Total knee replacement (Bilateral) in 14 Orthopedic surgery clinics in India

I recently had an unfortunate experience at Kokilaben Dhirubhai Ambani Hospital that compelled me to share my thoughts. My father-in-law was admitted for an emergency procedure, and what transpired during our visit left me deeply disheartened. Initially, we were given an estimate of ₹2,09,000 plus consumables for the procedure, but upon discharge, the cost had escalated to ₹3,57,000 - a staggering 75% increase. Seeking clarification at the billing desk, I received vague answers and was directed to the assistant doctor of the surgeon, who then asked us to wait for Dr. Mandar Deshpande. After a prolonged wait, Dr. Mandar Deshpande eventually met with us but became defensive when questioned about the unexpected cost surge. Despite my attempts to engage in a civil conversation, things turned unpleasant as Dr. Deshpande raised his voice and directed us back to the billing department. We would not believe a doctor could behave in such a manner. The situation escalated further when security was called, and my wife and I were confined to a room with the promise that someone from billing would explain the invoices. To our dismay, we were still waiting for someone to come for over 45 minutes, prompting us to consider leaving. Later, Rajashesh Savant, the senior security personnel, decided to come but immediately resorted to using foul language and even attempted to file a false FIR against us. He threatened us with a silly claim that I had kidnapped my father-in-law so that we would not pay the bill. We asked him to check the cameras that a nurse had released him, and second to think if our intention was not to pay the bill (and run away), then why would we go to the billing counter to ask for the bill to pay? Why would we just not run away without paying? I explained to him the reason my father-in-law had left a little early was because he was in pain after the surgery and he had to travel six hours to get back home, so we stayed back so that he could leave to get back home before it was too dark. When logic did not prevail, he asked his security guards to physically restriction us and attempt to seize our belongings. When tried to take pictures and videos the guard literally tried to snatch my phone by inserting his hands into my pocket. How can a medical institution employ goons like these? Ultimately, exhausted and under duress, we decided to settle the bill after intervention from a senior police officer. The entire incident unfolded in the hospital lobby, possibly captured on video. This experience has raised several concerns about the conduct of the hospital staff and the apparent lack of accountability. Seeing such behavior from a healthcare institution where open communication and understanding should be paramount is disheartening. Questions arise about the hospital's choice of personnel, particularly those who cannot engage in polite conversations and provide explanations when required. The ordeal also raises questions about the conduct of security personnel. Last but not least, observe the cleanliness when you are in the hospital. It is one the worst; besides the lobby, the wards and especially the bathrooms are not to the cleanliness standard of a medical institution. I hope to shed light on the challenges faced during my visit to Kokilaben Dhirubhai Ambani Hospital, emphasizing the need for better communication and a more patient-friendly approach from the medical and administrative staff. There are better hospitals in Mumbai, and you should consider those before considering Kokilaben Dhirubhai Ambani Hospital.

Hospital clean and good staff but bathrooms cleaning not done. No one taking care.. it's always stinking ,no tissue papers or toilet rolls..no housekeeping supervisor around to whom we can show the dirty washroom on ground floor...the bathroom cleaner was forced to clean but she was using one cloth to wipe seat covers which can be a serious breeding ground for infection and a dirty mop which could never dry floor..no Dettol or sanitizer in or around washroom .. dirty smell all over ..wash basins equally stained and dirty and wet on the counter...we request management to immediately take action to improve condition of such a gifted hospital ...there was no suggestion box found so posting. It's a request for all the washrooms conditions to be improved for patients relatives.

Kokilaben Dhirubhai Ambani Hospital 🏥 is one of the best hospitals 🏥 in Mumbai and in India 🇮🇳 . Excellent infrastructure. Hospital is very clean. I've had my executive health check up over there. And I've got good experience at the hospital 🏥. Every department is marked with systematic colorful lines which you have to follow on the floor so as to commute inside hospital. No need to ask anyone unless you have colorblindness 😉. Reception staff at EHC are very helpful and cooperative. I've gone for routine medical check up. Doctors are knowledgeable. The most important thing I like about kokilaben hospital that they sends all the reports thru mail. No hassle or waiting for the hard copy of the reports. And food 🍲 is really good. You won't feel like you are eating hospital 🏥 food 🍲.

Great service👍,we thank the doctors and nursing staff from 4th and 5th floor for their great service they provided to me and my father as liver transplant patients came from Kurdistan Salute 🙏

My mother in law was admitted in fortis hospital on18 nov 23. In ICU. On 23 nov Dr told to shift to room. Icu dept informed us that they will shift within three hours. So we waited out side ICU. But they shifted him on 24 evening. In these 36 hours we were only listening they will shift with two hours like this. In the room they were serving lunch at 3 pm. The patient was diabitic and old but they were serving not before 3 pm. Thinking fortis should improve the services.

