1 clinic in Bushey

My wife has had a shocking experience. She had surgery moved over 4 times, paying for services she never received and when complained was only offered partial payment as a ‘goodwill gesture’, yet over a month later, Spire continue to earn interest and withhold the funds. Their response after agreeing to partial payment is to ‘seek legal advice’. They do not value their patients at all and continue to ignore emails. Disgraceful service.

My dad had his total knee replacement on Saturday 21st October at Spire Bushey and I have many good things to say and some special thanks to certain people working there who made the experience a positive one. My dad was diagnosed with arthritis over 15 years ago and told he needs a knee replacement in his 50s, but he held out mainly due to fear and decided he would rather walk being reliant on just one leg then get the other replaced. Fast forward to present day where my dad is now 69 years old we then met Dr Paddy Subramanian - he was very positive, informative and honest and my dad felt very reassured and confident in him, as did I - I wanted by dad to be treated well and also believed Dr Paddy would take care of him and we decided to go ahead. Dr Paddy in fact saw us twice as my dad started getting nervous and needed some additional reassurance and Dr Paddy certainly gave us that second time round also. He was very generous with his time The day of surgery came and we arrived at Spire reception and were escorted by Gary Mullins who was a very friendly and kind gentleman and gave my very nervous dad reassurance. It was a comforting start to what was a very nervous day and the service Gary provided was much needed as he was the first person to start our day. This kindness and comfort continued and didn’t stop with Gary- the nurses Herald and Jessica who worked in the Lea Ward on Saturday 21 October 2023 made the whole time spent in room 35 so comforting. They were very very kind, professional, personable, reassuring and took such FANTASTIC care of my dad. Two of the best nurses we have ever come across. Every patient / hospital needs a Gary, Jessica and Herald - 3 people I imagine any patient would instantly feel better by To anyone nervous about knee replacement - don’t be if you’re getting it done by Dr Paddy. My dad was terrified of getting this knee replacement for years and as was I for him! We had all sorts of nightmares including of him waking up mid surgery and seeing/ hearing / feeling the procedure. I unfortunately can’t remember the anaesthetists name but he did a fantastic job at providing the perfect amount of sedation. Its very early days for him as it’s only 2 days after surgery and there’s a long rough road to recovery and lots of work to do day in day out but far more positive now. The knee replacement surgery itself is rough when you think about what they are actually doing - but the reality was that although that might be true, it turned out to be the best and most comfortable surgery experience my dad has ever had. He woke up from surgery in a pretty good state and far better then any of his previous surgeries My dad was in room 35 which was a lovely room. Very comfortable, nice room with a nice bathroom. The hospital itself was extremely clean and nice also. The food was great and whoever prepared the omelette and crème brûlée did a great job as my dad really enjoyed it Also additionally, the Spire Diagnostic centre is where my dad had to go before surgery during the lead up for his checks. This place also gave my dad reassure and confidence for the surgery because the diagnostic centre is extremely impressive - very state of the art and the staff also great. Unfortunately I don’t know the names of the staff that did his tests during his first pre op assessment there but they did a great job Earl was the final person we saw during our stay there, he was super kind and friendly and his kindness left its mark I am a very grateful daughter. We were so nervous before but now so thankful to all those mentioned in this review Thank you Dr Paddy & the team that were all there in theatre with him for your expert work, thank you Herald, Jessica, Garry, Earl, Kwasi , the physio team and Spire Hospital Thank you all very much! Please pass on my thanks to all those mentioned in this review

Unfortunately in June 2021 Spire Bushey Hospital almost killed me. I had an operation there with an over night stay and there was a complication after surgery that was completely missed by the nurses and doctors during my over night stay despite me showing clear symptoms from the moment I came out of surgery. I was rushed to an NHS A&E 1 day later after being discharged from Bushey Hospital with in severe septic shock needed an emergency operation and almost died this followed a very agonising 3 week stay in an NHS hospital. Then Spire did their own internal investigation and got that wrong. Firstly they sent me the wrong patients details so I actually had someone else’s information of another person who had complained. Then they stated that a complication was ruled out when it wasn’t and stated all my observations were normal which they weren’t. They said I was sipping fluids fine but never measured that I was given a black opaque jug of water which was changed far too regularly by the domestic staff so it definitely wasn’t measured. I raised a formal complaint with them which they have taken months and months and months to reply to and still have not responded despite me trying to chase the complaint. My surgeon at Bushey has been very helpful and told me he was very surprised that they did not even speak to him or approach him during their internal investigation so even he has found it shocking. You’re staff nearly killed me, they shared the opinions using confirmation bias to explain away clear symptoms of Spesis and there was not a NEWS score in sight. One nurse didn’t even know how to take a tympanic temperature (from the ear). The education of their staff post surgery is something they failed on their CQC report in January 2021 and it clearly put patients like me at serious risk. Please, please, please do you research when choosing a hospital for your operation because it’s so important to find a place with competent staff to look after you or your loved ones. Your life is at stake. EDIT: 03/10/23. I have responded to their message and emailed the address they have given. I have had no response.

I’ve had a fear of the dentist from a young age but when I met Dr Krishen Shah he completely put my mind at rest and spoke to me in detail about what he thought I should do to correct my smile. He’s a genuine lovely person who puts so much time and effort into his work. I am over the moon with the finished result. I also want to give the up most appreciation for the nurse who worked along side him. I can’t recommend Dr Shah and his team enough.

