Total knee replacement (Bilateral) in 1 Orthopedic surgery clinic in St Helens

Recently went in as a day case for a diagnostic procedure. From start to finish they made my time there almost enjoyable!!! The reception team, nurses , theatre staff and the Consultant were all brilliant. Communication was second to none and the teams we are all straightforward and uncomplicated. A credit to Fairfield Independent Hospital.

Absolutely shambles of a place can't run outpatient clinics on time .. Seems there time is more important than yours BE AWARE... It like there doing you a favour by operating clinics on a weekend ..!!! Unhelpful staff AVIOD ...

I am completely disgusted at how they view their patients. It seems as though the medical staff only show the care that comes with their job when you are employed or local to the surrounding area. If you are simply an independent carer for your autistic child then they will cast you aside, simply sending you somewhere else without even asking about your condition or symptoms. They truly know how to make you feel like a burden, as if you shouldn't have even stepped foot on the premises and I truly believe they are aware of this. I am a widowed Catholic mother of three with no support, visual issues and am single handedly guiding and aiding my autistic child through life. I come here for extrema pain in my back and they simply send me away after an uncaring talk. The medical staff and those incharge can easily solve this problem by climbing down from their ivory tower and acknowledging that we are all humans and are all entitled to the care we so rightly deserve. Absolutely foul.

My time as an inpatient at Ross Hall went smoothly & I was made to feel comfortable & felt that everything was explained clearly & staff ensured that I was never in need. However, the discharge process could be a little more streamlined, but other than that I was impressed with the service I recieved.

I can honestly say I was delighted with the whole experience. I have never had an operation before and was totally at ease from the minute I walked through the door. The staff at Ross Hall are nothing short of excellent, my consultant was amazing, the porters, reception staff, and especially the nurses, who went over and above for me, were just great. I am so grateful and would highly recommend Ross Hall time and time again.

I received day surgery here for an issue after 2 years and wish it was only sooner if I had only known about them then. For it being a hospital of course there helping all these individuals through their personal medical journeys, but as soon as I walked through the doors it carried a warm light atmosphere and every single person was polite, smiley, happy and helpful with high warm energies. Truly was an exceptionally experience and most definitely could never see a mistake being made the amount of checks and repeats and signing off ensuring no room for error on that part. The surgeon Dr Paterson was every thing you could hope for instantly brings that energy were you feel safe and grateful he’s carrying out the procedure. Well done Ross Hall Hospital!

I had a good experience with Dr Carlos for MRI scans and follow-up appointments. However, the billing team and administration is very unorganized and has caused me a huge amount of stress and suffering. I am a full yinsured patient and they have been unable to submit my invoices to correct insurers, failed to communicate with me when my insurance companies have missed something, and start chasing down payments of plus 2 years old using debt collection agencies. Beware, stay away from the Schoen Clinics as they are very unprofessional. Have never experienced anything quite like this. In April 2023, a debt collection agency contacted me saying invoice over due with Schoen Clinic. I was shocked as my insurance company should have settled this 1 year ago. Cigna subseqeuntly settled the bill quickly on my behalf once I took lead on it. To be clear, I never recieved one piece of communication from Schoen Clinic saying the bill had not been settled by my insurance company and they went straight to debt collection agency even though I have a long history with the clinic as an insured patient. In November 2023, I get contacted again by a debt collection agency. Schoen were unable to tell me in April 2023 that there was also £175 invoice and a fee of £100 that had not been paid by Axa in 2020. Clearly at this point I am losing all hope with the Schoen Clinic and am insulted that they would raise these trivial amounts via agency this long ago. I struggle to even remember what they are for, have not recieved invoices and to make matters worse you cant even contact somebody in person to talk to about it.

Absolutely terrible. Didn’t help my knee at all. Left in the waiting room for 50mins for appt. Then I apparently had £12 bill outstanding. I had a baby. Then I find out they’ve passed the £12 bill to a debt collector who has rolled it up and added a load of fees.

This review is for the administration, not the health professionals, which I will post separately. I attended for a consultation on 14th March and paid an invoice that day which I was led to believe covered everything. At the end of July I was chased for an outstanding invoice of £400 for two x-rays which was supposedly raised on 15th March. I queried it, but to no avail. And only today have I finally received the actual invoice, 5 months late! In view of my being originally misinformed and the delay in providing the invoice, a small reduction? Not a chance!

