Clinic LA Dental Clinic California in Los Angeles

I visited LA Dental Clinic for the first time and the staff, assistant and the doctor was super friendly. They made sure I felt safe during my stay there. I would definitely recommend to a friend!

I didn’t think I could feel more ripped off than when I left a car dealership with a new, overpriced car, and yet somehow LA Dental Clinic has succeeded in topping that. My experience was bad enough that I feel compelled to warn future clients about the billing of this clinic. I first came to LA Dental in 2020 after researching Invisalign providers, and I was excited to support a sister run business. The office is clean and modern, and I felt well taken care of throughout the Invisalign process, as well as my veneers at the end of the treatment. I did happen to catch an overcharge of $375 for my Invisalign, and I had to call the office multiple times to get this fixed (they told me a charge previously had “not gone through”) but it definitely got charged to my credit card and they gave me a refund sometime later. I should have run away then, but I chose to give them the benefit of the doubt. Recently, I had a cleaning/x-rays done and a wisdom teeth extraction some days later. I noticed I was overcharged for the cleaning, and that it was noted on the invoice. I didn’t give it too much attention as I figured it would get solved, but the amount I was charged for the wisdom teeth extraction and what the staff were telling me raised a red flag. During the consultation, they gave me a lower figure and then once I received the quote it was higher, I spoke to them and they gave me some confusing explanation for the amount. After the procedure, I did some digging around with my insurance and flex plan, and I was told since the dental clinic had overcharged me they were the ones responsible for the refund, not my insurance. After failing to reach a solution with Gloria from the staff, I had to resort to having a manager from my flex plan speak with her on the phone. Gloria lied and said I had asked to pay completely out of pocket (which some patients choose to do so it turns out cheaper but I never had that conversation with them). I chose to believe they were charging me the correct amount and I asked to pay online.They chose to overcharge me by $1235. Upon being pressed further by the manager from my flex plan on why they had charged me as a cash patient and then BILLED MY INSURANCE, they lied and said I had asked for the out of pocket quote and then had given them my insurance at the last minute. This makes no sense and is an outright lie because they already had my insurance on file and had filed a claim for the previous teeth cleaning and X-rays. Not to mention I have an email thread where they mention my insurance when trying to explain the projected costs. The manager from my flex plan finally got Diana from billing to admit that they owed me over 1000 dollars, and that they would refund me. Would have been much less work for you guys to charge me honestly instead of trying to keep track of your lies! 🤡 I don’t understand how these people can live with themselves knowing they are blatantly ripping off and taking advantage of customers who are not closely paying attention to billing and don’t have anybody to advocate for them like I did. I wasted so much time trying to figure all this out while trying to recover from the procedure. It is a shame that I will have to find a new dentist. BUYER BEWARE

The hygienist was great at cleaning my teeth. The dentist was great at explaining my procedure for Invisalign and the assistant to the dentist was very professional, nice, and help me feel comfortable. Overall great experience.