Atrial fibrillation (AFib) treatment in 6 Cardiac surgery clinics in Finland

Appointment does not answer or call back. The customer is left waiting for a callback that never comes. Email is not answered. Websites are confusing. The service manager's attitude is condescending, patronizing, inferior and unprofessional. We already know in advance and without consulting the customer, what the customer's business is. Shockingly bad experience. The basics are missing. Postscript 31.8.23: It was particularly unfortunate that even the relevant customer feedback was not handled properly and honestly towards the customer, but the course of events and the facts were distorted. Greetings to Katri Raven. Postscript 2.10.23. I made a reminder about it, but I didn't get an answer. Unfortunate. The matter now goes to AVI. The real quality of operations can be seen in the professional and customer-oriented handling of complaints and reminders. The service promises on the Heart Center's website are empty.

Does not answer the customer's calls and inquiries. Really bad and rude service. I do not recommend.

As a native English speaker, recently moved to Finland, I needed to find a doctor and hospital that I could communicate with. The Heart Hospital's staff is extremely welcoming and professional. The hospital itself feels safe and puts you at ease from the moment you walk in. Coming to a hospital is stressful, but the staff and office environment is excellent. The doctors, especially Dr. Jussila, are experts. I have never met a doctor more professional and kind and comforting. The entire experience with the Heart Hospital has been outstanding, the care is world class!

I have received good care there.

Thanks to Jenna from customer service for the customer-oriented work.

I received a back pain relief massage from physiotherapist Petri Salose. He also promised to ask the house doctor for a painkiller prescription. The care is really commendable, because the next morning Petri called and asked how I was doing. He also arranged a new time, so that I can get in shape before leaving for the fall trip. I warmly recommend: effective and professional treatment. Thank you!!

A big hospital. Experience only in a maternity hospital, laboratory and emergency room. The premises are clean and there is also an R-kiosk inside. The service has been good so far. Paid parking is a shame. Of course, there is a puck court nearby, if you feel like walking the couple of hundred meters. The bird's song is a fun detail that is made for the door.

Hey! I was a client at Nova in the heart department and at TAYS heart hospital for surgery. Yes, there is high-quality healthcare in Finland.

Long waiting times in the emergency room. The nurses don't even come to ask how you are :(

As a dog hospital, it's probably the best.

Thank you for the good and safe treatment.

A wonderful group of people and a very helpful environment ❤⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐❤

Mother's treatment was transferred here from Turku a couple of years ago (pacemaker pkl and heart pkl) The level of treatment rose to a completely different level.

Good health care

Mostly positive attitude. Good health care.

The best

My doctors were helpful, skilled, professional and provided me a lot of information. After operation services and information is complete with high priority to the after operation services. The urgence for post opération patients was fast and of full service. The nurses when I came before the operation were too busy, they let me in, gave me my wrist tag and gave me 3 medicines but let me waited 2 hours and no one came back to me to update me that the operation will within 2 hours of waiting . I came at 8h50 and the actual operation is at 11h15, in between the waiting hours, no one has came to re assure me and update me of the schedule that made me nervous and worried for 2 hours. All nurses were so busy that morning and talks a lot to each other without double checking or just to give a quick short words to me for 2 hours in the waiting room before the Anesthesist picked me up. Thank you.

I was very well looked after for my first pregnancy. The team was superb, whether it was for the pregnancy follow-up, the day of the birth or the aftermath of the birth. For this alone I say bravo! But above all, I love the student nurses we met, who were full of compassion and kindness, much more than the nurses themselves. I don't give 5 stars because there is still a lot of room for improvement: - at all my pregnancy follow-up appointments, the wait always lasted more than an hour even though we were told to arrive 30 min before the appointment 🙄 - cold administrative reception - a lady at the analysis laboratory shouted at an old man who didn't understand the process (taking a ticket, waiting etc.) when he had just asked nicely what to do - we were scared when our baby was born, that he couldn't latch on, that he was going to starve to death, that we had to go to the osteopath...when a few days later our baby gained weight. We didn't understand the point of scaring us so much when in the end everything was going well.

I am impressed with the level of the hospital, attitude of medical and medical care. Grateful my surgery was handled here with great professionalism. Merci bien!

Reliable clinic with qualified professionals in one well-equipped building. However, prices are rather high, so private medical insurance is recommended. I mainly used insurance with franchise % (partial cover) during the past few years to make all doctor appointments and urgent care. Also I like to buy pirozhki with coffee in a local cafe 🥪 :)

Very accommodating, friendly and helpful staff. It is straightforward to locate the necessary directing signage. clean and well-maintained. The restroom is everywhere. In the waiting spaces, there are couches and drinking water stations. There is a cafe with free internet access and spacious waiting area.

Nice outer image, but Soviet Union on the inside! Customer service is tantamount to what you would expect from the good old Cold War days, with "doctors" that immediately give you the impression that you are beneath them and unworthy of their attention. Very disappointed with my most recent experience despite using them once before and being generally pleased. Come prepared to deal with third-world customer service, a bedside manner that leaves you unsure of what to expect, and doctors that have no empathy much less interest in being kind and professional.

On the door to Yershova Olena Borisivna's office (if she has not yet been released) there should be an inscription: Do not enter! Evil creature! People are treated terribly. He hates children! People, don't go to her. There are many good doctors at the institute. Guard your hearts. Doctors like her should not work anywhere!

Judging by the comments, the doctors are good, the support staff is bad. I am interested in the financial component: we were told the price of the transaction was UAH 145,000 (three stands). Two years ago, judging by the comments, two stands cost 15,000 UAH. Who in general calculates the cost of services in the clinic? I want everything to be transparent and honest and we receive checks, statements for the procedures provided, which I have to officially pay, and not "put in the doctor's bedside table". Where can I find out the prices for the services of the Heart Institute?