Dr Kristen Shah is a perfectionist at his work and I’m so grateful for the time he took with my case, which was rather complicated. He removed some bonding I’d had done by another dentist and redid it, and it looks so much better. Thank you Dr Shah! I feel much more confident with my smile now. I’d recommend him if you’re looking for a skilled, kind and understanding dentist

Sarah Bux and her assistant (did not catch her name I’m afraid!) are absolutely wonderful! So welcoming and comforting during the not so nice bits of dental cleaning. They were both so kind today and I was able to ask questions about treatments without feeling rushed or anything. 10/10 experience truly! And I don’t usually review anything😂

Dr Krishen Shah is one of the best dentist! The clinic is super clean and all staff are very friendly, Dr Krishen was very professional and put me at ease, thoroughly explained what he was going to do and the reason for doing the treatment. He consistently checked in with me to see how I was feeling during the treatment and made sure everything was perfect. His eye for detail is incredible and the speed he works at is amazing! Thank you and the entire clinc!!

I have had such a good experience from the clinic and everyone involved. Dr Abeer Shehadeh has done a great job on my teeth (removal of mercury fillings; other stuff) and was also really good at discussing with me what she intended to do. Also the nurses and receptionist looked after me excellently. Thanks to you all.

I recently had my wisdom tooth removed by Dr. Jitesh Patel, and I just had to share my experience. Dr. Patel displayed the utmost professionalism and expertise. He immediately put me at ease, explaining the procedure in detail and ensuring that I understood every step of the process. Throughout the procedure, he continually checked in with me, making sure I was comfortable and addressing any concerns or questions I had. I highly recommend him for any dental or oral surgery needs.

I’ve recently had treatment at Viva Dental with Dr Parminder, and I couldn’t recommend them enough. Very clean, warm welcoming practice . I’m a dental Nurse myself so I’m very particular with my teeth. I done a lot of research before I fount Viva as to who I’d like to do my composite bonding as I wanted a very natural look .I came across their Instagram page and went for a consultation which he mocked up on my teeth how they could look after treatment and I was very happy. I’m even happier with the final results and will be recommending to friends and family 100%!! Thankyou Viva team, looking forward to my 6month check :-)

Rose, the dental hygienist is always friendly, careful and knowledgeable when cleaning my teeth. Jessica, Rose's dental assistant was lovely and approachable. Parminder, my dentist is fabulous as well. I would have no hesitation in recommending them all. Thank you so much, Nicola

After several traumatic visits at many dentists, along came Viva Dental…thank you! Rose, the hygienist, was patient, kind and knowledgable. She cleaned and inspected my teeth gently but thoroughly; she reassured me and eased any anxieties. The staff were friendly, professional and well mannered. The atmosphere felt relaxed and plush. A return visit for sure…Thank you!

I was referred here after breaking an unrepairable front tooth and root and am so pleased I was! Dr. Alex and Dr. Raph and the team did an amazing job… firstly building a temporary ‘implant’ and crown as an emergency to get me to a wedding in Barbados with a smile and then to complete the work with a fantastic implant and crown that matches my other teeth perfectly. Easily the best dentist practice I have ever had to attend. ‘State of the art’ equipment coupled with their skill help create fantastic work. I thoroughly recommend these guys their work is fabulous. Thank you again Alex and Raph… I promise to look after your excellent hard work!

My dentist was Monica. Very knowledgeable of dentistry and dental health promotion. She worked as a team with the dental nurse. The procedure started promptly which is good. Monica was able to explain the procedures before commencing and so I was well informed of what was ahead. Thank you for a job well done. Affordable too. I'm certainly coming back.

The BEST dentist ever. From the moment you walk in to the service, 5 stars are not enough. I decided to embrace the Invisalign process and the whole journey has just been great. Dr. Rose and the team are looking after me so well that I even enjoyed going to dentist now! Couldn’t be happier for choosing RiT Dental Care. New smile, incoming… THANK YOU! Highly recommend ☺️

I always have a positive experience visiting Lion Dental, Chaitra is warm & friendly & puts me at ease, the hygienist is lovely too. Overall very professional with a warm touch!

Such a great practice. All staff are really welcoming and friendly. Wide range of treatments available and you are made to feel comfortable and that you are in safe hands at each visit.

I couldn't recommend lion dental enough! Francesca, Chloe and the team have been absolutely amazing! When I first started my Invisalign journey I had no confidence, wouldn't smile in photos, covered my teeth as much as I could. I wanted my teeth straightened ready for my wedding and what a change! Nearly 4 weeks until I get married and Lion Dental have changed not just my smile, but me as a person. I can't thank you all enough ❤️

I had and continue to receive a wonderful service. The surgeon Paul T explained the results, the next steps. His PA is prompt in responding to questions. The surgeon, PA and nursing staff are flexible, put me at ease. Never felt rushed. The facilities are what you would expect from an independent health provider. I cannot find fault with the staff as you walk off the street and the facilities.

Excellent hospital with great teamwork and service. I had knee arthroscopic meniscectomy surgery to fix my torn meniscus. Superb surgeon and anaesthetist. The hospital staff was excellent; they were friendly, helpful, and constantly available when needed. The food they served was excellent. A big thank you to Mr. Marston and his team, the anaesthetist, nurses, physiotherapist, and everyone that supported me during my stay. Thank you very much for looking after me! God Bless.

Lovely reception staff, lovely nurses and wonderfully professional consultant. Had to wait many hours for surgery without food or water but that sometimes cannot be helped, as surgery times vary so much patient to patient. Very clean with a nice waiting area too for relatives. Would recommend this hospital.