from Manuel Baptista
November 20, 2023
Never go here, Please.
Dr. Julia Brzoska promotes in Doctorlib reception of publicly insured patients, but they do not.
They have unqualified personal on the front desk unaware fully of regulations.
It wasted my time in such a delicate topic.
They are another private clinic sustained by marketing.
from Loving Artist & Muse
August 17, 2023
Most Traumatizing Medical Experience Ever!
While the Meo clinic might impress with its aesthetics and cordial staff, its administrative and financial aspects are deeply flawed:
Lack of Transparency: I never received a clear financial breakdown for my treatments, and attempts to seek clarity were met with resistance.
Billing Issues: A year post-treatment, I got bills escalated to collection agencies and court by PVS, an outsourced payment firm used by many of the clinic's doctors. The initial bills of approximately 3800 EUR more than doubled. Worse, the bills had incorrect patient details.
Missing Medical Records: Despite continuous requests over two years, I've only gotten records from one out of the four doctors I saw. A recent visit revealed a mere two notes from 22 visits and a few prescription copies – no record of MRI/MRT scans, ultrasounds, cancer tests, or blood tests.
Poor Communication: The clinic's staff claim that doctors operate autonomously and aren't answerable to them. The doctors, on the other hand, blame PVS, their invoice firm. PVS remains unresponsive, creating a maddening loop of non-accountability.
Legal Issues: While withholding necessary medical documentation from me, the clinic keeps adding to my bills via lawyers. They know I need the documents for insurance, but continue to stonewall all communication attempts, even from my insurance provider.
In summation, my experience with the Meo clinic has been nothing short of a nightmare. Despite promises of proficient service and clear English communication (given my expat status during the Covid lockdowns), I've received neither medical results nor proper documentation of treatments. Their blatant disregard and lack of support have left me feeling abused and overlooked.
I warn potential patients, especially international and EU visitors to Germany, to be cautious before visiting this clinic!
Expect zero documentation, no effective communication, and exorbitant bills. This clinic seems indifferent to the profound impacts such negligence might have on your life, expecting you to bear costs out-of-pocket despite insurance coverage. The only "documentation" you might get are bills from PVS that state amounts without any clear patient context.
When reaching out to the clinic for help they clearly state that they aren’t responsible for any of “their doctors”… but at the same time advertise their clinic as a fully integrated medical institution that takes care of everything for you as their patent!
It’s absolutely scandalous!
from Chris H
July 07, 2023
**EDIT TO RESPOND TO COMMENT***
While I understand the reply is mainly to manage reputation for people reading this review, I spent 35 minutes trying to 'rectify' the issue in the clinic and was met with eye rolls and sighs from unhelpful management. I understand there are protocols to follow in regards to billing, it is just a shame that this time it seems those protocols weren't adhered to and extra charges were added. I believe my email address and phone number are on file so I am happy to discuss further if you wish to reach out.
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ORIGINAL POST
Quoted €80-150 for a doctors consultation and after a 12 minute consultation was given a bill for €394,88.
Was eventually discounted by €80 euros as was able to show I was charged for services I didn’t receive but still was grossly overcharged and my lack of speaking German was taken advantage of (one small example was my 12 minute consultation was charged as “Mind. 20mins” which the obnoxious manager tried to tell me means “under 20 minutes” and wouldn’t change).
Even when you do the right thing and ask for a price upfront you still get ripped off.
Please think twice before attending this clinic as they are not upfront at all and are very deceitful. The receptionist was good and very apologetic but all other staff dealt with were rude and unhelpful. The final explanation is “I’m sorry but the professor can charge what he wants and won’t change anything”.
Be careful if you don’t speak German as you will likely get overcharged too.
