1 clinic in Heidelberg

Awful. Patient Management is closed when it have to work. No response via phone to ask why you must pay specific amount of money and for which services. Huge respect for doctors, but management of clinic is awful and they deserve even less than 1 point out of 5.

After almost 30 hours, they still don’t know when they can perform surgery on my kidney stone. They only gave me 5 glasses of water! When I asked them about my situation and the plan, nobody answered! I’m thirsty, hungry, and in pain from the stone for more than 1 day. This is simply the worst hospital I have ever seen in my life!

Unfortunately but I have a pleasure to have surgery on pancreas cancer here. UK NHS said its noopetatable😬. The rooms 10 stars out of 5🙂, super clean, staff constantly checking on you, everything went smooth and pain free(thanks to epidural and painkillers). I have been sent home when I was ready, no complications and, 7 month out and good so far. Highly recommend, plus beautiful town which I was able to see before surgery.

Had an appointment on 06.09.23 at 15:00, waited for 55 minutes then left, front desk with no one to tell I’m leaving, they ask for a lot of money (150+250 euro) for short term cancellations but they have no respect for your time.

Despite Termin, had to wait 1:30 min to see the doctor. Name is Andrey Bolger, please double check again. I am real customer who paid real money.

I am rewriting this review because I have been THREATENED and BLACKMAILED by post by this clinic because of my honest review. Please be aware this clinic is the worst clinic in Berlin, and a total scam. If you look attentive you can see that most of the good reviews are made by fake profiles which mean they pay for good reviews and BLACKMAIL honest ones. I am suffering for more than 5 months because of a bad treatment made if this clinic. They opened and treated the wrong teeth, they don't give me any xrays of what they have done. My new dentist found prohibited material inside my teeth and I'm going for a tomography this week to see exactly what they did inside the root of my teeth that don't stop hurting. They made the worst root treatment possible, didn't give me any antibiotics or painkillers the whole month of treatment and could not finish it. PLUS, they wanted to take my teeth out which is a complete absurd. I am waiting for the new results of exams to take action against this "clinic" if you can call it that. BE AWARE!!!! STAY AWAY!!!!!!!! New status: December 2017. I’m going through a surgery right now because of the horrible treatment received on this clinic. Edit 2023: I am still being blackmailed by this clinic and had to prove to google after they put a lawyer after me that I was a client and they faked my teeth was bad and needed to be removed for thousands of euros. It’s insane how they pay this reviews and blackmail real ones. Do never go to this clinic if you care for your mouth.

The receptionists are very kind and they all speak english - that's a huge plus for someone who doesn't speak fluent German. Also it's 24/7. This is how dentists should operate. This is the best Dentist in all of Hamburg!!! I recommend this to everyone.

My appointment with Julia Diedrich was seamless. She was very helpful and friendly. And she gave me some good advice for upcoming treatments.

I had an excellent experience in AllDent with my last treatment. The best thing is, I had no appointment and AllDent accepts patients 24x7. The receptionist was very polite and helped me with the registration. The doctor did an amazing job to complete my treatment. It was completely painless and also with a long term solution approach. Thanks

I went in to get my second teeth cleaning at the Frankfurt location. I had Nesli clean my teeth and she was absolutely amazing! She explained everything to me, was very kind, thorough, and professional. My teeth look amazing! And she was happy to say things in English since my German is not great. I will go back to see her every time!!!!

I had a great experience with Frau Esra! I went there yesterday to get my teeth cleaned. She was gentle and highly professional. Excellent cleaning done!

I've been to AllDent 4 times. They are usually good, so I continue to go. The last time, the dentist and their assistant listened to rap music on the radio during my oral surgery. I needed a fragment of a tooth replaced (it was previously broken in an accident, and fixed at AllDent). The young dentist moved hastily and very quickly even with the syringe for initial anesthesia. They talked the entire time in German about superficial topics like how she is bored, how University is boring for the dentist, and made fun of their old coworker, and how they want to party in Amsterdam because a rapper is there - thinking I could not understand German. The assistant sprayed water on my face and acted like it was weird that I tried wiping it away. The repair on my tooth was crooked - and when I pointed this out to the young dentist, he protested that "That is how your teeth are." He was hasty and needs to slow down if this is going to be his career. They laughed so long, and hard, that the tools they were holding were beginning to move around visibly and I had to stop everything and tell them to please use more concentration and be careful. My family has a long history of working in the medical industry, as well as myself, and these behaviors were very unusual for AllDent. Other than these 2 individuals, this is a great place and I would recommend it.

Waiting time was about 1.5 hours It was already borderline. I urgently sought an orthopedist because of a herniated disc. Unfortunately, the reality is this. Several people rejected me on the phone. I asked for an appointment by email. After about a week the answer came. You can come on November 23rd. After a few days, a lady called me and gave me an appointment to see the gentleman on November 17th due to the pain Kubosh. This doctor did everything right for me. He chose the right therapy for me. He took his time and explained every step. I am very satisfied with this clinic.

