1 Cardiac surgery clinic in Serra

Lack of organization with the team. More doctors are needed. Lately I stay 3 to 5 hours for my son to be seen. I arrived on 04/19 at 20:00 and left at 01:00 in the morning. Not to mention the other days. Doctors take a long time to attend. The doctor's room is empty and it takes time to call the next patient, I questioned the doctor about this delay and she told me that she was filling out the hospitalization of her patients and examining her patients in the emergency room. In other words, she stops attending to fill out the hospitalization chart, I think this should be reviewed. Hospitalization should be a doctor's responsibility especially for hospitalization and looking after patients admitted to the emergency room.

Excessive delay in the care of a pregnant woman who was in labor and delivery. It took more than 50 minutes for the anesthesiologist to arrive and start the procedures. In addition, one of the equipment had to be replaced at the last minute due to technical problems with the respirator, causing yet another delay of 10 to 20 minutes. We do not recommend!

I underwent a surgical procedure on 12/03/2022 I stayed in apartment 128 in my last consultation I informed my doctor that after the effect of the anesthesia wore off I always had terrible hives all over my body like a burn (I don't know the reason, maybe some component of the anesthesia ), at the admission reception I reinforced this report and at the surgical center reception where there is another questionnaire I spoke again and saw that this report was in my medical record, already inside the surgical center I informed the anesthetist as well. As soon as I arrived at apartment 128 after urinating my saga began the symptoms of terrible urticaria body, body burning, at that moment the nursing technician from the surgical center arrived so that I could sign the document of the material that would go to Biopsy I told her what it was happening and I heard her reporting my case to the team at the nursing station, after 30 minutes my husband went to the station to find out what they would have done and nobody did anything, a white nursing technician with long curly hair came to the room and said that she was not responsible for me and that she would pass it on to the person responsible for that room she looked that the serum had run out but no one came back to put another one, after more than 40 minutes my husband returned to the nursing station and asked to speak with the nurse from the on duty who came to evaluate me and said that the problem was that my doctor had not left my SOS prescription medication but he would try to call the on duty doctor who arrived after 20 minutes and he said that he would prescribe me two medications VO and IV that was 5:20 pm to 6:45 pm my husband returned to the nursing station and another night nurse said he was in exchange for the 6 pm shift that the doctor had prescribed and with the shift change it was very difficult for them to attend to me and once again I had to listen to them complaining that my doctor should have prescribed SOS since I informed him it was documented that this could happen in the hospitalization and reception of the surgical center and I was suffering for almost 3 hours with terrible hives, my body burning like fire until I managed to take the medication. So for that reason I give it 2 🌟🌟 because the surgical center team treated me very well and the apartment is beautiful and very comfortable, bad beauty in these cases is not everything if you don't have empathy and love for what you do.

Very good!

The hospital is good, but in my opinion it can improve more. There are doctors and others not so nice and thoughtful. The reception is good, some people (receptionists) are polite, friendly ... The same in relation to the security guards. There should be more integration, communication among the coworkers. As I told you it could be better, even in its standard procedure, being more effective,

Excellent service and support regarding many domains. We had a undergo and the whole staff was extremely supportive (from the first approach, passing by intensive care and ending on maternity domain). Its definitely one of the best hospitals in Sao Paulo.

Never again! I took my girlfriend to this hospital because she was having strong abdominal pains on 07/02/21. The two doctors were recent graduates v. inexperienced. One of them actually told me that Coca-Cola was a good drink for hidration!!! Today we spent most of our day worrying that we may have contracted Covid seen as one in every 5 staff members were either not wearing a mask or wearing them inappropriately. We had complained to the night manager, who didn't care less! To pay for the treatment they tell you to go to talk to a manager in his glass office. This guy not only charged us 5000 Reais which is an obscene amount, but had zero empathy or people skills. And to think that the doctor actually wanted her to stay overnight, probably to be able to bill me ten times as much!!! This hospital has some serious issues.

Everything was excellent, from the operating team (special thanks to the amazing doctor Alexandre Santa Cruz, the best orthopedic surgeon there is!!!) until the nursing staff (impeccable and extremely professional, available and kind), the cleaning service (very effective) to the food!!!! (I never ate so well in a hospital!!!). The medical and customer care are so good that you enjoy being there and feel extremely safe and protected until you are ready to return home! Congratulations to all parties!!! I fully recommend this hospital!

Great service, good atmosphere, absolutely friendly staff, excellent meals, first class medical assistance. Parking is not for free, but very well organized. For patients and visits it's more convenient going by cab. All good there!

