Chronic pain treatment in 1 Neurosurgery and Oncology clinic in Albania

The people in this hospital were extremely kind and helpful. The hospital is clean, nice and professional. They took good care of my daughter who was in a life threatening condition during our vacation.

Highly corrupted. A patient who can't be taken care at home, because of really bad conditions which needs healthcare specialists and a proper environment with all the tools available to keep them alive, was refused to be admitted here because he was sick with cancer and they said "we can't take care of him here, just a serum and he can get out". The patient of course needed to stay there until everything was resolved. It was weekend, and Oncology Emergency does not work on weekends so they told us to keep him alive at home. We are not professionals doctors/nurseries, we have no specialised environment in home to take care of a person in such conditions and of course the idea was absurd. After asking around, snitching in, they asked us to pay and corrupt some people so we can get him admitted in this Mother Teresa Hospital emergency. After few days our family member died, but the way we had to say goodbye to him was very degraded. We had to pay to keep the nurseries around for him, to keep the cleaners around, to enter and say something to him every now and then, to get the doctor to check him every now and then. And we slept few nights outside in the cold, in turns, because there is no normal way to support such patients in such a structure. Overall I thought to share our story, maybe I have made some mistakes in my writing due to emotions, but this is the reality in this place. And it has not changed! HIghly corrupted, no one cares unless you pay them and still you get worst quality treatments ever!

This place is corrupted, as most of the public health structures in Albania. The doctors refuse to see the patient unles you give them some pocket money. People need to go up and down for days to get a medics appointment and at the said day they ask you to go and run some tests at the private hospitals/clinics with which the doctors are connected to. (no prior indications on what tests the patient needs to present to the doctor). They even say it to your face, unles you run the tests where they say, they won't accept you as a patient. This country is going down and those who work in the medicine are becoming even more SHAMELESS! Looks like they took the HYPOCRITE oath instead of Hippocratic one.

Very disappointing experience. My mom fell very sick while on a bus traveling from Austria to Poland through Czech Republic. She fainted, vomited, had seizures and was unconscious for 40 minutes while waiting for the ambulance. Ambulance took her to this hospital, wasted time on checking her insurance instead of helping first and foremost, and made her wait for a check up for an hour in an emergency department. Later, after receiving medical help my mom felt very thirsty and asked for a glass of water. She had to ask several times different staff, and all of them didn’t bother to help and just said there is no drinking water available (however, my mom could see two bottles of water on a table and an electric kettle, probably the staff’s, but obviously they didn’t want to share). My mom felt dizzy and weak, and yet had to get up and go to toilet to drink tap water. Just after 2 hours of staying in the hospital the staff asked my mom to vacate the bed even though she still felt very dizzy and nauseous. Just a reminder: she was in a unknown city in a foreign country took off the bus because of an emergency medical accident. The hospital staff couldn’t care less, they just asked her to leave because according to them she already “got all needed medical assistance” and “ready to leave”. She had to quickly book a hotel room and leave. When she asked to help at least with getting a taxi, the staff again acted reluctantly and didn’t help in the end. Unempathetic, unhospitable and unprofessional. Me and my family members have experienced medical assistance a few times in several countries but never had such a bad treatment.

Definitely among one of the best teaching university hospitals in the Country, spacious, with a lot of subspecialities including cardiology, gastroenterology, ENT, etc..

Very efficient. Arrive and take a ticket then wait to be called. They take your details and then you are seen according to your needs. English is spoken.

Got my Covid (#5) vaccine at this facility. Vaccination center is located in building/pavilion E next door from entrance E7. Hospital is easily accessible via public transport/trams. The service and staff are very efficient. Dr. Mankovecky (fluent in English) and his nurse are extremely friendly and pleasant. Appointment is required and recommended for the vaccination services. I recommend this facility!

This review is for the ULZ department in this hospital. I went several days to the hyperbaric chamber. The team was the best one I've ever encountered in Czech Republic, doctors, nurses, technicians, everyone was nice, positive, polite, helpful, and dedicated. They took the time to explain everything to the patients, are nice and smiling everyday. For the first time I felt they loved their job for both the medical part and the human contact. Special thanks to Mila, the nurse who took care about me all along the procedure. Please do not change anything! And for the hospital in general please take this department as an example!

It’s really a very good hospital. As I don’t speak Czech, it may be a problem in some places. But here it is very good. It’s like an international hospital. Everyone from the reception to the examination doctors all speaks good English. There is no problem with being treated. And the waiting time is not long at all.

