Chronic thromboembolic pulmonary hypertension treatment in 1 Cardiac surgery and Vascular surgery clinic in Köln

Context: Foreign patient/tourist Lack of signage for foreign patients is what exacerbated this horrible experience not knowing what is the correct entrance, the fact that you can't go any doctor and must go straight to the emergency reception for example (flat fee is also 200 EU which luckily was refunded by my travel insurance) 1 receptionist out of 7 was friendly, rest were horrible to an ill person despite being polite as possible 1 doctor in the emergency ward was pretty careless after dismissing me from the hospital (and was dismissive), not even providing a proper dressed bandage for my wound after removing a drip needle that was never used to give fluids (something usually done for pain or dehydration - I was expecting some for relief but none was given) A trainee had better bedside manners The doctors in the gyni section were absolutely fantastic, explaining everything, being friendly etc. However, nothing was found for the cause of my pain which was distressing and no pain relief was offered even. A traumatic experience for someone traveling alone. I hope this review helps someone in the future. Will never be traveling back to Cologne as the reception to tourists is 99% of the time cold as ice.

First , I can not comment on medical services , but the buildings and the arrangements, the wide variety of specialties and advanced equipment all are amazing. Well organized campus.

My wife gave birth there. This was the only good experience we had in hospitals. I want to give thumbs up for the best team in the world and especially to Frau Hannah. 🙏

The service in the " Station" is a disaster. Really really bad, the personal will barely visit or ask you if you need anything and moreover I have done their job, therefore being unable to have any meal as the baby was constantly crying...no one even asked if I need something... If I have to rate it - then I will even not put a star... just as bad as it is... No more here anymore!!! ( hopefully not reaching any hospital at all)!!!!

I’m not sure how well you think your clinic is working or how well you’re doing. However, our 6 month old has not eaten for 16 hours (3 of those hours are spend in your waiting room so far), or has eaten, but hasn’t managed to keep it inside as he has been puking, a lack of energy and a behavioral change after falling on his head. Now, like many parents, we seek the advice of a specialist. Where your clinic is unfortunately the closest one to us. We just wanted the advice of a doctor, however, we got shipped off the the emergency clinic by the receptionist. Here my issue starts. How can you call it an emergency clinic when the waiting time is over 3 hours? (3 hours and counting when writing this) When you don’t filter anyone coming in. I’m definitely not saying we’re an emergency case, neither am I stating I am a medical specialist and can judge the cases, but, from what I can see, 80% of the cases sitting in here aren’t emergency cases either. It’s just parents sitting and waiting. People sitting on the floor, people waiting outside in the rain or sitting in an idling car because you lack waiting room in an emergency clinic treated as an undersized doctors waiting room. From my point of view, this is only your issue: - either you’re understaffed in the children clinic and therefor decided to just sent everyone straight to this “emergency room”, even if it isn’t anything closely related to an emergency. Or; - you’re too small for the capabilities you’re trying to offer and hence investment is needed from your side to modernize and expand Or; - and this might be a bold one, you’re collecting insurance money by sending everyone to emergency care first and hope they get sent to the children’s clinic so you can bill twice. Which one is it?

I was there twice with my kids, the reception, emergency service were very friendly & helpful. One of kids were to stay in the hospital and the staff on the residing floor was also very helpful, my kid was also in the intensive care and we felt really in safe hands there with a super friendly and accommodating staff. A big thanks and kudos to all the team there!

They don’t give an estimated waiting time for surgery- they kept pushing my surgery. I had to stay without eating any food or drinking any water for 24+ hours as they kept pushing my surgery. But overall the staff and doctors are very kind. They took care of me really well even though I didn’t speak German!

This place really deserves 0 stars. I’m sure there are hospitals in third world countries that have better service than this place. First of all, the Emergency Room receptionists don’t speak even basic English . Which is unbelievable being in a large international city with a high population of foreigners. They were basically unsympathetic and useless despite me being doubled over in pain. Where do I even begin with what I experienced here? I was admitted at 5am on Monday morning. The place was empty. Despite this, no one ever came to check on me for hours after putting in my IV and I woke up to it sucking my blood out. My toilet didn’t work which was a nightmare with constant vomiting and diarrhea . There was no toilet paper and despite me bringing this up to someone several times throughout the night it was never replaced. Because I had no way to flush the toilet or given any alternatives (even a trash can to vomit in would have been nice) I was forced to just keep stacking all my expulsions into the blocked toilet. For my second IV the nurses put it in wrong, no one noticed until the doctor came in hours later and saw it. I decided to discharge myself and when I left I saw all the nurses and support staff in the hallway chatting about their weekends and playing around on their phones. Absolutely despicable. Since this has been noted by several other reviewers, I believe there needs to be some firing of personnel and change of management. The room itself was also very unhygienic and reeked of urine and homelessness (similar to Hauptbahnhof) which made my already bad nausea even worse 🤮🤮🤢. The negligence at this hospital is out of this world and should be called out.

