1 Spine surgery clinic in Estrela

The hospital is very good, the whole team is very good, but the so-called "divine cafe" has a terrible service, I bought a salty stuffed chicken, the stuffing was practically frozen, not how it is, the owner even charged me...

Very good hospital, nurses and medical staff too! The only problem is the emergency attendants, they are not at all friendly, they don't care and don't like to give directions.

Organized and clean hospital, the physical space is large and well distributed (first aid, x-ray rooms, surgical center, oncology ward, wards, pediatrics, SUS, among others). The service is of high quality, with very attentive professionals willing to help you.

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

I arrived at 11 pm with my 88-year-old grandfather with lung cancer, already at the entrance to the door the security guard said that the service was taking a long time, that the waiting time was around 6 hours, he said that to see if I would give up and look for another hospital , so I said I was going to wait the same, then he sent me to the triage. The nurse already arrived "armed" saying that it would take a long time for the service that was full and such, again to see if I gave up. I said I was going to wait even if it took a while, so they had to answer us because they saw that I wasn't going to give up. We were attended to at 7:30 in the morning and there was only us and two other people waiting for the service. The male nurses seem like brutes without any delicacy to draw blood from elderly people, they have to guide them better.

I had a gallbladder removal operation a week ago, a lot of attention from Dr Cinthia's medical team and more to the nursing technicians in the postoperative period, several times coming to check if everything was ok or in need of something. Bathroom in the patients' room also everything ok, well-structured room.

My 15-year-old son was received at the hospital with severe abdominal pain, on the same day he was medicated, examined and the medical team performed exploratory laparoscopy surgery, removing 50cm of intestine, all on the same day I arrived with him without a precise diagnosis . He was hospitalized for 6 days after surgery. Absolutely ALL professionals were extremely cordial, attentive, careful and most importantly, LOVING, both with him and with me and my wife who accompanied the entire period. I have nothing but praise and thanks for the entire HCPA team, from their welcome at the outpatient clinic's entrance to the moment we passed the gate to discharge them, simply all the blessed people that God has placed in our path were exceptional professionals. I rated everything full marks as there was no 11 or more! I wish this institution a long life and my deepest gratitude to everyone who took care of my most precious asset! If possible, the administrator of this area of ​​opinion, transmit to the professionals who treated the patient Otávio Mirailh Seehaber, who stayed in room 925c our eternal gratitude the desire for more and more success in their lives! Franz Seehaber son and Elen Mirailh, responsible!

Nice hospital

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I was in the emergency room on Monday 01/17 at night. Although few people when I arrived, the mess was widespread. Dirty and cramped medication rooms. Employees' cell phone ringing during work hours. Delay in service and lack of information. Many employees with part of the uniform. I have been going to the hospital for over 20 years and the situation has never been worse.

I had a surgical procedure and stayed at BLOCO E and was assisted at the admission reception by Maurício, who explained everything about how the hospital works and how my stay would be. Great service. To get to the block, very well signposted on the ground. Nursing team on the 7th floor, very attentive: Fabiana, Valéria, Beatriz and Alex. The room is very comfortable, with a sofa bed for accompaniment and the differential is a balcony with blinds that work by automation. Still in the room, they have a digital safe, minibar (not stocked) and television with a network of paid channels such as HBO, Telecine, in addition to a board with all the information on the patient and the care team. Bathroom equipped with safety bars and bath chair. Super recommended. Appropriate meals, according to the type of diet. I requested an extra meal during the night, as I had not had dinner after the procedure, and I was attended to, without any problems. I came back to edit the review, because today, after 24 days after performing the surgical procedure, I received a billing email stating that I was overdue with payment. I found it strange, since I was hospitalized for coverage by my health plan, so it was not a private hospitalization. At the admission reception, we are handed several papers for signature, including some pages of items that, according to the attendant, some plans do not cover. Values ​​from absorbent to other items. Products with symbolic values ​​from R$ 0.09 to much higher values. Among all the papers, to finalize the entry into your hospitalization, you must sign all of them. Behold, when I received the return of the e-mail from the billing area of ​​the Hospital, which I questioned what it was about, I was informed only today, after questioning, that my plan did not offer coverage for leg R$ 674.72 + anti sock thrombus R$ 224.00 + blue magnetized box with needle counter R$ 0.01 (yes, charge of R$ 0.01 one cent of a real), totaling R$ 898.73. At no time were we informed that my plan did not offer coverage for these items, much less did they go to the room to talk to my companion or much less at hospital discharge did the nurse or anyone else communicate with us about such charges. Ok, the plan does not offer coverage for any item, but the Hospital has an obligation to inform the patient in advance of the billing. The amounts they are charging me are relatively “low”, as they are just two items, but there could be a few more digits and there could be other items that the plan would not cover and would simply be taken by surprise with a charge for something that I was not informed. I was disappointed with the communication from the hospital, which until then, I had found everything wonderful and had rated it as a 5, because of that, it dropped to a 3.

I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...

