Ankle revision in 3 Orthopedic surgery clinics in Moscow

Radiation Scan and Analysis of Same. Was Superb. Dr Amir and staff incomparable.Assistant gave scrip for sleeping.

My story is for expats and foreigners in Moscow. Yesterday night my wife had a feeling of intense burning in her chest. She just recovered from covid (having made negative test that day). So, I took her to EMC to be faster than a state ambulance. We were at their premises at ca. 22:15. The place was not busy at this late hour. We explained our situation that we fear of heart attack or stroke. A receptionist first invited us to take a sit and wait for in-house emergency doctor. But then he realised that less than 14 days gone since first positive test. He told us urgently to leave the premises, saying that they can not help us in any way. He did not bother even to offer calling state ambulance. So, EMC pushed its patient, who might have had a life threatening condition, onto a street at midnight without any help. Beware, you should always have a plan B (and C) who you call in Moscow in such situations since evidently EMC can fail big time. Luckily for us we had other options, an ambulance from a competing private clinic arrived within 30 minutes and they helped my wife, so her life is not in danger anymore.

NOT RECOMMENDED. Visited the clinic for an emergency situation treatment. At the entrance a lady stops me asking are you aware of the fees. Minimum would be 165 euro then she says even for emergency cases we have to first fill up all the forms and formats, scan passports, take all data then we will listen to your problems. Upset about the service level given the prices. Big turn down. Also to add. I had been there after not finding a traumatolog doctor in their Arlovskaya clinic where the receptionist did same price detailing, holding me in pain at the gate and then says doctor needs time to be called even if emergency. Finally after suffering in both the EMC outlets I had to go to another local clinic. On the way in pain right now.

My son was treated here for a fractured arm. Dr Burstev did an incredible job both with the surgery and immaculately neat stitches, as with the care and attention given during follow-up appointments. Nurses and other staff also showed great attention and we really couldn't ask for more. Grateful.

Good specialists but expensive. Billed in EUR

Expensive company than a hosptial

I am a customer of the EMC for about 15 years. During the last 5 years the attitude of the hospital has changed. Before it was clearly the best place to get medical attention, especially when you are a foreigner and don't speak too much Russian. But now the game changed. Not only are they very high price and I most of the time I have the feeling that I am recommended additional check which are not needed. Now they also don't trust their customers any more. As a Foreigner, with a record in their database for 15 years, you have to prepay your treatment. I have always paid by bills with them before leaving the building on every visit, so I have not given any reason for this. And then the payment doesn't work well. The payment terminals are difficult to use / not working and the alternative is to go to the ground floor and pay at the cash register. For this money I expected perfect service. Don't get me wrong, I think the doctors are good. But the management I don't like.

Is it even legal to charge as much for health care? Seems like the regulator isn't aware of the price list of this hospital. Other than that having insurance isn't a guarantee that you'll get services in this hospital because there is lack of real time communication between the service provider and the insurance company, so you still have to guarantee payment with your bank card. If the two do not communicate in an hour, money is deducted from your card. Then back to square one...running after the insurance for compensation! Just a terrible experience to say the least.

Even after more than 25 years as a loyal customer, I was made to feel like a potential criminal who is lying about your insurance coverage. In the middle of a series of consultations and tests, I was forced to stand at the reception desk and have a lengthy discussion with the receptionist and the insurers before I could get the correct invoice with only 20 percent co-payment. This clinic is fine if you don’t mind being publicly humiliated and pay everything up front.

I am very grateful to S.P. Markin for the spinal surgery. This is a surgeon from God! God bless him!

Many thanks to traumatologist-orthopedist V.V. Romanenko. for your attentiveness and qualified assistance to my son Kirill, God bless you

This is the fourth time in this institution, two hip replacements, two repeat hip joints, each time it gets worse and worse, initially cups of the wrong size were placed, when asked why they were asked, there was no other answer at that time, the result dislocations of the left joint began, they underwent re-endoprosthetics in 2019, the right leg turned out to be 2 cm shorter, which caused the ankle to fly, in 2022 dislocations of the right joint began, I was admitted to the clinic on August 30, I just lay in bed for four days, they took a blood test, did an x-ray, That’s it. The attending physician came once and asked what and where it hurt, where the dislocations were going, that’s all. No one really reads the stories, right before the operation they asked which joint should be operated on, right or left, if he hadn’t said that it was right, they would have operated on the left one, since the dislocation of the left joint is indicated everywhere, even in the discharge the left joint appears everywhere, in the department no one bothers to read the medical history, the prescription list contains contraindications for injecting NSAIDs, which I cannot take until the allergy begins and I asked the question what they are pricking, the lack of professionalism of the treatment nurses is off the charts, they punctured all the veins and were unable to place a catheter; a nurse from the intensive care unit placed a subclavian catheter without anesthesia, because... I’m allergic to lidocaine, the second nurse on duty didn’t come on time to the call, the IV ran out, the result was that the catheter was clogged, they couldn’t flush it out, they removed it, they tried to put the catheter in the arm, they punctured all the veins again, they couldn’t put it in, the nurse from the intensive care unit put it in again, for that I thanked her very much, I told her to warn the nurse on duty when she was administering the medicine so that she would press on the vein because the whole boat didn’t go in because of adhesions in the vein, when I tried to show what needed to be done, she threw my hand away and started yelling that she knew better what to do, she started tugging at the catheter, naturally she pulled it out of the vein, and refused to put another one in for me, she screamed rudely that she knew better what to do, he sent her away and told her not to come close to me anymore, my brother came, tried to put an intravenous drip, again nothing worked, the nurse from the intensive care unit did it again, my hands were punctured into rubbish, blue, more than 30 punctures, they react disgustingly to calls, as if you can’t go out into the corridor, the sisters and nannies sit in their little room, either drinking tea or gossiping in the corridor, in general, I was left with a disgusting impression of the work of the LLP2 staff, management conduct a staff certification, many of the staff do not correspond to the position, what they do. There are no complaints about the surgeons, anesthesiologists, operating room nurses, everything was done clearly, conscientiously, for which many thanks, special thanks to the intensive care unit for their care. Case history170188.

