Ureteral cancer treatment in 234 Oncology clinics in Asia

Updated as on Friday 1/12/23 Thier customer service manager contacted me and attended my concern and feedback which they would like to meet up with me for better understanding 🤔 Since I do have follow up we did manage to meet up on 5/12/23. Highlighted all my questions and comments. Hopefully they will take awareness of thier customer service and patients care 😎 on thier staff and nurses. Posted on Thursday 30/11/23 First ever nitemare to be admitted in Regency Specialist at Ward 5B, Nursers worst ever customer skills and patients care from them. No smiling face no greet no initiative no communication no team work. Hot water flask not even refill everyday by the staff that serving food. Have to self-refill by myself every day even I went to nurses’ counter! No proper hand rub hygiene/glove/mask or wipe down before attending to me. I’m on IV Drip and antibiotic yet they can miss out till my cannula by a long thin tube blood clog and I have to poke again on my other side of hand middle of the nite and was done my MO not the nursers which chargeable to me on their carelessness mistake not checking on me? Stay for 5nite only change my bedsheet for 3times. Room and toilet full of small black ants which will randomly walk around. Do they even have pet and insect control? Really disappointed to be amidated here, thought is under the HMI Mgmt should be up to standard by them. As they are considering big group in healthcare in Singapore as they also do Education and Training Centre for the healthcare support sector.

I brought my grandmother to the hospital for a follow-up consultation, but the hospital stopped me at the front counter and told me that I could not go to see doctor because we had a fee that we had not yet paid off. But this fee was due to the improper arrangement of the operating room by hospital, which caused us to have to pay back the fee, pay the extra fee. What makes me feel very angry is that the hospital prevented us from seeing the doctor and did not allow us to go for follow-up consultation and to check my grandmother's wound. If my grandmother unfortunately has a problem with the wound and an accident occurs, I will hold you responsible for this? Please ask the hospital to pay attention to this issue. Are we responsible for this cost? Why can the hospital prevent the patient from seeing the doctor and prevent the patient goes for a follow-up consultation to check the wound? Does the hospital really have this right?

RSH provide good services from registration until i discharge from here. Im very satisfied & very thankful to dr thokha & team & all staff in LR. Tk

Will never ever come to this hospital. Arrived at the hospital today with my baby having high fever. They told me there is no doctor and to call the ambulance. Called the ambulance and end up the ambulance referred us to the doctor in this hospital. Ambulance took baby temperature and blood pressure. We went into the emergency room and did a Covid test for baby. Very tough towards baby, swab baby nose till bleed and told us it’s normal. No doctor came to see us at all. Just a nurse came to speak to us and told us to monitor baby. Nurse didn’t even do a check up for our baby ended up paying $400 USD for consultation and emergency room! No check up done on baby and no medication given. I guess they don’t like doing foreigner business. Disappointed in Japan healthcare. Baby is still running a 39 degree high fever and we were told to pay and leave. Ridiculous

Literally the worst hospital i have ever visited. I waited for 4 hours straight and when I asked how long I needed to wait, the doctors just simply said she has no idea, and just change a hospital if you don’t have time. So cold. I think anyone who went there as foreigners could understand what I am talking about. Honestly, i don’t even wanna give one star.

I'm here as an inpatient. Everyone is pretty nice and they have pretty much everything you would need. Don't feel afraid to come here. My teacher also said he comes here regularly for checkups and that he likes it and it has a good reputation.

I had my MRI there and the purpose was to look for a serious condition. The neurosurgeon barely answered any questions and I had to force him to look at my MRI. It was shocking ! He also refused to write a report for my rheumatologist. I've never seen this. My rheumatologist had to ask for a report to another radiologist and finally we pinpoint the disease !! This behavior is unacceptable and the last time I checked MRI cost me 1 000 $ ! The minimum he could do was to spend 10 minutes to explain me !

Had an exhilarating stroll around Yonsei campus. There's a bookstore for souvenir university items. Most K dramas have scenes around the campus. Very scenic. A must visit place even for first timers in Korea.

Great experience as an international traveller. Doctors speak English and tests were done in a swift manner. My travel insurance company worked quickly to make payment so I wasn’t out of pocket.

