Small bowel resection procedure, Brain arteriovenous malformation (AVM) disease treatment in 177 clinics in Europe

I was on vacation in Paris and was taken here with excruciating & sudden stomach pain. I had to have an emergency surgery to remove part of my large intestine due to a twist - or a “volvulous”. I was kept in the emergency waiting room overnight- part of the night in an empty hallway- with pain so severe that I almost fainted several times. I was certain I was going to die because I didn’t know if anyone would notice if I lost consciousness. The nurses and doctors I spoke with told me “we will come back with pain medication” but hours went by without seeing anyone again. Almost no one spoke English. I was terrified and traumatized. I would give this hospital 0 stars, HOWEVER. Once I got into surgery, the doctors were kind to me. I was crying quite a bit and they calmed me down and played music for me. The surgery went well, and I obviously survived without complications. I feel so grateful they caught the twist and operated on me within 16 hours of me being there. They did save my life. I don’t know who is reading this and if you are considering going here, but try to go to the American hospital if at all possible. I hope you get the care you need and deserve. Do not expect nurses there to care for you like nurses do in America.

Decent if you need urgent help. Extremely unhelpful staff in the registration desk, was told “you’re in france, speak french” after I asked them if they spoke English. The hospital felt very dirty and the waiting room was a chaos. Other than a long waiting time for non-priority cases, the care was acceptable.

I was just severely hurt by the staff member pictured here at emergency. I came in anxious and stressed about my condition. They were only meant to be checking my temperature in my ear but he did so forcibly it hurt me so bad, it gave me a panic attack. Then when I said something I was screamed at in French. I will be contacting a lawyer.

Today I went to ORL department at ST Michaels because of the pain in my left ear. While sailing on Danube we were just passing by and I had to run and jump in without appointment. Not only did the MUDr. Matúš Čentéš find the time for me, help me with spot on diagnose and best treatment, but he also went his way to show me where the pharmacy is, he took a few minutes out of his busy schedule to explain prescribed medicine. He is the true role model for his proffesion. Doc I hope you read this, I wish you all the best, may God bless you and keep you. Thanks again. Elmir

I needed immediate medical attention and they sent me away to another hospital 10km away because I’m am neither a policeman nor a firefighter

Hospitality perfect, the servis too. In different hospital they wanted to operate my hernia discs, i relocated here and in 3 days they fixed me up prkperly wothout operation. Thumbs up! Also food is much better then other hospitals and doctors are very friendly and will always properly explain whats going on and discuss various options for you. I will reccomend this hospital anytime!

I wanted to thank surgeon Kārlis Vērdiņš. After having two kids I had diastasis recti and he made my tummy look ever better than it looked before the kids. I couldn’t be more satisfied with the result! I’m extremely happy that I have chosen him to do my surgery. All the best, Daniela from Vancouver, Canada

I wanted to sincerely thank surgeon Kārlis Vērdiņš for his breast augmentation, I am very satisfied with the final result and volume. After two children, my breasts had lose shape and volume and im happy that i chose surgeon Kārlis Vērdiņš, because communication was very free, relaxed from half a word understood exactly what I wanted , and his confidence in the final result convinced me even more . Finally, I feel like a full woman thanks to Kārlis Vērdiņš. I I wish you all the best with greetings Liva from Iceland

Can't say was impressed by attitude of Kondratishko service. We not living in Latvia any more and have adopted to western culture and would like to have better service and customer skill service from person who charges such a big money for 5 min consultation. Very dissatisfied. Would not let my other half to have operation done by person like that. Hope clinic's bosses are reading this and some measures will be taken to put her on the right way how to provide her service.

Drink water taste is terrible. Food is disaster. Often I got completely different meals than the one I ordered or miss a lot of options like fruit or vegetables. You can’t even have proper hot water for tee. Coffee is too privileged to be discussed here!!! All this would have been solved if i wasn’t locked in the nuclear medicine station, but since I’m not allowed to be visited or to go out, i couldn’t provide myself with proper water or nutrients. I really hope when i come back in 6 months from now, that you improve the situation. If i can give you negative star i would have done.

