Clinic Hospital da Luz Clínica de Amarante in Amarante

3.8
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About clinic

The Hospital da Luz Clínica de Amarante offers personalized medical care in a comfortable, modern and welcoming environment. Object of a deep facilities remodeling, it is now a reference clinic in the northern region, prepared to respond to the main health needs of the population.

Certification
Joint Commission International
Quality management
Prices

Cardiac surgery

  • Pulmonary artery thromboendarterectomy — ≈ $5,876

Vascular surgery

  • Aortoiliac allografting — ≈ $10,786
  • Arteriovenous (AV) fistula surgery — ≈ $2,107
  • Arteriovenous (AV) graft surgery — ≈ $2,568
  • Arteriovenous malformations (AVM) embolization — ≈ $15,881
  • Carotid and intracerebral thrombolysis — ≈ $8,038
  • Carotid angioplasty and stenting — ≈ $5,648
  • Carotid endarterectomy (CEA) — ≈ $3,886
  • Catheter embolization — ≈ $2,515
  • Chemodectoma surgery — ≈ $8,483
  • Embolization of peripheral arteries aneurysm — ≈ $26,403
  • Endoscopic vein harvesting (EVH) for coronary artery bypass graft surgery (CABG) — ≈ $274
  • Endovascular thrombectomy — ≈ $3,540
  • Femoral-popliteal bypass graft surgery — ≈ $5,531
  • Internal or external carotid artery embolization — $0
  • Pelvic vein embolization (PVE) — ≈ $1,461
  • Peripheral artery bypass — ≈ $9,279
  • Portocaval anastomosis — $0
  • Prostatic artery embolization (PAE) — ≈ $1,416
  • Reconstructive surgery for peripheral artery disease (PAD) — ≈ $8,844
  • Renal arteries embolization (RAE) — ≈ $5,791
  • Renal artery bypass surgery — $0
  • Secondary Cimino arteriovenous anastomosis surgery — ≈ $1,557
  • Surgical thrombectomy — ≈ $17,075
  • Uterine artery embolization (UAE) — ≈ $2,298

Thoracic surgery

  • Windpipe cancer surgery — ≈ $29,973

Neurosurgery

  • Aqueductoplasty — $0
  • Arteriovenous malformation (AVM) resection — ≈ $6,966
  • Benign peripheral nerve tumor removal — ≈ $1,498
  • Brachial plexus surgery — ≈ $4,788
  • Brain aneurysm clipping — ≈ $12,847
  • Brain aneurysm repair — ≈ $11,451
  • Brain biopsy — ≈ $2,676
  • Brain tumor embolization — ≈ $6,600
  • Brain tumors surgery — ≈ $8,072
  • Cavernous malformation treatment — ≈ $5,896
  • Craniotomy — ≈ $14,375
  • Embolization for cerebral arteriovenous malformation (AVM) — ≈ $11,405
  • Endoscopic pituitary surgery — ≈ $10,423
  • Endovascular coiling for brain aneurysms — ≈ $8,397
  • Endovascular stenting of cerebral vessels — ≈ $8,455
  • Epidural block — ≈ $388
  • Extra-intracranial arterial bypass (EIAB) — ≈ $10,467
  • Facet joint injection — ≈ $514
  • Facial nerve repair — ≈ $931
  • Intracranial mechanical thrombectomy — ≈ $4,705
  • Intrathecal pain pump — ≈ $1,589
  • Microvascular decompression (MVD) — ≈ $7,893
  • Nerve decompression surgery — ≈ $2,165
  • Nerve graft repair — ≈ $2,656
  • Peripheral nerve repair — ≈ $2,714
  • Pipeline embolization procedure — $0
  • Surgery for an acoustic neuroma — ≈ $6,404
  • Surgical neurolysis — ≈ $819

