Gastric endoscopic submucosal dissection (ESD) in 2 Oncology clinics in Mumbai

I recently had an unfortunate experience at Kokilaben Dhirubhai Ambani Hospital that compelled me to share my thoughts. My father-in-law was admitted for an emergency procedure, and what transpired during our visit left me deeply disheartened. Initially, we were given an estimate of ₹2,09,000 plus consumables for the procedure, but upon discharge, the cost had escalated to ₹3,57,000 - a staggering 75% increase. Seeking clarification at the billing desk, I received vague answers and was directed to the assistant doctor of the surgeon, who then asked us to wait for Dr. Mandar Deshpande. After a prolonged wait, Dr. Mandar Deshpande eventually met with us but became defensive when questioned about the unexpected cost surge. Despite my attempts to engage in a civil conversation, things turned unpleasant as Dr. Deshpande raised his voice and directed us back to the billing department. We would not believe a doctor could behave in such a manner. The situation escalated further when security was called, and my wife and I were confined to a room with the promise that someone from billing would explain the invoices. To our dismay, we were still waiting for someone to come for over 45 minutes, prompting us to consider leaving. Later, Rajashesh Savant, the senior security personnel, decided to come but immediately resorted to using foul language and even attempted to file a false FIR against us. He threatened us with a silly claim that I had kidnapped my father-in-law so that we would not pay the bill. We asked him to check the cameras that a nurse had released him, and second to think if our intention was not to pay the bill (and run away), then why would we go to the billing counter to ask for the bill to pay? Why would we just not run away without paying? I explained to him the reason my father-in-law had left a little early was because he was in pain after the surgery and he had to travel six hours to get back home, so we stayed back so that he could leave to get back home before it was too dark. When logic did not prevail, he asked his security guards to physically restriction us and attempt to seize our belongings. When tried to take pictures and videos the guard literally tried to snatch my phone by inserting his hands into my pocket. How can a medical institution employ goons like these? Ultimately, exhausted and under duress, we decided to settle the bill after intervention from a senior police officer. The entire incident unfolded in the hospital lobby, possibly captured on video. This experience has raised several concerns about the conduct of the hospital staff and the apparent lack of accountability. Seeing such behavior from a healthcare institution where open communication and understanding should be paramount is disheartening. Questions arise about the hospital's choice of personnel, particularly those who cannot engage in polite conversations and provide explanations when required. The ordeal also raises questions about the conduct of security personnel. Last but not least, observe the cleanliness when you are in the hospital. It is one the worst; besides the lobby, the wards and especially the bathrooms are not to the cleanliness standard of a medical institution. I hope to shed light on the challenges faced during my visit to Kokilaben Dhirubhai Ambani Hospital, emphasizing the need for better communication and a more patient-friendly approach from the medical and administrative staff. There are better hospitals in Mumbai, and you should consider those before considering Kokilaben Dhirubhai Ambani Hospital.

Hospital clean and good staff but bathrooms cleaning not done. No one taking care.. it's always stinking ,no tissue papers or toilet rolls..no housekeeping supervisor around to whom we can show the dirty washroom on ground floor...the bathroom cleaner was forced to clean but she was using one cloth to wipe seat covers which can be a serious breeding ground for infection and a dirty mop which could never dry floor..no Dettol or sanitizer in or around washroom .. dirty smell all over ..wash basins equally stained and dirty and wet on the counter...we request management to immediately take action to improve condition of such a gifted hospital ...there was no suggestion box found so posting. It's a request for all the washrooms conditions to be improved for patients relatives.

Kokilaben Dhirubhai Ambani Hospital 🏥 is one of the best hospitals 🏥 in Mumbai and in India 🇮🇳 . Excellent infrastructure. Hospital is very clean. I've had my executive health check up over there. And I've got good experience at the hospital 🏥. Every department is marked with systematic colorful lines which you have to follow on the floor so as to commute inside hospital. No need to ask anyone unless you have colorblindness 😉. Reception staff at EHC are very helpful and cooperative. I've gone for routine medical check up. Doctors are knowledgeable. The most important thing I like about kokilaben hospital that they sends all the reports thru mail. No hassle or waiting for the hard copy of the reports. And food 🍲 is really good. You won't feel like you are eating hospital 🏥 food 🍲.