The care provided to our child before, during, and after birth was exceptional. Both my wife and baby are now in excellent health, thanks to the dedicated team's utmost care. We appreciated the English-speaking doctors and nurses, which made it easy to understand our family's health progress during our 5-day stay. While there was a minor concern about the lack of a doctor's visit for my wife, it's worth noting that doctors were regularly visiting for our baby's health. Overall, we are grateful for the excellent service and care received at Helios Hospital. Thank you! ❤️❤️❤️

So far, so good. Easy parking, lovely location, good restaurant. And the service I have received from the 3 departments I visited was 1st class. Well done.

This is my experience and includes my feelings. I can't understand many of the reviews here. The employees were more than friendly and helpful. The nurses were all equal, friendly and accommodating. Personally, I didn't have the feeling that there was a lack of skills here. Regarding the food, I have to say that it was more than varied and delicious. In my opinion, the portions are also completely sufficient and if someone is there just for food, there is also a canteen that offers delicious food, no one really has to go hungry here . I would like to thank this clinic very much for doing a good job at short notice and, above all, more than competently in an emergency despite the high volume. Maybe you should stop seeing a hospital as a vacation or a hotel and be grateful that you are helped here. I have absolutely nothing negative to say. The hospital was clean, friendly and competent.

The family doctor sends you to the hospital (emergency ambulance) and you sit there for an hour in the waiting area, only to be told that they don't have a surgeon and they can't do anything. So this hospital is getting more and more ridiculous. 0 stars if it were possible.

The fact that something like this persists in Germany is another sign of our ailing health policy. I was here on a course. I got increasing pain in the left upper abdomen. I tried camomile, heat and pills. When it got worse on the third day, I went to said emergency room. From here a disaster. I was made to wait, then an assistant came, questioned me, took the typical vital parameters, put in an access and took blood and said goodbye. She worked with long artificial fingernails, which I consider extremely questionable and unprofessional in this area. After another hour, a doctor came, asked how things were going, sent me for an X-ray and said goodbye. Two hours later and a few questions, I found out that this doctor is closing time and a new one is coming. This one came too, BUT. He clearly came from Africa and spoke very bad German. He then wanted to do an ultrasound, I'LL GO ABOUT HERE, he prepared everything and then... he couldn't operate the device. He then broke off, saying there was nothing. I asked what the X-ray revealed. He didn't know about an x-ray, but wanted to ask. He came back after a whole hour and didn't answer me, wanted to send me to a room. I asked about the X-ray, he said bluntly, he doesn't know anything about it, but if anything happened, he'd find out. He didn't go into the blood. I released myself, walked to my apartment in pain, packed my bag and drove home. A look at the blood count made me suspicious, my inflammation levels were extremely high (I used to work in the emergency services) At Großburgwedel I drove down because I almost had an accident, couldn't breathe and could hardly sit up straight. I crawled into the emergency room and was on the verge of collapse from the pain. They took me straight away. listened to my story Doubted, looked at the papers and were amazed. If new blood was drawn, asked for the diagnosis "meteorism", I denied this. Ridiculous. I was given tilidin for the pain. I was fine in no time. Blood work came and the inflammation levels were not higher. An ULTRASOUND was done. Water in the pleural space.... That's simple medicine. Neither the blood was detected, the x-rays gone, and no ultrasound... A shame and actually I should sue the clinic!!!

This is the most efficient Hospital I have ever been in. I have travelled extensively in my life, and have been in Hospitals in many other countries. It's also the largest Hospital by far. The staff are friendly, the Doctors are superb. Highly recommended.

I was there because I had problems with my knee the nurses were really nice but one of the nurses really said to me if I just want pills against the pain and then just go home I said I really wanted to see a doctor and waited 4 hours then I got called and waited another hour I got an X-Ray and they just put on an bandage and let me go later I visited another hospital and they gave me a cast then it healed but again the Staff was really nice to me

I’d give 0 stars if I could. Unfriendly nurses. Incompetent doctors. I took my 80 y/o father to the ER, with high blood pressure and a heart failure. A very rude doctor told us repeatedly, that there was nothing he could do. And he actually didn’t do anything!!! He just kept on telling us, to go to his primary doctor.

Prumer

Emergency on sunday morning, professional servis, all in one place, x-rays, ultrasonic, labs, all pretty fast, nice nurses. Do not use nearest first toilet at ground floor, use the other one, check out the paper, otherwise... In general, best solution, if you need a help urgently.