Spine surgery

  • Anterior cervical discectomy and fusion (ACDF) — ≈ $11,423
  • Anterior lumbar interbody fusion (ALIF) — ≈ $8,934
  • Atlantoaxial fixation — ≈ $6,777
  • Cervical fusion — ≈ $5,131
  • Cervical laminectomy — ≈ $10,491
  • Corpectomy + Spinal stabilisation — ≈ $5,763
  • Device for intervertebral assisted motion (DIAM) — $0
  • Discectomy — ≈ $7,438
  • Foraminotomy — ≈ $1,605
  • Instrumented spine stabilization — ≈ $14,650
  • Interspinous fixation with implant — ≈ $3,445
  • Laminectomy — ≈ $9,483
  • Laminoplasty — ≈ $7,854
  • Lateral access lumbar fusion — $0
  • Lumbar fixation — ≈ $15,819
  • Lumbar laminectomy — ≈ $6,855
  • Lumbosacral plexus surgery — ≈ $11,865
  • Occipitocervical fusion surgery — ≈ $5,244
  • Percutaneous pedicle screw fixation — ≈ $3,040
  • Posterior lumbar interbody fusion (PLIF) — ≈ $6,839
  • Spinal cord herniation surgery — $0
  • Spinal deformity correction — ≈ $8,643
  • Spinal synovial cyst removal — ≈ $322
  • Spine biopsy — ≈ $1,376
  • Spine dynamic stabilization — ≈ $3,419
  • Spine tumor surgery — ≈ $10,893
  • Surgery for spondylolisthesis — ≈ $10,743
  • Surgical spine procedures — ≈ $9,350
  • Tailbone removal — $0
  • Thoracic discectomy — $0
  • Thoracic laminectomy — ≈ $2,141
  • Thoracic spine fixation — ≈ $2,838
  • Total en bloc spondylectomy (TES) — ≈ $8,549
  • Transforaminal lumbar interbody fusion (TLIF) — ≈ $9,992

