Surgical spine procedures in 1 Spine surgery clinic in Malvern

Presented with chest/breathing problems. Directed to station to give all admin details and make payment. All very streamlined, then waited and was taken to a isolation room. They apparentley should not have sent me to waiting room as l am highly infectious. When in room lost all cell and wifi. Asked many staff none had any idea of hospital wifi codes. 6 hours later at desk again to make outstanding payment. I mentioned that maybe it was a admin role that they tell people how to access hospital wifi as this was an ideal momment. They certainly were able to take money and l signed for my insurance. The slim older woman wirh blond grey hair let me know very aggresively that it was not her job. While at the far end of the counter was a business card with wifi details..... Just appaling her lack of care. Surely patients maintaing contact with family, matters as the hospital phone also did not work in room, however she could not care less and let me know that. The rest of the staff are amazing. After tests l have Influenza A.

Currently staying over night & I’m blown away by the staff. They were all very attentive & reassured me before, after and during. Was laughing through my whole experience which has never happened before! Lovely people who do an amazing job.

If there is 0 star, I will give it to Cabrini. Back in early Jan 2023, I was referred by my GP to Cabrini to receive intravenous antibiotics due to swelling in my foot. The reception in the ED asked me to complete a form, provided my Medicare and Medibank information, and I paid $485. At that time, I inquired about any additional out-of-pocket expenses as I was covered by private insurance, and I was clearly told there would be none. I was then placed on a bed in a ward. A doctor examined my foot and, after assessing it, decided not to administer IV antibiotics and no treatment is required, but asked me to take an ultrasound test on my foot. Since there will be no treatment plus I had several meetings that day, I specifically asked whether I could return home first and had the test later if still needed. The doctor told me he would inform me of the expected waiting time; if it was lengthy, I could leave and have the tests done at my GP, but if it was short, I could have them done at the hospital. Later, he informed me that the test could be done quickly, so I proceeded with it at the hospital. It took me more than 6 hours to finish the test and wait for result. In the end I was discharged without any treatment. During the checkout process, I once again inquired at the front desk whether there were any additional out-of-pocket expenses beyond the $485 I had already paid, and I was told there were none. A few weeks later, I received the test invoice, after discussing the matter with Cabrini accounting team, I was informed that I had never actually been admitted to the hospital. Does Cabrini expect an ordinary consumer to identify the difference between an outpatient ward and an admission ward? Not to mention I was informed by your staff there will be no additional out-of-pocket expense, plus no treatment at all, totally misleading!!! Even worse, after I raised a compliant to CRM Cabrini, received feedback telling me the invoice will be put on hold until review is done. Since then, no one from Cabrini has communicated with me. Last week, I got a letter from collector chasing payment, what an arrogant and disgraceful act! Stay away from Cabrini!

The best experience ever… thank you so much level 3 birthing unit … I loved every bit of my delivery and the care was the best thank you to my obstetrician dr margie harpham … and all the nurses.

Due to h to he doctor rupturing my spleen during a routine colonoscopy I now have had to stay 2 nights & have extra tests- all at my cost! The food is appalling I haven’t seen a piece of fruit & none offered-just sweet biscuits & muffins! So much healing foods. Nursing staff have been fantastic though hence some stars. Any other business the client would not pay for doctors mistakes! A bit upset !

I had minor surgery there last week which required me to stay 3 nights. Service on arrival and admission was friendly and efficient. Post surgery, the care from Lee in Recovery and the team on Level 5 was excellent - very caring and kind. Thank you so very much to all including; Tate, Georgina, Hema, Ricky, Miguel & Sarah and two other lovely nurses whose names I can't remember. Your kindness was greatly appreciated.

NOT A REGISTERED MYOTHERAPIST !!! Which is required to call yourself a Myotherapist. Coming up from Melbourne I was looking for Myo!! They advertise that they have a Myotherapist as a practitioner… They do NOT… At best the Therapist is a remedial massage therapist.. There is a distinct difference between a Myotherapist and a remedial massage therapist. Their qualifications are completely different, three years of university or the equivalent in vocational training. Remedial is barely eight months and they only learn the superficial anatomy. This is false advertising. If you require a Myotherapist, go to the; massage and Myotherapy website,ANATA Website, Massage Association, website, or the Myotherapy Association of Australia website. Equally, false, is the fact that the information at the bottom of the Therapist page belongs to somebody else not the therapist.

I saw Bridie last year when having some issues with pregnancy related pain. She was amazing. She took the time to carefully review my symptoms and come up with an incredibly effective treatment plan. I walked away almost entirely pain free! Highly recommend her as a top physiotherapist for any pregnancy related pain.

Jemma fixed my back ! I’ve had quite bad ongoing lower back problems from my physically demanding job, lifting large weights and being on my feet all day has taken it’s toll. I was recommended to TSM by my sister who sees a masseuse there. Jemma, my massage therapist gave the most amazing service I’ve ever received! I felt comfortable, understood and heard by her. We talked through my back and posture problems and she knew exactly what parts needed to be worked on. It was painful but I was walking on air when I was out of there. At the end of my session she gave me stretches and tips to keep my posture and back strength up! I’ll be back and I’m recommending her to anyone who needs a GREAT remedial massage! Thank you TSM and Jemma! What a great experience.