I only visit the hospital emergency when it is very urgent, unfortunately I have never left satisfied. They didn't give me proper examinations, the drugs prescribed for inflammation in the body had side effects of "possible formation of inflammation in the body". If you have to call for the results after 3 days, you have no chance to call. When I passed out in the corridor, the lady from the cafe upstairs had to help me, because two of the sisters had a lunch break, so why should they help me, and the third one preferred not to see me. There is no point in solving anything with management - they will always turn everything against you and sweep it under the carpet.

Recently I took my friend from Poland to this hospital, the doctor demanded 3000 Czech crowns, explaining at the same time that if she was Czech, the service would be free. I’m wondering how much funding for the construction and ongoing maintenance of such a resource in the region comes directly or indirectly from EU resources?

Nice hospital, kind staff, there is a parking.

a hospital has it's own aura decorum. the medical staff here are really powerfull not obeying the rules, wich is one of the main building blocks of great morale here and the overall success rate here, where you are in a care of true proffesionals

I tried to contact them for several days!!!! I sent emails, I called to the reception and she redirected me to a wrong department. There they gave me another phone number but they don't pick up for 2 days!!!! Hopefully their emergency department works faster.

Unfortunately we had to visit Stomatochirurgic department on Sunday evening in emergency with our kettle nephew who had an accident and the tooth got broken. The nurse was very nice to us whilst we were filling up all the paperwork. Meanwhile doctor A. Ščerbová arrived and told us her opinion about the necessity to take out the tooth. We were worried to make the decision quickly and she was so nice and patient that didn’t mind to explain everything to our family friend (dentist) over the phone. Whilst the procedure started she was communicating with our nephew, explained him everything and shortly it was done. Really amazing experience and lovely professional, but still kind attitude of the nurse and the doctor. Thank you very much again!!! PS: there is massive car park with 50czk fee.

I had a thigh lift in April after a massive weight loss . It was cheaper than the UK but not particularly cheap. The results are awful. Still so much skin left, hardly made a difference. I complained to the clinic and was told by Dr Justan than I expect too much in a very short, abrupt reply. He was the same in person. I was desperate to feel better about my legs so I went with it. I’ve since seen my UK surgeon who did my breast uplift, arm lift, tummy tuck and he has told me the results are awful. Low scars, far far too much skin left, a handful from groin to knee still needs removing. Please do your research. I tried to save money by going here but now need to start again and save money to get fixed !

I thought my friend was describing the bedsores her father had while he was there and that they had to take him away to prevent his condition from worsening. Unfortunately, then a relative of the family went to this clinic for joint replacement surgery, and while being taken from the recovery room to the lower level for recovery, a young girl drove the relative and overturned the wheelchair. Accidents happen, but the behaviour of the doctor standing next to me debating with a lady was outrageous. Instead of being a doctor, he brazenly demanded money, saying he didn't see any other way to help. Not only is this kind of "failure to help" behavior criminal in the Czech Republic, but it shows the human and professional garbage that works there. This is my opinion, after the experience of a relative. And before I didn't believe my friend that this is common there, when she had a problem with her father's bedsores, after our family's experience I have a personal opinion that is never there again, this style of health care and doctors' behavior where I want to put my relatives or God forbid to lie as a patient myself.

I had breast augmentation in October. I was booked in for implants and restructure after substantial weight loss. For the first 3 months everything looked fine but when the swelling went down my new breasts started to droop. I took the advice of Dr Justan who advised me I didn't need implants, just augmentation. This was very poor advice or a money making exercise. The Surgal Clinic now want nearly three times what I initially paid to put an implant in with full augmentation. Very poor advice and after service. They have tried to blame the elasticity of my skin being very good hence the droop but an experienced surgeon should have identified this. I am now booked in to an English clinic, where I should have gone to start with. The clinic itself is extremely nice, like a 5* hotel with excellent staff it's just unfortunate that the surgery isn't the same.

On November 21, 2023, I underwent knee arthroscopy. Heartfelt thanks for any help, care, advice and, above all, the professionalism of the doctors, nurses and staff on duty.

On November 24, I was at the emergency clinic. The approach of the nurses and doctors was very professional and humane. Thank you for everything and I wish them good health and patience in their demanding work.

I was there in the emergency room with my 1 and a half year old son when he cut off his belly on his finger. We didn't wait, they took us right away, there were wonderful nurses who calmed me down too. They played songs and sang to their son while they sewed up his finger, and there were also students trying to cheer him up. Before I left, they also packed bandages, gauze, etc. if I needed it at home. I was very surprised by the approach and I'm glad that I came across a great shift.