Orthopedic surgery

  • Achilles tendon repair surgery — ≈ $3,483
  • Acromioclavicular joint reconstruction — ≈ $3,651
  • Ankle arthrodesis — ≈ $4,686
  • Ankle fracture surgery — ≈ $2,849
  • Ankle ligament reconstruction surgery — ≈ $4,437
  • Ankle osteophyte removal — ≈ $1,259
  • Ankle osteotomy — ≈ $6,322
  • Arthrocentesis — ≈ $483
  • Arthroscopic adhesiolysis of the knee joint — $0
  • Arthroscopic arthrolysis — ≈ $1,237
  • Arthroscopic biceps tenodesis — ≈ $1,433
  • Arthroscopic capsular release of the ankle joint — ≈ $2,598
  • Arthroscopic chondroplasty — ≈ $5,537
  • Arthroscopic elbow debridement — ≈ $485
  • Arthroscopic jumper's knee surgery — ≈ $2,572
  • Arthroscopic knee debridement — ≈ $3,013
  • Arthroscopic labrum refixation surgery — ≈ $2,333
  • Arthroscopic loose bodies removal — ≈ $1,293
  • Arthroscopic meniscus repair — ≈ $4,580
  • Arthroscopic partial meniscectomy — ≈ $2,934
  • Arthroscopic reconstruction of the knee ligament — ≈ $5,532
  • Arthroscopic reconstruction of the posterior cruciate ligament (PCL) — ≈ $3,959
  • Arthroscopic rotator cuff repair — ≈ $5,601
  • Arthroscopic shoulder remplissage procedure — ≈ $2,593
  • Arthroscopic synovectomy of the knee joint — ≈ $2,711
  • Arthroscopic total meniscectomy — ≈ $4,599
  • Arthroscopic treatment of prepatellar bursitis — ≈ $1,673
  • Arthroscopic trochanter bursitis surgery — ≈ $2,430
  • Baker's cyst surgery — ≈ $1,547
  • Bankart shoulder repair surgery — ≈ $5,354
  • Biceps tenotomy — ≈ $2,352
  • Carpal tunnel surgery — ≈ $1,059
  • Clavicle osteosynthesis — ≈ $3,902
  • Claw toe surgery — ≈ $1,981
  • Clubfoot surgical treatment — ≈ $1,614
  • Complex foot surgery — ≈ $3,395
  • Cubital tunnel syndrome surgery — ≈ $1,354
  • De Quervain's tendon release — ≈ $1,367
  • Delayed osteosynthesis — ≈ $5,589
  • Diagnostic arthroscopy — ≈ $1,729
  • Distal biceps tendon repair surgery — ≈ $2,626
  • Dupuytren's contracture surgery — ≈ $1,625
  • Elbow arthroscopy — ≈ $3,117
  • Elbow fracture surgery — ≈ $1,798
  • Elbow osteotomy — ≈ $2,411
  • External fixation — ≈ $454
  • Fasciotomy of the lower limb — ≈ $3,326
  • Femoral osteotomy — ≈ $3,648
  • Finger reconstruction — ≈ $2,087
  • First metatarsophalangeal joint arthrodesis — ≈ $3,596
  • Foot and ankle arthroscopy — ≈ $3,807
  • Foot and ankle tendon surgery — ≈ $2,021
  • Foot arthrodesis — ≈ $2,651
  • Foot deformity correction — ≈ $3,126
  • Foot drop surgery — ≈ $4,711
  • Foot ganglion cyst removal — ≈ $1,246
  • Forearm fasciotomy — ≈ $3,687
  • Forearm fracture surgery — ≈ $1,749
  • Frozen shoulder surgery — ≈ $2,126
  • Guyon's canal release — ≈ $1,044
  • Haglund's deformity surgery — ≈ $3,064
  • Hallux rigidus surgery — ≈ $1,466
  • Hallux valgus surgery — ≈ $3,433
  • Hammer toe surgery — ≈ $1,434
  • Hamstring syndrome surgery — ≈ $2,178
  • Hand ganglion cyst removal — ≈ $1,205