My sister had a serious operation in this hospital 4 days ago. After the operation, she spent the first night in the intensive care unit. My sister was very satisfied with the treatment in that department and felt calm. After transferring to the public sector, everyone is still very kind and helpful. Very clean hospital, with professional and lovely staff. And also the atmosphere is beautiful.

I, or we, would like to thank the doctors and nurses who looked after and cared for our father and husband from the bottom of our hearts. The situation wasn't easy for us, but everyone always answered our questions openly and honestly, even if they asked the question 20 times. They stood by our side in his and our most difficult hour. The ITS2 is not a ward like any other, but people with heart work there ❤️. Thank you thank you thank you

They are really unfiendly. I am learning German because I live here but my german is not sufficient enough to book medical appointment. If you can't understand me that is okay but you don't have to be rude!

Nurses are kind, the place is clean. You must speak german at least on a minimum level and understand what they say to use the services.

My worst experience in a hospital for far. My room is beside a place that are remodeling, 12 hours of the sound of a hammer constantly. Due my operation I can not eat solids, so the only thing they are offering me is pocket soup, no veggies no fruits, nothing. And forget about to find the manager, she is never in the office, and she will never pick up the phone. The personal in my station are good the most of them, the problem in hospital is systematic.

The most irresponsible and unprofessional team I've ever met. My oparation was cancelled one day before the last minute, after all the preparation. Even worse, for more than one month, no apologize, no explaination and no call back to arrange a new time for the oparation.

Worst hospital I have ever been too. They are under staffed and under funded and care more about making money then care of patients. Cancelled appointments without letting patients know due to broken equipment and staff shortages. You would get batter care in a third world country hospital. Asklepios is a shinning example of how broken the German Medical System is.

The worst experience with the treatment for an international patient. The hospital arranged for us viewing for a cardiology patient. We travelled from a far away to be there (having paid a huge lump some that was supposed to be used for the tests etc). Instead - the person who took blood tests did not even wear PPE, the doctor who saw us had not even read our history (having sent if a month before), did not do any meaningful tests that would bring us to the diagnosis, still waiting for the anamnesis (and prescriptions) to be sent to us after over two weeks.

Thank you so much to the orthopedics team and everyone at station M120. They gave me a new ACL after I tore it, the operation went perfectly, and the care I received after was outstanding. I prepared for the worst, but the friendliness and professionality of the staff made everything so, so much better.

The staffs are friendly, and they saved my friend, so 5 stars for sure. However, if it’s possible, I hope I’d never need to come here even they have a great view outside of the window. Stay healthy 🤲

I am a professional who moved here to contribute to uplift industrial activity in my own area. Heard great input from friends on Helios, about English speaking staff, better handling than long and declining German medical system. When registered my wife for birth and checkup at the last stage of pregnancy - and recently visited, the rooms are hot (making the patient more inconvenient), then we requested female doctor/nurse due to our own comfort and values, but instead when the female doctor arrived she ended up giving me lecture to understand their culture, you are in germany, even in your home country there are only Male doctors & Staff (which she doesn't know 60-70% of medical employees are female in my home country). She was straight forward denying the service if we do not agree on the male attendant. We had no other option but to say yes, however, this has been traumatic experience turned from a happy moment. As a Service provider the doctor should be able to provide a relaxing and comfortable environment. And the treatment was not something that couldn't be done alone when requested. It was a one person job, she could have do it herself, but forced to have male attendant to just hand over tissues or so. And even after that told me to expect male attendant regardless you want or not during delivery.. Service providing is the key. highly disappointed.

I could put 0 or -5 if that was possible. I guess 1 star goes to nursing personnel some of whom were nice. My mother was admitted there with stomach cancer and fluids in abdomen supposedly for immune therapy (we know it is a last resort). Doctor (Ali Nuri Hunerliturkoglu) even wasn't fully aware of the diagnosis at the admission. At putting the port for immune therapy/chemotherapy, lung was punctured leading to an infection. Biopsy results were late, hence no promised immune therapy was provided just a general, non-specific chemotherapy, which weakened the patient together with hospital-induced punctured lung and infection to the point of not being able to walk and normally function. No help at all, just prolonging of suffering. To top it off, transportation to pick her up and deliver home was not allowed to approach hospital premises and a lying patient on a rolling bed had to be transported for 10 minutes outside in the cold. Avoid if possible

I had this year three operations in Krefeld hospital.Two of them was not planned one of them was planned.Everything goes smootly.Personal are very friendly doctors also will try to explain everything till the end.Food quality also not that bad like hospital food.My plate was empty always.I had only one small minus the pillow for your head its like a carpet to clean your shoes so tin and not comfy at all 😀 Even this hospital is one hour where i live but anyway i would always choose this hospital and recommendate to others