Revision ACL reconstruction in 4 Orthopedic surgery clinics in Poland

This is not a review for the clinic, but rather the orthopedic store attached to it. My friend tore her ankle tendon and was treated with great care and professionalism by the doctor. We needed to buy a brace for the ankle and the consultant at the store sold us the wrong size (even after we actually tried both sizes on!). When we returned to change the brace to the proper size the consultant refused to do it and denied his mistake, saying: "I said it 'might' fit, not that it will". We had to buy another brace for $50. Its a shame that the company that has such high standards for treatment wastes the hard-earned reputation on incompetent consultants at the store.

Super🙂

I really appreciated the doctor.

Payed online for antigen test. Came for the scheduled time. They wouldn’t able to did it in time, so I had to wait. After this they did NOT ANTIGEN, but PCR test. As a result they told that I should wait even more, to do the Antigen, which I’ve paid in advance, they had to know about this. At least it was cheap

Easy and quick service.

Quick covid test

I had a gastric sleeve procedure at that clinic almost a week ago, and the entire experience has been excellent. From the initial contact before the operation to its conclusion, everything was impeccable. The clinic itself is spotless, and the care provided by the nurses is unparalleled. They are extremely attentive and warm, ensuring I felt well-taken care of at all times. Their professionalism is evident, and it's clear they adhere to European protocols, underscoring the clinic's quality. Every staff member's attention towards me was top-notch. I couldn't be more satisfied. Now, almost a week post-operation, I feel wonderful. I haven't experienced any discomfort beyond what's expected, and everything is progressing smoothly. If I ever need another surgery in the future, I wouldn't think twice about returning to KCM. Thank you Sara for your care and my love to all the nurses who have cared for me, they have all been very sweet to me!

I recently had reconstructive surgery at KCM Clinic, and I can’t express enough how grateful I am for Sara’s incredible care and support. Her proficiency in English, a rarity in a primarily Polish-speaking environment, immediately put me at ease. But it wasn’t just her language skills that stood out; it was her warm smile and genuinely friendly demeanor that truly made a difference. From the moment I arrived, Sara consistently checked in on me to ensure I was comfortable and had everything I needed. Even when her shift ended, she made sure I was left in capable hands, reflecting her commitment to patient care. Remarkably, Sara took the extra step to message me during my entire stay, including post-surgery, to check on my well-being. Her compassion isn’t just reserved for individual cases; I witnessed her interacting with other patients, where she displayed the same level of care, warmth, and humor. It’s evident that her attitude isn’t just professional; it’s profoundly human. I firmly believe that Sara’s hard work, attention to detail, and compassionate care significantly contributed to my successful recovery. I sincerely hope this review not only serves as a testament to Sara’s excellence but also leads to the recognition and promotion she so richly deserves.

Five months ago, we sought healthcare services and were requested to make an upfront payment of 9000 EUR. We complied with the payment. Additionally, an administration fee of 200 EUR was mentioned in case our travel plans changed. Regrettably, circumstances prevented us from traveling to Poland for the medical care. Despite this, the hospital declined our refund request and intends to retain the full 9000 EUR, despite not providing any services. Our attempts to contact them by phone have been unfruitful. Based on this unfortunate experience, I cannot recommend their services. I'm now considering escalating the matter to the Ministry of Health in Poland and prominent news agencies

Full professionalism.

Opinion on private family natural birth. Premium package. It was my second birth. The first one was at Medeor Hospital in Łódź, which I remember much better even though I didn't pay for it. There I experienced warmth, respect and understanding that was often lacking here. I went to the hospital after 6 hours of painful contractions with severe pain. I was seen by a doctor who from the very beginning called me "you", treating me with contempt. I don't remember his name, but I think he introduced himself as Marek (I think it was Dr. Marek Korożan, but I could be wrong because 2 years have passed since the birth). Based on the CTG results, he said that I was not giving birth at all, but since I had already come from far away, I should go to the antenatal room and go to sleep, and that I would definitely not give birth in the near future. At the very beginning, I felt like an intruder and a bother of four letters. I spent several hours in the room with my husband - of course, not sleeping and fighting contractions. After a few hours, a midwife (Ms. Joanna Miłosz) came and asked if I should be examined. I agreed. It turned out that I was 6 cm dilated and they asked if I should give anesthesia. I remember the midwife fondly. The anesthesiologist was also very nice and tried to relax the atmosphere while administering anesthesia. Morning came and with it a change of staff. Another gynecologist was very cold and unpleasant. When the anesthesia was removed and I started to complain about my statement that it hurts, I heard that I had pain when I was lying under anesthesia, and now it doesn't hurt at all, so I shouldn't say that because it's not true :-) Childbirth after anesthesia lying down despite my willingness and strength to give birth in a vertical position. While pushing, I heard some sarcastic and embarrassing comments from this lady (I unfortunately didn't remember her name). I felt very uncomfortable. Even on the National Health Fund, I have never been treated so disrespectfully and unpleasantly. When complications occurred, fortunately Dr. Chmyłko and Dr. Wnuk came and alleviated the unpleasant atmosphere. The birth was difficult and had complications, but thanks to them I felt cared for and safe at that moment. I also remember the doctor fondly. med. Anna Lew-Tusk - a neonatologist who took great care of our daughter when it turned out that her test results were not good. Postpartum care was generally okay, but despite my high temperature (infection) and the baby crying all night, I was not offered to take the baby so I could rest. Despite the completed birth plan and my clear objection to it, an injection of vitamin K was administered, later claiming it was by mistake. Other objective facts: comfortable beds, nice maternity room, good food. Due to complications for me and my daughter, we stayed in the ward a few days longer and I did not pay anything extra for this. My memories of giving birth are rather unpleasant. I paid for a private birth to avoid unpleasant situations and give birth in harmony with myself - my expectations were definitely not met. I wouldn't choose to give birth at Swissmed again.

