2 clinics in Debrecen

Good staff but they don't speak English, it's difficult to communicate

In 2010, László Csaba Körei sewed my hand while cursing, so that a hand surgeon had to repair it as much as possible with an operation under anesthesia!

Ct examination. Arriving on time, they called me within 2 minutes, and the examination was completed within 1 hour. Kind, direct lady, care. Thank you 🙏.

Very Good Hospital Equals With The Englands National Health Service.

If you're a foreigner without the local medical card/number you end up sent to emergency here. I had a sore throat for a week and no other doctor would see me, all pointed me here. I found it very difficult to navigate, having to ask people on footpaths for directions even to find the emergency building. Before entry a metal box building near the entrance had someone ask me questions then perform a covid test. When inside, with much language difficulty they sent me to the nose/ear/throat building. Again not easy to find. Here I was told off for using the ground level entrance, being directed down stairs to a door. When opening the door I was yelled at to wait. After waiting a while with others queued up, another person opens the door and gets let in. Several locals who arrived after me instantly jumped the queue. I asked how long the wait time was, they laughed and said "long". Asking if that meant over an hour they said yes more. I was fed up and left. Came back in the afternoon going other staff are there, the same people were there, they remembered me and my Hungarian friend said they were all saying that I must've not waited through the queue in the morning. They were not helpful in any way, instead all trying to prove to each other that they did their job correctly. I left again. Eventually with local help I found a nose/ear/throat specialist who does private consultations for cash. If you can, avoid this place.

Awful service, disrespectful staff who speak to patients in an extremely unprofessional and belittling manner (most of them anyway). At other healthcare clinics this kind of behaviour would result in termination of employment. Looks like in this clinic, unfortunately, this is the norm. We've visited at least 4 buildings at the clinic and we had the same awful experience at all of them. They send you from one building to the other and no one knows what's going on, wasting SO much of their patients time. On top of that it's very sad that their employees feel the need to power trip at patients. I understand they might not get paid too much, but still they should be respectful to others.

Unpunctual service with unpersonalized diagnostics. If you wanted to pay for it, please do not waste your time and money for them.

I paid for surgery, along with anathesia. They promised to refund me for the anathesia, which I never received. It has now been 3 to 4 weeks and I hav yet to receive the refund. I have called and emailed them over ten times and my follow up has needed to border on harrassment to receive any response to them whatsoever. If you want to do with a hospital that refuses to respond to you when you need something from them, then this is your place. Otherwise, go somewhere else with your hard earned money.

Ridiculous service, only trying to get the most money possible out from the patients, no written response to complaints, only phone calls. Booked a gastroenterologist, and they sent me to some doctors, and then it turned out they did not send me to the proper doctor at all - of course for a huge sum of money - and when I tried to get at least an explanation about why this happened, they tried to fully gaslight and tell me I went to the wrong doctor! Are you kidding me? I said who I needed and got booked to a different one, how is that my fault?? Also, giving out your statements in a phone call instead of written form is utterly unacceptable, unprofessional and ridiculous. Maybe you should consider why there are so many bad reviews.

After surgery there were complications, I had further symptoms. The surgeon refused to investigate, sent home with a false "no symptoms" report. After arguing and claiming further investigations, another doctor diagnosed infection and prescribed antibiotics - just by looking at me, without doing any bood or other tests. I had made blood test at another medical institution, it turned out that I had no infection. They just wanted me out of the door. I would call it unethical...

I had knee replacement surgery in September. I have never had better medical experience in my life. From the initial visit to the rehabilitation treatments the competency of the doctor's, nurses and staff was 5 stars. A real plus is that everyone speaks English. Finally the patient rooms are comparable to a 5 star hotel.

I came to this private hospital twice for first time I was feel Good with doctor pediatrician and I do hope we can solve n find my son problem but for second time the doctor just in hurry even did't touch it n look at the document I bring from doctor pediatrician doctor did checked my son ear, throat n nose n he said there's small adenoid and I do ask what is make my son cough n uncomfortable breathing in night and doctor just suggested me to go to another hospital so I feel like to pay nothing for my second visit n I feel sad I do hope as mother to make my son comfortable in his age to play , sleep n learn .

Dr. Eva Danos has been extremely helpful in managing my illness. Supportive at every turn.

I have full confidence with Duna Medical Center because of its professionalism and cleanliness. Appointments are met on time. However, my latest appointment, the doctor asked me to set up an appointment to another area because the equipment/method is not available at DunaMed. I haven't set up the appointment but I'm a bit hesitant. Hopefully, the facility recommended meets my Duna expectation.

