from Angus Murchie
January 26, 2023
Excellent care - I’ve had 10 operations at the Saxon Clinic in about 23 years. The only problem is the car parking - despite being expanded once in those 23 years it is still too small, forcing some people to park on double yellow lines on the adjacent road. I now tend to aim to be 15 minutes early so I have time to wait for a space to become available when necessary.
from Ana Oliveira
January 03, 2023
Great clinic, specialists are efficient and care is good. The clinic is very clean and well maintained. Receptionists are helpful and efficient.
The only issue I had was with their accounts department. Who instead of liaising with my insurance provider directly (phoning or emailing them) to clarify any information, was instead only harassing me, which delayed my care, and although I could not do anything about this.
After several phone calls and emails with my insurance and their accounts team, and having asked the accounts team to contact my insurance directly following the advise from my insurance company, I finally noticed that the accounts team had an extra zero on my membership number.
This was weeks after having resent my insurance information to the accounts team and having asked them to double check it.
I had my care delayed because of this, which could have simply be resolved in minutes should they actually contact my insurance provider directly, or double check the information I provided and asked to double check, instead of harassing clients and delaying care needlessly.
from Alice K
November 10, 2022
Went to visit the Saxon clinic for on going issue medical condition, extremely busy like the NHS no place to sit in reception, misspelt my name on the records, unable to complete bloods on the same day, apparently the nurses are under pressure and was given an appointment a week later which I can’t make also unable to arrange MRI scan appointment on the day, so more visits and phone calls to arrange them and take time off work. Long waiting list. Was expecting abit more improvement than the NHS unfortunately not.