  • Hand rejuvenation with structural fat grafting — ≈ $3,341
  • Hand surgery — ≈ $3,292
  • Hand tendon surgery — ≈ $1,167
  • Heel bursectomy — ≈ $2,035
  • High tibial osteotomy — ≈ $6,233
  • Hindfoot fracture surgery — ≈ $551
  • Hip arthrodesis — ≈ $3,704
  • Hip arthroscopy — ≈ $5,205
  • Hip core decompression — ≈ $5,400
  • Hip debridement surgery — $0
  • Hip fracture surgery — ≈ $3,484
  • Hip osteotomy — ≈ $4,178
  • Hip surgery — ≈ $4,605
  • Humerus fracture surgical treatment — ≈ $1,733
  • Interphalangeal joint arthrodesis — ≈ $4,021
  • Intramedullary nailing — ≈ $2,175
  • Joint dislocation reduction — ≈ $3,535
  • Kidner procedure — ≈ $843
  • Knee arthroscopy — ≈ $3,152
  • Knee osteotomy — ≈ $7,639
  • Lapidus arthrodesis — ≈ $6,609
  • Latarjet procedure — ≈ $2,495
  • Mallet finger surgery — ≈ $1,563
  • Mallet toe surgery — ≈ $1,602
  • Morton’s neuroma surgery — ≈ $2,016
  • Mumford procedure — ≈ $2,751
  • Muscle transfer — $0
  • Open reduction and internal fixation (ORIF) — ≈ $4,469
  • Osgood–Schlatter disease (OSD) surgery — ≈ $1,031
  • Osteosynthesis — ≈ $3,545
  • Outerbridge-Kashiwagi procedure — ≈ $2,581
  • Partial patellectomy — $0
  • Patella fracture surgery — ≈ $1,741
  • Patella stabilisation surgery — ≈ $4,321
  • Percutaneous pinning — ≈ $2,956
  • Piriformis syndrome surgery — ≈ $1,623
  • Plantar fasciitis surgery — ≈ $1,170
  • Quadriceps tendon reconstruction — ≈ $7,881
  • Quadricepsplasty — ≈ $7,881
  • Radial head excision — ≈ $2,420
  • Radial head fracture surgery — ≈ $2,663
  • Removal of external fixator — ≈ $228
  • Removal of osteosynthetic material — $0
  • Revision Achilles tendon reconstruction — $0
  • Rotator cuff repair — ≈ $2,797
  • Running injuries surgical treatment — ≈ $1,190
  • SLAP repair surgery — ≈ $6,264
  • Scaphoid pseudarthrosis reconstruction — ≈ $1,946
  • Shoulder arthroscopy — ≈ $4,092
  • Shoulder osteotomy — ≈ $3,402
  • Shoulder stabilisation surgery — ≈ $3,094
  • Shoulder subacromial decompression surgery — ≈ $3,449
  • Sternal fracture treatment — ≈ $1,708
  • Surgery for hip impingement — ≈ $3,991
  • Surgical treatment of elbow instability — ≈ $2,996
  • Surgical treatment of non-unions — ≈ $3,354
  • Tailor's bunion surgery — ≈ $1,704
  • Tarsal coalition surgery — $0
  • Tarsal tunnel surgery — ≈ $1,516
  • Tendon repair — ≈ $2,680
  • Tendon transfer — ≈ $2,031
  • Tennis elbow surgery — ≈ $1,216
  • Tenotomy — ≈ $864
  • Toe joint arthroscopy — ≈ $5,327
  • Toe shortening surgery — ≈ $1,424
  • Tommy John surgery — ≈ $1,589
  • Total hip replacement (Unilateral) — ≈ $10,805
  • Total knee replacement (Unilateral) — ≈ $10,464
  • Total patellectomy — ≈ $2,501
  • Trapeziectomy — ≈ $2,781
  • Trigger finger release — ≈ $983
  • Weil osteotomy surgery — ≈ $1,143
  • Wrist arthroscopy — ≈ $3,446
  • Wrist fracture surgery — ≈ $2,635
  • Wrist ligament repair — ≈ $3,655
  • Wrist synovectomy — ≈ $272