Ok

The worst hospital I have ever visited, the staff is thinking that they can figure what problems are important and which are not. They just thought I have nothing important to work with, so just said to visit another doctor. The next day morning another doctor said that I should have come earlier 🫠 I hope they will be treated like they treat other people!

No complaint about medical stuff. They are kind and very professional as always, however woman at reception with red hair at that info point kiosk at entrance is very arrogant and rude not only to us but while i was waiting there same behavior with all other patients.

The worst hospitalization I've ever had. Mean nurses, no one wants to help, one time I was yelling for help from 16:00 to 20:30 to only be said to shut up. BIG THUMBS DOWN

I had an appointment with the leading urologist for a consultation at 12:30, came at 12:15 at the reception desk, they said that the doctor was delayed in the hospital, but now he will be at 13.00 versions, there was a difference in one, the doctor was there but didn’t see me and left... apparently not having survived such a tragedy, although I was always under the door of his office. the other version was announced so they got confused and thought that I was at 13-30, that is, they don’t see the recording 😄 but nevertheless, now the doctor was aware and finally went to the meeting .. after waiting until 13-10 I left .. What to say Circus and Carelessness

Abdominal pain and severe nausea appeared. I immediately made an appointment with a therapist. The doctor diagnosed gastritis with high acidity. I follow a diet and take medications. Thank you for your attentive attitude!

I would like to thank Dr. Virani. Osteoarthritis of the knee joint haunted my husband. After an ultrasound and MRI, he consulted and wrote a report with recommendations. Doctor's attitude 10 out of 10

I needed a full body MRI as soon as possible. I contacted the SM Clinic. I signed up for an overnight stay to get a discount. The study did not last long. I received the results the very next day.

An ultrasound of the heart of a 6-month-old child was performed by the wonderful doctor Ilya Igorevich Kravtsov. The appointment was carried out professionally, the results were ready immediately, on the same day. The doctor explained and described our situation in detail.

I was treated for a dislocation at this medical center. They quickly did an X-ray and an ultrasound. Anesthesia was used during treatment. The dislocation was old and the treatment process was not easy. But I'm glad that everything worked out in the end and I feel great now.

Yesterday I visited the medical department at Krasnaya Presnya. I have always been pleased with the service in other branches, but this left just a terrible impression. The slowness of the receptionist's work could have been tolerated, but the way the security guard behaved is simply a disgrace to the nurse. I was with an elderly mother and one-year-old son; we were not allowed in with our stroller. The security guard held the elevator and did not let us go up, all the visitors to the clinic swore at him, but he put on a show out of his integrity and rudeness. Then we waited 15 minutes for the stroller from the clinic on the first floor, which is why we were late for our appointment with the pediatrician. The nerves frayed for me, my mother and my son. I'm deeply disappointed. I also don’t understand what kind of rules these are so unique to the red freshwater department. In all other departments they allowed us in with a stroller without any problems. These rules were invented by an idiot who never carried rude children on himself. It was painful to look at the poor mothers who moved with mother's bags and babies from floor to floor. Why are there no free strollers for infants downstairs if you are not allowed to bring your own strollers? What does this ban on strollers save?

My attending physician insisted on pressotherapy as part of my course of treatment (I have a venous circulation disorder in the lower extremities). And I am very glad that he insisted on this. After pressotherapy, the heaviness in my legs that had already become familiar went away, and there was such lightness that words cannot express it (only those who have similar problems will understand). This procedure helped me a lot.

My son is 6 months old, there is slight muscle hypertonicity, our pediatrician advised him to get a massage. We completed a course of procedures in the children's department of the Medsi CDC on Krasnaya Presnya. The impressions from the specialist were exceptionally good, he was very attentive to the children, it was immediately obvious. He behaved carefully and attentively with the child. I will keep this institution in mind for the future.

The staff is very cooperative. I visited the hospital two times with my different friends. One of my visit is in an emergency case, and they treat very well.

Yesterday's emergency reception at the ophthalmology department was quite nourishing... At the reception, the lady told us on the "spokesman" that the doctor was operating and we would have to wait at least an hour. they left it outside where 2 more patients arrived, so we wouldn't all be able to fit in if the weather was bad. The treatment itself then proceeded quickly, the doctor was pleasant, professional and everything went perfectly well.