I don't know where to start from,I had a fall on Oct 7 2023 and ambulance took me to ED,I was attended fast and though I was high with green whistle but I can still say all the staff who attended me was very supportive. Mind it I never been to hospital in my full life. After I came out of theatre, I moved to orthopedic ward,some ward5 ..sorry don't exactly remember, but the Nursing staff there was so helpful and supportive they really tried there best,they talk positive they listen you ,understand you and took care of your dignity and privacy,after a week I moved to.plastic OMG the Nursing staff there was like an angles sorry I can't name anyone as they all were the best including an Asian uni student.what a great level of skills and patience the staff have.thank you very much all doctors and nursing staff to fix me up and taking a great care of me.will surely visit in person to pay my gratitude and to say thanks to all once am completely recovered. Wish you all a very merry x mas and a happy new year. Regards

You've been fantastic! Your positive attitude and kindness reassured my family that I was being looked after, and throughout my stay I felt I was in good hands. I am now feeling stronger, and I am feeling much more hopeful about my recovery. Kind regards, Saba

We were ask to attend for an elective planned surgery. This is a second procedure follow on from the first. The 1st admission process was smooth with minor hiccups that we overlooked because we were happy with the surgical outcome. The second procedure we were aware that we might be the 3rd listed for surgery. We were advised to attend for pre-admission procedure at 6.30 am. We did as we were told. The nurse advised us that we might be called in at 1130hrs to get ready to be taken to theatre. We waited, waited and waited and no call for theatre or a decency of an update on the delay. We attend RMH at the surgeon request which we know is best with the expert in the field here. We attended as private patient in a public system. We don't have any problem with that arrangement either. But someone who is highly anxious with heighten anxiety and a delay such as this is entirely unacceptable. It further exacerbated with such appalling poor communication. Providing the best health care does not stop at surgical outcome alone, but how the patient and the family made to feel the entire experience will be what constitutes best health care. I don't know this is a result of poor training where empathy is out of the window or complete complacency of the public system. If one were to admit to ED, with no bed within 4 hours will be a red flag. Not until we approached the reception staff we received an update. What has been a good encounter is tarnish by such lack of attention to basic courtesy of good communication. Very disappointing today.

Thursday 8th December 9.30pm to 2.30 Janice the nurse in emergency was amazing. She was kind and caring and looked after my son who was having heart problems. Thank you so much Janice! The doctor was also lovely A kind Irish man Very helpful, answering all of our questions.

my partner was taken into the ER on tuesday afternoon and spend all night and all morning wednesday there, the nurses were amazingly dutiful and took great care of both him and me. our nurse sarah went above and beyond for us and did her best to make us comfortable and keep him in the best condition possible at the time. i'm super thankful for all the nurses.

Long waits for surgeries and wait times can take over an hour for a booked appointment. A Dr or two aren’t helpful but staff do their best with the pressure and demand they are under. I have been going to this hospital since birth. They are doing more renovations so it should more upgraded within the next few years. Apart from that staff and nurses are great. Cafes and plenty of food and coffee to grab whilst you wait.

Yesterday, I had to have an operation at RPA. It was amazing service, and the staff were wonderful. All the nurses and doctors were fantastic, and I would like to commend them on their work and thank them again very much. Great job. Thank you 😊

The hospital is hit miss like all of NSW Health. The nurses have mental health issues so depending on which nurse you get, either you will receive good care or be subjected to abuse like having your meds not given, information not provided, details not passed to your doctors (who often review remotely so you don’t see them every day). The outsourced food is not relevant to your needs and not replaced with adequate nutrition if you have allergies etc. I saw one new father deliberately kept outside because the nurses didn’t like him then watched them laugh at the struggling new mum who was doing things without support and the nurses just watched, didn’t help her. Same with trying to get information from Doctors, they simply don’t talk to you. The information provided by the nurses is often half-truths designed to placate people not be honest with them.

I don’t know if they will see it but thank you so much to Maddie, Lisa, Eva, Greg, Todd and all of the other overworked nurses and drs who looked after me whose names I didn’t catch or couldn’t remember. I just had my appendix out and it was my first ever hospital visit and everyone was so kind and attentive. I really appreciate how hard you all work. Thank you so much ♥️

I had self funded surgery here 6 weeks ago. My surgeon and anaesthetist were amazing. 10/10. The nurses I had when I came out of recovery were great. Attention to detail, caring, wonderful. The nurses I had the following day were average. The surgery cost $11950, I was in hospital less than 18 hours. My admission was messed up, so after fasting from 9pm for an 8am surgery, I wasn’t admitted until after 4pm. Surgery went great and was out of recovery by 8pm. The next morning I wasn’t given any fluids or anything and was discharged not long after waking. I was given the wrong discharge papers and medication scripts too. Please do better in future. I would definitely think twice about having surgery here again.

All the staff at the Wesley are amazing. Even when staff are super busy, they are friendly, they make time for you and your every concern. The staff look happy and appear to work as a well oiled team. Comfortable rooms and great food choices (including Vegan options) and service. Remember, it is a Hospital not a restaurant. It really is the best! Thank you Wesley

Professional staff, every nurse and doctors were amazing at the Wesley hospital. Special thanks to Dr GOUGH who performed an excellent thyroid operation.