Windpipe cancer surgery in 18 Thoracic surgery clinics in Argentina, Brazil, Chile, Colombia, Ecuador, and Peru

They do not do their job well, 7 hours in the emergency room and do not attend and then say that they cannot attend to a patient

Undoubtedly one of my best experiences, location in the center of the city, excellent medical and administrative staff, old but well-kept infrastructure, spacious with gardens.

This opinion is directed to block 6 of the hospital, which is in an area where you can see people who consume drugs, although there is surveillance and once inside the hospital it is safer, if it is scary, at least walk to the hospital at dawn, and block 6 is opened at 6 in the morning and meanwhile everything is dark or with little light, a perfect place for homeless people, you have to travel with great caution and at least if you are patient and come from somewhere other than Medellín, it is not advisable to be in line before 6 in the morning to check in at block 6, arrive with 5 minutes left or at 6:00 am, there a guard opens the door and when you are already inside the place is much more pleasant and neat, there is a waiting room with chairs where you can wait for them to call you for the billing card, there are elevators, there is natural ventilation in that waiting room, almost all the staff there are friendly to the extent they should be. I give it a 3 star rating, for a not very pleasant event that I had to go through in there, I think that of all the possible days in which that bad event had to happen, it happened just on the day of my appointment, I don't know who it was from the fault of that negligence but thanks to a call to my eps I was able to quickly solve that difficulty so as not to continue in that unpleasant situation in that hospital block.

Terrible!! The triage staff are rude and the doctor who treated us doesn't even answer the greeting. They lack empathy. If one day they want to get certified, they should start with the staff. You can see the hatred they have for their work, which they project into customer service. The only good people are those in the goal and the laboratory!

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

Great Service, Doctors are so respectful of patients times. Very clean hospital. Quite a different experience from other hospitals. Very pleased.

I went in with back pain. Got excellent care ,x-rays, diagnosis in less than 2 hrs.

This hospital is amazing! My husband had to attend and I was so impressed with the staff! As we do not speak Spanish, they were all very amazing and did their best to help us. They were kind, caring and detailed to ensure that we were well taken care of. Thank you so much for taking care of my husband! You are the best!

Terrible

Many people. The attention is not friendly upon admission, however in external insult it improves a little and in hospitalization it improves considerably more. The medical equipment and technology are good.

Bad Service, the doctor didn't examine my girlfriend Anna properly, we paid 70€ and after two weeks she is still sick.

Extremely bad hospital. One people doesn’t understand what doing other.. Contract’s conditions always changing same with fraud. On the start they promise one but finally u will left money more more more that for same service in USA! Stupid management!!!

Very stupid international service!!! They change conditions more than 4 times before baby delivery!!! They want much more money but don’t understand self final conditions. Finally in last week we was need change hospital.

The place is old, but the people who serve are super friendly, they went overboard!!!

In general it is old, the elevators are bad, slow and it is super big, the facilities are a little poorly maintained, the elevators and in my case to access the arrhythmia secretariat you have to go with a map and counting the steps go up to 5 and then go down to 4 because there is a closed part of the hospital. But as excellent quality specialists and within everything they comply with everything. (There is very little availability of hours).

Terrible attention. This place needs better customer service.

Ok

Imagine being in a wheelchair, trying to get into urgent care for a surgery you had there, and not being helped about when you arrive, somehow managed to get into the triage and then be left alone, then get the need to use the bathroom at a place not clearly design to be used for people with mobility issues, then the only person available to help you is another patient passing by. It's such a shame that all of this happened here, where I have yet to get medical attention for my urgent needs.

One if the best hospitals in Cali. Modern, well staffed, good service

Be aware of the medical assistant of Dr Dueñas ( third floor, big tower, " Jennifer"). She treats you wonderfully in front of the doctor, but when you ask for the results or extra important information at the reception or on the phone, she is the rudest. Staff needs to be trained in HOSPITALITY 101.