Took us 3 hours to get treated with a basic appointment (ear infection) and sort out the insurance stuff, very slow

Hospital is not well equipped to attend cold symptoms at the emergency. You will have to wait for the arrival of an specialist at 10 AM so that he can look inside your ear canal with an otoscope. Even my throat was looked with a cellphone light. A disappointment. See images of equipments that should be part of the emergency below at the national manual of emergency.

Amazing professionals and staff. One of the best emergencies in Rio.

I used the HSVP emergency for years and received excellent service from the front desk. However, nowadays I DO NOT recommend this hospital to anyone who needs to be treated urgently, which is an emergency. Unfortunately, the employees are already used to poor management: triage without proper classification of the severity of each patient, disorganization of the service queue, priorities are always passed on regardless of which problem and give the same standard response of lack of organization. Meanwhile, employees and doctors are talking and some are still using social networks. Complete disregard for patients. My son with an open foot stayed for 5 hours to be seen with a fever above 40 degrees measured in the triage and he was not considered a priority. When attended to, they sent him home and said that the professional who would perform the ultrasound exams had already left and antibiotics would solve the problem. In another hospital, a bacterium was detected and he had to perform scraping and puncture and was hospitalized for observation for 2 days. Unfortunate. Congratulations to the new administration that is destroying a reference hospital with just one bad party. Beauty and reform does not mean good service.

I found the sorting a little confusing, but it all worked out. Attentive and helpful staff. Everything is very clean and has a wonderful view. I loved the parking service.

Came in with Zika and they weren't surprised

Clean hospital. But extremely expensive. They didn't inform us of the costs and we had to pay 10 times of than other european countries.

Terrible service. Completely disorganized, does care at all about their patients. I was begging them for help in resolving a billing issue and every department just ignored me. Do not go to this hospital. I went to this hospital to get an outpatient procedure done which required that I have an attendant with me. The hospital organized for an attendant to be provided, at a fee, from an outside company. On the day of the procedure I was brought to the billing department by member of their "concierge" team, Fernanda. They have an international "concierge" service which basically provides translators so that you can navigate the hospital if your Portugues is not great. At the billing office I was presented with a bill for the cost of the procedure. I agreed to pay it and was then given a credit card machine to make the payment. When the machine arrived, the amount they were requesting was higher than the quoted amount. When I asked Fernanda, she explained that the additional amount was for the cost of the attendant. I paid the invoice and was only provided with a little slip of paper that showed the amount that I had paid. It didn't say what services I had paid for, just that I had paid a certain amount. I then went and got the procedure done. I was put-under, so I don't know how the actual medical procedure went, but from what I saw before I went under, the medical professionals seemed like they were doing a good job. After the procedure was finished, I was brought to the payment office and presented with a new bill. The bill included the additional cost of part of the procedure, the cost to have a biopsy analyzed and the cost of the attendant (which I already paid for). For the next 3 weeks I was going back and forth with the International department, the complaints department and the billing department, trying to get them to acknowledge the fact that I had already paid for the attendant. No one from any of those departments did a single thing to try to help me. Each department passed me off to another department. The complaints department didn't even reply to my complaint. I had to call them up weeks after I had filed a complaint and they were fully aware of the situation, but didn't have enough respect to let me know that they were working on my case or bother to email or call me to help get it resolved. Neither did the International department. When I asked them to help me resolve the issue they just said "this is not my department, I don't know anything about billing" even though FERNANDA was there and was the one that explained to me that I was paying for the the price of the attendant. The billing department just kept sending me the same invoice over and over again and never acknowledging that I had paid for the attendant. It was only when I finally decided to go to the hospital and pay the bill that anything got done. I had to physically go to the International department and demand that they resolve the issue that instant. I spent another 2 hours going to different departments with the "concierge" lady, getting into arguments and explaining over and over what had happened. It was only then, that they acknowledged that the woman who processed my payment allocated the entire amount to the cost of the procedure, which was why this bill for the attendant was still outstanding. At my insistence they finally removed the charge and I was able to pay the invoice. If you go to a Brazilain Hospital, make sure that you get an itemized invoice for every single payment that you make. A little slip of paper with the amount on it is not enough. They will change the amount that you owe them and you have no proof of what you have already paid for. At the end of the day, I probably wasted about 4-5 hours of my time writing emails, sending messages on Whatsapp and arguing with the staff at the hospital. Not to mention all of the frustration it caused. This could have been resolved after 1 email, had anyone at the hospital taken ownership of the problem and been accountable. DO NOT GO HERE - THEY DON'T CARE ABOUT THEIR PATIENTS

One of the best hospital in South America

Nice hospital

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