I have been coming here since last 2-3 years. It felt very good. But now I feel peaceful because of the Diwal decoration. It look nice . wish you Happy Diwali To all Hiranandani Hospital Staff and doctors / Team .

Doctors are awesome, one of the best in Mumbai. Service is pathetic !!! You go on pressing the call button for hours and no nurse comes in, highly miss managed, you will be going around without any help from here to there (as if it’s a govt hospital) and many such negative things … But again - doctors are really really great here!!!

Extremely clean and excellent team of Doctors available round the clock across all streams. The Hospital truly values Patients' waiting time and ensures speedy appointments and prompt medical attention.

"Nasty" hospital is what my experience says about this hell in our city. It's a nightmare filled with unpleasant and aggressive behaviour with both patients as well as their family members. The staff has no sense of politeness or social well being and unfortunately they shouldn't have been in this field of serving people. They charge more and care less. If you don't believe my words then please go pay a visit and you'll understand what I'm trying to say.

My father was a patient of Dr Santosh Kumar, who has gone through double knee replacement operation under him. Please note that he personally does not do any operation, does not come to floor or talk to patient. He is just there to recommend patients for knee surgery and then his team does all of the activities on behalf of him. We did not see him or talked to him during the whole admission time. He does not come to floor even. His team was only did the OT. After OT, only the sisters informed us that OT is done and handed over the empty packets of knee transplants.(no interaction with doctor). Even during surgery follow ups, only his junoir doctor saw him. The hospital itself could have been organized in better way. The beds are used are of old days, same lifts are used for patients and visitors which make you wait for long even if you want to go just 1 floor (no stairs). And remember only veg food is provided to the patients. But the staffs and sisters watching over my father were helpful and never showed any attitude. Wish it is same with all the members of the hospital.

"A heartfelt thank you to Dr. Anirban Neogi for being the guiding force behind my father's miraculous recovery from a road accident with multiple challenges—let multiple ribs fractures, fracture in left clavicle + left scapula, left sided haemopneomothorax + left lung trauma, AAST grade 4 splenic trauma, Haemoperitoneum + AAST grade 1 liver injury etc... .A team of doctors has been reffered Dr. A Bhattacharyaa(Radiologist), Dr. N Deb(Orthopedic), Dr. S Ghosh(Surgeon), Dr. M. K. Mahata(Neurologist), Dr. M Mitra (Anaesthetist) exhibited unparalleled expertise, skill, and unwavering dedication throughout the treatment. Their ability to navigate such complex injuries with precision and compassion is nothing short of remarkable. Our family is immensely grateful for Dr. Anirban Neogi and all reffered Doctor's for life-saving intervention and the exceptional care provided. A true heroes in the medical field. Thank you doesn't seem enough!"

3rd class monopoly of hospital patient will dia if they go for investigation and treatment.they patient run for investigation around 2 months the patient until they develop stage 4. No use of pmjay card at discharge time they will charge all investigation process. Bad bad hospital .

Best hospital in gujarat for cancer patients. Doctors are very good and friendly. They are very skilled in their field. Here is new and advanced technology for curing cancer.

Gcri new building is so good instead of old building. However, I have seen security guards are not helpful and they behave so rudely with peoples surrounding Gcri. Now In terms of services and patient care. This is the only hospital in gujarat offers complete cancer treatment in free of cost depends on your annual income. Although, if you have PMJAY your treatment gonna absolutely free. Due to heavy rush of patients coming from Guj, Mah, Raj. Often time every department associated with Gcri bound you with dates or days like ct scan. Ivtc. Opd, operation theater etc. In order to give hassle free treatment to needy and poor cancer patient. Despite going to another pvt ltd hospital GCRI is the best option as we can understand process is bit lengthy but you can expect world class treatment including with free of cost services. In case of emergency you can contact to Gcri at any point of time.

Visited for consultation with a very senior doctor. However felt the procedures here were like money extraction machine. I had got MRI and CT DVD which the doctors didn't view themselves and asked for review (as per their procedure) from their team of Radiologists. It was very costly TBH. I'm still forming my view of this place. Don't get confused by the name it's a private hospital and super expensive.