I see quite a bit of negative reviews which made me nervous going here, and I know it’s all subjective but I had a good experience. Although I do have international insurance so I’m sure that played a part. They got me in fast and the doctor was very friendly & helpful. She was gentle with my hurt shoulder and even offered pain meds in hospital although I declined. it may be a bit expensive in Peruvian standards but if you are coming from North America it is still a small fraction of what you would pay back home( just the X-rays alone in the US would have been significantly more than my total bill here) All in all not a bad experience at all just make sure you have cash or insurance because you pay at the time of visit not like in North America where you can do a payment plan

Simply THE WORST!!! I do not recommend this place at all, don’t even bother to call them because Janet (the secretary or receptionist) will transfer you or hang up. Don’t try to explain them why are you feeling sick because she will yawn and laugh at you. Bad bad experience!!!

Doctors unprepared to provide PA care. As it is the only hospital in the city, professionals should have more experience.

Great service with my mother who had surgery, doctor, nurses, cleaning staff all very attentive. Grade 10

We are always very well attended to, we are Unimed customers, the call center has become an extraordinary differentiator, the new hospital facilities are above expectations. Attentive clinical staff concerned with well-being.

The only good thing about this hospital is the view because the truth is that customer service leaves a lot to be desired. I went to this hospital because it is the one that referred me to my social work. I traveled from the interior (1500kms) and arrived for my shift ON TIME to see the doctor. They attended to me 3 HOURS later. Then the doctor asked me to get an MRI done at the same hospital. Those who assisted me told me that I had to send a WhatsApp (since I was in person to request an appointment). I arrived at the place where I was staying and requested an appointment. They wanted to give me a shift almost a month later. I told them my situation and the urgency (since I had traveled many kilometers and couldn't stay that long). They cared little or nothing. They didn't give overtime shifts. After an odyssey to get the MRI, I was able to do it but in another place in the capital a day later. I already had to go back so the doctor asked me to continue the treatment by teleconsultation. I left Buenos Aires the first days of September. WE ARE ALMOST REACHING DECEMBER and it is the 5th time that I cannot have the teleconsultation with the doctor. It is a disaster!. They make excuses that my social insurance doesn't cover it when I had already told them that I had no problem paying it privately but they continue to tease me. I hope my social work changes the hospital where it refers its members because it is truly regrettable. I DO NOT RECOMMEND IT AT ALL AND MUCH LESS IF YOU ARE FROM THE INTERIOR OF THE COUNTRY BECAUSE YOU WILL WASTE YOUR TIME AND YOUR MONEY.

I've been going for years! My dad took care of her, I take her to my mom and obviously sometimes I go. From personal experience I know that the elderly are treated very well. Maybe they have some other problem in the administrative and customer service part. It can always be improved!! The one that has the most weaknesses is the administrative part of neurology. But like I said they can improve. But as for the professionals, they are very attentive and excellent, I can confirm that 🐘😁❤️☮️ I've been going for years! My dad took care of her, I take her to my mom and obviously sometimes I go. From personal experience I know that the elderly are treated very well. Perhaps they have some other problem in the administrative and customer service part. You can always improve! The one that has the most weaknesses is the administrative part of neurology. But like I said they can improve. But as for the professionals, they are very attentive and excellent, I can confirm that 🐘😁❤️☮️

Amazing staff. Doctors, nurses & admin are very professional and cozy. Thanks !

In the offices of Patio Olmos, they scheduled me to be attended to by the guard and they NEVER called, at reception they informed me that the doctor who was going to attend to me LEFT!!! HE NEVER CALLED ME!!! A TOTAL LACK OF RESPECT. They take care of me at the guard and they don't have items to clean a wound!!!! Terrible attention!!! Physiological solution and gauze...they have nothing.

Came here as an international student. Best and most thorough care I have ever received for an acute condition that I regularly get admitted for. Nurses are very friendly. Clean facility. If i get sick in Córdoba again I'll go here!

