5 Neurosurgery clinics in Barranquilla

They never answer a single phone or in EMERGENCIES or admissions or laboratory or even customer service. The attention to the user is very bad, it is only an image, only a name, zero attention.

Excellent clinic; Perfect facilities and the best specialists in the country.

I really expected more from the care at the clinic. My family member was diagnosed with tuberculosis and despite the notification they did not ensure they had the necessary medication and thus avoid giving it irregularly and inappropriately. This situation is really worrying and it is the duty of the secretary of health (since according to the clinic they gave notice and those who did not respond was the secretary) to follow up on this situation since they are not complying with the protocol. The rest of the staff are very attentive.

I made an appointment with anesthesiology for my mom and they gave it to me for three months where my mom already has her exams ready and if she doesn't have that appointment, the orders and exams expire only for the middle, see the exams and say that she is fit for the Surgery does not have to wait for a patient for months, and when my mother goes to that appointment, neither the tests nor the orders will be useful for those appointments. What to give maximum one week not three months later

Terrible 😣

I have blood cancer, so I get test at other testing place and than go here for treatment. Lots of waiting, I have to go down street to pay for service. Than more waiting. Not bad place, but everyone seems to be confused. Other than that, it's fine

It has excellent facilities and good patient care. The attention was agile and timely.

Very Nice and Organized The first time I visited her They treated us very well The nurses are kind and attentive The clinic is in good condition, very neat They gave me good care.

Inhuman people, they deserve all the bad treatment they receive from patients, the incredibly rude, arrogant and foul-mouthed "secretaries", the "doctors" don't even pretend to have humanity anymore... hey, what's wrong with you?? ??

Malpractice. My grandmother was left to die. After an isquémic stroke. Proper measures were not taken within first 6 hours. Instead of ICU, she was put in a regular room. Nurses shifts had no records of prior shifts. Avoid at all costs.

I was supposed to have surgery in this clinic on 10/17/22. I arrived around 10:30 at the O.R floor, 4th floor in the building, and no one was there. The reception desk was dark with zero employees. While I sat waiting for someone to show up I looked at my paperwork handed to me at check-in, when I realized they had me as a Colombian citizen born in Barranquilla. I'm a U.S citizen. The address, phone number, and emergency contact provided by me earlier had been overlooked and ignored. I went downstairs and corrected it. Finally, the nurse showed up; she was a nice lady. There isn't anything negative to say about her. Around 3:30 a nurse assistant brings a wheelchair and wheels me into the OR. My surgeon, Dr. Carlos Cala was running late, she said. The O.R had a two way-in, bidirectional, restaurant style, swing door with small windows. At his point I had not been sedated, medicated, nor given a relaxant to prepared me for the cultural shock I was about to experience. There was, right in the middle of the room, an overwhelming sight of a surgical bed dressed in brown sheets ready for a bloodbath; and a dented, shallow bucket, right at my feet. The pan was wide enough for my feet to fit in. The N.A explained to me that she was going to bathe me with antiseptics and soap before surgery. I followed her with my gaze, noticing a disturbing sight of two soiled, worn out, filthy, and grotty, styrofoam coolers. There they kept the antiseptic and soap warm that she was about to use on me. She asked me to stand in the pan facing the door and those swinging doors started to open and close while medical staff came in and out. I was naked and a swing away to be seen by everyone sitting at the desk just outside the OR (recovery area). Then, as I’m looking around in dismay, I spotted a recording video camera IN the OR. All the feelings of humiliation, indignity, disrespect, and violation of privacy took over me at this point. I complained about this to the NA and she called the floor manager. The manager explained to me that the video was for liability reasons and to cover their backs, privacy wasn't a concern to them and video recording was a common practice. I requested an appointment with the clinic’s director and It seemed as if I threw a stone in a hornets nest. The floor manager called the anesthesiologist, Dr. Bernal, and he asked me what was the problem. All of this time I was still naked. I tried to explain to him that I felt my privacy was not being respected as I had never gone through anything like I was experiencing at that moment before and his replied was: “you should go back to the United States and get surgery there.” I don’t know what was more upsetting; the fact that this doctor represented COLOMBIA so poorly, not aspiring to anything beyond mediocrity as a professional, stepping over his Hippocratic Oath, and having a condescending tone towards a CUSTOMER (I’m a paying client in a private clinic, I reminded him), or the fact that his lack of character, dignity, and vulgar behavior, were an irrevocable proof of his unprofessionalism. When did lack of HYGIENE and violation of privacy became a common practice in healthcare?! Both, Dr. Bernal and the floor manager, proceeded to tell me to calm down and that if I wasn’t ready for surgery I could reschedule. I kept saying that I still was interested in an appt with the clinic’s manager. The floor manager kept hinting that there was not going to be a surgery if I insisted to see the director because that meant I was upset, while Dr. Bernal kept using my request as leverage pertaining to the final success and outcome of the surgery. Again, all of this time I was naked. Because I didn’t shut up and submissively obeyed, the surgery was canceled and I was scorted out of the OR while the nurse assistant was making signs behind me at everyone we were passing by (medical staff, patients, and their families around) that I was crazy. I did speak to the director days later. Even though he was nice, I opted to have my surgery elsewhere. Avoid at all cost unless you're dying.

