Clinic Sunshine Hospital - Western Health in Saint Albans

2.7
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single rooms, Shared rooms

Sunshine Hospital is an acute and sub-acute teaching hospital with approximately 600 beds(including Mental Health beds managed by North West Mental Health). Sunshine Hospital has a range of services including a new intensive care unit, cardiac care services, women’s and children’s services, surgical, medical, mental health, aged care and rehabilitation services. Sunshine Hospital’s emergency department, including a paediatric service, is one of the busiest general emergency departments in Victoria. Maternity services at Sunshine Hospital has the third largest number of births of any hospital in the state. It continues to grow to meet the increasing demand within the community.​

Prices

Cardiac surgery

  • Alcohol septal ablation in hypertrophic obstructive cardiomyopathy — ≈ $9,861
  • Balloon angioplasty and stenting of aorta coarctation — ≈ $24,435
  • Balloon valvuloplasty — ≈ $19,387
  • Cardiac catheterization — ≈ $5,611
  • Cardiac resynchronization therapy with defibrillator (CRT-D) — ≈ $40,886
  • Cardiac resynchronization therapy with pacemaker (CRT-P) — ≈ $29,931
  • Catheter cardiac ablation — ≈ $13,162
  • Catheter cryoablation — ≈ $39,210
  • Change of defibrillator — ≈ $15,387
  • Coil embolization of intracardiac shunts and fistulas — ≈ $16,721
  • Coronary catheterization — ≈ $4,426
  • Dual chamber pacemaker insertion — ≈ $20,984
  • Electrophysiology study (EPS) — ≈ $8,410
  • Fractional flow reserve (FFR) — ≈ $2,727
  • Implantable cardioverter-defibrillator implantation (ICD) — $0
  • Insertion of one electrode for implanted pacemaker or defibrillator — ≈ $23,622
  • Insertion of two electrodes for implanted pacemaker or defibrillator — $0
  • Intraaortic balloon pump (IABP) procedure — ≈ $7,279
  • Leadless Pacemaker implantation Micra and Nanostim — ≈ $14,396
  • Left atrial appendage occlusion — ≈ $26,317
  • Loop recorder implantation (ILR) — ≈ $7,207
  • Loop recorder removal — ≈ $5,290
  • Management of ICD system — ≈ $2,807
  • Management of pacemaker system — ≈ $1,503
  • NobleStitch™ PFO closure procedure — $0
  • Open pulmonary valvotomy — ≈ $38,749
  • Pacemaker replacement — ≈ $10,606
  • Percutaneous ASD closure — ≈ $18,571
  • Percutaneous balloon aortic valvuloplasty (PBAV) — ≈ $17,758
  • Percutaneous balloon mitral valvuloplasty (PBMV) — ≈ $26,089
  • Percutaneous balloon pulmonary valvuloplasty (PBPV) — ≈ $16,923
  • Percutaneous balloon tricuspid valvuloplasty (PBTV) — ≈ $14,954
  • Percutaneous closure of ventricular septal defect (VSD) — ≈ $24,763
  • Percutaneous coronary intervention (PCI) with angioplasty — ≈ $13,531
  • Percutaneous coronary intervention (PCI) with stent insertion — ≈ $11,947
  • Permanent pacemaker implantation — ≈ $17,480
  • Radiofrequency ablation (RFA) — ≈ $32,153
  • Rashkind procedure — ≈ $15,612
  • Removal of permanent pacemaker — ≈ $10,338
  • Rotational atherectomy — ≈ $4,843
  • Single chamber pacemaker insertion — ≈ $18,161
  • Temporary pacemaker implantation — ≈ $2,293
  • Transcatheter closure of patent ductus arteriosus (PDA) in adults — ≈ $22,413
  • Transcatheter mitral valve repair (TMVR) with MITRACLIP — ≈ $33,411
  • TriClip Transcatheter tricuspid valve repair — ≈ $28,210

Vascular surgery


Neurosurgery

  • Brain biopsy — ≈ $7,436
  • Brain tumors surgery — ≈ $25,029
  • Craniotomy — ≈ $19,422
  • Endoscopic pituitary surgery — ≈ $22,012
  • Surgery for an acoustic neuroma — ≈ $27,023