Super

I give it 5 because unfortunately I can't give it 10. I went to the emergency room with a referral to a neurologist, the neurologist treated me at the highest level, I wish there were more doctors like her, it would be really great. The lady could have sent me home quickly, but she said she wouldn't let me go home until I had a consultation with the surgeon. What's more, I was also seen by a neurosurgeon, a surgeon and an orthopedist (each of them was also very nice and competent), I also had a CT scan, I was at the doctor's office four times, and her concern and commitment were visible! I could happily wait for my condition with such doctors for a long time and longer!!!!! when it comes to your neurologist, it's only Dr. Marzena Tomaszewska! A doctor by vocation and, above all, a human being! Thank you very much. ❤

Super

Ok

As a foreigner travelling to Prague, this hospital was very helpful. When I got there, the foreign reception was closed and it was hard to communicate with the late at the emergency. Once I was admitted, the doctors and nurses were very competent professionals during my 3 days stay there.

SKIP THIS PLACE! Hospital with old school doctors who see the need to question you inappropriately and then chastise you for coming in after hours with “nothing major.” The attitude in this hospital reflects a pre 1989 mentality when staff were unaware that ever patient is PRIMARILY a client! Go somewhere else; anywhere!!!

Omg! After living in CZ as English speaker for almost 3 years, I finally found the best hospital here. I was here mostly at the cardiology department. Most of the nurses can speak English. Even if they are not, they still try to communicate with you. And ofc, all doctor can speak English. All of them are so patient, nice, and friendly. I was super surprise that I had some chitchat with some nurses during the waiting times. The waiting time is logically make sense. I can simply say, they love their jobs. I can’t recommend anywhere else rather than here :) Best one 😊

The worst experience with the treatment for an international patient. The hospital arranged for us viewing for a cardiology patient. We travelled from a far away to be there (having paid a huge lump some that was supposed to be used for the tests etc). Instead - the person who took blood tests did not even wear PPE, the doctor who saw us had not even read our history (having sent if a month before), did not do any meaningful tests that would bring us to the diagnosis, still waiting for the anamnesis (and prescriptions) to be sent to us after over two weeks.

Thank you so much to the orthopedics team and everyone at station M120. They gave me a new ACL after I tore it, the operation went perfectly, and the care I received after was outstanding. I prepared for the worst, but the friendliness and professionality of the staff made everything so, so much better.

The staffs are friendly, and they saved my friend, so 5 stars for sure. However, if it’s possible, I hope I’d never need to come here even they have a great view outside of the window. Stay healthy 🤲

Very kind and caring staff who took care of me when I was admitted with an ambulance in the middle of the night. Big respect!

Good services, but the emergency wasn't fast! Reception of emergency was so unfriendly, and rude!

Experience with this hospital could be described in two words - HORRENDOUS and UNPROFFESIONAL.. At the reception they lost my ID card. After two phone calls and one visit, the hospital reluctantly assured me that they didn't have it, which is why I couldn't fly back to my country and my flyticket was forfeited. After a few weeks, without notifying me by text/call/email (even though they had all my contact info) they sent me this ID card by post (after it had already been blocked).. The invoice that came home cost 190 € even though the hospital told me the price would be around 60 €. This whole situation was made worse by the unhelpful and unpleasant attitude of the staff. It had cost me lot of time and money and the hospital didn’t do anything to make up for the inconvieniences caused.

My experience has been nothing but good. Friendly, sympathetic and caring doctors and staff, that in no way seem rushed or annoyed. Never met a rude or inpatient employee during many visits here. Clean and tidy establishment. Big plus for using technology (using mobile App for everything from booking consultations or exam, paying invoices and receiving exam results, all in my phone.

It has been a month since my ginecological ecography, and the hospital still hasn´t delivered results. But the invoice yes, oh this they delivered! I had to go there physically, make a special request (sic!) and after a week still nothing. So I paid for the exam that now i cannot even access to see the results and bring them to another doctor. As far as i know, refusing the access to patient´s own health information is a crime in this country.

Whilst on holiday in Portugal I developed an eye infection in my only good 'seeing eye'. The symptoms caused me to have blurred vision and photosensitivity. I was extremely frightened of losing my sight completely. The hospital staff were very supportive and managed to get me an urgent appointments in the eye clinic with two of their ophthalmology doctors ; Paulo Silveira Rodgues & Ana Rito Pinta Barreiros. I can not say enough good things about both of these doctors. They were both extremely highly skilled, professional, efficient , compassionate and thorough. Thank you for helping to save my vision.

