from Julia Mckillop
October 19, 2023
Worst experience of my life. Nurses not only asked but forced baksheesh from us. Doctor was over 1 hour late, but they had 12 clients booked for thr same procedure at the same time. I didn't have a consultation pre procedure, I never met the doctor doing the procedure. The nurses asking about my medical history couldn't speak English so I prayed that the procedure, which as u der anesthesia would be OK. After the procedure they informed me I owed double the amount because calculations were wrong, the doctor didn't come in to see if I was OK, he sent his minion. For an International Hospital and supposedly a good one, I have had better patient care and doctor service at a local hospital. For the price of this experience I was highly disappointed
from aladdin badran
September 25, 2023
Worst service in a hospital ever. The hospital has a great brand name for what it one day used to resemble. Now, they just operate through that brand name not the actual service, care or help.
You pay for an obligatory profile creation!!! EVEN IF you have had a profile created for you in the other "Nasr City" branch!!! "Because we share the same name but different management" -as the customer service agent said.
You will always have to wait prolonged periods of times, whether you're in for an inpatient clinic, or even to enter the EMERGENCY room!! Heck! You even have to take a number to get through to the FRONT DESK!!!
Unorganized staff, no customer care whatsoever, Worst nursing staff ever. And I'm pretty sure they teach all their staff how to frown in front of clients and patients.
I also have been looking into their replies on the poor reviews here, they ask people to send their contact info. BUT NOT INCLUDING A CONTACT METHOD!
How can any one "Send you" their info, without knowing where to send it or to whom?!
I hate it there.
from Hassan Hosny
July 17, 2023
Really excellent service based on my experience with my wife while she was in the hospital. I would like to thank the respected medical team, especially Dr. Ahmed El-Manawy, Professor of Gynecology. I also thank Dr. Ahmed Desouky and the nursing team located in Unit 21