1 clinic in Heidelberg

Unfortunately but I have a pleasure to have surgery on pancreas cancer here. UK NHS said its noopetatable😬. The rooms 10 stars out of 5🙂, super clean, staff constantly checking on you, everything went smooth and pain free(thanks to epidural and painkillers). I have been sent home when I was ready, no complications and, 7 month out and good so far. Highly recommend, plus beautiful town which I was able to see before surgery.

[NO STAR] I had a very bad experience with this hospital's International Admission Department for a family member, which requires urgent attention and speedy response. What you read about the hospital review here is true. I have no doubt on the doctor's capabilities, but in terms of administration, you'd probably get a stroke from dealing with them. There are some helpful admin personnel, but my primary case manager is a nightmare. I first approached them last year for a treatment in September, in which they were very slow in replying and eventually did not get back to me on the cost estimate. I have to search for options and proceeded elsewhere, thanks to their nonchalant attitude. Fast forward to this year, I have to unfortunately ask for another treatment as the hospital has the particular treatment. These are only SOME of the issues I am facing with them: a) They will direct you with different emails, different PIC and no email trails to further confuse you and whoever that is picking up the slack from their team. b)They reply by copying another email that they have sent you earlier, which you have replied. c) Some of them do not really answer all your questions. Which you have to ask AGAIN in the next email. I tried to call them and explain in case it was just something lost in translation, but you can hear that they do not really give a hoot. d) I was sent someone else's cost estimate, which is funny, because they were creating a lot of unnecessary bureaucracy about privacy earlier with the email. e) I was asked to re-submit a lot of documents. And we had to do some unnecessary tests prior to any indication if the treatment is possible. f) I guess the champion of it all that I was finally told that they are arranging a video counselling, but was cancelled 3 days later by telling them that they do not have the capacity to do it. In this day and age. g) The entire conversation of 3 weeks just to gage if treatment is possible was replied with them being under "lockdown". Germany border is currently not closed, so is the state in which they are operating it. Urgent medical cases even allows for quarantine waiver for high risk countries ( in which we are not in ). I can only conclude that they do not want to do the paperwork, and self impose "lockdown". Just to cover their tracks, the disjointed emails will make it appear that the doctors have just reviewed your case and they cannot accept it. This was an absolutely U-turn from telling us at least one week before that treatment is possible, and no mentioning of any lockdown. My point is, if you have urgent medical case like mine, please seek somewhere else. It is not worth the anguish , time and pain with their very unprofessional approach. My suggestion is for them to remove the international patient section from their website, because clearly, they are not adapt to handle them on a professional basis. All your international patient wants to know immediately is: 1) Can they do the treatment 2) How much Details can be ironed out. It shouldn't take 3 weeks of mental torture, to arrive at that - we do not accept international patients due to a "lockdown", moreover an urgent life threatening case.

It's been six years since my father underwent pancreatic cancer surgery at Heidelberg Hospital. Actually it's hard to call it surgery - doctors opened his abdominal cavity and found that they couldn't cut out his tumor. All that happened despite their earlier assurances that they have a high level "know how" and that they are able to do it. Eventually the were able - to take away the remnats of hope... ...for "only" €20000...

The worst place for heart . They just rip off money from people with heart problem . They did open heart surgery for my mom and her heart was not Qualify for and open heart surgery . They just wanted the 60 thousands euro 💶 and my mom passed away after the surgery . Guys be careful with them . Look for another place in world . thailand and Singapore I heard they r the best now in heart treatment . Good luck 👍 and pray for my mom 🥺

Great place and professional team for treat any heart problems

They are the best! Very friendly, helpful and competent staff.

18 year old friend of mine has been hospitalized due to a tumor. because of a so called "emergency" a vacation had to be cancelled and he didn't even make it into the infirmary. during the operation they managed to injure the liver (which isn't exactly spottet on the head) and he was in a critical state. he died less than a week after the operation and the doctors had the audacity to say "have a nice evening". worst hospital ever. will make sure none of my loved one's ever go there again.