I’ve had a fear of the dentist from a young age but when I met Dr Krishen Shah he completely put my mind at rest and spoke to me in detail about what he thought I should do to correct my smile. He’s a genuine lovely person who puts so much time and effort into his work. I am over the moon with the finished result. I also want to give the up most appreciation for the nurse who worked along side him. I can’t recommend Dr Shah and his team enough.

Dr Kristen Shah is a perfectionist at his work and I’m so grateful for the time he took with my case, which was rather complicated. He removed some bonding I’d had done by another dentist and redid it, and it looks so much better. Thank you Dr Shah! I feel much more confident with my smile now. I’d recommend him if you’re looking for a skilled, kind and understanding dentist

Sarah Bux and her assistant (did not catch her name I’m afraid!) are absolutely wonderful! So welcoming and comforting during the not so nice bits of dental cleaning. They were both so kind today and I was able to ask questions about treatments without feeling rushed or anything. 10/10 experience truly! And I don’t usually review anything😂

Dr Krishen Shah is one of the best dentist! The clinic is super clean and all staff are very friendly, Dr Krishen was very professional and put me at ease, thoroughly explained what he was going to do and the reason for doing the treatment. He consistently checked in with me to see how I was feeling during the treatment and made sure everything was perfect. His eye for detail is incredible and the speed he works at is amazing! Thank you and the entire clinc!!

I have had such a good experience from the clinic and everyone involved. Dr Abeer Shehadeh has done a great job on my teeth (removal of mercury fillings; other stuff) and was also really good at discussing with me what she intended to do. Also the nurses and receptionist looked after me excellently. Thanks to you all.

I recently had my wisdom tooth removed by Dr. Jitesh Patel, and I just had to share my experience. Dr. Patel displayed the utmost professionalism and expertise. He immediately put me at ease, explaining the procedure in detail and ensuring that I understood every step of the process. Throughout the procedure, he continually checked in with me, making sure I was comfortable and addressing any concerns or questions I had. I highly recommend him for any dental or oral surgery needs.

I’ve recently had treatment at Viva Dental with Dr Parminder, and I couldn’t recommend them enough. Very clean, warm welcoming practice . I’m a dental Nurse myself so I’m very particular with my teeth. I done a lot of research before I fount Viva as to who I’d like to do my composite bonding as I wanted a very natural look .I came across their Instagram page and went for a consultation which he mocked up on my teeth how they could look after treatment and I was very happy. I’m even happier with the final results and will be recommending to friends and family 100%!! Thankyou Viva team, looking forward to my 6month check :-)

Rose, the dental hygienist is always friendly, careful and knowledgeable when cleaning my teeth. Jessica, Rose's dental assistant was lovely and approachable. Parminder, my dentist is fabulous as well. I would have no hesitation in recommending them all. Thank you so much, Nicola

After several traumatic visits at many dentists, along came Viva Dental…thank you! Rose, the hygienist, was patient, kind and knowledgable. She cleaned and inspected my teeth gently but thoroughly; she reassured me and eased any anxieties. The staff were friendly, professional and well mannered. The atmosphere felt relaxed and plush. A return visit for sure…Thank you!

I was referred here after breaking an unrepairable front tooth and root and am so pleased I was! Dr. Alex and Dr. Raph and the team did an amazing job… firstly building a temporary ‘implant’ and crown as an emergency to get me to a wedding in Barbados with a smile and then to complete the work with a fantastic implant and crown that matches my other teeth perfectly. Easily the best dentist practice I have ever had to attend. ‘State of the art’ equipment coupled with their skill help create fantastic work. I thoroughly recommend these guys their work is fabulous. Thank you again Alex and Raph… I promise to look after your excellent hard work!

My dentist was Monica. Very knowledgeable of dentistry and dental health promotion. She worked as a team with the dental nurse. The procedure started promptly which is good. Monica was able to explain the procedures before commencing and so I was well informed of what was ahead. Thank you for a job well done. Affordable too. I'm certainly coming back.

The BEST dentist ever. From the moment you walk in to the service, 5 stars are not enough. I decided to embrace the Invisalign process and the whole journey has just been great. Dr. Rose and the team are looking after me so well that I even enjoyed going to dentist now! Couldn’t be happier for choosing RiT Dental Care. New smile, incoming… THANK YOU! Highly recommend ☺️