I have seen 3 different doctors over 5years, a gynocologist, a general practioner and a diabetologist. All have been excellent and have solved all my problems. I would highly reccomend

I made an appointment with the doctor a week in advance through their website and paid HUF 24500 for the consultation immediately at the time of the appointment as requested. I went to see a doctor that day, and the doctor’s attitude was okay. After seeing the doctor that day, I went to the front desk to pay the test fee of 8,000 HUF according to their instructions, and got the order to come for a blood test the next day. However, the second day was a very bad experience. First, the front desk and customer service personnel have a very bad attitude. When I was getting the number, I asked why I couldn't see the prescription prescribed by the doctor yesterday on the government's medical insurance website. The front desk said that there are too many people now, and I will solve it when you come back. After I get my blood done, I'm going to the office and I'm leaving the clinic. At this time, the front desk caught up and said that you still have to pay a sum of money for the test. I fell it is so strange, I said, I have already paid the full test fee yesterday, You wouldn't provide the service without paying the fee, right? She said that was yesterday's test fee, and you had to pay today's test fee. I thought maybe I misunderstood, so I went back and paid a fee of 15,700 HUF by swiping the card according to the instructions of the front desk. But I remembered that after the doctor’s visit yesterday, their system sent me a coupon. I asked the front desk to use this coupon today, but the front desk arrogantly said that the card has been swiped, and you can use it next time. I was very unhappy, because she also said that she would solve the first problem, but she didn't solve it. She said that she would use this coupon next time, it is an excuse again. So I said I don't agree, I told her about my request, I'm very busy, it's impossible to come again next time. can you please deal with it today, or have your supervisor take care of the case today. She declined and said: My supervisor is on vacation and I won't be calling her. I asked her how to solve the problem today, she gave an email and said to send your request to this email. I was very annoyed, and I said that you must solve the relevant problems today. Something make me angry that She called the security guard and asked the security guard to drive me away. I told her that you are totally hurting your customers. it is not good to you. Later, she said she asked her company owner to come down, and I said yes. After her Owener came down from upstairs, she heard the complaint from another front desk, but did not say a word to me, and said directly to me: I will refund your blood test money, and you go to another clinic to see a doctor, and never come to the Swiss clinic again. After heard her words, I was even angrier at the time, and I said, it is irresponsible for you Swiss to treat patients so rudely as a hospital. As the Owner, you have not communicated with the customer through the complete process. After communicating with one of your bystanders, you directly drove the customer away. The attitude is too arrogant, and it involves racial discrimination. I don't want to give in and condone this kind of arrogance and discrimination. After serious negotiations, the owner finally asked me about my request, and I said it was very simple: 1. Your customer service is unprofessional and has a bad attitude, so I ask her to apologize. 2. My treatment at Swiss The process must be complete, this is my right 3. Your coupons must be deducted for me today. This is also my right. Although they rebate the discount to me , But this matter is not over yet. The owner is very arrogant and told me that her Swiss hospital has been open for 20 years. She meant that she had no shortage of patients. The quality is really not ato be complimented. Later, I will continue to disclose relevant progress.

Got dental cleaning done at this facility. Had a nightmare experience. The dentist was in such a hurry he didn’t even care to check whether there is any discomfort or pain during the procedure. He even touched my lips with a tooth grinding tool which ripped off a layer of the lip and resulted into profuse bleeding. When I told him that he touched the grinding tool to my lips he said he didn’t notice it. What a professional work! Thank god I got a special medicine from another clinic for healing the damaged lips quickly. I would never go back to this facility again.

I visited the clinic several times, although my insurance always handled the bookings.The ladies performing mammography are always very kind and helpful and really patient. I especially liked how Dr. Heléna Nász really took the time to explain my conditions and treatment options to me. I would gladly recommend this place.

If it’s possible to give minus I would do that. I have the most horrible experience in my live. I have an issue with my foot for 4 months. During this period of time I visited THREE(!) different doctors here. The first one gave me incorrect diagnosis, didn’t pay attention to my words and refused to assign me to XRay or Ultrasound or something because (and I quote) ‘Among us only I have medical education’, so I should take her words and leave. Rude and absolutely disrespectful. I booked another appointment and it was pretty nice experience, the doctor assigned me XRay and Ultrasound examinations, proved incorrect diagnosis of the first doctor. I followed the treatment and did physio, but nothing has significantly changed. She said we were not leave it like this and assigned me to MRI examination and advised to see orthopaedic surgeon (huge thanks to her for that). I did an MRI examination which showed a lot of interesting things which I had to google myself as the third doctor didn’t check the scans! He pointed all my issues were because of my weight and I should loose it and it would be fine, but he couldn’t do anything and didn’t have any other plan for me apart from exercise to loose weight and use specific soles. He also made some assumptions about my health and was a bit surprised I didn’t have other issues. Again, he didn’t check scans, just read a brief summary, said I didn’t have any tears in my ligaments (ultrasound and MRI both said different) and actually it’s chronic (how come as I never have any issues before. Never) When I asked why it happened on a first place as nothing changed (no injuries no weight gain no anything I could notice) and why after almost four months of a treatment I had even worse symptoms now there were no reply apart from a lecture about different types of inflammation and that I used my leg every day. No treatment plan, just wait at least three months as other patients dealt with it for a year or two, it won’t be healed in a week (yeah, but it 4 months, sure). He also made a steroid injection and didn’t inform that I have to pay for it separately. When I was practically at home I got a call asking how come I didn’t pay and go away? Well, to pay for something you actually need to be informed about it, no? (The reception girl was nice, no complaints). Overall THE WORST experience ever. Waste of time money and nerves.