It was a good experience. A Huge thank you to Medsurge India who made the whole experience from Nigeria to India a smooth and memorable one. Mr. Dushant, Mrs. Shweta and Allen. Thank you so much. Fortis Memorial Research Institute is neat, the cleaners are constantly cleaning. The environment is serene, not noisy and uncomfortable at all. Even though there was construction ongoing, there was minimal dust and noise. The food for patients on admission is usually suited to your taste which is highly commendable. The doctors are professional and focused on their functions. A big shout out to Dr. Amitabh Singh and Dr. Niranjan Naik who performed the surgery so excellently. God bless you. Thank you to Dr. Gustave and Dr. Vivek in ICU 4 for the immediate after surgery care. The nurses in the wards are swift, dedicated and skilled at their jobs too. A special thank you to Nurse Aman on 3rd Floor, Nurse Anu, Nurse Amantika and Nurse Sheila. Thank you all so much for the care you rendered through out our stay at Fortis Hospital. I would recommend this hospital for your treatment and care in India. The are focused on you.

You guys don't think much about the staff letting work 12hrs continuously for 5days and give them duty on next day. This is an hospital and you guys need to keep your staff mentally and physically fit and not exploiting them. You such type of work ethic could lead to many legal cases so I request the HR department to regularly monitor the incharge and many of your staff are quitting there job so you better find the reason why they are quitting and stop recruiting the bunch of people every week.

This is my first visit with Escort Fortis hospital Jullena. One of the worst services in return of hefty charges by hospital against the services provided to patients and attendent. On the cash counter only one resource is there who is managing discharge of IPD patients, emergency patient registration,issuing of ward pass,answering of query call,handling patient attendents. It is really called save 100% money without hiring man power. It took 30 min for me just for the patient registration. Nurse in emergency rudely behave with patients. She was on mobile and doctor asked her to attend the patient then after 5-10 min she start work as per Dr instructions. She didn't use curtain to cover the female patient and start procedure. In emergency there is a bed but bed sheet of patient bed looks very dirty not washed properly. There is no glucose bottle stand on each bed of emergency. Really Fortis hospital only charging royalty amount from us. I recommend hospital management have a look of holy family hospital and learn hospitality cleanliness and administration from them. At least holy family hospital has sufficient staff and caring nurses with clean floor and washrooms. I will give bed sheet photo also but patient was there and you can see there is no side stand there. Emergency bed charges 1000 Doctor 2100 Registration 200 Plus. Lab charges. Don't know how they are managing labs do they really take care of hygiene or not. Hospital charges are high and services in negative -100.

They deserved 5 stars for treatmet but i gave 3 for their billing irregularities. Please check your bill twice before making final payment. I've found inconsistency in their billing. Being an international patient they charged me in USD but refund my excess payment in rupeis for which i had to struggled a lot. Moreover they gave me counterfeit notes which they declined to replace from me.

Overall, it was a good experience. I am happy that my father had a good experience @ Max Saket. The Doctors, nurses, and the staff are very kind and cooperative. However, their billing team is very shrewd and insensitively money-minded. Cashless treatment here is NOT Cashless! Max Saket has a policy of requiring patients to pay the difference between the amount initially approved by the insurance company and the estimate provided by the hospital at the time of admission. While Max Saket did inform us of this policy upfront when we were taking the estimate, I am still concerned about the potential financial burden it may place on patients.

Best medical experience, staff is very friendly & professional and the same time They are always available for your query and concern. They also understand patients urgency. Special thanks to Gaurav kumar Singh, N Dharma & Duty Manager Usman ji from dialysis billing team.

Big problem in car parking and patient can suffer or any thing can happen 🤔 if you enter hospital entry gate 5 and 6 . Max hospital giving more facility for giving extra money for vvip parking 😑 . See photo 📸 and plz stop ✋️ money heist in your country There are no parking person in field or parking lot . Half hospital parking lot is empty because of no entry 🚫 but hospital staff is good

Today line for collection of report at radiology department was too much. The person responsible was either too slow or not experienced. At peak hours it is recommended to have assistance

Have been there twice (once for my wife and once for my father ) Very fast response and helpful team of doctors. The emergency room was clean despite being almost full and the doctors were very fast in attending to our problems. The support staff was also very helpful in assisting for all the required tests and formalities.

I have got my father treated here a couple of times. The emergency here is very informative and helpful. The staff was responsive too. Except for some small instances. The emergency’s doctors are very trained and exceedingly empathetic. Cleanliness was well taken care of too. And in case of any complain there are contact details printed all around the hospital.