First, from my experience the doctors were fine. But the adminiatration is a joke. Understaffed and underfacilitated with no enough lines. No one picked up the phone that they gave even specific numbers. I was planning operation. I did everything they asked me to complete. And they asked you to be quick. But when I try to reach them by phone and even direct at the hospotal, they're like slug. I'm sorry, some people have to tell this as I see other complaints. Be better

Place is like a maze; requested a death certificate for a sister travelled all the way from US and presented our passports the department (forensic ) did not thoroughly explained what's the reason why we cannot get it. Insensitivity !!

Saved my spouse's life despite being at the height of the COVID delta wave from a SCAD heart attack. Staff were extremely dedicated and helpful, especially the ICU team. Thank you.

nice environment and good service

Best Hospital in surroundings

Very bad hospitality.

My girlfriend went to their E.R. It took them seven hours to accommodate us. A nurse misplaced her chart adding to the delay. I understand that there is a triage system that prioritizes severe or emergency cases but waiting for the whole day is absurd. It was especially hard for us, since we are foreigners and cannot speak fluent German. Honestly, it was a horrible experience.

Super...

If you have heart problems, Asklepios Klinik St. Georg will take care of it for you. Friendly and helpful nurses and highly skilled Doctors / Surgeons with high tech equipment. Only thing I miss is a canteen where you can buy healthy meals. The small Campus Suite had not much to offer.

Very friendly, understanding and helpful stuff. I went there with a lot of pain on a Sunday, because I had no appointment I had to wait approx. 3 hours but they did everything to make me feel comfortable during the waiting time. Many thanks to everyone that works there!

I was at the Asklepios Klinik St. Georg in the month of February in 2017 for a heart operation. I had suffered a heart attack and was wheeled in from my hotel. The ambulance was pretty quick to come, as I am not fluent in German, I was happy to find that the field Doctor who came for the emergency was surprisingly fluent in English. She asked me the usual question, all valid ones, did a quick ECG and decided that I must be admitted. At the hospital, I met an English speaking Doctor again, he was kind but a weird. All is tattoos and piercing was putting me a bit off but they I would be so wrong to make any judgments. He did the routine checkup too and as the initial test was not convincing, I was put on an MRI, and then an angiogram. They did administrator some Morphin after I asked them to and only after the cause of pain was realized. Soon after I was put under the lights and a stent was inserted. Next, I found myself in the ICU and later in the bed for the next one week. The hospital staff was well trained, there was no bias although I am non-EU. The hospital was clean, though the neighbours were always noisy and irritating. The night shift nurses, again a highly tattooed one was quite friendly and chirpy, helped me ease my pain. Just one complaint, I did not find good support after I was discharged, the Emergency is not well maintained and it appeared to me like no-one actually cared in the emergency. Except that everything else was good, I upload food pics because these are the only pictures I made while I was at the hospital- it was not the best but then I did not expect anything better ;) Cheers.

Most of the Staff are friendly Doctors are excellent Terrible process At entrance Management should fix appointment issue

Against its reputation of being the best hospital in Germany, the medical personnel is inexperienced, incompetent, and rude. Given the amount of negative reviews over the years, it's clear that the hospital direction has no interest in improving its reputation, neither do I.

If you are an American stay far away from this hospital. I went in there because I need stitches and left without it. There is a list of issues with this hospital so brace yourself. 1. Went through the emergency doors. They refused to let my husband in because he didn't have a covid test. (Like we are supposed go plan that someone would hit me off a bike. Btw. We both have 3 vaccinations but that wasn't enough) 2. The guard refused to speak to me only to my husband. (Excuse me) 3. Went in without my husband 4. Gave the lady my passport and my authorization information and she tells me go sit outside. So I'm like do you know how long it's going to be. (Remember my husband is outside in the rain) she then says no and flings her hands up and continues to put my stuff in the computer. She once again says go sit outside. I'm still calm and I'm like do you know how long it's going to take. This is where everything went left she then flings her hand in the air. No I don't. Why do you want to know. So I then immediately said oh no I'm not being seen here and walked out. 5. Image one blonde techican made me walk away. Her behavior was outright nasty down to your security guard. I will never recommend anyone to go to your hospital. Your staff's behavior is downright nasty and despicable.