Booked an appointment, got a queue number but the assistant called the next person after me despite that I even waited 20 mins on top of my schedule appointment. I expect better queue handling in private than public.

Best in class service, absolutely satisfied with the staff and with their expertise. I can strongly recommend to anyone especially for those who can’t afford spending months of wait times for the public healthcare institutions.

I made an appointment with the doctor a week in advance through their website and paid HUF 24500 for the consultation immediately at the time of the appointment as requested. I went to see a doctor that day, and the doctor’s attitude was okay. After seeing the doctor that day, I went to the front desk to pay the test fee of 8,000 HUF according to their instructions, and got the order to come for a blood test the next day. However, the second day was a very bad experience. First, the front desk and customer service personnel have a very bad attitude. When I was getting the number, I asked why I couldn't see the prescription prescribed by the doctor yesterday on the government's medical insurance website. The front desk said that there are too many people now, and I will solve it when you come back. After I get my blood done, I'm going to the office and I'm leaving the clinic. At this time, the front desk caught up and said that you still have to pay a sum of money for the test. I fell it is so strange, I said, I have already paid the full test fee yesterday, You wouldn't provide the service without paying the fee, right? She said that was yesterday's test fee, and you had to pay today's test fee. I thought maybe I misunderstood, so I went back and paid a fee of 15,700 HUF by swiping the card according to the instructions of the front desk. But I remembered that after the doctor’s visit yesterday, their system sent me a coupon. I asked the front desk to use this coupon today, but the front desk arrogantly said that the card has been swiped, and you can use it next time. I was very unhappy, because she also said that she would solve the first problem, but she didn't solve it. She said that she would use this coupon next time, it is an excuse again. So I said I don't agree, I told her about my request, I'm very busy, it's impossible to come again next time. can you please deal with it today, or have your supervisor take care of the case today. She declined and said: My supervisor is on vacation and I won't be calling her. I asked her how to solve the problem today, she gave an email and said to send your request to this email. I was very annoyed, and I said that you must solve the relevant problems today. Something make me angry that She called the security guard and asked the security guard to drive me away. I told her that you are totally hurting your customers. it is not good to you. Later, she said she asked her company owner to come down, and I said yes. After her Owener came down from upstairs, she heard the complaint from another front desk, but did not say a word to me, and said directly to me: I will refund your blood test money, and you go to another clinic to see a doctor, and never come to the Swiss clinic again. After heard her words, I was even angrier at the time, and I said, it is irresponsible for you Swiss to treat patients so rudely as a hospital. As the Owner, you have not communicated with the customer through the complete process. After communicating with one of your bystanders, you directly drove the customer away. The attitude is too arrogant, and it involves racial discrimination. I don't want to give in and condone this kind of arrogance and discrimination. After serious negotiations, the owner finally asked me about my request, and I said it was very simple: 1. Your customer service is unprofessional and has a bad attitude, so I ask her to apologize. 2. My treatment at Swiss The process must be complete, this is my right 3. Your coupons must be deducted for me today. This is also my right. Although they rebate the discount to me , But this matter is not over yet. The owner is very arrogant and told me that her Swiss hospital has been open for 20 years. She meant that she had no shortage of patients. The quality is really not ato be complimented. Later, I will continue to disclose relevant progress.

Got dental cleaning done at this facility. Had a nightmare experience. The dentist was in such a hurry he didn’t even care to check whether there is any discomfort or pain during the procedure. He even touched my lips with a tooth grinding tool which ripped off a layer of the lip and resulted into profuse bleeding. When I told him that he touched the grinding tool to my lips he said he didn’t notice it. What a professional work! Thank god I got a special medicine from another clinic for healing the damaged lips quickly. I would never go back to this facility again.

I visited the clinic several times, although my insurance always handled the bookings.The ladies performing mammography are always very kind and helpful and really patient. I especially liked how Dr. Heléna Nász really took the time to explain my conditions and treatment options to me. I would gladly recommend this place.