Visited Severance hospital to treat an unknown issue on my toe in 2021. It was not treated properly for over 6 months and during that time I visited the dermatology department weekly to ‘treat’ it with laser removal and surgical skin removal. After 6 months of repeated treatments and not improving, they tested the problem. (Yes the first test) The issue they were treating (bacteria) was different from what they had been treating thus far. Saw a slight improvement but the doctor change resulted in the decision to removal part of the nail. The nail was removed and since then have encountered more issues due to the first doctor’s mishaps. The nursing staff was kind throughout the experience which is why I am giving this review 3 stars. The doctors lack of knowledge on this issue and repeated issues (pain, treatment of the wrong problems) without admitting her wrongdoing caused me extreme stress, pain and damage to my foot. It felt as this hospital was out to make money. The lack of treatment (in a timely manner) can cause long term damages and suffering. Although the doctors have changed, the Yongin branch does not live up to the standards of other Severance hospitals.

Very new, clean and accommodating. I come all the way from Seoul here simply for the professionalism and high-quality service. As a foreigner i don't feel like a second class citizen like in most hospitals here in Korea (especially Severance in Shinchon). I've already had 2 surgeries here and I don't think I'll go to another hospital unless time is of the essence and I can't make the hour long trip here.

My friend went to the emergency room at the hospital at 2 a.m. and they asked her to wait a while for "emergency surgery," and she had to wait until 4 p.m. (14 hrs later) to get the surgery. As she wanted to move to another hospital because of this this, they simply refused and gave her medicine that caused dizziness and sleepiness. Because she was a foreigner, they didn't listen to her and even cops didn't help her. She felt as though she was kidnapped, but she had to pay for the ordeal. The payment for the wait alone was 300 dollars and the total was over thousands of dollars. They follow only the doctors and look down on the patients here. The worst hospital in the world. An average prison for sure.

Super sweet and helpful lady navigated the hospital for me. She spoke in English to me and Japanese to the other employees. Sadly they were unable to help me without a reference letter from another doctor. She did help me find another clinic that was able to treat me, which was super nice!

I am grateful for the robot surgery for hepato-biliary-pancreas transplant surgery. It was the first time in 30 years since I was in elementary school that I was handicapped by another hospital and gripped the referral letter. I started out as an outpatient with an uneasy feeling, My primary care doctor was calm and gave me peace of mind. I can't believe I can talk like this and be listened to I don't know if you can explain this much. I was just amazed. Both the outpatient nurses and the staff are very professional and behave It was lovely. From there, I had regular outpatient visits until the surgery date was decided. It was my first general anesthesia, and I don't remember the 34 days after the surgery, but everyone on the team, the CCU, the nurses in the ward, the assistants, and the staff were sincere, and I was relieved. I only remember I am surprised at how my physical condition changes from day to day. I am glad that I had my surgery here. thank you for helping me

This time, on August 4th, I had my first visit to the department of diabetes endocrinology and metabolism. I received a letter of introduction and an appointment slip from the referral hospital and had a medical examination. Since it is a complete referral reservation system, patients who are completely new to the clinic cannot see a doctor unless they have a letter of introduction and an appointment slip. (This does not apply to emergency outpatient services.) It was Kyoto University Hospital for the first time in ten years. From childhood to high school, I was treated for cleft lip and palate at our hospital's plastic surgery. It will be a medical examination from then on. The outpatient ward, the Sekitei ward, the middle ward, and the south ward group have changed considerably. I was prepared that it would take some time to see a diabetic outpatient for the first time. is given a call receiver. This receiver is a versatile device that will notify you with the melody of twinkle twinkle stars and vibration when your turn comes. Each outpatient has a two-stage waiting system with an outside waiting area, an inside waiting area, and an examination room. It is designed so that patients will not be crowded at once when it is crowded. A sample test was performed again at the next visit, and a sample test was performed at the end of the consultation this time for comparison. I had the impression that the blood sampling room at other hospitals would be quite crowded, but our hospital was relatively empty, and I had the impression that there were many blood sampling tables and that the turnover was good. Accounting is also done only by submitting the accounting card to the accounting reception if you register the end of the medical examination with the call receiver. After waiting for about 10 minutes, the medical fee will be displayed on the call receiver, and you will be notified with a sparkling star melody and vibration. Pay with an automatic payment machine. This time, I was asked to lend out equipment such as a self-monitoring blood glucose meter and measurement sensor, and to issue an out-of-hospital prescription. I have another appointment in a month, so I'm glad I chose this option.

