Trigeminal neuralgia treatment in 1 Neurosurgery and Oncology clinic in Utrecht

Apart from the confusing way the floors are numbered, this hospital is the best there is in the Netherlands.

I went whining in pain and they seemed annoyed by that then told me I had to had an appointment to have an emergency and gave a phone number then proceeded to talk to each other in Dutch and stopped recognizing my presence, worst hospital EVER

I’m an international student and I didn’t know how the health care here in the Netherlands works. I have a lump in my throat that makes me feel I can’t breathe. Since in my country (Italy) you can always get assistance I went to the emergency department because I was worried about my thyroid problem and I couldn’t wait until may 30th for the GP. I explained my problem and two nurses were really frustrated and rude, one of them laughed at me by saying “oh you can walk and speak, is it an emergency for you?”, another one: “are you an international student? I knew it!!! you international students always come here for EVERYTHING”. I know I was supposed to do a quick Google before going but I was really worried and they could have said those things in a different way. I give 5 stars to the third nurse that explained to me in a really polite way what to do.

Went to the emergency and had to wait 4 hours! I was in the most pain of my life and instead of giving me priority, they simply didn’t care. After the absurd wait I was given TWO pills which one of them I vomited after. Worst experience ever!

A fractured my feet 2 days ago. I thought it was my ankle on the side, That’s what I told them, they checked it and it was good. Then, they also decided to check my feet as well just to make sure that everything was good. It wasn’t. I went without appointment and obviously I spent many hours there. They are busy working hard. You have to be patient, but is easy when you have such a lovely, friendly and caring staff. Thank you very much guys !!

After 2 hour wait after check in (no other patient in the er) we realized they had completely forgot about us. terrible intestinal pain, swelling, for days. My wife was seen by a med student, asked a few questions, came back and sent us home with exact same treatment she had been taking, telling us to come back after a few days if it didn't improve. It's been 4 days, we are at the ER in Brussels, it's worse, none of their recommendations worked. We just received the bill: 450 euros for a 10 min conversation with a couple incompetent med students. Shameful.

If I could give zero star I would. This is for the emergency service. I woke up this morning with pain in my right hip joint that gradually got worse to the point where I could not sit, bend over, or walk. I could only use the toilet standing up, and could not make any movement from that hip joint and leg at all. My whole leg would feel numb when attempting to walk. Around 10 pm the pain got so bad, I almost called the ambulance. I have been a nurse for 9 years in the hospital setting, I know something is very wrong. I took some pain medications and laid down for 4 hours to have the pain decrease enough to go to the hospital. Thankfully this hospital is across the street for me, so I thought I would use the little strength I had to walk over and be taken care of. The lady at the desk looked at me, checked me in, then called me back up to tell me the doctor will not see me because it is not an emergency. And gave me a list of doctors offices that I could go to. I was not given the decency to be seen or assessed by a doctor, or even a nurse. My hip literally feels like I have dislocated it. What is the sense of going to a doctor’s office when they don’t have xray or any imaging machines? This hospital/ and it’s staff should be ashamed of itself. I would not recommend anyone going here. You will not be taken seriously. I work at Erasmus MC, it is further away, but I will try my luck there in the morning. PS: I just moved to Netherlands a week and a half ago, and started work a week ago. My insurance has not yet been activated but I explained that I could pay out of pocket and had no issues doing so. I would like not to think this could have been a reason I was turned away. But my interaction with the receptionist and the questions she placed emphasis on has left me wondering.

I personally had a good experience. They treated me accurately. Thanks

Excellent hospital, professional and very nice staff.

very helpful doctors at Rhumetology department. Dr.M.Vis responded me and my family doctor's inquiry even though he didn't have to.

Excellent care! My wife felt like home. The rooms are pretty awesome and spacious. Posting some views from the room's windows.

Nice roof terraces with plants. Florida with no bowling halls, activities lacking. But acceptable for a hospital.