Oncology

  • Bilateral adnexectomy — ≈ $4,737
  • Breast reconstruction after mastectomy — ≈ $6,525
  • Cervical lymphadenectomy — ≈ $7,726
  • Chemotherapy for bladder cancer — $0
  • Chemotherapy for brain cancer — $0
  • Chemotherapy for colorectal cancer — $0
  • Chemotherapy for endometrial cancer — $0
  • Chemotherapy for gallbladder cancer — $0
  • Chemotherapy for kidney cancer — $0
  • Chemotherapy for liver cancer — $0
  • Chemotherapy for neuroblastoma — $0
  • Chemotherapy for neuroendocrine tumours (NETs) — $0
  • Chemotherapy for ovarian cancer — $0
  • Chemotherapy for pancreatic cancer — $0
  • Chemotherapy for prostate cancer — $0
  • Chemotherapy for stomach cancer — $0
  • Chemotherapy for testicular cancer — $0
  • Chemotherapy for vaginal cancer — $0
  • Chimeric antigen receptor (CAR) T-cell therapy — $0
  • Conization — ≈ $1,926
  • Cordectomy — ≈ $715
  • Cystectomy + Bladder reconstruction — ≈ $10,423
  • Cystoprostatectomy — ≈ $3,730
  • Debulking cytoreductive surgery — ≈ $7,967
  • Double preventive mastectomy — ≈ $5,439
  • Endolaryngeal surgery — ≈ $1,851
  • Endometriosis surgery — ≈ $2,515
  • Floor of mouth cancer resection — ≈ $1,979
  • Hemiglossectomy — ≈ $3,047
  • Hemilaryngectomy — ≈ $3,240
  • Hemithyroidectomy — ≈ $3,518
  • Hormone therapy for breast cancer — $0
  • Hormone therapy for ovarian cancer — $0
  • Hysteroscopic polypectomy — ≈ $1,797
  • Immune checkpoint inhibitors — $0
  • Interstitial chemotherapy for brain tumors — $0
  • Laparascopic myomectomy — ≈ $3,939
  • Laparoscopic adnexectomy — ≈ $3,068
  • Laparoscopic ovarian cystectomy — ≈ $3,570
  • Laparoscopically assisted vaginal hysterectomy (LAVH) — ≈ $3,348
  • Laparoscopy-assisted supracervical hysterectomy (LASH) — ≈ $2,907
  • Lip resection — ≈ $6,757
  • Loop electrosurgical excision procedure (LEEP) — ≈ $1,112
  • Lumpectomy — ≈ $2,644
  • Major liver resection — ≈ $12,611
  • Mandibular resection — ≈ $16,482
  • Mandibular resection + Reconstruction — ≈ $9,031
  • Minor liver resection — ≈ $6,003
  • Monoclonal antibodies therapy (mAbs) — $0
  • Myomectomy — ≈ $2,638
  • Nasal cavity cancer surgery — ≈ $1,609
  • Natural killer (NK) cell therapy — $0
  • Needle biopsy — ≈ $497
  • Nephroureterectomy — ≈ $7,300
  • Nipple and areola reconstruction — ≈ $1,988
  • Non-anatomic liver resection (NAR) — ≈ $16,049
  • Open hysterectomy — ≈ $2,984
  • Oral cancer surgery — ≈ $11,596
  • Ovarian transposition — ≈ $718
  • Paranasal sinus cancer surgery — ≈ $2,307
  • Parathyroidectomy — ≈ $4,461
  • Parotidectomy — ≈ $2,971
  • Partial cystectomy — ≈ $3,651
  • Partial mastectomy — ≈ $3,662
  • Partial vulvectomy — ≈ $2,362
  • Pharyngeal cancer surgery — ≈ $9,133
  • Radical cystectomy — ≈ $15,419
  • Radical mastectomy — ≈ $8,538
  • Radical nephrectomy — ≈ $10,089
  • Radical nephrectomy + Inferior vena cava (IVC) thrombectomy — ≈ $6,450
  • Radical prostatectomy — ≈ $9,410
  • Radical trachelectomy — ≈ $3,408
  • Radical vulvectomy — ≈ $4,183
  • Salpingectomy — ≈ $2,212
  • Simple mastectomy — ≈ $6,118
  • Subcutaneous mastectomy — ≈ $2,742
  • Submandibular gland resection — ≈ $2,068
  • Subtotal thyroidectomy — ≈ $3,992
  • Surgical breast biopsy — ≈ $1,547
  • TRAM flap breast reconstruction — ≈ $12,281
  • Total glossectomy — ≈ $4,314
  • Total glossectomy + Reconstruction — $0
  • Total laparoscopic hysterectomy (TLH) — ≈ $3,895
  • Total laparoscopic hysterectomy (TLH) + Bilateral adnexectomy — ≈ $4,626
  • Total laryngectomy — ≈ $9,536
  • Total thyroidectomy — ≈ $4,091
  • Transurethral incision of the prostate (TUIP) — ≈ $1,702
  • Transurethral resection of bladder tumor (TURBT) — ≈ $3,161
  • Transurethral resection of the prostate (TURP) — ≈ $4,350
  • Ureteral cancer surgery — $0
  • Urethral cancer surgery — ≈ $790
  • Vacuum-assisted breast biopsy — ≈ $765
  • Vaginal hysterectomy — ≈ $3,691
  • Vaginectomy — ≈ $2,687

