Knee revision in 54 Orthopedic surgery clinics worldwide with additional parameter

Recently I undertook a course of physiotherapy at the Cavell hospital for a knee problem. My physiotherapist, Finlay McDonald, was excellent. He has a friendly yet professional approach and I had the utmost confidence in him. He is a good listener and my treatment plan was agreed between us. Needless to say my knee feels much better. Thank you Finlay.

After waiting 3 hours for my procedure I felt very rushed out (I was not given the correct appointment time). Whilst sedated I was woken up to call someone to collect me. I hadn't eaten for almost 24 hours and no liquids for 6 hours but I had to ask for some food and was given a small cup of water. The consultant did not speak with me afterwards so I left not knowing what to do next. I was asked if I had any questions but was too drowsy and distressed to answer coherently. The cannula insertion was horrendous, blood everywhere I've never been asked to lift my arm before to stop bleeding. At this point I was fainting; nausea, profuse sweating and briefly unresponsive. I hope the room was cleaned thoroughly as there was still blood on the chair when I left.

I went to The Cavell Hospital on 16th October for a physio after the hip replacement. The physiotherapist Chris was very patient, kind, friendly and professional. The lady at the reception was very considerate and kindhearted! The doctor who operated me was brilliant and the nurses were wonderful. I appreciate the service I've received from this hospital.

My treatment during my procedure and after was amazing. The Nurses especially Heidi & Sky were fantastic. I suffer with terrible anxiety and after the procedure my nerves were horrendous. I was having panic attacks continuously throughout the afternoon, together with low blood pressure and the effects of that. The nursing team and doctor were so supportive, kind and caring towards me. They made me feel very safe and cared for even when I was very frightened. After I got up unfortunately I had a bleed from my wound. There were nurses and a doctor with me within seconds of the alarm call. They stopped the bleed and help me to calm down. At this point Heidi made the call the keep me in overnight due to the bleed and my nerves. They were so kind as to let my partner stay with me in the room all night and provided her with blankets, pillows and refreshments throughout the night and into the morning. The overnight team were also incredible with me and I was discharged in the morning feeling relaxed and content that I was okay. I cannot thank everyone enough for the care.

Every member of staff was so lovely, helpful and wanted to help. I have never felt more looked after in a hospital setting so thank you. Massive thank you to every Nurse, support worker, physio that looked after me, not forgetting Mr Shah who did an amazing job of my surgery. I am so grateful.

The staff and care that they provided has been outstanding. I have been in the hospital for 3 days for a total knee replacement, I really could not fault the level of care and attention to detail from any of the staff, from the surgeon to the anaesthetist, nurses, physios and wider support staff. The room was great, well looked after and the food was beautiful. Highly recommended

Receptionist polite & engaging. Excellent consultant, Mr Louette. Catering professional & polite. Theatre staff & anaesthetist thorough & professional. Recovery team, (Post-Anesthesia Care Unit) lovely & kind especially one to one nurse, Anne. Physiotherapist, excellent, kind, helpful & knowledgeable. Pharmacist helpful with my meds. Ward staff excellent. Although, I encountered one nurse’s (bedside manner) somewhat curt. Nursing assistant professional, very thorough, helpful & kind. Thank you to all staff & team with my care.

I found the whole experience of hospital and treatment excellent. The staff were friendly and caring and I definitely will use your service when needed again. Well done.

The staff were incredible. They all looked after me so well and made me feel at ease. I was so looked after and couldn’t have asked for a better team. Amy was the primary nurse that looked after me. She was amazing, she explained everything made me feel at ease, talked me and my partner through everything. Miss Hazari is an incredible surgeon and can’t recommend her enough. She looked after me and made me feel heard and listened too. Matt the anaesthetist put my worries at bay. Annie was in the surgery with me, help my hand as I went under and was there as I woke. Paula the nurse at night was amazing and lovely while I was nervous.

I had a very good experience with The Lancaster Hospital. I was shown to my private room promptly upon arrival, all individuals involved in my operation came to visit me before it took place, and the procedure + aftercare has been exemplary. I would like to extend my gratitude to the hospital for making everything as smooth as possible.

I attended the hospital in February 2021 and received excellent help whilst I was there. So when I recently needed and Arthroscopy on my left knee I requested that I could return there for my treatment. The hospital is excellent and the care given is great. I prefer going there than anywhere else because I know how caring all of the staff are, from Specialists to porters they are all so caring. Many thanks for all of your help.

I’ve been to Lancaster before, and I had the exact same care as last time 5Star…. I can’t fault all of the staff, as there motivation, professionalism and knowledge of the job in hand is second to none. I only found the reception desk a little cold, on greeting you, they just seamed a little “what do you want”! Sorry but front of house! Should be the first meet and greet with a smile at least….