Oncology

  • Abdominoperineal resection (APR) — ≈ $21,737
  • Adrenalectomy — ≈ $14,139
  • Bilateral adnexectomy — ≈ $7,920
  • Brachytherapy for skin cancer — $0
  • Chemotherapy for bladder cancer — $0
  • Chemotherapy for bone cancer — $0
  • Chemotherapy for brain cancer — $0
  • Chemotherapy for colorectal cancer — $0
  • Chemotherapy for endometrial cancer — $0
  • Chemotherapy for eye cancer — $0
  • Chemotherapy for gallbladder cancer — $0
  • Chemotherapy for head and neck cancer — $0
  • Chemotherapy for kidney cancer — $0
  • Chemotherapy for leukemia — $0
  • Chemotherapy for liver cancer — $0
  • Chemotherapy for lung cancer — $0
  • Chemotherapy for lymphoma — $0
  • Chemotherapy for melanoma — $0
  • Chemotherapy for myeloma — $0
  • Chemotherapy for neuroblastoma — $0
  • Chemotherapy for neuroendocrine tumours (NETs) — $0
  • Chemotherapy for non-melanoma skin cancer — $0
  • Chemotherapy for ovarian cancer — $0
  • Chemotherapy for pancreatic cancer — $0
  • Chemotherapy for prostate cancer — $0
  • Chemotherapy for soft tissue sarcoma — $0
  • Chemotherapy for stomach cancer — $0
  • Chemotherapy for testicular cancer — $0
  • Chemotherapy for vaginal cancer — $0
  • Cholecystectomy — ≈ $5,727
  • Colon polypectomy — ≈ $2,042
  • Colorectal endoscopic mucosal resection (EMR) — ≈ $4,071
  • Conization — ≈ $3,101
  • Cryotherapy for skin lesions — ≈ $2,068
  • Cystectomy + Bladder reconstruction — ≈ $24,148
  • Cystoprostatectomy — ≈ $18,979
  • Debulking cytoreductive surgery — ≈ $20,738
  • Distal gastric resection — ≈ $9,583
  • Distal pancreatectomy — ≈ $16,738
  • Duodenectomy — ≈ $8,739
  • Endometriosis surgery — ≈ $6,145
  • Esophagogastrectomy — ≈ $36,799
  • Extended cholecystectomy — ≈ $15,253
  • Gastric endoscopic submucosal dissection (ESD) — ≈ $3,130
  • Hartmann's operation — ≈ $13,426
  • Hemicolectomy — ≈ $13,390
  • Hemithyroidectomy — ≈ $8,609
  • Hormone therapy for breast cancer — $0
  • Hormone therapy for ovarian cancer — $0
  • Hysteroscopic polypectomy — ≈ $5,211
  • Image-guided radiation therapy (IGRT) — $0
  • Intensity-modulated radiation therapy (IMRT) — $0
  • Intersphincteric resection (ISR) — ≈ $8,889
  • Interstitial chemotherapy for brain tumors — $0
  • Isolated limb perfusion (ILP) — $0
  • Jejunostomy — ≈ $7,881
  • LINAC based stereotactic radiosurgery — $0
  • Laparascopic myomectomy — ≈ $8,647
  • Laparoscopic adnexectomy — ≈ $6,758
  • Laparoscopic cholecystectomy — ≈ $9,189