Dr. Seema Jain is a wonderful gynecologist. Empathetic, knowledgeable, patient, reasonable. Really listen to the patient. My husband and I would like to thank you for taking part in the birth of our little girl... We all know that the tension was high that day. We felt very comfortable and confident knowing that you would be able to handle any situation if one was to arise. You are amazing..... You knew when to be serious and when to make us laugh. We will never forget that day or you....

This is The Max Hospital Shalimar Bagh. The Hospital staff was good. The service was amazing. Today my mother's ultrasound was at 3:15pm but it happened at 4:30pm. So everyone has to understand that it takes time. And you have to be free from every work when you come here.

Poorest management. Hospital thinks that patients whole duty is to wait for the doctor. We took the online appointment for Dr. Anil Kumar Varshney, Urologist, but doctor was not available. I had to wait for more than 3 hrs and still there was no exact answer when the doctor will reach to attend. They charge fees before telling waiting time and then says there is no procedure to refund the amount so u are trapped with them with no other option left.

I had an good experience at Max Hospital Vaishali! The facility is pristine and well-organized. The doctors are highly skilled and listened to my concerns pataincely and explain the treatment options thoroughly. The nursing staff was attentive and caring throughout my stay, ensuring my comfort and well-being. I would highly recommend Max Hospital Vaishali to anyone in need of medical attention.

I had a very pleasant experience when I visited PHP lounge in the hospital. Mr. Jitender did a splendid job and he was very respectful and diligent.

From last 5 years I am coming here for PHP which is some time tough due to rush but PHP lounge is amazing where hospitality of Mr Jitendera is one of the reason I always comes here along with the brekfast quality is superb! PHP Coordinator Mr Anil Kumar is also another reason who gives his 100% to resolve and manage all issues.

Thank You Dr Bhushan Narainan and Team for making this Diwali super special for us, as my mother Room #7726, comes back home all fine. Its said Doctors are GOD, yes its true and no less is the team who ensures that you are very well taken care of. Dr Shivam and Dr Shubham, thank you for your unconditional support during my mothers tenure at BLK. God bless every staff member who ensured she is very well taken care of. You all ensuredwe have a Happy Wali Diwali, thank you from everyone at Home and wishing you all and everyone at your Home and BLK Max, a very happy and prosperous Diwali.

This is all show no go hospital, they are there for milking the money, specially the doctors in OPD 9. The attitude doctors have is one of the worst. They will make you feel like you are nothing and they are the god. They will make you roam around doctor to doctor and cabins to cabins. Please don't go to this hospital if you wanna save you or your loved ones.

Great experience with Dr. Bhushan Nariani and his complete Ortho and physio team. My mother who had knee joint problem since 4 years is feeling really relaxed and happy after the knee replacement surgery. All love and blessings to you Dr. Bhushan sir.

Everything is too good like doctor, housekeeping and official service and treatment and all everything is too good. And also like people said it's too costly hospital but it's not costly the money they are taking in behalf of your treatment is absolutely correct amount if look on the treatment and there facilities. So I would recommend to visit over there for any treatment. And the staffs and all doctors to to polite and very much helpful.

My mom was admitted in Max Saket for a gastro issue. I am really satisfied with how swiftly the process works there. Specially the care and service provided in the ward post surgery was impressive. I have to thank floor manager Ashish Arya on how well he manages all the services on this floor. He was always looking for feedback and ensured all the patients are well taken care of. He made regular rounds of the wards and made sure that any patient needs are immediately taken care of. The billing process was also smooth. Nurse Aarif also needs a special mention for his sincerity and going above and beyond his duty. He did his best to take care of his patients.

They sound to have a good service but in reality they just tend to be friendly. They cancelled the appointment saying that the apparatus is defective. In the other Buildung Smart it may take up to 4 hours.

This care center is clean but aggressively expensive and they still don’t can’t promise if the surgery they performed on you will be successful or not. To much restrictions are there, you can’t even use the lift to meet your patient. Too many questions and formalities before they even let you go while discharging. They will create multiple files just for 5 to 10 days to show you that they did everything that they could but I don’t believe they are even that competent. When we got discharged the billing procedure was about 7 hours. You have to visit each and every section keeping that big file of bills in hand. If you are looking for an affordable care center and a place which at least tries there best to do the job then try some other places this is not the place for regular people’s healthcare. Choose wisely, spend wisely!

Good Hospital... Very clean... Food in the canteen is costly for outsiders. Samosas look stale and taste BAKWAS

Max hospital is good with infrastructure but no great patient care is there. They focus only on cash patients and I hope they will enhance their patient beds as this current hospital doesnt have much beds. We even got stale smosas at the food canteen and I lower the rating due to it.

