Pelvic vein embolization (PVE) in 1 Vascular surgery clinic in Kenya

The pharmacy is the most annoying place in Aga Khan hospital, you have so many counters which actually are doing nothing or no work. I hope you can improve on the rate of service in the pharmacy especially for out patients. Thank you

Parking.. Hectic Reception takes over an hour to just register and pay. Then waiting for triage is another headache. The only smooth part is being at the Doctor's office. Which takes WAAAY less time than everywhere else btw. Then the pharmacy is the absolute ghetto to say the least. That system is definitely NOT WORKING. Only reason I come back is because the Doctors are amazing. The 3 star is solely for the Doctors. If you're planning to go there, just clear your calendar for the day.

This used to be a very great patient-centered hospital. Today the hospital has joined the bandwagon of substandard business healthcare providers. Why? 1. Why is the hospital charging fresh consultation on lab results review and medication? 2. How can you wait in line for over one hour for billing when you are barely 3 people online?

As an Amerivan medical professional, I was in need of Emergency services. I had visited this hospital in the past so I chose to come here. Ultimately, I was admitted for surgery, which was scary being in foreign facility. But let me tell you something, the staff are AMAZING here. They ensured all my needs were met at all times, and even took the time to answer all my questions. Most do speak English.. The building is clean and the rooms are nice. A complete surprise was the food, it was high quality traditional Egyptian meals. I will recommend this facility to any family or friends who come to visit. I want to thank all the staff who cared for me, you truly are amazing people. May God bless your lives abundantly.

Excellent hospital service and quality

No time respect at all

I would like to recognize Dr. Shahenda Ahmed from outpatient Pharmacy team as she is a very supportive person and putting the patient satisfaction as her first priority! She also made sure to educate me very well about the medicines and answered all of my uncountable queries with patience🥰

Eng mahmoud zahran I want to thank all the staff nursing and housekeeping administration Doctor's as well for caring and medication Dr walid kamal icu in charge and thanks for al Salam hospital

My name is Carmen Felicita Figueroa and I was in the  hospital from  August 10, 2023 through August 13, 2023.  The nurse Esraa Adel make me feel like her family in my stayed at hospital. Her care for patients are outstanding and her blessings hands can’t feel the needles at all.  Her charismatic is beyond excellence. I recommend her for any hospital in the globe.

Very bad experience should be closed its not hospital

Dr Ibrahim El Ganzoury is the best diagnostician, incredibly smart and credible, reinstates trust in doctors..Loads of gratitude and best wishes for continued success & wellness

Good medical service. The clinics are running almost throughout the day. Although the service is expensive here, but almost everything there is covered by insurance, and then you will get the service for a very reasonable price.

We was waiting in the 4th floor clinic to pay, for more than one hour. The staff told us that the person responsible for the payment is downstairs and he will come later ( 1 hour !!)

DO NOT GO TO THIS PLACE! I gave birth in this clinic since this is what my doctor recommended and work with, the receptionists weren’t so bad but the whole experience was terrible, when I got to the room, they were probably giving some students to practice on me and put the IV needle in my hand, they tried like 4 times and that was so painful ( I still have one of the scars until now on my hand ). And when they took me to the surgery room, the anesthesiologist though it’s not a good place to put the IV and he took it off roughly and put it somewhere else, and when he was putting it I reacted with my face ( I closed my eyes and pressed on them ) and he was like " you are not brave at all ". He was putting a needle in my hand and he wants me to not feel anything. And even how he was talking to the team and all he was so rude, he was too harsh with me until I told one of the nurses I think, and she told me " don’t worry you are with us ". So after I delivered the baby, they didn’t even give her to me ( not talking about the surgery room ). They put the newborns in the hallway and they don’t even have a room for them and I don’t like that. After that, they brought her and they come check on me sometimes, but they didn’t even help me with the baby, ( unless giving her some milk or changing sometimes ). So when we left ( I was having a C-section ) and my husband took the bill and our luggage to go pay, the manager told him no you go take her (me) back to the room and you pay, then she can go home ( and she saw how I barely move my legs, I was in pain not even able to walk properly and one step was already too much for me ). So I went back until he paid and left again. After few day, my hand start swollen, I went to the doctor, he told me this is a INFECTION from the IV needle that they left in my hand and didn’t take it off. Anyway, I do not recommend it to anyone I know or don’t know, that was horrible and I’ll never put my feet there again.

Been there for two c sections and it s been a breeze 😌 👌🏻 they took good care of me and my babies the staff was super helpful caring and understanding which made my healing journey easier i strongly recommended if ur looking for a good place to welcome your bundle of joy😊

The best experience I have had with a medical provider was at BASS. The entire staff are exceptionally friendly, pleasant, always ready to help and care for you like family. Dr Ogungbo is a wonderful neurosurgeon. I especially love how he allowed plenty of time for questions and really took his time to explain my conditions with me as well as my treatment options. They all ensured I had a smooth prep, spinal surgery, and excellent follow-up. I received an international standard care in our local environ😊. I am so glad I chose BASS and would highly recommend them to anyone.

All I can say is that God is always on my case. I found BASS on google map and went through their videos and photos. Never knew God was directing me to the best spine surgeon I would ever meet. Am grateful for their love and selflessness. I had faith in them from the first day I saw them on the map. And 3 days later I had an emergency surgery. Doctor Ogungbo saw my pain and operated me immediately without asking for a dime. Nigeria is truly going to be great with people like him. God bless your healing hands doctor. God bless the entire BASS team. NB: I was smiling during the procedure 😂

Team BASS are wonderful. Dr. Ogumbo is and his team did a great job for me when I had my spinal surgery early this year. It was a great outcome and they are good at following up with their patients. Great team indeed!

ER is terrible! Unprofessional doctor with zero ethics.

Actually I don’t l know what to say because honestly we still can not believe what happened, my mom had an eye surgery 6 months ago more or less ( ophthalmology department) and she went more that once to follow up with her ophthalmologist on her case and the feedback was her surgery went good and she was ok and no need any more to follow up, meanwhile she was very sick nowadays and she went for a checkup on her eye and suddenly doctor saying that stitches still inside the eyes and the new doctor in the same ophthalmology department in the same international medical center removed 2 from the stitches and said that was the previous doctor mistake because he didn’t follow up correctly on his case and didn’t remover the stitches and after all mom is very very sick and she needs laser sessions to feel better. She very old and is feeling sick for what happened and we don’t know how to report or how to escalate honestly.

Radiotherapy section is clean. Very polite, friendly and responsive staff. Scheduled time for the session is accurate you come as per your schedule you start the radiotherapy session right away. Very clean dressing rooms to dress in the medical gown. You pay EGP 10 at the car entrance gates. Parking is available. Very clean bathrooms.