  • Laparoscopic ovarian cystectomy — ≈ $6,775
  • Laparoscopically assisted vaginal hysterectomy (LAVH) — ≈ $8,178
  • Laparoscopy-assisted supracervical hysterectomy (LASH) — ≈ $8,434
  • Laproscopic total gastrectomy — ≈ $16,348
  • Laser therapy for skin lesions — ≈ $2,142
  • Loop electrosurgical excision procedure (LEEP) — ≈ $1,685
  • Low anterior resection (LAR) — ≈ $10,719
  • Major liver resection — ≈ $28,793
  • Melanoma surgical removal — ≈ $1,655
  • Minor liver resection — ≈ $14,677
  • Mohs surgery — ≈ $3,115
  • Myomectomy — ≈ $6,159
  • Nephroureterectomy — ≈ $13,363
  • Non-anatomic liver resection (NAR) — ≈ $30,568
  • Omentectomy — ≈ $4,423
  • Open hysterectomy — ≈ $8,104
  • Orchiectomy — ≈ $5,828
  • Ovarian transposition — ≈ $3,412
  • Pancreaticoduodenectomy — ≈ $32,327
  • Parathyroidectomy — ≈ $6,998
  • Partial cystectomy — ≈ $7,830
  • Partial penectomy — ≈ $7,016
  • Partial vulvectomy — ≈ $5,067
  • Proctocolectomy — ≈ $23,275
  • Proximal gastric resection — ≈ $14,956
  • Radiation therapy — $0
  • Radical cystectomy — ≈ $17,499
  • Radical nephrectomy — ≈ $13,458
  • Radical nephrectomy + Inferior vena cava (IVC) thrombectomy — ≈ $20,962
  • Radical prostatectomy — ≈ $15,285
  • Radical trachelectomy — ≈ $10,363
  • Radical vulvectomy — ≈ $9,898
  • Rectum anterior resection — ≈ $16,601
  • Removal of benign skin lesions — ≈ $2,195
  • Retroperitoneal tumor resection — ≈ $22,035
  • Salpingectomy — ≈ $6,163
  • Sigmoidectomy — ≈ $15,546
  • Skin cancer surgery — ≈ $1,612
  • Small bowel resection — ≈ $13,251
  • Subtotal gastrectomy — ≈ $14,918
  • Subtotal thyroidectomy — ≈ $6,729
  • Total colectomy — ≈ $15,013
  • Total esophagectomy — ≈ $24,097
  • Total gastrectomy — ≈ $21,398
  • Total laparoscopic hysterectomy (TLH) — ≈ $8,251
  • Total laparoscopic hysterectomy (TLH) + Bilateral adnexectomy — ≈ $12,428
  • Total pancreatectomy — ≈ $15,583
  • Total parietal peritonectomy — $0
  • Total penectomy — ≈ $8,650
  • Total thyroidectomy — ≈ $6,729
  • Transanal endoscopic microsurgery (TEM) — ≈ $5,732
  • Transurethral incision of the prostate (TUIP) — ≈ $5,982
  • Transurethral resection of bladder tumor (TURBT) — ≈ $6,959
  • Transurethral resection of the prostate (TURP) — ≈ $5,926
  • Tumor-infiltrating lymphocyte (TIL) therapy — $0
  • Ureteral cancer surgery — $0
  • Urethral cancer surgery — ≈ $5,538
  • Vaginal hysterectomy — ≈ $6,948
  • Vaginectomy — ≈ $5,984
  • Volumetric modulated arc therapy (VMAT) — $0