Good service but they would have bigger watings rooms...

Excellent care from doctors and nurses.

Attention to the user of the Eps Sura in the Caribbean Clinic. Terrible service, small facilities for the demand of users of Sura. What's up with this Eps, before it was the best.😵‍💫

This is for me the best clinic in the city in terms of infrastructure, patient service, medical professional and transparency in terms of procedures. This clinic always strives to give the best to each patient and gives humane treatment as it should be to each one, my mother underwent surgery for cancer and my father for the leg of an accident and both went well thank God and the professionalism of the doctors and nurses. Highly recommended!

Poor quality of service from the medical lab team and patient services. Contacting via WhatsApp and Email gave imposible results after trying to reach them for weeks for a quote for labs. They give you differing information (via whatsapp they gave me a quote and then almost doubled the quote estimate via email - still unexplained). They kept me holding for weeks with no proper response nor matching prices. After waiting I still don't have a full quote for the correct labs. Calling is also made impossible as whichever option you pick off the menu loops you back through the main menu. I do not recommend planning any tests or labs through them.

absolutely one of the worst experiences I have gone through. This place is a mess, disorganized, rude staff. A terrible experience from beginning to finish. Avoid it au all costs.

If you're traveling and get sick, think hard BEFORE you go there. This "Hospital" will take you for everything you got if you're not Colombian and have private insurance. To be fair, the nursing staff is wonderful, but the doctors are nothing but vultures circling to squeeze as much money out of you in your moment of need. Get local traveller's insurance and avoid this place like the plague!!!!

The international clients WhatsApp line is the worst I have experienced within the business in Medellin. I was trying to get an appointment for an MRI and responses were just like automatic system that left you for hours with no responses. If you call nobody answers. When finally someone responds your multiple messages, leaves again with no answers. I never expected such a poor service from such a reputable institution. I started around 10:00 AM and at 2:48 PM still wasn't able to get any availability for the appointment. I told them never mind and they respond to that message at 5:35 PM! I understand if the people is to busy, but so that means they need to hire more people for the job.

I paid for an Antigen COVID test and haven't received the results from the examination even as they promised to send them within 3 hours to my email address and provide access on there website! On requests I couldn't reach anyone. Thats fraud and should be a 0 Star Rating!

One of the best hospitals in Colombia

It's a good play for an emergency

I was surprised when I arrived at the site, first of all the unique attention of the employee staff, the total cleanliness, the doctors, nurses do their job with great professionalism and the attention they give to their patients at all times, I felt proud that daughter Had my granddaughter there, I give a 10 to all the employees and facility staff.

Good attention, it seems to me that the control is adequate, although as in any place there is always someone who exceeds their functions as the security body, they have little ethics and with their attitude they generate discomfort in the people who arrive at that place

In my opinion, the clinic is very good, almost excellent, they took care of my grandmother very well, nurses, doctors, security, economy, in general, they are very attentive to their patients. Thank you all for your human sense and your great work.

Clinical and hospital services.

I would like to thank all the staff and doctors who cared for and treated me. The care is very good and professional.

One arrives for an exam, the gentlemen in the hall busy in their conversation, if I don't get up to ask, we lose the appointment, why it turns out that it was elsewhere that we should announce ourselves. They live more pending to disturb, than if there are two companions, than if one uses the cell phone; than the service they are providing. In addition, the clinic is already overwhelmed with so many people they serve, it is a pediatric clinic with only a name.

In my score it would be a 4.8 as a final result. My daughter, less than one year old, had Laryngotracheobronchiolitis that was excellently managed during her 4 days of hospitalization at this clinic, ending our vacation in Colombia. The doctors, nurses and respiratory therapists were very good with the treatment and above all very professional. The only perverse thing was the lady in charge of the administration and registration of patients in the emergency room. Her ineptitude made the admission process take longer than normal, because she simply did not know how to set priorities herself and dealing with patients and their parents was not helpful at all.

Extremely long waiting times..looks like they are understaffed.