When I came out of hospital I felt a lot happier and more confident than when I went in, knowing that I could only improve. The staff were excellent at all times and guided me through every phase of my stay. For and on behalf of Elizabeth Clegg, In-patient November 2023

All of the staff were very courteous, attentive, well presented, and exceptionally friendly. At all times I was made fully aware of what was going on in preparation for my operation. The whole experience was 5 star. I was very pleased to receive a follow up call following my discharge from the hospital.

From the moment I arrived to the discharge staff were caring, warm, attentive and supportive. Very professional and I felt like they wanted me to have the best experience they could provide. From Professor London right through to the gentleman who provided my food, everyone did an awesome job.

I cannot fault a single thing with my stay at The Lincoln, every single person I came in contact with were just amazing. Nothing was too much trouble for them, they were helpful, caring, understanding and extremely professional. If I have to have another stay in hospital I hope its at The Lincoln. Saying thank you for all the care I received seems really inadequate.

Right from the initial consultation I was informed of everything that would happen ,the service from admittance staff to nurses, anaesthetist and consultants was absolutely magnificent. The staff genuinely could not do enough for me. The room, the food and all the attention offered I would highly recommend to anybody

This was my second treatment. The treatment was very painful and staff in the treatment room were slow to react, despite my verbal communications that got louder. The consultant quickly finished the injection. I only received assistance when I asked some to please raise my knee as I couldn't move and was in pain. Maybe they didn't believe i was in excruciating pain. Last time I had a staff member chatting to me, distracting me. This time there was no friendly chat and no-one next to me. I was embarrassed with the situation and apologised, and although staff began to show concern, I felt it was somewhat delayed. The staff outside the treatment room were very caring, helpful and kind. I was given the after treatment pamphlet but was not told about medication side effects or who to call. It may be because I'd been before but all the same I would have felt better to be reminded.

From the moment Isle of Wight NHS transferred my care to The Hampshire Clinic, the level of communication and care was excellent. I was kept informed every step of the way with extra care and thought about the length of my stay and the need to travel to and from the Island to Basingstoke. When there was an unavoidable delay in my operation, the whole team ensured that it was rescheduled and happened within 12 hours of the original time. When I responded badly to the anaesthetic, the night team were kind and patient, keeping me hydrated and comfortable until I could tolerate fluids. I received outstanding care and feel fortunate that the NHS referred me after being by in their waiting list for so long. It has made me seriously question the benefits of private hospital care and should I need treatment again in the future, is a route I would definitely explore. Thank you to Mr Sethi and the whole team.

I have always had nothing but the best care from all the members of staff at The Hampshire Clinic. They are all , Friendly, approachable , knowledgeable in their field, and caring. I've stayed in hotels and had less satisfactory service.

The staff , nurses and receptionist are all amazing and super friendly . My consultant DR George Goumalatsos is just fantastic . I have had a previous surgery with him in 2019 and I honestly feel I couldn't have asked for a better doctor . I know my road isn't closed just yet as awaiting on some rest result , but he has reassured that we will do another surgery once he has my test results back and help me feel like a brand new woman and free me from this horrible disease. His knowledge is just amazing. Thank you to all at the Hampshire clinic for the great work .

Staff were all very kind and attentive - from hospitality to medical. Everyone introduced themselves and took time to explain everything about my operation and stay. The facilities, food and medical care at the Manor was all outstanding. I am recovering well at home and was pleased to get a follow up call to check everything was good. Thank you

I cannot thank everyone at The Manor enough. Everybody was fantastic from the moment I arrived. Professional and friendly . Maureen my Physio had great faith, even when I felt I had a mountain to climb! thank you for believing in me. Well on my road to recovery. Feeling very blessed.

Everyone was very friendly and professional. Everyone that came into my room introduced themselves and explained their role. There was always someone there if I needed them and everyone treated me with respect. It was a nice relaxed environment and I was made to feel very comfortable - maybe too comfortable as it was difficult to pack up and leave!

I was very pleased with the whole experience and professionalism of all the staff. I was made to feel relaxed and this relieved any nervousness I had, very well done and thank you to all who dealt with my treatment.

I have nothing but praise for all the staff involved in my treatment and stay at the Winterborne. All staff were extremely nice and caring and I felt I was in good hands. Even catering were exemplary and the few meals I was able to eat during my stay were superb. Well done everybody at Winterborne.

I am a vegetarian but because I came as a NHS patient I did not know if I could have different food but the chef came in and said she could do whatever I liked .She was lovely and so was her staff always making sure I had enough to drink and eat.They treated me the same as their private patients. I had to stay a extra day as I was having problems with my blood pressure which they did not mind after my hip operation which was under the NHS. They were kind, caring, polite and nothing was to much trouble it was the best hospital I have ever stayed in .All the staff from every department are a credit to circle health group.