Orthopedic surgery

  • Achilles tendon repair surgery — ≈ $7,475
  • Acromioclavicular joint reconstruction — ≈ $5,926
  • Ankle arthrodesis — ≈ $8,997
  • Ankle fracture surgery — ≈ $8,057
  • Ankle ligament reconstruction surgery — ≈ $5,926
  • Ankle osteophyte removal — ≈ $2,911
  • Ankle osteotomy — ≈ $9,441
  • Arthrocentesis — ≈ $759
  • Arthroscopic biceps tenodesis — ≈ $5,069
  • Arthroscopic capsular release of the ankle joint — ≈ $4,886
  • Arthroscopic chondroplasty — ≈ $7,755
  • Arthroscopic elbow debridement — ≈ $2,279
  • Arthroscopic jumper's knee surgery — ≈ $5,350
  • Arthroscopic knee debridement — ≈ $9,096
  • Arthroscopic labrum refixation surgery — ≈ $7,710
  • Arthroscopic meniscus repair — ≈ $10,959
  • Arthroscopic partial meniscectomy — ≈ $8,185
  • Arthroscopic reconstruction of the knee ligament — ≈ $6,921
  • Arthroscopic reconstruction of the posterior cruciate ligament (PCL) — ≈ $12,206
  • Arthroscopic rotator cuff repair — ≈ $7,170
  • Arthroscopic shoulder remplissage procedure — ≈ $8,317
  • Arthroscopic synovectomy of the knee joint — ≈ $7,298
  • Arthroscopic total meniscectomy — ≈ $8,249
  • Arthroscopic treatment of prepatellar bursitis — ≈ $4,861
  • Arthroscopic trochanter bursitis surgery — ≈ $5,155
  • Athletic pubalgia surgery — ≈ $7,186
  • Baker's cyst surgery — ≈ $4,956
  • Bankart shoulder repair surgery — ≈ $8,887
  • Biceps tenotomy — ≈ $5,403
  • Bow legs surgery — ≈ $8,054
  • Carpal tunnel surgery — ≈ $1,977
  • Clavicle osteosynthesis — ≈ $7,794
  • Claw toe surgery — ≈ $4,172
  • Clubfoot surgical treatment — ≈ $4,673
  • Complex foot surgery — ≈ $9,909
  • Cubital tunnel syndrome surgery — ≈ $4,509
  • De Quervain's tendon release — ≈ $2,736
  • Delayed osteosynthesis — ≈ $13,536
  • Distal biceps tendon repair surgery — ≈ $8,079
  • Dupuytren's contracture surgery — ≈ $3,751
  • Elbow arthroscopy — ≈ $6,751
  • Elbow fracture surgery — ≈ $5,768
  • Elbow osteotomy — ≈ $6,687
  • External fixation — ≈ $2,247
  • Fasciotomy of the lower limb — ≈ $4,377
  • Femoral osteotomy — ≈ $10,355
  • Finger reconstruction — ≈ $5,060
  • First metatarsophalangeal joint arthrodesis — ≈ $6,072
  • Foot and ankle arthroscopy — ≈ $4,096
  • Foot and ankle tendon surgery — ≈ $4,981
  • Foot arthrodesis — ≈ $9,102
  • Foot deformity correction — ≈ $7,014
  • Foot drop surgery — ≈ $9,685
  • Foot ganglion cyst removal — ≈ $3,566
  • Forearm fasciotomy — ≈ $5,123
  • Forearm fracture surgery — ≈ $4,431
  • Frozen shoulder surgery — ≈ $5,464
  • Guyon's canal release — ≈ $3,522
  • Haglund's deformity surgery — ≈ $4,983
  • Hallux rigidus surgery — ≈ $4,232
  • Hallux valgus surgery — ≈ $6,309
  • Hammer toe surgery — ≈ $3,195
  • Hamstring syndrome surgery — ≈ $7,476
  • Hand ganglion cyst removal — ≈ $1,977
  • Hand rejuvenation with structural fat grafting — ≈ $5,809
  • Hand surgery — ≈ $7,477
  • Hand tendon surgery — ≈ $3,141
  • Heel bursectomy — ≈ $4,796
  • High tibial osteotomy — ≈ $12,412