Prices for selected procedures, total
$0
Cardiac surgery
Price, USD
≈ $5,876
Vascular surgery
Price, USD
≈ $10,786
≈ $2,107
≈ $2,568
≈ $15,881
≈ $8,038
≈ $5,648
≈ $3,886
≈ $2,515
≈ $8,483
≈ $26,403
≈ $274
≈ $3,540
≈ $5,531
by request
≈ $1,461
≈ $9,279
by request
≈ $1,416
≈ $8,844
≈ $5,791
by request
≈ $1,557
≈ $17,075
≈ $2,298
Thoracic surgery
Price, USD
≈ $29,973
Neurosurgery
Price, USD
by request
≈ $6,966
≈ $1,498
≈ $4,788
≈ $12,847
≈ $11,451
≈ $2,676
≈ $6,600
≈ $8,072
≈ $5,896
≈ $14,375
≈ $11,405
≈ $10,423
≈ $8,397
≈ $8,455
≈ $388
≈ $10,467
≈ $514
≈ $931
≈ $4,705
≈ $1,589
≈ $7,893
≈ $2,165
≈ $2,656
≈ $2,714
by request
≈ $6,404
≈ $819
Spine surgery
Price, USD
≈ $11,423
≈ $8,934
≈ $6,777
≈ $5,131
≈ $10,491
≈ $5,763
by request
≈ $7,438
≈ $1,605
≈ $14,650
≈ $3,445
≈ $9,483
≈ $7,854
by request
≈ $15,819
≈ $6,855
≈ $11,865
≈ $5,244
≈ $3,040
≈ $6,839
by request
≈ $8,643
≈ $322
≈ $1,376
≈ $3,419
≈ $10,893
≈ $10,743
≈ $9,350
by request
by request
≈ $2,141
≈ $2,838
≈ $8,549
≈ $9,992
Orthopedic surgery
Price, USD
≈ $3,483
≈ $3,651
≈ $4,686
≈ $2,849
≈ $4,437
≈ $1,259
≈ $6,322
≈ $483
by request
≈ $1,237
≈ $1,433
≈ $2,598
≈ $5,537
≈ $485
≈ $2,572
≈ $3,013
≈ $2,333
≈ $1,293
≈ $4,580
≈ $2,934
≈ $5,532
≈ $3,959
≈ $5,601
≈ $2,593
≈ $2,711
≈ $4,599
≈ $1,673
≈ $2,430
≈ $1,547
≈ $5,354
≈ $2,352
≈ $1,059
≈ $3,902
≈ $1,981
≈ $1,614
≈ $3,395
≈ $1,354
≈ $1,367
≈ $5,589
≈ $1,729
≈ $2,626
≈ $1,625
≈ $3,117
≈ $1,798
≈ $2,411
≈ $454
≈ $3,326
≈ $3,648
≈ $2,087
≈ $3,596
≈ $3,807
≈ $2,021
≈ $2,651
≈ $3,126
≈ $4,711
≈ $1,246
≈ $3,687
≈ $1,749
≈ $2,126
≈ $1,044
≈ $3,064
≈ $1,466
≈ $3,433
≈ $1,434
≈ $2,178
≈ $1,205
≈ $3,341
≈ $3,292
≈ $1,167
≈ $2,035
≈ $6,233
≈ $551
≈ $3,704
≈ $5,205
≈ $5,400
by request
≈ $3,484
≈ $4,178
≈ $4,605
≈ $1,733
≈ $4,021
≈ $2,175
≈ $3,535
≈ $843
≈ $3,152
≈ $7,639
≈ $6,609
≈ $2,495
≈ $1,563
≈ $1,602
≈ $2,016
≈ $2,751
by request
≈ $4,469
≈ $1,031
≈ $3,545
≈ $2,581
by request
≈ $1,741
≈ $4,321
≈ $2,956
≈ $1,623
≈ $1,170
≈ $7,881
≈ $7,881
≈ $2,420
≈ $2,663
≈ $228
by request
by request
≈ $2,797
≈ $1,190
≈ $6,264
≈ $1,946
≈ $4,092
≈ $3,402
≈ $3,094
≈ $3,449
≈ $1,708
≈ $3,991
≈ $2,996
≈ $3,354
≈ $1,704
by request
≈ $1,516
≈ $2,680
≈ $2,031
≈ $1,216
≈ $864
≈ $5,327
≈ $1,424
≈ $1,589
≈ $10,805
≈ $10,464
≈ $2,501
≈ $2,781
≈ $983
≈ $1,143
≈ $3,446
≈ $2,635
≈ $3,655
≈ $272
Oncology
Price, USD
≈ $4,737
≈ $6,525
≈ $7,726
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
≈ $1,926
≈ $715
≈ $10,423
≈ $3,730
≈ $7,967
≈ $5,439
≈ $1,851
≈ $2,515
≈ $1,979
≈ $3,047
≈ $3,240
≈ $3,518
by request
by request
≈ $1,797
by request
by request
≈ $3,939
≈ $3,068
≈ $3,570
≈ $3,348
≈ $2,907
≈ $6,757
≈ $1,112
≈ $2,644
≈ $12,611
≈ $16,482
≈ $9,031
≈ $6,003
by request
≈ $2,638
≈ $1,609
by request
≈ $497
≈ $7,300
≈ $1,988
≈ $16,049
≈ $2,984
≈ $11,596
≈ $718
≈ $2,307
≈ $4,461
≈ $2,971
≈ $3,651
≈ $3,662
≈ $2,362
≈ $9,133
≈ $15,419
≈ $8,538
≈ $10,089
≈ $6,450
≈ $9,410
≈ $3,408
≈ $4,183
≈ $2,212
≈ $6,118
≈ $2,742
≈ $2,068
≈ $3,992
≈ $1,547
≈ $12,281
≈ $4,314
by request
≈ $3,895
≈ $4,626
≈ $9,536
≈ $4,091
≈ $1,702
≈ $3,161
≈ $4,350
by request
≈ $790
≈ $765
≈ $3,691
≈ $2,687
3.8
Overall rating: 1
August 17, 2021