Very good hospital Specialist doctors can speak English it's an advantage for non japanese people

Diagnosis is fine but takes too much time. Waiting time is over 60 minutes. Showing to the doctor and getting the prescription and payment took more than 3 hrs. If some test are included then it will double the time.

One of the Best hospital no doubt. I am very satisfied with safe environment and hospital service. But please don't visit Red Cross Hospital without any reference or recommendation letter, otherwise you have to pay 8000-10000 yen extra!

Dr. ABED from general surgery is amazing. Very down to earth, friendly and helpful. He did the procedure really quickly, and the pain I had was gone. Appreciate his kind approach.

I am writing to express my gratitude for the exceptional care and support provided by your hospital staff during my recent visits. In particular, I would like to extend my sincere thanks to (Doctor Aatif Shaikh, Consultant Physician , UROLOGY) and the entire medical team involved in my treatment. Their expertise, compassion, and dedication have made a significant difference in my recovery. I would also like to take this opportunity to provide some feedback and make a recommendation regarding the booking of required tests, such as X-rays, blood tests, and especially ultrasound appointments after the operation. I believe implementing an automated system to schedule these tests before visiting the doctor would greatly benefit patients.

Overall great facility (especially after the renovation) and very good doctors. I would have placed reviews on many of their doctors across several departments but many of them have left. Right now, I can highly speak about Dr Nathalie El Moukari, consultant radiologist. She’s confident and very thorough in her examination and takes the time to explain to the patient their situation and what they need to do. She communicates very well in, at least, three languages. Her team, I can cite Ms Mandy, is equally pleasant to deal with. The clinic is clean. Parking lots are available.

Obstetrics and Gynecology Dr. Chen Fangx is rude and has no medical ethics Ask a group of patients and family members to go in first and wait. I don’t want others to hear about my condition I didn’t speak too quietly either. He was deliberately laughed at loudly and broadcast loudly I'm afraid that others won't know The internal clinic is only separated by a curtain Next to him is the patient’s boyfriend, husband or children The light shines on, looking at the shadow outside and his loud voice You can all know roughly what postures and actions are taking place inside. It feels like embarrassing patients is her pleasure! This person with no medical ethics is still in this hospital.

The injection staff in the injection room on the first floor are really bad. If they can't find a blood vessel, they just keep inserting and turning the needle back and forth. Don't you know how the patients feel? There wasn't even an apology at the end, which was really bad!

The doctor made an appointment for us to receive the second dose of the vaccine half a year ago. However, the hospital called us 2 hours before the day of vaccination to say that the vaccine was out of stock (people were already on the way from Xizhi) and said there was no need to go there. Because I have to cancel the reservation I made half a year ago, and I don’t know when it will be in stock. If I want to buy it, I can go outside and buy it myself! This kind of casual attitude towards handling things is really disgraceful! 1. If the appointment made six months ago was not "guaranteed to reserve the vaccine for administration," shouldn't it be mentioned in advance when making the appointment? 2. When you find that the stock is almost out, can you not notify us in advance? I had already asked for leave that day to get vaccinated, but ended up visiting clinics and other hospitals asking if the vaccine was available. The second dose was scheduled, and the feeling of being swayed was really bad.

High-end & premium hospital with very poor services. Everything is slow and unsystematic. Average waiting time is around 1hr ++ at each location (from at the clinic reception, meds collection at the pharmacy) The clinic receptionist were very unprofessional, loudly gossiping about their other colleague at the front desk area, I can clearly hear what they were talking while I was sitting at the other end of the room. There are more than 4 counters at the pharmacy but only 1 pharmacist was on duty at a time to hand over meds to the customers. I think the service at some gov hospitals are far way better than here.

Exellent service, all the staff, nurse and the doctor are amazing, you know that the are working wholeheartedly. The hospital is clean, treatment is done with procedure which make patient not waiting to long.

You can be in pain in comfort. The service is always efficient, with friendly and comforting nurses and doctors. There is a porter man that will accompany and bring you to xray places. The menu is always yummy and you can choose your food from the menu one day ahead. Everything is healthy but flavourful. The room is a single room with a sofa bed for someone to accompany you. Since I am covered by insurance, the cost is not under me, but I have to be referred with a referral letter and admitted. Otherwise, it would be quite costly to be treated here.