Good experience,,, facilities àre àlso so góod. Staffs are hélpful añd very kiñd, they talk very politely,... Oñe thing is that we go for ultrasound test añd their is a bald mén that person is very rúde añd he didn't tàlk like the way doctor or other staffs talk,. Overall it's very góod people come here across the India as well as from óutside the cóuntry, it is located in rohini. Cost is high for normal people it's not àffórdablé, Thàñk u,,...

Hospital staff is very helpful n polite. You would get the best doctors and nurses out here…. It is clean and hygienic. Car parking can be a problem out here but you can park your car outside the hospital. You can find ample space to sit with your relatives outside the building. I visit here for blood donation and the staff is very polite. Donate Blood…

Highly appreciated the services provided during my stay for few days. Very professional, dedicated and caring team headed by Dr Chopra and Mrs Sosamma Mathew🤗👍 My experience with them will force me to recommend my friends and Family in New Delhi. Please stay focused and keep it up. It’s very sad to not get such great service elsewhere these days. I am obliged and thankful 🌹

Moolchand Hospital provides excellent healthcare services. The cleanliness of the facility is impressive, and the staff is friendly and professional. I felt well taken care of during my visit. Thank you, Moolchand, for your commitment to patient well-being

I am grateful for the outstanding care I received at Moolchand Hospital. The doctors took the time to listen, the nurses were attentive, and the entire process was streamlined. The hospital's dedication to patient welfare is truly commendable.

Dr.Nataraj K S is Fantastic during my entire AML treatment. He is so much loving ,caring and supportive doctor one can ever come across in life.Had amazing experience in BMT ward.. I got stem cell transplanted on 15.11.2023 and discharged on Day 17. All the BMT ward nurses and staff are quite knowledgeable and very caring towards patients. You guys truly deserve my respect.

Treatment serviceat HCG is very special, excellent. Courtesy, hospitality of each staff, specifically nurses are remarkable. I came for treatment under Dr Nataraj, MD and he is a wonderful Dr. By his physical presence and a smile, enquiring about welfare half the disease is cured. It's beyond words , rather finding suitable words to express my feelings..simply a great hospital with a big future. Once you take treatment you will never go to any other hospital. Kudos to the entire staff.

Very good treatment under Dr Indushekar and Dr Vidya Bhargavi. The service of nursing staff was also very prompt, with special mention of Sister Rekha, Sister Mubina, Brother Suhail and Ward coordinator Rohini.

Good hospital . Doctors and nursing staff also gentle .

I am writing this review on behalf of my mother, who is undergoing chemotherapy treatment at Apollo Hospital. We are extremely disappointed with the quality of service she has received. On multiple occasions, including today, she was served food infested with rice weevils during her stay at the cancer day care center in Apollo Hospital, Bhat. To make matters worse, my mother even contracted typhoid last month while undergoing chemotherapy. As her son, I am deeply concerned about her well-being. It is crucial for cancer patients to have access to proper nutrition and a sterile environment, and Apollo Hospital has failed to provide this. I urge potential patients and their families to think twice before choosing Apollo Hospital. The recurring issue of rice weevils in the food and the subsequent health risks are simply unacceptable. The trust we placed in this hospital has been shattered. I kindly request the hospital administration to take immediate action and address these issues. Patients deserve the highest standard of care, and the fees charged should reflect the quality of service provided.

To all ONGCians, Don't go APOLLO HOSPITAL Bhat if you have life threatening disease as they will make a case as ONGC provide free medical and even temporary doctors in ONGC dispensary are involved in this. Special Note: Don't take treatment from Dr Vishal Choksi as before Biopsy he spoke very rudely with my father who was 4th stage cancer patient at that time and this doctor talk very badly with him. Dr Vishal Choksi did blunder during biopsy too which we can understand doctor are humans and they can make mistakes but this doctor is not good human as he don't know how to talk with patients. I am writing this review at 3:37 am you can understand how I am going through even after a year of my father's demise. All cancer patients need utmost care esp from doctors and staffs. Please choose wisely and don't seek treatment if that doctor name is Vishal choksi.