  • Hindfoot fracture surgery — ≈ $9,167
  • Hip arthrodesis — ≈ $12,633
  • Hip arthroscopy — ≈ $4,901
  • Hip core decompression — ≈ $6,557
  • Hip debridement surgery — $0
  • Hip fracture surgery — ≈ $9,243
  • Hip osteotomy — ≈ $11,714
  • Hip surgery — ≈ $23,241
  • Humerus fracture surgical treatment — ≈ $7,324
  • Interphalangeal joint arthrodesis — ≈ $6,842
  • Intramedullary nailing — ≈ $6,823
  • Joint dislocation reduction — ≈ $7,462
  • Kidner procedure — ≈ $2,704
  • Knee arthroscopy — ≈ $3,439
  • Knee osteotomy — ≈ $13,311
  • Lapidus arthrodesis — ≈ $9,181
  • Latarjet procedure — ≈ $8,312
  • Mallet finger surgery — ≈ $2,755
  • Mallet toe surgery — ≈ $4,203
  • Morton’s neuroma surgery — ≈ $3,666
  • Mumford procedure — ≈ $6,649
  • Open reduction and internal fixation (ORIF) — ≈ $6,536
  • Orthopedic surgery for cerebral palsy — $0
  • Osgood–Schlatter disease (OSD) surgery — ≈ $3,813
  • Osteosynthesis — ≈ $8,810
  • Outerbridge-Kashiwagi procedure — ≈ $4,760
  • Partial patellectomy — ≈ $7,664
  • Patella fracture surgery — ≈ $6,479
  • Patella stabilisation surgery — ≈ $5,379
  • Pediatric arthroscopy — $0
  • Percutaneous pinning — ≈ $3,590
  • Phalangeal fractures surgery — ≈ $7,089
  • Piriformis syndrome surgery — ≈ $6,025
  • Plantar fasciitis surgery — ≈ $4,241
  • Polydactyly surgery — ≈ $3,973
  • Pronator teres syndrome treatment — ≈ $4,368
  • Quadriceps tendon reconstruction — ≈ $10,712
  • Quadricepsplasty — ≈ $10,946
  • Radial head excision — ≈ $4,694
  • Radial head fracture surgery — ≈ $6,482
  • Removal of external fixator — ≈ $1,442
  • Removal of osteosynthetic material — $0
  • Revision Achilles tendon reconstruction — ≈ $13,075
  • Rotator cuff repair — ≈ $6,510
  • Running injuries surgical treatment — ≈ $4,019
  • SLAP repair surgery — ≈ $9,575
  • Scaphoid pseudarthrosis reconstruction — ≈ $6,656
  • Shoulder arthroscopy — ≈ $8,825
  • Shoulder osteotomy — ≈ $5,608
  • Shoulder stabilisation surgery — ≈ $6,501
  • Shoulder subacromial decompression surgery — ≈ $5,876
  • Sternal fracture treatment — ≈ $7,965
  • Surgery for hip impingement — ≈ $10,069
  • Surgical Treatments for Legg-Calvé-Perthes disease — ≈ $7,300
  • Surgical treatment of congenital pseudarthrosis of the tibia — ≈ $26,194
  • Surgical treatment of elbow instability — ≈ $5,817
  • Surgical treatment of hip dysplasia — ≈ $6,225
  • Surgical treatment of non-unions — ≈ $7,813
  • Syndactyly surgery — ≈ $14,691
  • Tailor's bunion surgery — ≈ $6,471
  • Tarsal coalition surgery — $0
  • Tarsal tunnel surgery — ≈ $4,278
  • Tennis elbow surgery — ≈ $2,912
  • Toe joint arthroscopy — ≈ $6,374
  • Toe shortening surgery — ≈ $3,446
  • Tommy John surgery — ≈ $4,614
  • Total patellectomy — ≈ $3,039
  • Trapeziectomy — ≈ $5,629
  • Trigger finger release — ≈ $2,333
  • Weil osteotomy surgery — ≈ $4,591
  • Wrist arthroscopy — ≈ $3,366
  • Wrist fracture surgery — ≈ $5,548
  • Wrist ligament repair — ≈ $7,619
  • Wrist synovectomy — ≈ $1,293