Gleneagles Hospital Gleneagles Hospital is a 221-bed private hospital in Singapore that provides a wide range of medical services and surgical treatment. Trusted, extensive and international - Gleneagles' network of multi-speciality private hospitals provides world-class excellence, from superior clinical outcomes to the highest standards of quality and care. As the signature international brand under IHH, Gleneagles hospitals are located in Malaysia, Singapore, India, China, Hong Kong and Brunei. Each offers dedicated personalised care and comprehensive modern facilities for ultimate comfort. Our continuous strive for excellence and superior care has been embedded in our culture since our first hospital opened in Singapore in 1959. At Gleneagles, empathy is at the heart of everything we do. We recognise that feeling better begins with knowing that they are in trusted hands, and that is why our patients and th

Very undesirable environment for some of group of the employees with no SOP from HR. Without proper protocol for meal time duration. Limited food variety in-house for the group of employees. Shift/annual leave schedule planning with non standard protocol and left it to department in-charge with unequal treatment subjected to their whim and fancy. Management may need to review to provide a better positive work environment to all.

Came to one of their clinics located here. Given wrong station exit info by Goggle maps (had to wait and cross the traffic junction twice), and exit 1 is the correct exit that leads up to the hospital. Staff at the front desk should be more attentive in the morning when patrons approached the desk. Had to "interrupt" to get to the right building.

I had an ongoing ear infection. I was seen by one the Ear, nose and throat doctor. I had a follow-up appointment at 10am, I had a confirmation text the day before. I took the day off work as I also had another doctor appointment at 11.30 not in the same hospital. Anyway, at 9.55am I got a call from Acibadem, someone speaking Turkish, I said in English please and then they hung up. Then at 9.57am I had another call from the hospital, this time someone speaking English saying that my appointment had changed to 11am, because my doctor arrived at that time. 3 minutes before the appointment and then I had to wait one hour, no explanations given, nothing. This is not a free hospital, I'm paying as an international patient more that I would pay back in my home country. Why do they feel like they can play with my time, no apologies. Nothing

Last week, I was at the hospital with my relative . We did a PET-CT and MRI scan. The oncologist wasn’t there that week, but we discussed with the hospital that we would do the interpretation of the results remotely with the doctor because we live in Tirana, Albania. However, it’s been 3 days, and they haven’t responded. I turned to your hospital with the idea that I might find a solution there. It is crucial to start treatment as soon as possible and you need to understand that the days that go by are not in his favor. I urgently need a meeting with the oncologist

You would have to be an absolute idiot to use this hospital, especially if you are not a Turk! I called today for an appointment and was told I would have to pay in Euro because I was not Turkish, but if I was from another Middle East country I would pay the same as the Turks. I have lived in Turkey for years, and married to a Turkish man. We make the Turkish LIRA! This is not the first bad experience we have had with this Hospital. This hospital will do everything they can to cheat you out of a dollar. If you are looking for terrible Doctors that don’t listen to your concerns, and to be treated like a walking bank, then it’s the hospital for you!!

Acibadam one of the best hospital in Istanbul . A hospital that uses the latest medical equipment, with a professional staff of doctors and a very high-quality nursing service. The hospital and patient rooms are excellent and equipped with the best equipment, but hospital prices are very expensive. There are higher prices for every non-Turkish foreigner and this is annoying. I advise the patient not to go to the hospital directly. Unless through a Turkish doctor who deals with the hospital directly, this is better for you in terms of prices. The nursing service is very good, and the cleanliness , Hygiene & decorations are excellent.

Had a good experience getting IVF and PGD/PGT-a + PGT-m treatment from Acıbadem Fulya hospital (IVF department). Many thanks to Dr Hale Çelik, the nurses, embryology lab and Mr Kenan (patient coordinator) who were all very professional, competent, helpful and made the experience seamless. I could always ask questions and got a response straight away. The IVF and PGD treatment worked and we now have healthy babies. I would recommend.