Dear people…..this is a death factory. They just buried my father. Half a million was left for treatment. 200 thousand valve replacement and 40 days of intensive care. The man came for the examination himself, but as they say, no one wants to lose their money. But that's not even the point. The fact that no one returned the money is understandable. But on the 7th floor there is an intra-hospital infection that kills all patients. People undergo complex operations, and then everyone develops sepsis, all organs become infected, and the patients die. They were burying my father, the wife of my roommate called and he had also died. Therefore, look for another place for treatment, but not on the 7th floor. But since the intensive care unit is on another floor, the entire hospital needs to be closed and treated for infection, but who wants to lose their money.....

Many thanks to the head of the angiography department, Oleg Nikolaevich Kozak, for the stenting of the RCA (5 stents) on November 16, 2023. Thank you very much for living without heart pain. And also to the cardiologist of cardiac surgery department No. 1 Ekaterina Radikovna Perminova for treating my illness. Thanks to all the center staff for their sensitive and good attitude. May God protect you all!!! I bow to you to all the doctors and staff of the center. Thank you.

I sincerely thank the head of the department of hepatobiliary surgery and portal hypertension, Leonid Valerievich Kirkovsky, and all the medical staff of the department for their professionalism, golden hands, sensitive and kind attitude towards each patient. All issues are resolved clearly and quickly. The staff is always in a positive mood. Thank you very much for your team bringing people back to life. God's help and God's mercy!

My health, weakened by oncology, brought me to the 2nd cardiology department. And right away I encountered amazing people. The attentive team that took me from Slabodskaya (thank you for your support), the doctor in the waiting room. I actually had to spend the night in the corridor, it was completely full. But in the morning all my worries and fears were compensated. My attending physician turned out to be Maria Igorevna Guseva. Laconic and calm, warm-hearted and attentive. A true professional and a person with a big and kind heart. At 7 she is already at work. He will find something to cheer you up and how to treat you. Do an examination and consider treatment that is not even your profile. At 19 she can still walk along the corridor and remind her that tomorrow..... Truly a man in his place! And the team is mostly wonderful. Thank you very much for your treatment and attention.... And be healthy yourself.

I express my deep gratitude to the doctors of the 3rd cardiological department of the RSPC. Head of the department Sevrukevich Vasily Ivanovich, Savin Denis Nikolaevich, Nevyglos Artem Vladimirovich, Kostyukovich Evgeny Vladimirovich. To all the doctors who fought for the life of my brother, Mikhail Alexandrovich Gigel, who is only 33 years old. HUGE thanks and low bow to the nurses and orderlies, for the human and friendly attitude: Farafontova A.N. Zagorodnyuk S.L. Gesel Yu.V Manko T.V. Pleshevenya K.G. Rzhova L.S. Popitets V.N. Thank you girls from the 1st and 2nd resuscitation!!!!! May God grant you all good health and patience in your hard work. Thank you for your round the clock work and care!! You are PEOPLE with a capital letter!!! There are excellent specialists in your center! People who do their job with full dedication and attention. This is only a small part of the words that I can express to you. You deserve so much more as professionals in your field. Thank you for another life saved! A low bow to you, from our entire family. With GREAT respect, the Gigel and Tsybulko family.!!

I would like to express the words of endless gratitude to the X-ray endovascular surgeon Dmitry Borisovich Goncharik and his entire operating team - a team of professionals; my attending physicians of the 1st cardiology department - Natalya Alekseevna Klyshevich, Tatyana Alexandrovna Troyanova-Shutskaya, Igor Sergeevich Kladchenko, all the medical staff of the department! Thank you so much for your professionalism, for the positive outgoing from you (from the hospital bed to the operating table)))), for your kindness, sensitivity and patience with patients! Health to you and your loved ones! Sincerely, Alesya Shchipets.!!

I want to express my deep gratitude to all the medical staff of the Republican Scientific and Practical Center "Cardiology" in Minsk, namely 2 cardiac surgery departments, headed by the remarkable head Vadim Vladimirovich Shumovets !!!! The high professionalism of all the doctors, the friendly attitude towards the patients, the good environment in the department, made it easier for me to transfer my heart surgery and recover! I am very glad that I was in good hands, because I completely trusted these doctors, and they were able to improve my condition and heart ♥ :-) After all, there are all the cool doctors! And also I want to congratulate everyone, everyone on the New Year 2020 and Christmas! All the best !!!!!

I would like to express my gratitude to the entire ophthalmology department of the State Institution RCMC. Namely, doctor Irina Arkadyevna Puchkova, Lyudmila Leontyevna Kaplich and all the medical staff. Ya, Gorbachevskaya M.E. 06/27/2023 I had surgery to replace my lens. All the medical staff are handpicked. Friendly and polite people. Lyudmila Leontyevna is a doctor from God. I was so excited! But thanks to the attention of the girls nurses, thanks to the confidence and calmness of the anesthesiologist and microsurgeon (Kaplich L.L.), my excitement simply dissolved. The operation went smoothly, clearly, in a word, professionally! The whole team is top notch. Fantastic job!

Very nice modern building. On the ground floor there is a reception desk, paid services, a cloakroom, a cash desk, toilets, a pharmacy, a cafe, information kiosks from Belorusbank, Belpochta. Electronic queue. Comfortable corners for waiting and relaxing. Information stands with indication of specializations and layout of offices. There were no queues during the daytime. I was satisfied with the visit. Called according to appointment time. Gave professional advice and treatment. Received competent answers to all my questions. As for the prices for paid services - average.

Modern Medical Center in Belarus, Minsk