Prices for selected procedures, total
$0
Cardiac surgery
Price, USD
≈ $9,861
≈ $24,435
≈ $19,387
≈ $5,611
≈ $40,886
≈ $29,931
≈ $13,162
≈ $39,210
≈ $15,387
≈ $16,721
≈ $4,426
≈ $20,984
≈ $8,410
≈ $2,727
by request
≈ $23,622
by request
≈ $7,279
≈ $14,396
≈ $26,317
≈ $7,207
≈ $5,290
≈ $2,807
≈ $1,503
by request
≈ $38,749
≈ $10,606
≈ $18,571
≈ $17,758
≈ $26,089
≈ $16,923
≈ $14,954
≈ $24,763
≈ $13,531
≈ $11,947
≈ $17,480
≈ $32,153
≈ $15,612
≈ $10,338
≈ $4,843
≈ $18,161
≈ $2,293
≈ $22,413
≈ $33,411
≈ $28,210
Vascular surgery
Price, USD
Neurosurgery
Price, USD
≈ $7,436
≈ $25,029
≈ $19,422
≈ $22,012
≈ $27,023
Oncology
Price, USD
≈ $21,737
≈ $14,139
≈ $7,920
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
by request
≈ $5,727
≈ $2,042
≈ $4,071
≈ $3,101
≈ $2,068
≈ $24,148
≈ $18,979
≈ $20,738
≈ $9,583
≈ $16,738
≈ $8,739
≈ $6,145
≈ $36,799
≈ $15,253
≈ $3,130
≈ $13,426
≈ $13,390
≈ $8,609
by request
by request
≈ $5,211
by request
by request
≈ $8,889
by request
by request
≈ $7,881
by request
≈ $8,647
≈ $6,758
≈ $9,189
≈ $6,775
≈ $8,178
≈ $8,434
≈ $16,348
≈ $2,142
≈ $1,685
≈ $10,719
≈ $28,793
≈ $1,655
≈ $14,677
≈ $3,115
≈ $6,159
≈ $13,363
≈ $30,568
≈ $4,423
≈ $8,104
≈ $5,828
≈ $3,412
≈ $32,327
≈ $6,998
≈ $7,830
≈ $7,016
≈ $5,067
≈ $23,275
≈ $14,956
by request
≈ $17,499
≈ $13,458
≈ $20,962
≈ $15,285
≈ $10,363
≈ $9,898
≈ $16,601
≈ $2,195
≈ $22,035
≈ $6,163
≈ $15,546
≈ $1,612
≈ $13,251
≈ $14,918
≈ $6,729
≈ $15,013
≈ $24,097
≈ $21,398
≈ $8,251
≈ $12,428
≈ $15,583
by request
≈ $8,650
≈ $6,729
≈ $5,732
≈ $5,982
≈ $6,959
≈ $5,926
by request
by request
≈ $5,538
≈ $6,948
≈ $5,984
by request
Orthopedic surgery
Price, USD
≈ $7,475
≈ $5,926
≈ $8,997
≈ $8,057
≈ $5,926
≈ $2,911
≈ $9,441
≈ $759
≈ $5,069
≈ $4,886
≈ $7,755
≈ $2,279
≈ $5,350
≈ $9,096
≈ $7,710
≈ $10,959
≈ $8,185
≈ $6,921
≈ $12,206
≈ $7,170
≈ $8,317
≈ $7,298
≈ $8,249
≈ $4,861
≈ $5,155
≈ $7,186
≈ $4,956
≈ $8,887
≈ $5,403
≈ $8,054
≈ $1,977
≈ $7,794
≈ $4,172
≈ $4,673
≈ $9,909
≈ $4,509
≈ $2,736
≈ $13,536
≈ $8,079
≈ $3,751
≈ $6,751
≈ $5,768
≈ $6,687
≈ $2,247
≈ $4,377
≈ $10,355
≈ $5,060
≈ $6,072
≈ $4,096
≈ $4,981
≈ $9,102
≈ $7,014
≈ $9,685
≈ $3,566
≈ $5,123
≈ $4,431
≈ $5,464
≈ $3,522
≈ $4,983
≈ $4,232
≈ $6,309
≈ $3,195
≈ $7,476
≈ $1,977
≈ $5,809
≈ $7,477
≈ $3,141
≈ $4,796
≈ $12,412
≈ $9,167
≈ $12,633
≈ $4,901
≈ $6,557
by request
≈ $9,243
≈ $11,714
≈ $23,241
≈ $7,324
≈ $6,842
≈ $6,823
≈ $7,462
≈ $2,704
≈ $3,439
≈ $13,311
≈ $9,181
≈ $8,312
≈ $2,755
≈ $4,203
≈ $3,666
≈ $6,649
≈ $6,536
by request
≈ $3,813
≈ $8,810
≈ $4,760
≈ $7,664
≈ $6,479
≈ $5,379
by request
≈ $3,590
≈ $7,089
≈ $6,025
≈ $4,241
≈ $3,973
≈ $4,368
≈ $10,712
≈ $10,946
≈ $4,694
≈ $6,482
≈ $1,442
by request
≈ $13,075
≈ $6,510
≈ $4,019
≈ $9,575
≈ $6,656
≈ $8,825
≈ $5,608
≈ $6,501
≈ $5,876
≈ $7,965
≈ $10,069
≈ $7,300
≈ $26,194
≈ $5,817
≈ $6,225
≈ $7,813
≈ $14,691
≈ $6,471
by request
≈ $4,278
≈ $2,912
≈ $6,374
≈ $3,446
≈ $4,614
≈ $3,039
≈ $5,629
≈ $2,333
≈ $4,591
≈ $3,366
≈ $5,548
≈ $7,619
≈ $1,293
2.7
Overall rating: 5
October 02, 2023
I was admitted via the ED due to a medical issue and I haven't had such an efficient experience at any hospital in Australia. The staff were patient, kind, had great bedside manner and the doctors were very quick to see each patient. It's a newer hospital and has a great feel to it and the amenities are clean. Sunshine Hospital is definitely one of the best hospitals I have been admitted to.
Overall rating: 2
October 06, 2023