Excellent clinic, I come from another city, I have been treating for 3 years. Recently I was forced to go to another clinic, it was just terrible. I am very glad that I returned to my doctor again. The work is truly professional, there have never been any problems with the quality of work. Very friendly staff, all of them. We treated caries, worked on root canals on more than one tooth, no complaints I have never heard any bad reviews about the blade from anyone. Resto is the place to go if you want quality, attention to detail and safety. I recommend it for those who are afraid of dentists, they are completely different there. The only significant drawback is the sooooo high prices. But if you consider that the materials are of a high level and the quality of work is excellent, then the price-quality ratio is really fair, I really like it there. All my life I have had problems with fear of dentists, but the treatment there is very caring and there are no additional unpleasant sensations. I'm really glad I found a good clinic

I turned to this clinic after removing a complex tooth in budget dentistry, sat on painkillers for several days. Absolutely everything is good in this clinic and the attitude and prices (I counted on a large amount) and professionalism. Many thanks to Ilyina Maria Mikhailovna and nurse Christina (I apologize if I made a mistake with the name). And of course thanks to the friendly girls at the reception.

Excellent clinic! Indeed a team, a team of leading specialists in the field of dentistry! I have been a client of the clinic for more than 10 years, literally from the first visit I was impressed by the service. Everything is at a very high level. You feel like a person. Great staff and all the support staff. Sincere gratitude and low bow to Sergei Leonidovich Litvinov, Alexei Alekseevich Izotov, Elena Aleksandrovna Nedorezova, and of course, Aleksey Petrovich Reshetnikov for such a wonderful organization! We see the whole family in the clinic. Yes, for me this is also not a cheap pleasure, but it's worth it, if it weren't for ResTo, then by my 50 I would already be chewing with dentures, with such a speed of preparation of my teeth by other specialists. I come to the clinic from Glazov, and I really recommend this clinic. All the best and prosperity to ResTo!

Our family has been with Dental Fantasy for over 10 years. 11/10/23 a team of professionals led by doctors Meretikova A.A. and Topchiy V.S. I spent more than 3 hours saving the teeth of our one and a half year old youngest son while he was sleeping. Everything went surprisingly easily and calmly. We were once again convinced that our choice was correct. Excellent specialists who sincerely love their work, small and large patients, very kind and attentive people. Maximum tact, delicacy, unobtrusive care. Dental Fantasy is calm and cozy for both the baby and the parents.

Very professional, many competent doctors, convenient service for both children and adults. Excellent work of managers and all other staff, ensuring cleanliness and comfort. I return myself and with children many times and confidently recommend it to my friends and acquaintances. However! As in any other place where your body and health are concerned, choose a doctor who is comfortable for you personally, so that there is no unnecessary stress, but only trust

The child looks forward to each visit like a trip to his favorite cafe. In addition to the animators, play area and gifts that attract her, there are wonderful and attentive specialists who help keep children’s teeth completely healthy without unnecessary interventions. The main thing is to follow all the recommendations) I’m happy that now going to the dentist is a small holiday)

We are seeing the child at the Skydent clinic with Ekaterina Dmitrievna Burnistova✨ I really like everything: the attitude and approach to the child, the doctor’s fast and high-quality work in a playful way with fairy tales and jokes, they also give a gift as a bonus👍👍👍 The child walks with pleasure, without tears and hysterical)))

We came in with an emergency, the child’s gums were swollen, he had a high temperature, they just asked to at least take a look, give a consultation, they were refused, they said all the doctors were busy. I understand, but this is an emergency and it would be possible to spare 2 minutes to provide emergency assistance..

For a long time I was looking for a place where teeth are removed under general anesthesia, and I didn’t regret at all that I chose Skydent. You won’t find a better clinic🔥, the staff are all friendly, sincerely smiling, they will tell you everything clearly and intelligibly, they will show you🤗 Evgeniy Vladimirovich will put you to sleep before you even have time to blink your eyes😁 Nikita Evgenievich in the meantime, he will do his job professionally. Thank you ❤️ very much.