Revision in 1 Orthopedic surgery clinic in Rotorua

Would like to thank all the staff at Southern Cross Rotorua for the amazing care I received while there for a Left Hand Hip replacement. Thankyou all very much.

Absolute best service and care taken with me. I had my gallbladder removed here and the service from the moment I walked in the doors to the moment I left was the absolute best. Every person there gave me such extreme care. Not to mention it didn't feel like a hospital but a warm environment. The food is remarkable and the rooms are so so warm. Best experience!!! Thank you to the amazing staff and surgeon!

Just checked out, didn't want to leave😂. Everyone was amazing great service, got the correct hip 😂and the food was on point. Thank you so much for looking after me.

I feel like I'm so pampered at my lowest time. Having a chance to stay in this hospital made me think how great God is all the time. To the nurses (Emma, Lisa & Maggie) and staffs, your care to me is highly appreciated. Thank you very much and God bless you all. ❤️🙏

My brother had a full knee replacement at Southern Cross on Tuesday 17/08/2021 and was expected to stay in hospital until at least Thursday 19/08/21. At 11.59pm that day New Zealand went into a Level 4 lockdown. What was Southern Cross Invercargills answer to that? They tried to send my brother home on Wednesday morning 18/08/21 saying the hospital was closed. Where is the duty of care to the patient? He was in a high level of pain and believe it or not without COVID!!! The CARE factor is zero. Even the Surgeon wouldn't carry out face to face assessments! Very, very average, Southern Cross!

Was a great stay. My surgeon was amazing and done an excellent job of my knee replacement. The staff were kind, caring, helpful and compassionate. Food was amazing, great selection tasty and very nourishing. I like that they cater to all food groups. Best hospital experience ever 😊

Shout out to Ward One. Spent two days there after surgery. From admitting to discharge everyone was knowledgeable, capable and kind. I found the rooms were amazing, far exceeded my expectations. Special acknowledgement to my nurses who went above and beyond.

Its an amazing 👏 hospital. I had day surgery and all the staff treated me with great care and respect. I was always updated on what was happening and how long each process would be. Food was yummy too 😋. Tip: they usually give out WIFI password at admission but if forgotten, just ask and they'll share.

Not the first time I've been in here but as previously even though it was for an operation all the staff right through from reception to orderlies, nurses, doctors and anaesthetists all made the experience stress free and even, although it might be a strange thing to say, enjoyable. You all do an amazing job. Also a big shout out to the cleaners and sorry if I've forgotten anyone. Thanks so much. Cheers, Peter.

Fantastic service from the time we walked in the door on Friday… admin staff, Nurses, surgeon, anaesthetic doctors, I can’t thank you all enough for your wonderful care!

It depends on the staff you get as to how you are treated. I got barked at by the cook who I seemed to annoy as I’m lactose intolerant. The wait of 5 hours for surgery is not appreciated

An incredible group of dedicated people. The level of care and support is absolutely outstanding.Thankyou to the surgical team and the nurses who administered my care in such a professional caring manner. Many thanks too to everyone who had a part in my recovery. Best wishes.

I had a small but important dental procedure, and I was quite happy with the treatment and the experience I had there.

Great service, Dr Vaibhav is so experienced. He is very friendly and keeps you informed about any concerns. Like the way they call to check up on you after treatment. Most recommended🙌

The best dental clinic! Everything is exceptional including the amazing team that work there. They’ve created such a warm and relaxing space. The receptionist is super lovely. Highly recommend Dr Ahmad - super knowledgeable and explains the whole process with a big smile!!

I did a regular dental check, a cleaning for my first trip, and a teeth whitening for the second visit. I genuinely couldn't be happier with the service and the results! All staff members were so professional, helpful and kind. Will definitely come back for more regular checks, and already have recommended this place to friends and family!

Great service by Dr. Jay. Warm & friendly however the assistant wasn’t too gentle. Kept hitting my teeth with the metal instruments. Also the receptionist is initially nice but if you ask questions that may confuse her a tiny bit, she seems to get easily annoyed and her friendly character fades away. I thought it was just me but when my friend dealt with her another time, she got the same experience by just asking if she can use southern cross & that health app discount at the same time. Her appointment was late 30 mins. The dentist was nice but she also kept hitting her teeth with those instruments even after my friend commented about it.

This is without a doubt the best dental practice I've ever been to. If you're anything like me and are terrified of dentists from previous bad experiences, I can't recommend this team more. Dental appointments are now a pleasure. Incredibly professional and friendly staff. They discuss all your options and help you lay out a plan. They care about their patients. Communication and service A+++. Highly recommended for any orthodontic treatment. Big thank you to the team that work there - well done.

Poor contact after leaving a message and then be told I should have phoned before 7.30 for a emergency appointment which I had and left a message. Then contacted later that morning after being booked earliest appointment 28th of December ☹️

Best dentist iv ever had for care and personality very welcoming from reception to the dentist and assistant and really friendly and considerate unlike past dentist who can come across cold. The care was great even used numbing gel before the needle as im a wimp with needles in the gums and had some pretty awesome tech iv never seen before and the workmanship was top notch she was awesome the outcome exceeded my expectations left me feeling id happily come back in future something id never felt about past dentist's.

Had an emergency extraction done. Everybody, from the moment I walked in the door, was so warm, welcoming and comforting. I was in so much pain but felt immediately in good hands upon talking to the lovely receptionist and was in the same amazing hands throughout the whole process. Expert technique from the dentist, as was not looking like it was going to be an easy task..... but within 15 or 20 minutes I was walking out the front door and in considerably less pain than I walked in. Amazingly wonderful people!