Going to shame this woman publicly for her rude behaviour to my family on the 06/10/2023. Located at the Joan Kirner Women & Children’s department, my family & I asked for directions to see my aunt who recently got admitted to the hospital. Had to walk back & forth because some staff at Sunshine hospital were inconsistent with telling us where to go, how to get there - eventually making us confused and restless. My cousin spoke very calmly to her asking for her assistance but she did NOT respond well: 1) she did not use her indoor voice, spoke obnoxiously loud & even blurted out his address. 2) no smile, or any welcoming behaviour from her. I did not say anything because I did not want to cause a scene, but my family members all noticed it. My grandma didn’t like the way she served us & pointed that hospital staff should be friendlier. Luckily, my aunty spoke on behalf of all of us & told her off, saying to her that her customer service was rubbish & that she needed to do her job properly. Go home, retire & let someone take over who ACTUALLY can do their job because clearly you don’t. Even this woman at the MAIN reception was obnoxious as well since i haven’t stepped foot in this hospital (over a decade ago) and may have lost direction but at least SHE smiled. I don’t ever like to publicly shame someone, but if they’re rude to my family or anyone else i care about it’ll be an exception. My family members are soft spoken, to be given such rubbish service from both main reception & Joan Kirner department is utterly despicable. I’m glad my aunty told you off.
Overall rating: 5
November 12, 2023
I had to have an emergency surgery on the 11/11/2023. I just want to thank the Staff at the hospital for such a professional , polite and extremely well co-ordinated care from start to end . From arriving at the beginning and being interviewed by the first point of contact (nurse) and then the admin staff, both professional and friendly. When the nurse from the Emergency Department came to fetch me , she was brilliant in her care, after the Doctor saw me . She was so thorough and careful in attaching my drip for my medication . She was so careful in finding a strong vein to take my blood , and answering any questions I asked her. What an amazing nurse. The doctor was also polite and friendly and explained what needed to be done . One of the surgical team came to speak to me as well and told me exactly what the surgery was all about , also friendly and polite . They then moved me to a ward and the PSA staff member was friendly and polite. At the ward , there was a student nurse and she was so professional in her manner of asking questions and checking my Blood pressure , temperature and oxygen , she even went to find my wife a chair. When the student's shift ended , the nurse that took care of me was even more amazing , explaining what was going to happen and reassuring me , went with me to the theatre and escorted back after the surgery. Took great care in her treatment of me , with pain relief and antibiotics through my drip. I just want to say a big thank you to her. The anaesthetists were so thorough and reassuring as well as polite and friendly . Both were so willing in answering and explaining my concerns or questions I had .The anaesthetist nurse assistant was polite and friendly. The surgeon was great , helpful and friendly . Sunshine hospital is so clean and has great modern facilities and technology. Thank you so much Sunshine hospital for your great service from ALL your staff .
Accommodation
single rooms
Shared rooms
Conveniences
Menu on request
Interpreter services
Transport services
Pastoral care
Internationa patient services
Location
Address
176 Furlong Road Saint Albans, Australia
Visa
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Flight tickets
One way
1 adult
No children
Outbound
Wed, 11/20
Direct flight
Indirect flight
20
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24
25
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27
28
29
30
01
02
03
Return
Wed, 11/27
Direct flight
Indirect flight
27
28
29
30
01
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10
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