MESSAGE FROM AN ANGRY MOM. WHAT A SHAME ! TO BE RECEIVED IN THE EMERGENCY, YOU MUST HAVE AN APPOINTMENT. FOR ACUTE KNEE PAIN, WHICH MAKES WALKING VERY DIFFICULT, YOU DISMISS THE PATIENT BECAUSE HE DID NOT TAKE IBUPROFEN! NO CONSULTATION, REQUEST TO SEND A PHOTO OF THE KNEE TO CONTACT 1 HOUR LATER, FOR A DIAGNOSTIC. IT’S A JOKE !!!! AND TO LEARN THAT YOU REFUSED A PATIENT WITH AN EAR INFECTION AND THAT HE MAY HAVE TO LOSE TYMPAN (WHAT HIS DOCTOR TOLD HIM THE FOLLOWING DAY) AND THAT ANOTHER PATIENT WAS REFUSED DESPITE AN OPENING WOUND ON HIS HEAD. IF THE PATIENT WERE MIGRANTS, THEY WOULD HAVE BEEN WELCOME WITH WIDE OPEN ARMS.

Had terrible pain that went from my jaw through my ear and to my head for a few days. I decided to wait until to see if it would go away, but it didn’t. Since it was a Sunday and the pain was interfering with my day to day life, I decided to call to get some advice. I was treated really well on the phone and was told to come in later that day. Once I met the doctor, it was a different story. No interest in helping me at all, told me it’s a pity I’m in pain and haven’t been able to sleep but it’s not her problem, this isn’t an emergency. Turns out I had two infected wisdom teeth. Be wary of their advice… I was lucky my GP told me to run to the dentist. 3 surgeries later and I’m in no more pain.

Lack of experienced professionals. Appointments with a year delay. Wrong assessments and rude stuff. It’s better to go to Belgium or Germany for better treatment. They don’t take their patients serious at all

When all other orthodontists in Amsterdam don't repair metal braces falling off teeth outside their clinic, Lassus gladly booked an appointment the same day evening. Perfect service

Bad customer care - lack of empathy and rudeness towards a new possible patient I couldn’t get an appointment for an emergency simply because it was a temporary crown from another dentist. I was told that anything initiated by another dentist is not something they want to interfere with. They would not even listen to the details - they just redirected me to another practice (Dental 365). I also wanted other new dental services from Lassus Keizersgracht but they wouldn’t even listen. If you absolutely want to be their patient, I assume the best way is to book an intake without providing too many details upfront. After you have registered this way, they might want to accept you as their patient.

Had to repost this review because for some reason, I cannot see it from their reviews anymore. Ok so, I saw this super fancy and credible looking clinic while I was walking towards home so I decided to register and move my dental services here. It was amidst the lockdown when I made an appointment and was really a challenge to make one. I booked 2 services - cleaning and filling. When I arrived, I was expecting to get the services I booked which is pretty normal however, my expectations turned into a nightmare. First, the dentist did only the upper part of my teeth. To be honest, I felt that she was trying to prolong the process so she could in the end tell me that she can only clean the upper part, but who does this kind of service? Number 1: We are in the period where booking an appointment is so difficult and Number 2: I have to go out with only the upper part of my teeth cleaned? Unbelievable. Second was the most traumatizing experience. Instead of getting fillings, the 2 dentists consumed my whole time just by taking pictures of my teeth, gums and even a portrait shot of me using atleast 3 different types of camera (By the way, I found out from a Dutch friend that this is a trick to get you charged big time but little did I know that you can always say no to this. Usually they will not ask and, you’ll think that this will just take 5mins but not, so be careful.) Had to book another appointment for the rest of the services (which of course will be in 2-3months). After the “photoshoot scam”, they were advising me to me to do certain services they offer which will then cost me almost 3000 euros. In the end, I walked away feeling so shocked about the whole experience with just my upper teeth cleaned. Wait, and there’s more… they are charging me an extra cost for the consulting time which I did not ask in the very beginning. How is this normal?"

DISORGANIZED. I made an appointment with Dental Hagens for a dental cleaning, knowing that my insurance covered 100% of this dental cleaning. During the consultation, the dentist decided to do an X-ray. The consultation ended and no one told me that I should pay an amount for the X-ray examination. Months later, I received a letter with a legal charge. So I questioned the Clinic to understand why they never sent me a letter before or even an email… The Clinic acknowledged that it never sent letters, however, that the outsourced company would have sent me two emails with confirmation of reading, claiming that I read the emails. I asked them to send me these read receipts as I'm pretty sure I haven't read them and they obviously don't have this confirmation. And now I have to pay 6 times more than the original amount.

Best doctor and the best team who are always ready to give you an appointment and always on time(no waiting and no delays). Very rare to find such perfect dentist and clinic in Netherlands.

Super team and availabilities. Recommend