I was honestly concerned because of the overall evaluation and some unsatisfied customers. I visited this hospital recently, and I am satisfied with the services used. Everything was smooth. Everyone was nice and helpful, from the receptionist to the nurse and people passing by. I have nothing bad to say, but this hospital deserves a higher rate.

Here is an outrageous thing that happened to us at this hospital: My wife and I went to the hospital as she needed to be seen relatively quickly by a doctor. We asked how much it would cost and they gave us a price. We accepted, went to the waiting area, saw the doctor and went back to the counter to pay. At this point, they tell us a completely different amount (twice what they had previously quoted) and just say they made a mistake. We explained that we understood but that we wouldn't pay this new price as we based our decision on the previously quoted price... Especially since we waited 2 hours in the waiting room and they would have had the time to come and tell us it was a mistake at which point we could have decided to stay or leave. But they just did it after the fact and expected us to deal with it - I think that this is very very poor business manners. You can't quote somebody one price and then completely change after the fact and expect them to pay. Now we have just received a letter from the National Judicial system asking us for an outrageous amount of money because of this incident which was their fault in the first place. One of the worst example of how NOT to run a business.

To make appointment in this hospital is very hard. I was speaking with one person today, after 6 times calling and nobody responded!! Every time is like this. If you want to make appointment you should call in the beginning of the month, if you call after, they alreday made appointments. If you call first days in month the system is not working. The technician can't open the system?? Hey what is this?? If you can't make simple things, give the work to somebody else !!!! That's not normal.....What is working???? I need to make every month calls and calls. Worthless, they can't make for you even appointment.

I went there to give birth and it was a wonderful experience! From beginning to the end I felt heard, comfortable and taken care of by a very professional and kind staff. I have to mention specifically the nurse David de Sousa, who goes beyond his duties to make new parents feel secure. He is so helpful and always kind and highly professional. Also the nurse Angela Mendonca who is so passionate to help and make a great environment for the moms to be. Of course Dr. Paula Pinto, who was so professional but also kind and supporting during the whole process. Overall wonderful experience. Would highly recommend it.

Booked an appointment for 10:30am, by 11:45 I had still not been brought in to see the doctor. Since I took time from work for this appointment, I had to leave without seeing the doctor. There are much better private hospitals n Funchal that keep to their appointments. I recommend you go elsewhere. Da Luz is often a good option.

We were visiting Madeira when I got ear infection and had to visit emergency department. Service was really quick and effective. Everybody spoke english very well. Doctor knew what she was doing. If you are travelling and have travel insurance and need help, this is the place to go.

A veery good hospital.. And the doctor speak English

Awful hospital and ER! I came in at about 3 AM as a foreigner (EU citizen) in need of some antibiotics as I had forgotten to bring them with me on vacation in Madrid. Despite not even being close to being overfilled, the average wait time for this ER was about 4 hours, or even more. I sat there alongside a woman whimpering and crying out in pain, an old lady struggling to breathe, etc. - Sick people having to resort to sleep on uncomfortable old chairs and not in the slightest paid any attention to! Kind of dehumanizing, to be perfectly honest. Thank God I did not have something actually more serious. After about an hour, the nurse came to the waiting area to check on me. Two hours have gone by and I was getting impatient. Nurses told me they had alerted the doctor. Another hour goes by, still no doctor in sight. At that point, we were all sitting there waiting for the paint on the wall to dry. Finally, at about 6:30 AM (!!!) a doctor came to fill my prescription. Yet it was not until about 7 AM that I could finally go home. The others still had to wait… Never go to the ER of this hospital unless you like to be ignored. Or if you like to look at the sunrise even though you went to the hospital in the middle of the night for antibiotics. Such a shame…

Was passed around to 5 different nurses (only one of which seemed to care) over a 6 hour wait time, all to eventually be told that nothing was wrong with me despite having near-crippling abdomen pain and the only solution offered was more painkillers. Still trying to determine my ailment but I'm horrified at the "oh well good luck" attitude many of the staff have. If 0 stars were possible that's what I'd be giving here