Last week I had a planned CC in Swissmed - breech position. I am very pleased with my choice, the medical staff was very nice, everyone answered my questions, doubts and explained them. My husband was able to be with me during the surgery, after the surgery the care was also very good, the midwives and neonatal nurses were very helpful, kind and understanding. The doctors were also very nice and patient. I recommend

Doctors nice and competent however ladies on the phone rude and not helpful… they instruct you before you even explain what is the problem and have ZERO understanding and patience for family of patients. we paid for the test we did not get results on, trying to get through to the doctor on the phone- impossible. I do not recommend this hospital unfortunately due to poor customer service.

I was with my child in the hospital due to a procedure under general anesthesia. Starting with the receptionists: nice, helpful and professional. Admission to the ward went smoothly, nurses provided exemplary care. The ladies had a great approach to the child and their behavior significantly reduced the stress of the child and the parent before the procedure. The preparation for anesthesia itself was well organized - the parent could be with the child until the last possible moment before entering the operating room and immediately after the patient woke up. The food is very good - a variety of breakfasts and dinners (vegetables, cold meats, cheese, yogurt, etc.) and enough for both children and parents. Doctors are patient, helpful and cordial. I give it a well-deserved 5 - the child only shed tears before leaving - that it's over and it's time to part with the new friend from the room :)

The appointment was made for a specific time of 2:20 p.m., but on arrival it turns out that the doctor is not there yet and it is not known when he will be there. A queue of 10 people, some with an appointment for the same time. No information from the clinic about the situation before arrival. I asked for a refund, if someone doesn't have time to wait 3 hours for their turn, I don't recommend it.

Although I only had an MRI in this hospital, I had a really positive impression. Everyone is very nice :) the hospital makes an impression, everyone should look like that. And most importantly, the deadline very soon (and on the National Health Fund)

I have had abdominal liposuction and abdominoplasty performed by Dr. Tomasz Mierzwiński. I am very pleased with the results, but I have to wait a few weeks for the final result, but the surgery itself and post-operative care are at the highest level. The doctor is specific, nice, patient with the patient and, above all, an expert in his profession. the nurses are very caring and always helpful (special thanks to Mrs. Kasia and Mrs. Weronika. Thank you very much for everything and best regards. Agnieszka.J. Cracow.

I highly recommend this hospital, the conditions and, above all, the hospital staff at the highest level. Thank you very much for your care and a well-performed operation.

Thanks to the procedure for a thyroid nodule, I was not doomed to surgery, which would involve taking hormones, and my natural hormone was saved. I heartily recommend. Dr. Belowski - professional approach to the patient.

Unfortunately, usually no one answers the phone and no one calls back.

I underwent septoplasty of the nasal septum. I performed the procedure privately. Without any reservations. Nice and professional service from the reception, doctors and hospital staff. Very modern facility. I recommend it.

The treatment of the child's oral cavity under anesthesia was carried out professionally. I would like to thank Dr. Piechowiak and the nurses in the ward for everything. I recommend CitoCare hospital.

1 star only because the examination took place. The appointment was scheduled for 3.50 p.m.... The lady told me to arrive at 3.30 p.m. and I went in for the examination at 4.20 p.m.... no information about the delay... no help and no information during registration and how to fill out the documents... .

I would like to appreciate the incredibly wonderful warm ladies at the registration desk on October 27, 2023, working at 6:30 p.m. Thank you We need such people in this crazy world.

I wholeheartedly advise against visiting Mrs. Zofia Jamrozik-Kruk. The doctor is so rude that it's not worth talking to. The whole visit had a very pretentious tone, and let's not forget that we come to the doctor for help, not as specialists who should know everything at the door. The irony with which the conversation was conducted and the final lack of diagnosis, and all this for PLN 200

Parking is a nightmare. Trying to get a consistent and convenient physical therapy appointment is a challenge. The current street and intersection construction makes it difficult and time consuming just to get to your appointment. My Orthopedic doctor is great.

This review is for the Emergency Centre. How efficient, respectful and helpful they were. I visited the centre on Sunday afternoon - it was busy- but people were "processed" quickly. My Polish is poor but thankfully the wonderful young woman on Reception spoke impeccable English and helped me check in. Dr Tomasz Szymanski who inspected my injury also spoke excellent English, explained everything clearly and examined me thoroughly. I was asked to wear a face mask- I refused as I have an exemption - they respected this without question. The emergency part of this Centre I would recommend. The main Orthopaedic part - ABSOLUTELY NOT.

I was accompanying a patient from overseas, the initial consultation was done on line with test results having been sent to the consultant electronically, the hospital has a co ordinator for patients from over seas. All additional blood tests, x-xrays, ecgs, &an mri were done on the first day all results were supplied for the patient on a CD, prior to the face-to-face consultation with the specialist to confirm the required surgery, this was done 2 days later. The cost with flights food and hotel was less than the same surgery would have been private in England.