1 Oncology clinic in Santa Monica

DON’T GO THERE! Worst place I ever stepped in. I only gave my name and left and they’re charging me like I was seen by a physician. I talked to them and they said the waiting would be over 3h and I said I wouldn’t wait and they said they can’t do anything about it. Please go to ANYWHERE besides this place. Besides that they are NOT satirized. There’s no hands sanitizers, everybody is squished in the same room and they made me take my mask off for checking my body temperature in the middle of everybody else. 100% lack of respect and are careless for patients. Even for reviews they wouldn’t care

Everyone is great Here at SM. Nurse Melissa R,Rn It’s awesome she’s there you need her and she’s so kind. I felt like I was treated like a VIP patient. I see people writing about that they have a long wait, but what can you do? It’s a hospital. A lot people coming here are not sick. They just want a free bed. Thank you, UCLA. Hospital at Santa Monica.

This hospital has exceeded my expectations. My daughter has sickle cell and is 4 years old. She has had her number of stays at hospitals. This one is by far the BEST. She was transferred here from another hospital and I’m glad she was. Lots of nurses and Doctors were involved with her care. They all were very sweet and very patient with her. She had a person strictly dedicated to making her stay here as comfortable as possible. She was very sweet and very hands on. She spoke to her in a way she felt comfortable and enjoyed the conversation. It didn’t feel like the usual desensitized staff we got at other hospitals. Non of the nurses or doctors looked like us but it did not matter because I felt like they loved her still and respected us both very much. Her treatment was beautifully executed from everyone involved. It was organized and the rooms were well stocked. Clean rooms with plenty of things to keep her attention. They have a menu you order food from for the patient. That was cool. I had to pay 7 dollars for my meal but it included an entree with 2 sides a dissertation and drink! That was not a problem. This will be my go to hospital from this point on. Thank you to all the staff and security for the awesome hospitality and for treating me and my baby so well through a time that is always scary and stressful for us.

Without a doubt, the BEST hospital in NYC! Even the food was good. I was there for three days, and everyone was very nice, accommodating, polite, efficient, caring and professional. Even after I was released, the doctors called me at home to check on me, or called me straight back if I left a message. Really first rate treatment!

The ER room is a real joke. They have no system. They make you wait 5-6 hours before they even treat you. No one is taking charge. A true example of horrible medical attention. You’ll wait 8 hours to get a room if you need one. They discuss your medical condition in a waiting room next to everyone. It’s embarrassing. Never again to this place. Never. They should be shut for.

Horrible hospital, some of the older less funded hospitals really get a bad wrap compared to this place. It's supposed to be one of the best in the city but that's if you're in a particular tax bracket. The staff is just pure trash, unfeeling, uncaring...the list could go on. During the pandemic they were swept under an avalanche and rose to the occasion. This I will admit, but post pandemic we the patients are left to fend with burned out, inconsiderate service that needs an overhaul. I get it we're all suffering on both ends, but must patients suffer mistreatment and an absence of care coupled with life threatening illnesses when it isn't necessary?

My daughter's surgeon was amazingly incredible. We are 9 hours in and I get an update from him every hour. Love her surgical team.

We are so very lucky to have Duke Medical Center in our city and community . After a recent visit to the emergency room and admission our treatment was excellent. The staff in the emergency Room and in cardiology were excellent. Thank you for your treatment and your expertise. Valet parking was so kind and accommodating . Transport service did just as well. I say Go to Duke for your health care. Thank you Duke Medical Center you are number one in my book.

Amazing hospital. Everyone is so friendly and helpful. The doctors were vigilant to ensure they covered all bases before releasing my husband from care. Thorough is an understatement. As I navigated the building, staff readily escorted me so I wouldn’t get lost. The nurses are top notch, knowledgeable and supportive. No rock goes unturned. State of the art equipment ensured my husband got the best evaluation available. I will never go to an average hospital again after this experience. It is your choice where to go when there isn’t a bed or you need a referral, don’t let anyone let you think otherwise. With the healthcare system stressed as it is in America, insist on going to Duke or what’s comparable in your area.

Excellent hospital, exceptional care. My mother in law was seen here as a pre-op liver transplant patient. She had multiple complications during her stay. The staff was phenomenal and found ways to treat each issue as it arose. We were able to stay the night in her room (except in ICU) and visit 24 hours a day. Many stores & restaurants within walking distance. Top of the line, cutting-edge treatments available to patients. Staff is kind and competent. Unfortunately, my mother in law was too sick to receive a new liver. The staff was so compassionate as we took turns saying our goodbyes. We are forever grateful for the care she received here.

We just had a family member go through the Transplant ICU at this hospital. The doctors, nurses, technicians and staff were amazing. Even the level of care that they showed us when our loved one passed, was beyond words. They set up the room beautifully, with little electric candles and music, so that we could say our goodbyes.

The best hospital I have been hospitalized here three times and the truth is they have always treated me very well the doctors are very professional and the nurses too, I am a transplant patient here I received my kidney transplant twelve years ago and I am doing very well thanks this hospital is Like my second home when I come to appointments I don't want to leave I will always be grateful for everything that the doctors and nurses have done for me and my family THANK YOU WITH ALL MY HEART

I went into the BWH spine center around a year ago concerned that something might be wrong with my neck. I was assigned a PA who was in their first year. They apparently didn't know what they were doing because ever since that day I have experienced significantly more pain and discomfort. Before that day, the pain levels were tolerable without any drugs or injections or whatever. Now I rarely get a normal nights sleep and many days are near unbearable. I tried using the BWH patient complaint system to voice my concerns about my situation but they never got back to me even after I tried calling twice. I've had doctor visits before where they don't really offer help and that is often understandable. I've never before had a visit make my situation worse and then be ghosted when I complain. I wish I had never gone in for that appointment that day.

Today my father had a gastric tube replacement procedure and we ran into several unexpected obstacles. Dr. Geoffrey Anderson and Physician's Assistant Gabrielle Guetta we're phenomenal! They were both highly competent and compassionate, not to mention patient and delivered the highest quality of care to my father. It was quite a traumatic ordeal, so we are extremely pleased with the both of them and the level of care they deliver. We highly recommend this hospital to all

This hospital has gone from a 5 to a zero in my book. I went to pick up my niece and her new bundle of joy. They told her to be ready she’ll leaving by noon, as I’m typing still, Waiting for them to come out . 2hrs later is absurd. And still waiting . This hospital has went to dirt. Don’t have your baby here. lazy all about the $.. Do Better.

My mother in law has been battling stage 4 cancer and we have been frequent guests. The hospital is a bit outdated. The staff seem tired and overworked. However that does not hinder this being one of the best medical research hospitals in the world.

Everybody from the Lifeline team (got transferred from another area hospital to Hopkins) to the nurses and doctors were great! Everybody was very kind and caring and went above and beyond. The thoracic team checked in everyday and gave updates and the surgery went smoothly. I felt like I was in good, caring hands my entire stay.

You may need to retrain a nurse on your staff, nurse Kimberly Heinrich has a horrible nasty attitude,shows no compassion, caring,kindness, patience or understanding. Not sure what she's going though in her life, but it's definitely showing how she treats other people coming from a parent who had lost their child to a horrible accident. This person definitely does not need to be working in the medical field she doesn't know how to talk and or treat other people..Sad world we're in. A little bit of kindness goes a long way.