This hospital is amazing. From the second you walk through the door until you hobble out of it again. Every single member of staff is friendly, polite and thorough. The rooms are clean and warm. Information is given in a timely manner. No question is a bad question. I would recommend the Thornbury to anybody - I really struggle to see how anybody can pick fault with any aspect of their care or services. Even the post-operation sandwich was delicious :) Thank you so much.

Care given at the Thornbury hospital was second to none. Every member of staff I met was caring, considerate, nothing was too much. When looking for my treatment I truly believe I found the right hospital and right surgeon for me. Thank you Circle Health Group!

What an incredible experience! As someone that was very anxious about having surgery, the staff went above and beyond to provide the additional support that I required. From the nurses, the consultant to the catering staff, nothing was too much trouble. Particular mention to Clinical Services Manager Phil who is an absolute credit to the organisation and the surgeon Mr. Olarinde who did everything he could to put my mind at rest. If I could leave a 6 star review I would!

From entering the Woodlands Hospital to leaving I was treat with the utmost courtesy. Though my needs were few, they were no problem for the staff. My operation went down 1, 2, 3, just like they told me. If I need any surgery in the future I would return to the Woodlands Hospital.

I was very satisfied with my treatment. The only minor criticism I would make is regarding aids to take home after my hip replacement. My letter indicated that there would not be any but I was offered a raised toilet seat when leaving but I had already bought one thinking that none would be offered.

I was looked after from the moment of walking in, taken to my room, the staff were brilliant and explained everything. Your housekeeping team were super, they gave me a choice of food and all was there when I returned from theatre. The anaesthetist and consultant took time to talk me through my procedure and expectations and answered all my questions. I had a very positive experience. Thank you so much for looking after me.

Had a fantastic experience as a patient at The Droitwich Spa Hospital. The consultant was very thorough and explained things in detail, I didn't feel rushed. The imaging team were fantastic and booked me at very short notice, had amazing patient care in the MRI scanner and results were available quickly. Amazing service

I attended my first ever MRI today. I want to say a special thank you to Diane who was doing my scan. She was so lovely, caring, kind and professional. I was so nervous and she just did the magic and made me feel so much better. I don't think I would do it without her support. And also the girls who was assisting her was very lovely too. What a great tram!

Had a knee scan done Monday afternoon and received the results and report Tuesday morning which exceeded my expectations. Everything was explained so well and the staff were excellent and very professional, can’t recommend enough. I also used the Alter G treadmill and the explanation and straightforwardness when coming to booking and using it made it super easy for me to get on with my rehab. Grateful for all their help in aiding me in my recovery.

I am being treated by Dr G Perera and nurse Paulina at Syon Clinic. Dr Perera is really thorough in explaining procedures and treatments necessary for my ailment. I had minor surgery and the nurse who accompanied Dr Perera was Paulina. She was really pleasant and so very helpful. Also very thorough, double-checking my bp which was quite high when she first took a reading. She also explained all that i was having done in full detail so that myself and my husband fully understood. Im very happy to recommend both Dr and nurse at Syon Clinic. I would also like to say that Dr Perera's secretary Cherie is amazing. Thank you for all your help.

Hemant, the nurse who took my blood, was fantastic. Very knowledgeable and efficient. He got my blood straight away whereas a lot of nurses struggle to find my veins. Thank you

I had a health screening at Syon Clinic, the nurse and the doctor were very friendly and patient to my questions and concerns. Doctor Seng is professional and he provided a lot of advice to me regarding how to have a healthier life during the consultation session. I would recommend any other people who is looking for a place for health screening.

I was under Mr Jay Smith and my total hip replacement went very well under his guidance and he has a very caring nature and always took time to explain how important the post care is. I found from the moment I entered the hospital, everyone was caring and service with a smile. Post surgery physios in the ward were excellent as well as after my discharge I was under the excellent care of Tighish, Senior Physio. She is absolutely brilliant and was very caring about my progress and making sure I was doing my exercises correctly. On discharge she made sure I knew how important the exercises were for my future progress.

Bishops Wood Hospital continues to provide an excellent service. A professional and friendly service was provided to me by Josephine in the Radiology Department. She was very efficient, made the mammogram as comfortable as possible for me and she checked regularly about how I was feeling.

I had surgery at bishops wood hospital everyone there was so friendly and polite. I had a nurse called Mihaela she was really friendly to me and we had a good laugh. before the surgery she made me feel less anxious. Mihaela looked after me well and so did the surgeons to.