I would strongly advice foreign tourists against this hospital. I made an appointment with a gastroenterologist and was immediately contacted by the International Patient Service. They're supposed to make your life easier but are actually an excuse to overcharge you without ever helping when needed. I've ended up paying over 500 USD to see a doctor and get some exams done, probably double of what I'd pay in Germany. They're very blunt about it and wrote to me they apply different tarifs to foreigners. We've all got a travel insurance, and I'm totally ok with a bit of a mark-up, but here I feel like a cow that's being milked to the very last drop.

I admitted my uncle to therapy on July 15 and he had excellent care. In the month of August, I admitted him again to coronary care, the nurses and doctors were very willing to provide the best care for the patient.

Very good secretaries to attend to patients

Only Tom Cruise can take a turn via phone either wsp or call because it is truly AN IMPOSSIBLE MISSION !!!

One of the best hospitals in town Good service and regular ER

Nice hospital

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Huge hospital with many specialties, including non-invasive cardiology, urology, oncology, orthopedics, among others. It is well located in the city of São Paulo, close to Vergueiro station. There are two other hospitals close by, including the BP hospital.

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I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...

I was at the Oswaldo Cruz Vergueiro unit on 11/24/23 at 8 pm. The service was for my mother and it was reasonable, however I witnessed the arrival of a girl with an injury to her head. The family in panic with the girl on their lap. The security guard and triage nurse were so quick that I didn't even see where they came from. The medical team was also quick and I saw the stabilized girl being taken to the upper floors. Of all this, what caused surprise was the apathy of the receptionists. They didn't help at all. Not even the family seeing the issue of documents to open the file. Even the nurse on duty was irritated with the receptionists. There was a lack of empathy, there was a lack of humanity in the service. Reception grade zero. Security and medical team, grade 1000

This hospital it’s unclean and the service are very bad we was waiting over 8 hours just to see the doctor

Hospital increasingly abandoned. Bad mood from reception to service floor. Doctor, thank God, he treats me well. Dr Alexander. So abandoned that there's no one to even pick up the token... 🤦🏻 (3rd floor) Sadly.

Impossible to speak with someone intelligent on the phone. They will not let you talk with managment either. Want to know how my friend’s health is… no luck!!!! Nobody knows anything.

Treatment from the nurses and doctors were great. Very attentive and helpful. But the dark long-haired woman in the reception for the pediatric section was very ignorant. We live in the US so the stuff she insisted from us Made no sense since we don't live there. We purchased insurance in the states before our travel and made it seems as if our services was not covered. Overall our insurance was great and took care of it all including the prescribed medicine. They sent the hospital a letter of guarantee of payment and we paid not one dime.

This review pertains to the hyperbaric chamber unit in this clinic. Ricardo Palma Clinic is deemed a high-end medical center; however, based on my experience, its hyperbaric clinic unit does NOT provide the basic elements needed from a top-notch medical center. I had to leave without getting the services. Mayor observations:. 1. Bad facility (no privacy - 3 chambers, 3 patients, the nurse and a doctor sharing a 6x4 meters room where the patients undress and dress, plus a smelly bathroom in the tiny waiting area - 2 chairs) 2. Bad patient care (no instructions on how to come prepared to the session - like...pls only wear 100%-cotton clothes), does not provide adequate clothes when the patient comes unprepared, and no privacy to undress and dress. 3. Uncleanliness - No time between one patient to the next to properly clean the chambers. They sprayed peroxide inside the chamber in the confines of that small room and without any waiting time to remove the odor of the peroxide and the sweat / odor of the previous patient, they pretended to insert me into the chamber that smelled like feet sweat. I could take being in that little chamber but I could NOT take being in the tiny space smelling that foul-odor... I left without getting the service. It was a extremely disappointing and disgusting experience for a medical facility that claims to be a top-clinic in Lima Peru. Certainly La Clinica Ricardo Palma is NOT a high-end clinic.