Proctocolectomy in 1 Oncology clinic in Kuala Lumpur

Have been coming here for one year plus for various reasons but I absolutely dread it every time since I would end up waiting for over an hour just to meet my doctor for 5 minutes and then the payment would take over an hour after that. Recently it has gotten so much worse. Doctor asked me to do an MRI for my ankle and they told me to be there an hour early. In the end, I had to wait for over an hour just to be transported to the MRI center. The person at the registration counter at the MRI center was really rude and gave me judgemental looks too. I was then asked to make a follow up appointment to review the MRI scan with my doctor. I tried to make an appointment online through their system but didn't get a response from them then they suddenly called me on the day itself and asked "are you coming for your appointment right now?" when I wasn't notified that my appointment is confirmed so I couldn't make it. I tried making an appointment online again, but didn't get a response through email or call. I tried calling them but was put on hold for over 15 minutes and when I finally got to talk to someone, the call got disconnected.

Was given appointment at 4pm but waited till 8pm. When ask, nurse give a very stupid excuse 'first come first basis'. If first come first basic then WHY GIVE TIME AND ASK NOT TO BE LATE???? This is ridiculous! So call private hospital but system sucks!!!! Is worse than government hospital. So many bad reviews with regards to waiting time, nurse rude and yet no improvement. Respond to review was 'cut and paste'. The management, please look into it seriously!

I m very disappointed with the system of client appointment at this hospital. Totally waste of time! 3 times was here, and all times I spent 2 -3 hrs!!! Where doctor see me only for 3-5 min. So much time takes to register, then to wait the appointment (initially the appointment was fixed, but always have to wait). And then to wait to pay for appointment. Second time the doctor was very rude when I asked him about my problem. Then he says “why I have to repeat so many times to you to understand..”. I was really trying to understand that I need that surgery he was suggesting me.

Customer Relation Officer Ms Lim Bee Yuan - Very friendly, helpful and nice. She gave me a mask when she saw I forgot to wear mask. So caring!! (thumb up)... And she is giving a positive quote and energy when we are waiting outside the ICU room. So lucky BTMC got this kind of good employee :)

I have been asking for my medical report that supposed to share via email last week. It's been 3 weeks since I have visited the gynae there and already called thrice to check the report status but no proper response from the clinic. Every time the answer is doctor is reviewing the report and we will call you by TODAy!!! But it never happened until today. Very disappointed with the service.

I am a stroke patient here since August 2023 and I have been doing my physio treatment at Bukit Tinggi Medical Centre, Klang. I am under the care of Ms Sharynn. She offered her assistance and expertise in her duty of work. Under her care, I got a very speedy recovery and I am very happy that I am able to walk very fast and stable. I like to thank her and her whole department assistance offered to me. All of them are very friendly and helpful.

This experience is even more disappointing than my previous encounters at government hospitals. I was admitted here through emergency last night, and after numerous tests, it was confirmed that I am positive for influenza B. I've been dealing with severe coughing and a sore throat, making it impossible to sleep. At 5 am, I urgently requested cough medicine and a spray for relief, but the nurses informed me that I had to wait for the doctor's morning check-up to prescribe the medication. Despite waiting until 12 pm for the doctor's arrival, the medicine still hasn't been provided, and it has been five hours. They explained that they are in the process of preparing the medicine. Honestly, considering the delay, I'm contemplating whether it would be quicker to go to an external clinic or pharmacy to purchase the medication. It's disheartening to face such delays in a hospital setting, and I wouldn't recommend this experience to anyone.

Clean and nice place. But they are too freaking slow. it took more than 1h 30mins from the moment they told us about the ward number until my wife got into her ward. Ridiculous.

The doctors and nurses here are very helpful， understand my special identity and give me enough private space during my admission. Their service is also very attentive, I won’t say I wish to come back again , but I would say that if anything on hospitalisation, you are still my first choice☺️ Thanks !

Ward 2B All the nurse in 2B like everyone own them billion dollar, they are not come to help their patient nor patient family members. All your nurse will only know how to restrict you to do anythings.. without suggest alternative solution. Hey... Patient and the patient family members paid money for treatment...not paid money come here and let you order or instruct them with nonsen reason of yours.. but when the family members ask your nurse to do things, they will just know how to say " I not sure", " You just wait Doctor", " You wait 1st I come later" " You need to wait" Eventually nothings your nurse manage to help nor they really successfully help.. Cause after 1000 years also they didn't come to help the family members. .... Such lousy service in nowdays, you think how long your hospital can sustain..

I am very grateful to Dr Mogan for he has done a great job in getting right in the whole diagnostic process. He is very detail, sincere and capable in addressing the rootcause of my illness with proper proposal to me. I am a difficult to treat patient with precondition of 3 years serious iron deficiency anemia due to heavy menstrual disorder. I came all the way from KL to Ipoh see Dr Mogan for second opinion as recommended by my mum and sis. This is the best O&G specialist I have seen so far compare to a few gynae I met. Kudos to Dr. Mogan and all Fatimah Hospital nurses and staff. Two surgery in less than a week, I wouldnt be able to make it through without your support. Thank you for helping me in regaining my health. My heartfelt gratitude to all. God bless all of you.