Overall treatment is good. The services were good and the staff and doctors were excellent in all ways. Thanks, everything was good. Very good treatment and the doctors are very friendly to us. Dr. Abdul Ansari sir And Dr. Mayur shah team of perfectionists

C/348 - My experience in Nanavati has always been good. The housekeeping staff, nurses, doctors are extremely professional. I came here for a major surgery and it was executed successfully. Everyone took good care of me. Their staff is very reliable. Thank you for your services 🙏🏻

Nanavati Super Speciality Hospital, often referred to as Nanavati Hospital, is a prominent multi-specialty healthcare facility located in Vile Parle, Mumbai, India. Here's an overview of Nanavati Hospital: Overview: Nanavati Hospital is one of Mumbai's well-established and renowned hospitals, known for providing high-quality medical care and a wide range of healthcare services. It is a private hospital that caters to the medical needs of both local and international patients. History: The hospital was established in 1950 by philanthropist Dr. Balabhai Nanavati as a charitable trust hospital. Over the years, it has evolved and expanded into a state-of-the-art medical institution. Specialties and Services: Nanavati Hospital offers a comprehensive range of medical specialties and services, including but not limited to: Cardiology and Cardiac Surgery Oncology Neurology and Neurosurgery Orthopedics and Joint Replacement Gastroenterology Nephrology and Urology Pulmonology Obstetrics and Gynecology Pediatrics and Neonatology Radiology and Imaging Emergency and Trauma Care The hospital is equipped with modern medical technology and facilities to provide advanced diagnostic and treatment options across these specialties. Infrastructure: Nanavati Hospital boasts a well-designed infrastructure with spacious patient rooms, advanced operating theaters, intensive care units (ICUs), and a range of diagnostic and imaging services. It is known for maintaining high standards of cleanliness and hygiene. Medical Team: The hospital has a dedicated team of experienced doctors, surgeons, nurses, and healthcare professionals who are committed to delivering top-notch medical care and personalized treatment to patients. International Patient Services: Nanavati Hospital also offers specialized services for international patients, including assistance with medical visas, airport transfers, and accommodation arrangements. Location: The hospital is located in Vile Parle, a well-connected suburb of Mumbai, making it accessible to residents of the city as well as those from other regions. Accreditations: Nanavati Hospital has received accreditation from various national and international healthcare organizations, further affirming its commitment to quality healthcare delivery. In summary, Nanavati Super Speciality Hospital in Mumbai is a reputable healthcare institution known for its comprehensive medical services, experienced medical team, and modern infrastructure. It continues to serve as a trusted healthcare destination for patients seeking quality medical care in Mumbai and beyond.

I must say Doctor is good , but very bad service by staff members with whom I am contacting since day one don't want to name the person but they have not given me my refund of Rs. 4,424.....I believe hospital have never listened about "Digital India". They are forcing me to visit the hospital where it is not possible because I live outside bhantida and it does not seem feasible to me to get my 4424 rs. by having cost of rs. 3000 through the visit . Let the money be with you if it gives you the satisfaction. Caution: visit at your own risk

I went there for my Immigration Medical Exam and I was amazed by the facilities and the way they work. Only thing I didn’t like was the Doctor who does the Vision Check. What a shameless harassment he is. He doesn’t have any sense of behaving with customers/patients, doesn’t have any respect for anyone. There were so many others complaining the same. This is the only reason I’m giving 4 star otherwise everything was top notch. Please do something about it and advise the doctor to have some sense while working.

Cost vs Treatment rating 2/10 Hospital charges and treatment is costly .Not justify the cost. Cleaning hygiene is a major concern here. Hospital Cleanness rating 0/10 During Discharge of Patients take too much time . Normally Patients need to be discharged in the morning at 8:00 but in actual practice the patient will discharge at 9:00 at night. Discharge Smoothness Rating 0/10 Staff are co-operative and Supportive Transperancy and professionalism Rating 3/10

Been here for a couple of cases. Good doctors all around. Have been here for neuro cases and a C-section delivery. Radiology department is horrible though. Hence only 4 stars. It just takes too long and the staff is quite nonchalant and unconcerned overall. Doctors are fine. If you need radiology get it done somewhere else if possible. For all other things it's not bad.

This place is a scam.The surgery department’s behaviour and inability to offer a resolution for our queries.The staff is playing with patient’s life by moving them on recliner sofa instead of patient’s bed. Look like these guys don’t have sufficient beds & they don’t know how to treat sick people😞😞🥵😰 Feedback box don’t have forms, pen etc During rain water on floor The day care room should have four beds but instead 8 recliner had been setup. The surgery Nurse staff(Priyanka) do t know how to treat OT patients. The doctors don’t take care of patients discharge and left shift without signing off. Had to wait 3 hours to get discharge & to get a sign The billing front desk was rude & talking nonsense & was-giving excuses with no artifacts. Adding some pictures as evidence.

Nice hospital with experienced Doctors.. Hygiene is well maintained here. My father's PTCA/Stenting was done from here. Very satisfied from the treatment.