from Zena Nassib
November 07, 2023
I had very very bad experience at king Hussein Hospital.After flying ten hours from London Heathrow to King Hussein Hospital to attend a doctor's appointment. My sister received a breast cancer diagnosis in Iraq while I was residing in London. Based on numerous online recommendations regarding its cancer treatment success, I decided to have my sister travel from London to Jordan as a private patient. Regrettably, I can’t in good conscience recommend this hospital for a multitude of reasons:
Lack of Compassion: As a healthcare professional myself, I was deeply disheartened by their patient care. When dealing with cancer patients, it is vital to consider their mental well-being:
a. Prior to receiving the results of an axillary biopsy to confirm the extent of her breast cancer, one of the doctors made a premature, unconfirmed statement that "it looks like it's probably positive." Such a diagnosis should never be made without proper medical confirmation, as it can significantly impact the patient's prognosis. This is unacceptable and unprofessional.
b. My sister chemotherapy treatment discussion was rushed, with a doctor listing all possible side effects in just three minutes. While it might be a formality for healthcare professionals, for the patient, this information is life-altering. A more sensitive and considerate approach would be more appropriate.
Lack of Organization:
c. The results of biopsies brought from Iraq took an astonishing 10 days to be released, despite such tests typically having a turnaround time of three days.
d. Communication regarding result availability was lacking; we only received information after persistently inquiring about it.
e. The critical result of the axillary biopsy, determining whether the cancer had spread to the lymph nodes or remained localised in the breast, was not provided by the doctors. Instead, we had to request all results from the international relations assistant, and by sheer chance, we discovered this particular result. Imagine having to uncover your own results through administrative channels?
f. During an ultrasound appointment scheduled for 12:30, we were not called until 2:30, and this was only after numerous complaints. Even then, my sister was left waiting alone for an additional hour. It appeared that the call was made at that time to forestall further complaints from us.
Cancer treatment requires a patient-centered approach that emphasises comfort and well-being. Unfortunately, at The King Hussein Cancer Center, my sister never felt at ease. Consequently, we decided to relocate her to another hospital due to the substandard treatment received.I don’t recommend this Hospital at all.
from Joud Jarrah
October 30, 2023
A place of science, healing and hope 🌱
from X_MS.7
August 12, 2023
There’s a problem on air condition and that’s make me feel like a chicken on the fryer