Last month on 17/6, I was admitted to Hospital Fatimah into emergency ward due to intestinal problems gets me into pain for a day. The request is from me to the one of hospital in Ipoh due to family also at home. The surgery has happened on 18/6, and it is OK but I’m not get used to this due to after abdominal surgery, so I was able to get help from the nurse in charge on day and night. The doctors in charge are helpful for the first time into surgery process and it’s been over 3 weeks, I’m moving on for abdominal recovery. But one thing it is discomfort is, the private hospital is becoming other’s patients private hotel. Usually there will be less noise but the patients nearby are quite noisy. But whatever, I hope that I am on smooth and get well soon.

Great experience and hospitality. Great food too. Updated: Patient should've been told for the service not compulsory and not even covered by the insurance. I've been charged for hemoglobin blood test which I thought covered by the insurance and necessary. So please ask first for every service given.

Sent my daughter to see Dr Yap for her prolong cough. Very good diagnosis given and with treatment, she is now recovering well. Several follow up gives safe feeling to ensure her condition improves. Overall recommended to go to this hospital. For improvement maybe the billing part can make it faster…

Our third admission here at Aurelius. Every time was great and pleasant. All the nurses and staff were friendly and very helpful.My daughter love to interact with them.My daughter and i feel safe here. The room was clean and comfortable while the food is great with big portion. We were assisted by Dr Fadzlina but this time with Dr Yap. Both are great dr with very detail explanation and assist.Thank you so much for your services.

I've done a hand surgery by Doctor Teh Kok Kheng. Doctor was super friendly and knowledgable to explain everything in a casual way, even play my favourite Hong Kong singer - Alan Tam songs throughout the surgery process to calm me down, my blood pressure was drop immediately from 196 to 140, haha. Therefore, I highly suggest that hospital should allow to play some music while doing treatment, it's a super efficient way to calm a patient, trust me! Nurses and staffs are very friendly as well, the whole process goes smoothly and I am very satisfied with the service so far. Thank you doctor and the team!

Very friendly staff and my dad has a wonderful time to do his pet scan! Nowadays it’s very hard to find customer oriented staff but we are lucky to meet her

Everything was great. The place and environment really good and have the best doctors. But, I get different information from clinic, MRI and cashier staff. It’s not synchronize. Communication between them is bad. It will be the 5 star if, all the information and system are standardize. Thank you

Had a very pleasant experience at CVSKL. I was unsure about certain things regarding my appointment but Sharon Heng of Dr John Chan’s clinic was able to assist. And although she was on leave, she took the trouble to call me to explain further and followed up the next day. Sharon is a gem. Dr John Chan is very lucky to have someone like her working for him.

In July, my husband experienced chest pain, prompting us to rush to CVSKL Malaysia's emergency department. Right from the start, we were impressed by the care and attention we received. The ED doctor was not just professional but also incredibly attentive. They quickly conducted an ECG and echocardiogram, leading to my husband's admission. The next morning, Dr. Al-Fazir performed an angiogram for further diagnosis. In the following month, my husband underwent complex stenting, once again expertly handled by Dr. Al-Fazir. His expertise and transparency instilled great confidence in us. In my opinion, Dr. Al-Fazir is an extraordinary expert who goes above and beyond. He's straightforward and speaks the truth about complex stenting, never sugarcoating anything. We truly appreciated his honesty and transparency. Despite his busy schedule, Dr. Al-Fazir made it a point to meet with us every day, and his positivity and genuine concern for our well-being were incredibly reassuring. Nurse Nor and Nurse Sylvester were our heroes. Their dedication and compassion were incredible. They went the extra mile to ensure my husband's comfort and well-being, making a significant difference during his recovery. Despite a few minor hiccups, the entire CVSKL team, from medical professionals to administrative staff, ensured we were well taken care of. Our heartfelt thanks go to Puan Zehan and Puan Syima for their assistance in addressing our needs. Thanks to CVSKL Malaysia, my husband is now on the path to recovery, and we couldn't be happier with the care we received. Dr. Al-Fazir, along with the dedicated team at CVSKL, truly embody the spirit of expertise, honesty, and heartfelt care.

My dad had done bypass surgery at this hospital by Dr John Chan. We have great confidence in him and his abilities. Thank you so much for the great care and surgery performed on my dad. Also thanks to the nurse Sharon who helped us from booking appointments until discharged from ward. Thanks for her kindness and answered our questions enthusiastically. We also glad to have Dr Nadia as anesthetist. My dad had been treated very well by all the nurse, physiotherapist, nutritionist and staff. We appreciate that all the services from every department. Thanks a lot❤️