Awful service and attendance to pregnant patients. No emergency room, no emergency services. Seem like governmental hospital and not private. Amarante deserves better!!!
Overall rating: 1
May 26, 2023
Good afternoon I hereby make a complaint, which aims to be constructive criticism, in order to improve the service. On the 24th, I had a psychiatry consultation with Dr. Julieta Palhinhas, who is an excellent professional. I usually arrive well in advance, on this day I arrived at around 10am and the appointment was at 10:20am. It turns out that I removed the password and they were already calling my name, without me having time to go to the counter. Great, I was consulted beforehand, because there were people who didn't show up. After the consultation I got a general service password, but I saw the option to pay in cash and chose that option, thinking it was the most correct. I got the password at 10:36 am and was attended to at 11:06 am, exactly 30 minutes of waiting to make a payment. During that time I asked two receptionists why it was taking so long if I had already been consulted and all that was left to do was pay. Both without any kind of empathy said that it had to wait. There were 12 receptionists working that day, how is it possible to have to wait so long? When I was finally answered I got the answer to this question. The receptionist who helped me told me that it wasn't that password and that the company was trying to eliminate cash payments. I was going to pay by card, but I also had cash to pay. The question is, we wait 30 minutes for people to give up paying in cash, is this the company's strategy, to defeat people due to the tiredness of waiting? As far as I know, it's not that complicated to receive money in cash or pay by card. What is the difficulty here? I don't understand this decision, given that many elderly people don't have a debit card, nor do they know how to use it. What do we do in this situation, leave them waiting? It's just a payment, which doesn't just take time. My suggestion is to rethink this decision, as not everyone has access to cards. I think it is a right that all citizens have to pay, by card or in cash, otherwise money would not exist. I was very pleased to be consulted quickly and then I was completely dissatisfied with the waiting time to make payment. If this situation continues, you may have to rethink whether or not to continue to be consulted at this clinic. It's just my opinion. Appreciate your attention. Carefully, Vera ribeiro
Overall rating: 1
June 16, 2023
Incredible......I waited 70 minutes to be seen by Mr. Doctor José Miguel Freitas! I ended up giving up on the appointment as I was still waiting for them to call me! My Time is as precious as yours..... I will not use your services again!!!!!
Accommodation
Location
Address
Avenida General Vitorino Laranjeir Amarante, Portugal
Visa
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Flight Tickets
One way
1 adult
No children
Outbound
Sun, 06/30
Direct flight $0.00
Indirect flight $0.00
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Return
Sun, 07/07
Direct flight $0.00
Indirect flight $0.00
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