Like many reports here, there is no way to give this hospital any stars. My son was seen in the emergency room on April 4 with chest pains. He had blood tests, X-rays and later a CT scan because the cardiologist could not find where the information was. Medicated and hospitalized. The next day, the 5th, I went to the hospital to be with a companion, and during the time I was there there wasn't even a doctor to go see him, ask how he was feeling or inform about your case. I was outraged by the lack of information and neglect and I went to the medical center to ask if the doctor would pay him a visit and the nurse's answer was that the doctors came by in the morning and in the afternoon. Around 4 pm and after I complained to Dr. Thaísa went to the room and talked to him, but she couldn't say what was happening to him, only that they were "suspecting" myocarditis and she didn't say anything else. Around 5 pm we went to the medical center again to ask questions and Dr. Thaísa informed that they had not found anything in the tomography and that neither in the lungs (according to her, the lung), there was no alteration and that they would do an MRI. I was very irritated by having to charge the doctors for a position, since it is their obligation to inform a patient or family of their diagnosis and they were medicating without knowing for sure what the problem was. The resonance was scheduled because I fought so much, one day for a blood test, X-ray, tomography and another day for another blood test and tomography. As I said to the doctor, this treatment is even acceptable in the SUS, but in a private hospital that carries a weighty name, it is unacceptable. He spent another night in the hospital not knowing what he had. The next day, April 6th, I arrived at the hospital around 12:00 and all hell broke loose at the reception. I am disabled and I use a cane to get around and when I arrived the receptionist was looking for something in a notebook, I think the person forgot something in the room and went to look for it. The receptionist didn't even look at my face even though I told her good morning, I stayed up for 5 minutes until I asked her to release me to go up to the room because I had a cane and I had been standing for some time and then she would continue to look for it, the answer was for me to wait because she was helping the woman and then she would help me. There are no chairs at reception and I stood for another 5 minutes until she finished what she was doing and not happy she threw my document and badge on the counter. I got to the room and my son was in the MRI. Soon after, Dr. Iven went to talk to us and said that he really had myocarditis but it wasn't serious and that one of his lungs was also inflamed, contrary to what Dr Thaísa said. 4 people passed by the bed next to my son and left quickly. The last patient in the next bed was a physiotherapist and the husband of a physiotherapist at the hospital who seemed to be dancing samba in a bar. If those who should set an example don't have the slightest composure, imagine the rest? The cleaning staff without the slightest ceremony, they speak loudly, talk on the cell phone, noise of messages like I don't care. In the end, the only things are the food and the nurses Amanda and Claudemir who had empathy with us. To be bad you still need to improve.

I arrived at 7:50 for my 8:15 appointment with the dermatologist. It was 9:00 and no one called me. When I asked why, it was because they had forgotten to let me know that I had arrived. The 9:15 customer was being served at 9:00 and I was still waiting. This happened on the 2nd floor with the receptionist Fernanda when I was going to visit the dermatologist. Total lack of respect for the patient, I was late at work for the appointment, I arrived half an hour before the scheduled time and was seen more than 1 hour late because they forgot about me. And if I hadn't gotten up to ask what time I would be attended to, I would simply have spent the day waiting without anyone saying anything. Willingness to come back here is zero!! It's not the first time I've been treated badly.

I arrived to be attended with a positive diagnosis for covid! The hospital is cramming people with respiratory symptoms into a room (diagnosed or not) and leaving everyone waiting for more than 2 hours. When we questioned it the receptionist says it's not her problem and she can't do anything. People in urgency getting worse and nobody does anything! No wonder this hospital is rated SO BAD! I'm low on urgency despite having significant symptoms, I understand. But, if I'm not sick enough to need hospital attention (even though I've been referred by the plan's medical team) I'd rather be sick at home where I don't contaminate anyone than being huddled in a hospital. TOTAL DISRESPECT!

I performed a bilateral mastectomy at BP Mirante in September/2022. I've Googled the reviews here before and got a little apprehensive due to some negative reviews. The truth is that there will be good experiences and others not so much, even because there are many boring people in the world too =p. My experience was incredible! Unlike other people, we were sent (me and my accompanying brother) to a room until my surgery was released and I can report the excellent structure, I loved the balcony in my room

My sister-in-law has CELIAC DISEASE underwent a procedure with anesthesia and had to fast for 8 hours + 1 hour delay in the exam + 1 hour and 15 minutes of procedure + 2 hours of observation. Ie, when she returned, she needed to eat to our surprise the Hospital HAD NOTHING TO OFFER GLUTEN-FREE FOR CELIACONS. They only gave her a hot apple maguary juice (awful) she made her sick from the procedure, it got worse. The nurses and staff did not even know about the disease and the food restriction related to Celiac Disease (which is not their fault) but the hospital did not train and guide the staff. Absurd!!! They said that the restaurant was outsourced, that is, trying to pass the problem on. The restaurant is INSIDE the hospital dependencies as the ONLY OPTION. And there is also NOTHING WITHOUT GLUTEN FOR THOSE WHO HAVE CELIAC DISEASE. Where the food has to be prepared in a place EXCLUSIVELY FOR CELIACS, or acquired by exclusive suppliers. As in Fleury, for example, to NOT HAVE CROSS CONTAMINATION with foods with gluten. The contempt for the fact was when they came to tell me that the restaurant had scrambled eggs. Eggs don't have GLUTEN, but the utensils and the kitchen HAVE A LOT. In other words, putting the health of the sister-in-law at risk within the hospital itself. And again if the restaurant they allow within the hospital space does not have food suitable for Celiacs. The responsibility is in any case ENTIRELY WITH THE HOSPITAL.

Nice. Clean. Exceptional doctors.