One of the translators of this hospital named Linda Yunita is only there to deceive people and get their money. I suggest that you be careful because this woman is very lying and deceitful

Unfortunately, i have encountered biased towards forwigners attitude here. I had an appointment at Hasan Ünlütürk on october 6th 14.40. We were late, but registration was completed, payment made and we were waiting in front of doctor's room at 14.55. Doctor was not there, the woman that works with doctor (i will call her hostes) said since we were late he went to another side of the building to treat another patient. I said ok, then doctor came at 15.07. Hostes said that since we were late, she cannot accept us to doctor's room and took TWO other patients in front of us. This was unfair and rude attitude which resulted in us waiting for almost 40 minutes.

I don’t recommend this place for foreigners at all. Their staff are very rude and kind of racist. After reception didn’t help, we asked their information desk and they sent an English translator (a very good person) with us. In reception the staff again start fighting with the translator and especially one of them, a woman with hijab, start yelling at us. I asked the translator the reason and she said they are saying”Turkish people are priority!!!” A very regular doctor appointment and a blood test took us 4 hours to wait and we were very exhausted. I’ve been leaving in turkey around 5 years and that’s first and the only time I’ve seen such a bad behavior from Turkish people.

Should be avoided by foreigners. Irresponsible reception service. My sick son and I visited this hospital at night (3am) in emergency because of high temperature (40 degrees). No one person at reception knew English, no one knew how to apply insurance, no one was interested to help my son quickly - they offered me to wait at reception 2 hours, when pediatrician arrives. Only after pressures by insurance support service they took us to the doctor (very good one, to be honest). If you need to emergency help and professional organisation, chose another hospital.

This hospital is very bad. They don’t know what communication is. This is not Medicana (International) but MediKill Turkey. Stay away from Selin Merih Urlu and Ugur Sahin. these two are not doctors but butchers. They killed my best friend with cancer treatment. Gary from Holland.

Had an operation at the orthopedics department and stayed for a day. The close attention of the medical staff (especially Ms. Ece, my nurse) and the competence level of my doctor, Prof Dr. Şadan Ay were amazing. I don't recommend anybody to get sick but if you are sick this hospital is the right chouce to receive the best treatment

I was really disappointed about the service,my wife had to wait for more than 30 minutes to perform a PCR test even we were the only ones looking for the PCR test. The day after I went to get the results they couldn't even have the results paper in an envelope. They just gave us the paper. I hope you will improve your services and pay attention on those observations.

Disrespectful and unprofessional Long waiting time (3 hours) after which the Opthomologist decided he will not perform any additional test since this is a follow-up visit. He is rude, unprofessional and deserves to be notified for his unhumane behavior.

I went along with my antibiotic medication. Despite having private health insurance, they charged me 150 TL for just one injection. Other private hospitals are charging only 45 TL. I will definitely not choose this place next time.

I went through a horrible botched surgery at this hospital by Prof. Dr. Necmettin Kutlu. I am left with necrosis, ischemia, and skin ulcers. Yellow liquid does not stop coming out. I can't move, walk nor sleep. He caused a permanent damaged to my skin so I have to redo another plastic surgery to fix all those issues up. He left me with no surgical corset as he did not have my size so after healing, my skin will be wavy, I was near death and God kept me alive. Do not go there please. Besides translation team makes fun of patients. Very poisoned environment.

Literally the most frustrating experience ever. They asked me so many questions before an appointment was made and they said I was cleared and everything was set for the day they'll see me. I arrive to my appointment and was turned away and was told something completely different than what they told me on the phone. They even had the audacity to say come next week instead than we can check you. Worst place. Don't go there especially if you're a foreigner.

souls fly loose. Feeling to the like now. We flew, here forever.

Ewha women's university hispital emmergency service is the most disgusting hospital in seoul.my baby was failed from table and injured on his forehead,teeth and tounge and i went to this emmergency to check if brain trauma happened to my baby or not.but,amazingly they said first test corona but he has no any sign and they sent us to quarantine room and locked it.....waiting there longgggg time with this little baby who was hungry and sick.so am so upset and left the hospital.what kind of hospital is it?howmany time should i wait in that locked room alone?

Because this is a bigger hospital, I had a endometrial polyp removal surgery here. The male doctor (Ji Byeong Cheol) however, botched up my surgery and I continued to be in pain and bleed for months. His attitude was extremely rude and vague when asked questions and claimed I was the only patient to have issues. He then suggested we arrange an endoscopy. I decided not to go with the endoscopy with him as I already had trust issues. In the end I had to get a second surgery from another hospital four months later. It turned out my polyps were not removed and bacteria had spread inside my womb causing an infection. Hence the pain and why I had to wait a longer time to recover before I could get the second surgery. I didn't even see Ji Byeong Cheol’s face before or after my surgery nor receive any explanation and was dismissed right away, so to be honest, I don't even know whether he performed it. The worst and most traumatic experience of my life.