Badly organized. After waiting four months for an appointment for a stress fracture in the foot, it was postponed again two days beforehand. There was an alternative appointment at short notice, but I had to cancel it after waiting two hours. It was not possible to say how long I would have to stay in the waiting room and I had to go back to work. If it's already so long to find an appointment, I unfortunately don't understand why the waiting time on site is still so long. Conclusion: The clinic only seems suitable for people with an exceptional amount of time. It may be easier for private patients.

In March of this year, my wife received an artificial hip joint at the joint clinic. She was very well informed in advance by Professor Konstantinidis. She spent a total of 4 days in the clinic... Room top...food great.... Nursing staff very accommodating! The physiotherapist is great! Today she is fully mobile again and has no restrictions. This clinic can be recommended 100 percent.

The service in the " Station" is a disaster. Really really bad, the personal will barely visit or ask you if you need anything and moreover I have done their job, therefore being unable to have any meal as the baby was constantly crying...no one even asked if I need something... If I have to rate it - then I will even not put a star... just as bad as it is... No more here anymore!!! ( hopefully not reaching any hospital at all)!!!!

I’m not sure how well you think your clinic is working or how well you’re doing. However, our 6 month old has not eaten for 16 hours (3 of those hours are spend in your waiting room so far), or has eaten, but hasn’t managed to keep it inside as he has been puking, a lack of energy and a behavioral change after falling on his head. Now, like many parents, we seek the advice of a specialist. Where your clinic is unfortunately the closest one to us. We just wanted the advice of a doctor, however, we got shipped off the the emergency clinic by the receptionist. Here my issue starts. How can you call it an emergency clinic when the waiting time is over 3 hours? (3 hours and counting when writing this) When you don’t filter anyone coming in. I’m definitely not saying we’re an emergency case, neither am I stating I am a medical specialist and can judge the cases, but, from what I can see, 80% of the cases sitting in here aren’t emergency cases either. It’s just parents sitting and waiting. People sitting on the floor, people waiting outside in the rain or sitting in an idling car because you lack waiting room in an emergency clinic treated as an undersized doctors waiting room. From my point of view, this is only your issue: - either you’re understaffed in the children clinic and therefor decided to just sent everyone straight to this “emergency room”, even if it isn’t anything closely related to an emergency. Or; - you’re too small for the capabilities you’re trying to offer and hence investment is needed from your side to modernize and expand Or; - and this might be a bold one, you’re collecting insurance money by sending everyone to emergency care first and hope they get sent to the children’s clinic so you can bill twice. Which one is it?

I was there twice with my kids, the reception, emergency service were very friendly & helpful. One of kids were to stay in the hospital and the staff on the residing floor was also very helpful, my kid was also in the intensive care and we felt really in safe hands there with a super friendly and accommodating staff. A big thanks and kudos to all the team there!

I went for pain therapy/diagnosis. The final report differs from what was experienced. It lists therapies that I did not receive. After 16 days of stay, my treating doctor changed. I was taken in by an understanding doctor who also recognized the success of my own therapy. Another doctor wrote the final report, which is essential for my future medical career. The report praises the in-house therapy and downplays my personal successes against my illnesses. Now it's clear to me why you only get the report when you leave, i.e. at the door. Painkillers such as ibuprofen, which only numb the pain for a short time, are preferred here. I felt that the pain therapy was standardized. Individual deviations were not wanted. It was difficult or impossible to get used to multiple illnesses and alternative therapies here! The therapists were great. And it's pretty there too. However, there was a lack of opportunities to provide appropriate self-therapy in rooms and equipment (including outdoors). Ordering food was a disaster.

The clinic is very good, my surgery went well, I felt very good afterwards, I can recommend it and the nurses are all nice, just great

First the positive: The food is great, the kitchen team does a great job. For my birthday I received a birthday card from the kitchen team and a small, lovingly prepared fruit bowl. Thanks again for that. Ms. Noak, my physiotherapist in charge, is great, she explains the connections in a way that you can understand. She is sensitive and radiates calm. The nurses on ward 7 are trying very hard, but you can also sense some dissatisfaction, which I can understand. Now about my treatment. I am very disappointed about this, I would have liked more diagnostics, not just a gait analysis. My request for an MRI examination of the cervical and lumbar spine was rejected with the words: “We don’t see any need for that.” The CDs I had with me were already 2-3 years old, but were sufficient for the doctors who were responsible for me. The therapies I had were good to very good, but they mostly took place in the morning, so that you were knocked out by lunchtime. Sometimes you had to eat your breakfast within minutes. Stan had a lot on his agenda in the afternoon, but it was either watching videos about breathing therapy, which the group had already done in the morning, or using two devices in the hallway. So I went back home with tips and some rest, but with just as much pain as at the beginning. I think I was just unlucky with my doctors.