doctor. Thank you very much again!!! PS: there is massive car park with 50czk fee.

If I were to evaluate the surrounding area and the outside of the hospital at the moment, it looks like a battlefield in terms of repairs and modifications, but the hospital itself is more important 🏥, and I already evaluated it once and my evaluation has not changed, i.e. I will never allow it to go to the FN, great doctors and, of course, nurses, with whom my patients communicate first. Above-standard care, just great respect and admiration for me. Thanks to all the medical staff 👍💐👏👌

I want to thank one-day surgery for the care during elbow surgery,, 👍🏻,, the attitude of the doctors is great and the nurses are amazing,,💯💯💯,, nurse Michaela Bulínová is simply the best!!!,, thank you for everything,,♥️😍🤗,, I hope, that the review will reach her,,🙋🏻‍♀️😉👍🏻😃

On July 4th, emergency admission.. we come with our son (16 months), he was bleeding from the head after a fall at home. First comes the queue lady, very unpleasant, she didn't even know how to buzz... then we sit in the waiting room, wait for 2 hours - I'm reminded of a one-year-old child with a head injury! Even the staff (probably the medical brother) found it strange that they still didn't take us!! And finally a Ukrainian woman came, she knocked, and let them take her right away, that she has a stomach ache, and they? They took her because, after all, the glory of Ukraine.. a mockery of Czech citizens and especially children.. UK is always preferred🙏🏽 I only give 1 star because of the attentiveness of the gentleman. I DO NOT RECOMMEND!!! We called Mulac's hospital, and despite the fact that they only treat children from 3 years old, they told us to come if they would leave us waiting like that with such a small child!!

Ok

A real life saver!

I went there twice to get some treatment. Both of my problems were solved as quickly as possible and never bothered me again. Very professional staff. Not sure if they all speak good English, since I spoke Czech but they were trying hard to understand me, a foreigner.

FOR FOREIGNERS I had the worst experience at this hospital emergency yesterday. Over 5 hours i waited with 38 degrees fever and pain. The people working at the hospital especially the doctor with her assistant were super racist to me! Whenever i ask for help or try to understand why is the numbers always going with wrong order they didnt give me a proper answer instead they were being super racist and rude to me also they push me to the corridor. I paid around 80 euros because they didnt accept my insurance and it is said to me all doctors can speak in English because it has a foreign department but the doctor forced me to use google translate with a loud voice. They were reprimanding me as if im a kid. This hospital is a huge disaster the woman doctor who is taking care with me was a horrible doctor i had to go back to my country for getting a better health service and she misdiagnosed, not surprised because she didnt even ask for any analysis…Thank god im so much better after the correct medications. If you are tourist please for your own health do NOT visit this hospital…

Shocked at the rude behavior of the staff! They kept calling out the wrong ticket number, and then came out and shouted at me for not responding. Talked down at me and made me feel guilty and ashamed for coming in for an urgent prescription that I needed which, apparently, is a "non-emergency," after I willingly waited for over 4 hours. But I'm not registered with a gp yet because of a complicated situation, which they wouldn't care to understand. Moreover they charge you 90 kc in spite of having Czech health insurance. One of the doctors even loudly demanded that I show her the receipt (proof of payment) first and foremost! Had really expected much better than this!

Leaving review for Orto Ambulanci FNM. As a person who pays 100s of 1000s in taxes and have VZP insurance I’m shoked w a quality of service Czech medicine can offer. waited in the queue for 4+ hours for a simple check up, never got in and left. wow, here is a well deserved 1 star.