1 Thoracic surgery clinic in Ribeirão Preto

Terrible, I spent more than 3 hours with my daughter complaining of stomach pains, the only thing they said was that they had few doctors and I couldn't. Doing nothing and now it was better because before there was only 1 pediatrician, lack of respect for people!!!

On the night/dawn of 03/01/23 to 03/02/23, we were accompanying our 2-year-old granddaughter to the emergency room of that hospital, with symptoms of fever, cough, vomiting, the same symptoms that she presented two days before and was under treatment in the same hospital for more than 6 hours. In this emergency return we get our password at 20:00. She was only called to the office at 11:50 pm!!! In short, after several children had to wait more than 3 and a half hours at the reception, after we complained to the attendants, some parents decided to call the PM to try to solve the problem. Thus, an BO was drawn up to attest to the lack of care within a reasonable period for children whose majority had symptoms of cough and fever. A true neglect of this hospital, which also extends to the responsibility of Unimed's health plan!

Disrespect for patients My father and I spent more than 2 hours waiting to be called, but people with milder clinical signs and the same screening category always passed in front of us, our password was 116 and they called 120, even questioning the secretariat about the answer it was just that she didn't know and couldn't help, the only person who offered to seek help was the attendant who directs the arriving patients. After two hours, thanks to this gentleman, it was found that my father was already in the system as being attended to and we should have been attended to at least 1 hour and a half earlier. All this occurred between 22 and 00:30.

Very good!

The hospital is good, but in my opinion it can improve more. There are doctors and others not so nice and thoughtful. The reception is good, some people (receptionists) are polite, friendly ... The same in relation to the security guards. There should be more integration, communication among the coworkers. As I told you it could be better, even in its standard procedure, being more effective,

Excellent service and support regarding many domains. We had a undergo and the whole staff was extremely supportive (from the first approach, passing by intensive care and ending on maternity domain). Its definitely one of the best hospitals in Sao Paulo.

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

Took us 3 hours to get treated with a basic appointment (ear infection) and sort out the insurance stuff, very slow

Hospital is not well equipped to attend cold symptoms at the emergency. You will have to wait for the arrival of an specialist at 10 AM so that he can look inside your ear canal with an otoscope. Even my throat was looked with a cellphone light. A disappointment. See images of equipments that should be part of the emergency below at the national manual of emergency.

Amazing professionals and staff. One of the best emergencies in Rio.

I used the HSVP emergency for years and received excellent service from the front desk. However, nowadays I DO NOT recommend this hospital to anyone who needs to be treated urgently, which is an emergency. Unfortunately, the employees are already used to poor management: triage without proper classification of the severity of each patient, disorganization of the service queue, priorities are always passed on regardless of which problem and give the same standard response of lack of organization. Meanwhile, employees and doctors are talking and some are still using social networks. Complete disregard for patients. My son with an open foot stayed for 5 hours to be seen with a fever above 40 degrees measured in the triage and he was not considered a priority. When attended to, they sent him home and said that the professional who would perform the ultrasound exams had already left and antibiotics would solve the problem. In another hospital, a bacterium was detected and he had to perform scraping and puncture and was hospitalized for observation for 2 days. Unfortunate. Congratulations to the new administration that is destroying a reference hospital with just one bad party. Beauty and reform does not mean good service.

I found the sorting a little confusing, but it all worked out. Attentive and helpful staff. Everything is very clean and has a wonderful view. I loved the parking service.

Came in with Zika and they weren't surprised

Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS

One of the best hospital in South America

I was in the emergency room on Monday 01/17 at night. Although few people when I arrived, the mess was widespread. Dirty and cramped medication rooms. Employees' cell phone ringing during work hours. Delay in service and lack of information. Many employees with part of the uniform. I have been going to the hospital for over 20 years and the situation has never been worse.

I had a surgical procedure and stayed at BLOCO E and was assisted at the admission reception by Maurício, who explained everything about how the hospital works and how my stay would be. Great service. To get to the block, very well signposted on the ground. Nursing team on the 7th floor, very attentive: Fabiana, Valéria, Beatriz and Alex. The room is very comfortable, with a sofa bed for accompaniment and the differential is a balcony with blinds that work by automation. Still in the room, they have a digital safe, minibar (not stocked) and television with a network of paid channels such as HBO, Telecine, in addition to a board with all the information on the patient and the care team. Bathroom equipped with safety bars and bath chair. Super recommended. Appropriate meals, according to the type of diet. I requested an extra meal during the night, as I had not had dinner after the procedure, and I was attended to, without any problems. I came back to edit the review, because today, after 24 days after performing the surgical procedure, I received a billing email stating that I was overdue with payment. I found it strange, since I was hospitalized for coverage by my health plan, so it was not a private hospitalization. At the admission reception, we are handed several papers for signature, including some pages of items that, according to the attendant, some plans do not cover. Values ​​from absorbent to other items. Products with symbolic values ​​from R$ 0.09 to much higher values. Among all the papers, to finalize the entry into your hospitalization, you must sign all of them. Behold, when I received the return of the e-mail from the billing area of ​​the Hospital, which I questioned what it was about, I was informed only today, after questioning, that my plan did not offer coverage for leg R$ 674.72 + anti sock thrombus R$ 224.00 + blue magnetized box with needle counter R$ 0.01 (yes, charge of R$ 0.01 one cent of a real), totaling R$ 898.73. At no time were we informed that my plan did not offer coverage for these items, much less did they go to the room to talk to my companion or much less at hospital discharge did the nurse or anyone else communicate with us about such charges. Ok, the plan does not offer coverage for any item, but the Hospital has an obligation to inform the patient in advance of the billing. The amounts they are charging me are relatively “low”, as they are just two items, but there could be a few more digits and there could be other items that the plan would not cover and would simply be taken by surprise with a charge for something that I was not informed. I was disappointed with the communication from the hospital, which until then, I had found everything wonderful and had rated it as a 5, because of that, it dropped to a 3.

I have been here several times, but today seems to be the time that this hospital's ER is the least prepared. Having passed through covid season peak now the hospital seems not being able to cope with the current influenza surge. The expected waiting time for a clinic evaluation, not considering possible needed exams or medications is of 4 hours! Seems that there is no medical staff at all right now. However the nursing and administrative staff are whatever possible. Hope somehow they can cope better with this seasonal flu...