Large hospital in excellent condition, it gets crazy busy during the day. They definitely need more parking, elevators and pretty much everything else.

Nurse station in the department of dermatologist they have no manners when u talk to them they just watching their phone no any reply and their behavior is so rude. i experienced on 20221219 around 12 noon. i will give 0 point. And also doctor's has no experience they just remember some medicines name and prescrib those everytime no matter what problems patient have everytime they are just sale their some cosmetic products. I recommend them to open cosmetics shop instead of treats patient.

Travelled here for ankle arthroscopy from Canada and all I can say is great things about this hospital. All the staff(especially the international department) were very supportive and welcoming. Thank you for making this trip very easy for me!

I want to give a warm tribute to the incredible team at Lokman Hekim İstanbul Hastanesi, a place that exceeded all my expectations. Special thanks to Dr. Atilla Akova, my remarkable surgeon, and Dr. Selma SEZER, anesthetist, both professionals with extreme care for my life. On the 4th floor, I witnessed a level of care that goes beyond excellence. The attendants, true heroes, are available 24/7, providing continuous support and impeccable health care attention. This hospital not only treats medical conditions but demonstrates a real commitment to the holistic well-being of patients. My successful journey began with the recommendation of Sueli, a friend who also went through here. Initially apprehensive, I was enveloped in a sense of security witnessing the professionalism and care that permeate every interaction in the hospital. Special thanks to Mrs. Juliana Freitas, who facilitated the entire process with kindness. I highlight the dedicated attention to the Brazilian community on the 4th floor. The attendants, with admirable effort, seek fluent communication, including in Portuguese. The presence of an interpreter and constant support in understanding instructions create a welcoming and inclusive environment. To the attendant checking my progress and the doctor making attentive visits, my sincere thanks. The Lokman Hekim İstanbul team shows an unwavering commitment to every life under their care. I express deep gratitude for the exceptional standard of care provided by everyone in the hospital. This is more than a hospital; it is a haven of care and compassion.

I recently had a hair transplant for Lokman Hekim hospital. I travelled from Australia Melbourne. I had the help of Medeni Kaya who helps international clients. She helps with VIP transportation and 5 star accommodation. She greets with you with a warm welcoming smile the moment you walk in and is with you. She is with you for your consultation operation, follows up with everything you are untitle for. Lets not forget the doctors I’ve had many operations at different hospitals around the world but the team at Lokman Hekim Istanbul Hastanesi by far is the best i have worked with. Thank you to all the staff and doctors and special thank you to Medeni Kaya for all her help ❤️

as the translator Mona dialect was different (as arabic speaker), but her dealing with me was very good and so cooperative and helpful.. the doctors are good (yasemin kiraç/ahmet duran/aynur aliyeva)but the nurses are bad except the senior nurse on floor 0/ next to the kids room💐💐

I was coming to this hospital for a long time and Iam so happy to share my thoughts with the world. The service the doctors and also the international department team was always helpful and kind to me specially thanks to miss Sabah hassan for being such a hardworking and well spoken interpreter.

I was very satisfied with the help that the translator Ms. Mahnaz gave me during the treatment process in this hospital. She was very polite and very responsible, even when the hospital system was having trouble giving receipts, she helped me to get the payment receipt, also for other information like insurance.

Soroka University Medical Center, a part of the Clalit Health Services Group, is the general hospital of Beersheba, Israel, it serves as the central hospital of the region and provides medical services to approximately one million residents of the South, from Kiryat Gat and Ashkelon to Eilat. I am from Bhutan 🇧🇹 and they give me a grt treatment till now they are helping me recover soon.Great hospital! The staff is professional and kind.They help ma a lot🫰🏻🫰🏻I

The very best care and treatment my son could have received after being in a terrible road accident. The staff are so talented, knowledgeable and caring. Outstanding! A huge thank you to everyone involved in his nearly 7 weeks there.

Great hospital! The staff is professional and kind. They saved my grandmother (she was having a stroke). From the Esther Zarka family.