from JOHN STEPHENS
November 09, 2023
I went for my pre admission on Tuesday and received excellent service from Sister Cleo Hendricks and Admin supervisor Kirwin. I went to Busamed in Strand last year in July and they need to learn about quality service from these two individuals! Well done and many thanks!
from Emre da Silva
October 16, 2023
Worst experience ever I have ever had at a hospital with admin staff. I went into labour a month before my due date. While in active labour the hospital kept on pulling my husband out of the room for payment!!! Our first child, 12 midnight on a Saturday, early labour, stressing so much about our child and all these people care about is money. Wanted full payment 12 midnight while I was in labour. Pathetic service from admin staff. I mean God forbid they waited until Monday morning. As if I had control over the whole experience.
Such a pity, nurses and doctors are amazing. But the hospital admin staff has zero tact or empathy.
Cherry on the cake, when it came time to be discharged and make final payment for my baby who had to stay an extra few days, the finance lady was on lunch and we were told....oh its ok...you can pay LATER!!!
Will 100% without a doubt never in my life go back there again.
from Indira Patel
September 26, 2023
I had a septoplasty done by wonderful Dr Nathanie Naude who is a caring professional. The anaesthetist who assisted her was also very engaging, so was the nurse in the operating theatre.
The nurses in the Day Clinic S-ward were unfriendly from the time I entered the ward- a smile is clearly a rarity. Talked to each other in my room as well as when moving me to the theatre waiting area- I was already anxious, their clear disregard for me exacerbated this.
Upon my return to the ward, I had to get the nurse’s attention to ask for something to drink. She had looked in my room and walked right past twice after I woke up before I got her attention, without entering to ask if I was okay or needed anything. Brought me my sandwich and told me she would be back to remove my drip. Almost an hour later, and she still hadn’t returned.
I pressed the call button, and the other nurse came hobbling into the room on her sprained ankle which she said she had hurt a week ago- how would she respond in an emergency? She removed my drip and I asked her if I could use the toilet. She said yes and left- didn’t assess whether I was okay to walk to the toilet which was on the other side of the ward or ask me how I was doing.
The first nurse returned much later and gave me a nose pad to absorb the bleeding- she said I must twist it around to the front if the one side has blood on it until I’ve used the entire area!
The nurse in charge was friendly during discharge, but she could not make up for the overall experience.
Durbanville Mediclinic your nursing staff’s behaviour is shameful. Nurses in understaffed state hospitals show more care. It seems that the bar is set very low for the nurses you employ - they are nonchalant about their duties, lazy and clearly there to simply earn a salary. Nurses are synonymous with nuturing- this was sorely lacking in my experience today. I have had experiences at other Mediclinic hospitals- this Day Clinic was a huge disappointment.