1 clinic in Lausanne

This place is a nightmare. I always come here complaining because you always stay here at least 4 ou 5 hours to get a simple antibiotic for flu. It's ridiculous the disorganization. It's not clear where the waiting room is, not clear what is the next step, you see a lot of people passing by and not doing anything. It's a disaster. Only come here in case of serious problem. It's very bad here.

Absolutely horrible. Waiting time is not only unclear and not communicated, but is also Very. Very. Very. Long. If I have to ask 3 people what my estimated waiting time is after THREE hours of waiting and still not getting a clear answer yeah you have a problem. To management check your working staff to patient ratio & double check time it takes to complete a task efficiently because from my second ER experience here and from the majority of comments below there is clearly a problem and it has not been addressed nor resolved. Do better.

By far my worst patient experience in Switzerland. The emergency doctors want to get rid of patients to save cost, the nurses want to get rid of patients to save beds/cost and some also are not even trained nurses - they have no idea of taking care of a human beings but you depend on them. The people who drive you around are rude and insensitive to patients (no one controls them between distinations - and physiotherapy is basically someone giving you a piece of badly printed instruction paper and asks you to have fun exercising. Poor coordination throughout. A true disaster and the experience feels like in a under developed country! Efficiency and empathy urgently needed!

So I went for an emergency check up to the dermatology department at 17.40 on 30.06.23. The girl at the reception said she has to see if the emergency doctor is there. Then she went to her office, I heard them talking and afterwards she told me the doctor is not here and that they will call me on the next day. I hope I am wrong, but why do you hire an “emergency doctor” who refuses to check up a patient even though there were no people waiting?

Better safe than sorry, i.e. AVOID. They are very good when they listen to you. The problem - they dont listen. Experienced massive pains, perm damage to health. All could have been avoided if only the doctors would CARE.

I had a surgery here since my arm was broken at ice skating ring on Silvester. In spite of very long time awaiting of surgery while other patients in worse conditions that me were delivered by helicopters and the doctors were overloaded to take mi right away, I put my 5 star review. The surgery went well, the doctors were very attentive and all speak good English. The nurses were very kind and take a good care about me. The food was light and delicious. I even stay alone in a room all that time being in hospital and felt myself very comfortable. The only thing is a long waiting time that was hard to me to stay calm and patient, therefore I will not recommend to go here in case of small accidents and perhaps to consider other hospitals with Notfall services.

terrible disrespectful hospital and even Horror I believe that hospitals from 3000BC years were better than this Trash , I hope I will never go there.....

One of the worst hospitals I've ever been to. I've suffered for years from a chronic disease and had to stay there twice for around a week for a battery of test. Both times no thought whatsoever was given to the intense pain I was suffering from at all time, and the experience was utterly miserable. From therapist that barely see me for ten minutes before saying I'm exaggerating to nurses inflicting additional pain upon me from lack of experience in doing tests, my stay there was so disastrout that to this day I dread going to any other hospital or doctors. Even when my visit was finished, the pain of dealing with them did not stop. They lost my test results for A YEAR which significantly delayed any other help I could have gotten, they take no responsability for the pain they have caused me, and to this day calling them for the simplest of information results in them hanging up on me or bouncing me around their services for fifteen minutes before telling me they don't know. An utter shame on any other person practicing medicine, and a nightmare-inducing period from which I still suffer from.

I’m a patient for over a year,recently i had a surgery and a small procedure all within a few days in between,i can only say that i was treated with such respect and compassion,they were all absolutely professional,that treatment you get there should be in every hospital. From the moment i checked in to the hospital and left i can only say thank you to all the nurses,anesthesiologists(you guys are awesome) and of course my doctor who performed the surgery in Bauchzentrum!!! Thank you!!

Apparently the accounting is not allowed to send the husband/children of the customer a copy of the invoice. Of course the patient is dead. Remember my friend your chance is 40% of getting a diagnosis of cancer, and ask your "experts" about their track record...

Cannot be more greatful for the professionalism and human approach of doctors & sage femmes ! Very glad I spent my first birth there were all challenges were quickly tackled! Thank you HUG!

I have been to many emergencies all over the world but I have not seen worse than this hospital! I’m not joking at all. We came in at 9:45 pm or around that and there were 4 behind us OK; we saw the doctor at 4:15 am!!! Just imagine that ! It was just a horrible experience and you might just die from waiting over there. DO NOT GO TO THIS EMERGENCY AT ALL.

I would like to (rather belatedly) express my deep gratitude and commend Prof. Dr Schlumpf for both the treatment that he gave me as well as the excellent pre- and post care including consultations. While I was probably one of Dr Schlumpfs less “urgent” patients, he always took the time to explain the current status of my infection and the next steps in the treatment including operation. The operation was successful and the recovery period went exactly as expected so a big thanks to him. Please pass this on to Dr Schlumpf.

I had operation to my thyroid. And it was very calm and smooth rehab after. No stress really. Stuff were very polite and always gave me attentions. I didn’t expect that food will be so good 😂 only positive memory after operation.

Terrible experience. Worst medical care I ever had: bad communication with the doctors, clueless and confused nurses, no one took responsibility for anything, no clear information, rude employees with zero empathy. All of these after a surgical brain intervention!

The clinic itself is good, but we were treated very badly by the neurologist during the consultation. The doctor came late, was on the phone several times, they spoke of risks, the statement was made that the patient is not a car and I am not a mechanic, during a discussion the door was shown and sent away. Nothing was done about the complaint by email either, which is a pity 👎🏻

If you have an emergency situation, you really get looked after very well here. Excellent team at all levels, from ambulance crew onwards.

Welcoming and friendly staff, clean, modern interior. Excellent care-takers/nurses, doctors and specialists. This all creates a feeling of being in good hands :)

Tip Top !

Amazing hospital - had my first big operation and prolonged hospital stay there and every single member of the staff was wonderful, especially the nurses. I very much appreciate their kindness and care during this stressful time! From the ER, to the MRI and orthopedic team to the operating table - every single person involved was highly competent, professional and empathetic. A big thank-you to all. I have to complain about the food, which was truly awful. Everything tasted of salt and wasn’t good at all. The kitchen was not flexible and I could not order from the menu unless I did so the day or many hours before. Good and healthy food is an important part of recovery and for a private Swiss hospital, what I was served was unacceptable. I am still giving the hospital 5 stars, because the medical care is exceptional and that is the most important thing when facing a health obstacle.

I had a head injury some time ago and went to Lindenhofspital in Bern. Extremely well treated by the staff. Hospital is very well equipped and organized. Special thanks to Dr. Nina Mäder.